I signed my step-daughter up for a one week, all-day (9 a.m. to 3 p.m.) camp in June. I was charged for the camp and receive confirmation that she was enrolled.
Yet when my husband took her to camp this morning, there was only one person in the entire building. When I called to ask what was going on, the new education director informed me that the camp had been cancelled due to low enrollment, as there were only two students signed up. I replied that according to their website, the class would run so long as it had at least two students. At that point, she informed me that actually, my step-daughter was the only one enrolled. Sounds odd - just seconds before, she was telling me there were two students in the class.
Apparently, what happened was that the studio emailed on July 6 (the camp started on July 11) notifying me of the cancellation. As I rarely check that account, and no one phoned, I did not receive the advance notice - of course, this is not Water Street Studio's fault, and so I am not placing any blame on the studio for that miscommunication. Certainly though, a phone call would have been appreciated and more reliable. As I explained to one of the numerous people who called after the debacle this morning to state that they DID send an email, five days is absolutely not enough time for parents to make alternative arrangements for an all-day summer camp anyway. At the very least, the staff should have informed us a few weeks ago that there was a chance the class would be cancelled if more students did not join so we could have been making tentative back-up arrangements, or we could have signed her up for another art class/camp elsewhere.
I almost laughed when we were asked if we wanted to enroll her in the same camp in August - why would we go through the same nonsense twice? If the July camp did not meet enrollment, why would the August one be so much more successful? read more