1. Direct Auto Insurance

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Clermont, FL

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Direct Auto Insurance

1.0 (1 review)
Closed • 9:00 am - 5:30 pm

Services - Direct Auto Insurance

Car and truck insurance

Life insurance

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2 years ago

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Mike Richards - State Farm Insurance Agent - State Farm Agent

Mike Richards - State Farm Insurance Agent

(3 reviews)

Horizons West / West Orlando

I have ben a client of State Farm for 51 years. I work with…read moreMike Richards and Elizabeth in his office. Elizabeth is very knowledgeable and caring. Their customer service is amazing!

Absolutely no customer service...We had our auto insurance through State Farm for over 20 years…read morewith no tickets or accidents from South Florida, Central Florida to Texas to Arizona back in Florida... we were so very loyal to State Farm... I relocated from one division to another with my company and 2 of my paychecks were not direct deposited .. in deep grief over my husbands death having difficulty dealing with all the responsibilities which they were very aware of because they had to change our insurance etc they were as cold and not sympathetic at all the entire office are not very welcoming..well one payment didn't go through.they said they sent a letter --never received it..they never called to let me know they just cancelled my policy and in turn my license was suspended... unbelievable!!!! After 20 years never missing a payment ... you think I would receive a call asking if i was having difficulties or was this just a bank mistake.. i had overdraft protection but for some reason it didn't protect me...they won't reinstate any insurance for me now and i pay twice as much with another company and it won't go off my record for 5 years!!! Thank you very much.. the DMV associates were very sympathetic and helped me a lot more than our agent. This was my horrific experience... buyer be ware....

Direct Auto Insurance - autoinsurance - Updated October 2026

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