Tried them 2x. both times they were late and both times they tried to deliver the product late…read moreafter specifically telling them I wanted the order cancelled. very poor on time delivery and people in customer service who do not listen. disappointing experience, not recommended.

I am disappointed with this company service. I ordered my pallet of water a week ago now and still…read morehave not received it. I am starting to question if this is a real company. They keep calling me and rescheduling the delivery date. I thought it was convenient for me to subscribe for monthly delivery but quickly cancelled that service, due to the fact that could not deliver as promised. I am now in search of a company that provide a better service than this one did for me. I do not value this company and its service.

Steven Anderson was awesome informed me of all things he was addressing also polite and quick on…read morethe work.

We had a great experience with Culligan of Houston, and I wanted to specifically recognize our…read moretechnician, Ty Lehto. He came out to service our system and fixed the issue right away, which was a huge relief. What really stood out was how kind and professional he was throughout the visit. He took the time to explain what he was doing and made sure everything was working properly before leaving. It's clear he pays attention to detail and genuinely cares about doing the job right. Excellent service all around--thank you, Ty!

Pretty terrible at best. A scam at worst…read more Their new "boxed" water is AWFUL in every way imaginable. Not only does it taste bad, but the loading of their new "boxed" water into the Cooler is a frustrating effort in UTTER futility. (Even the tape that is meant to keep the boxes together is flimsy, so you have to sometimes FIRST secure the boxes with your own tape BEFORE even attempting to load them). In fact, there are actually numerous VIDEO 'tutorials' online meant to walk you through the loading a box of Gladden water into one of their coolers in which they try to make it look easier than it is - - - which in itself should set off all kinds of RED FLAGS as to WHY one would need an instructional video to do something that SHOULD BE as SIMPLE as loading a cooler!!! Don't even get me started on their customer service, who, while well-trained to keep you going around in circles, is unimaginably inefficient in terms of actually actioning anything for you, the customer. Our experience with Gladden has been nothing short of a bad comedy film. Due to the bad taste and difficulty/awkwardness of loading the Cooler, we used much less than the three boxes we had requested upon first ordering, and had around 8 boxes of unused water we paid out of the ear for, stacked up in the corner by the front door. (THINK ABOUT THAT - we had water we would not use). As per their Terms & Conditions, we requested for the service to be "suspended" for two months, but they CONTINUED billing outrageous amounts ($50-ish each month for three more months) and delivered THREE more 5-gallon boxes, AGAIN, even AFTER contacting them by phone and by text (they prefer text) to request that the service be suspended. In their responses, they did not address the fact that they did not adhere to the suspensions we time and time again requested, but rather, they kept bringing up the Cooler rental. In short, they bombard you with water you do not need, did not request or requested that they stop, then try to tell you they will continue to charge for the cooler rental WHICH you NEED because of their so-called "new" TERRIBLE boxed-water design AND for "plan fees". IT IS a SCAM - but remember - YOU did not sign anything. Cancel your bank card ASAP at the first inkling of trouble if you decide, against my review and better judgement, to go with them!!! You'll thank me.

I set up water delivery service for my office in Houston. One of the very first things we…read morediscussed is that my office requires you to walk up a flight of stairs and there is not an elevator in the building. They went approved the account with this knowledge and delivered our machine and first 8 cases of water. Fast forward to our second delivery of water and I was told they would not bring the water to my office. They would drop it off at the front door and that's it. I called corporate and was told that was their policy and their driver would not carry the water up the stairs. On top of that, the delivery came out of the drivers SUV. This is not a professional water delivery company by any stretch of the imagination. Do yourself a favor and go with a different company.

Worst company I've ever felt with. They scam and keep sending fake invoices and I've spent hours on…read morethe phone for months. DONT USE THEM!

Was with Sparkletetts, they delivered primo. ReadyRefresh took it over. Quit RR because they no…read moreshowed, billed me for equipment they wouldn't come pick up, it was awful. Now with Primo (RR), I can't even close my account. Forced to call a service line whose CSRs struggle to speak English IF THEY EVEN ANSWER. Close my account!!! Keep trying to give me incentives to stay. NO! CLOSE MY ACCOUNT. CSR, says ok. Came to p/u 10 empties and left more water. Will not come and get the bottles! DO NOT USE THIS SERVICE. IT'S A FINANCIAL TRAP. I AM REPORTING THEM TO BBB and every other consumer rights company I can think of! They are still billing me because I cannot completely delete my account!!!!

Ever since their company changed management, the service has been unbearable. They are inconsistent…read morewith their delivery dates and hours, and the billing process is completely atrocious. They never informed their customer base that they were changing hands, and that old accounts would need to be updated. Right now as I write this review, we are waiting for water that was supposed to be delivered last night; but they never called or emailed to say what happened. Lastly, changing the delivery frequency to only once a water is not a good solution to back-end logistics. Customer service rep said they can provide us with crates so we can stack up close to 8-5gallon glass jugs on top of each other. I'm asking her where could "that" possibly go without them all getting smashed :o/ No real reply from her. I do not recommend their service to anyone.

DO NOT TRUST this company. I paid for a system to filter fluoride from water. Me and my family have…read morebeen drinking this water for 7 yrs, thinking it was fluoride-free. Today I found out that either the company lied or made a mistake. Either way, we have been unknowingly consuming fluoride for years because of this company's incompetence. DO NOT TRUST them, including the owner/designer Al.