I have ben a client of State Farm for 51 years. I work with…read moreMike Richards and Elizabeth in his office. Elizabeth is very knowledgeable and caring. Their customer service is amazing!

Absolutely no customer service...We had our auto insurance through State Farm for over 20 years…read morewith no tickets or accidents from South Florida, Central Florida to Texas to Arizona back in Florida... we were so very loyal to State Farm... I relocated from one division to another with my company and 2 of my paychecks were not direct deposited .. in deep grief over my husbands death having difficulty dealing with all the responsibilities which they were very aware of because they had to change our insurance etc they were as cold and not sympathetic at all the entire office are not very welcoming..well one payment didn't go through.they said they sent a letter --never received it..they never called to let me know they just cancelled my policy and in turn my license was suspended... unbelievable!!!! After 20 years never missing a payment ... you think I would receive a call asking if i was having difficulties or was this just a bank mistake.. i had overdraft protection but for some reason it didn't protect me...they won't reinstate any insurance for me now and i pay twice as much with another company and it won't go off my record for 5 years!!! Thank you very much.. the DMV associates were very sympathetic and helped me a lot more than our agent. This was my horrific experience... buyer be ware....

What can you improve? I guess I would have to say the level of the companies intelligence. I have…read morea 2020 vehicle that's paid for no tickets, No accidents paid my policy in full. Because I could not get their app to work and did not see an email that was sent, only called after I received a notice in the mail that they wanted an extra $148 because I didn't use the app for two months which they gave me a day to pay. I received the letter a day after they wanted payment so they decided to cancel me. This was after I had called and spoke to a representative and finally got the work to app and had a perfect driving score in the app. They wouldn't accept payment of the $148 or even give me a good explanation as to why I'm being charged monthly for not using their driving app. They simply just said they canceled my insurance. Now I will be forever grateful for their stupidity. I called a State Farm agent. State Farm offered a better coverage policy saving me $1100 a year and does not charge extra if you want to pay it on a credit card or pay it monthly or receive paper statements no added fees. If you use this company for car insurance call State Farm.

They were able to cut my car insurance in half. They were very nice and patient with me getting…read moreeverything setup.

Great customer service. I was given a quote and changed my auto insurance within 20 minutes and…read morethey saved me almost $1100 and provided me with better coverage. I would definitely recommend this office.

I cannot understand how after 20 years they just cancelled my policy because of a credit card…read moreexchange. We got scammed last year and had to change our card. Today we got a notice we had no insurance on the house & cars because of a credit card-what a way to do busin ess. No e-mails No phone calls- just cancel us-what a way to do bussiness,

I live in Groveland, so the Clermont office is the closest, but that does not matter. In fact, the…read moreheadquarters of the whole thing is just down the road in Lake Mary, and yet, DON'T BREAK DOWN! YOU WILL NOT GET ASSISTANCE! My wife has waited for a tow truck for coming on 6 hours! She has been hung up on multiple time by the supposed service request line, was suppose to be called back by supervisors (don't fall for that one, nobody will call you) twice and nobody called back! You would think in a city of over one million people and the headquarters of the whole company, you should be able to get roadside service from a roadside service company. I HAVE BEEN A MEMBER FOR OVER 20 YEARS, BUT NO MORE! WHAT A WASTE OF MY MONEY! We could walk from our disabled car to the Lake Mary HQ in less time than it takes to get a tow from these fools! DON'T WASTE YOUR MONEY!

To be honest, how many of us like paying for car insurance. I'm willing to bet most don't. What…read moremakes it worse is the fact the rates go up every 6 months even if you don't have any claims. Makes it even harder to swallow. Here's an even better one for you. I had 4 cars on my policy. Just sold one (Mustang), so I called to remove from my policy, and they drooped my rates a whopping $37. Not a month but for 6 months!!!! What???? You're going to drop that much? How generous!!! There has to be a mistake. Nope. They said the rates adjust based on your cars. I was floored to say the least. I told them I was going to look at other options. I had them for almost 10 years. They said do what I need to. So I found another agency St Farm, that was $700 less. No braainer there!!! Dropped Progressive like a hot rock!!!! The funny part was they offered to review my policy again. Hmmmm. Let me think about that. Not a chance. Good bye Progressive.

If I could leave a zero out of five I would. I got in a wreck in July and instead of fighting other…read moreinsurance companies i have been fighting progressive who I have paid full coverage for. HONESTLY how are they rated number one in the insurance industry!? It's impossible!!! I've looked everywhere to leave them a horrible review! This is insane! I am absolutely dumbfounded by the lack of integrity of this company! WOULD NOT RECOMMEND TO ANYONE EVER!!!

I called Southern Insurance Group last week to cancel my auto policy for my sons car, which was…read morerenewing on December 22. I sold my sons car and he was getting his own policy for another car. It was set to auto pay on December 22. I spoke to someone at the office and she said that she canceled that Auto Pay. She said " just don't pay and the policy will cancel " They withdrew the funds anyway and now I will have to waste more time on the phone trying to get this money back. This agency is Southern Insurance, but they were bought out by this Patriot Growth Insurance. I will be switching my homeowners policy to another agency. This really screwed up my bank account because I was not expecting that large amount to come out of my account. I have been trying to call, but now there is no answer.

I had a bad experience. Fair warning if you go with them. I got home insurance through them on…read more12/15. I got an email on 3/16 from Cynthia saying I need to purchase another $200-$300 in wind and roof reports. I replied asking why and I even attached the home inspection done a few months prior which clearly said the roof was in great shape. I got no reply. The following week I got a letter saying coverage is going to be canceled in two weeks. I was shocked and called and left messages never hearing anything back. I don't know what to say. Never been treated like that before by a company. Got insurance with another provider just fine. They said the roof was fine but some companies try to gauge you for things.

I have been going to this place for many years. I have never had a problem. Staff has always been…read morenice and patient. Answering all my questions about different policies and what fits best for me. I have recommended friends and family to them.

From the owner: Why pay more for insurance? Let us do the shopping around for you…read more We are dedicated to you and all your different insurance needs. We've been around for over 27 years in Central Florida. We work like a travel agency, but with insurance so that you are getting the best rate among many different carriers. Let us do the shopping for you. Call now for a free quote!

Robert and his staff are very friendly, professional and responsive. They are providing great…read moreservice and meeting the insurance needs of my electrical contracting business. Thanks Robert and team! Steve Hoffman

From the owner: Castro-Dieppa Insurance Brokers (CDI Brokers) provides a personalized service to small business…read moreaccounts, churches and affinity groups. We sell commercial insurance, liability and property insurance packages and workers compensation. We also offer payroll services through ADP.