I've been coming to this water store for 25ish years! I will not go anywhere else. Great water sourced from Hetch Hetchy.

This msg is to the owner. My family has been coming to your shop for over a decade. We are loyal longterm customers by definition, and I have always thought of you as a gentleman. Today, I came to fill my containers, when I was about to place them on to a cart, one of the two shaggy workers ordered me to put it on another empty one six inches away. I asked "what's the difference?" "Difference is I told you where to put it". The other shitty attitude worker was equally offensive. Both were Disrespectful, rude, unacceptable. I'm never coming back, despite I still have a card in your stack. I had zero attitude coming in, so it's them, and if this is how my experience is, no doubt they are alienating other customers as well. As a business owner myself, my feedback to you is my parting gift. Those two fools don't give a shit about your business, so you had better ... read more

This is a full-service water store, meaning that you bring your bottles to the door, and the extremely prompt, friendly staff members fill your bottles for you, bring the bottles to your car, and load them up. The staff all wear protective gloves to keep everything clean. Price is in line with nearby selfself-service water stores, but this place is a cut above. read more

Sawyer the owner is Great. I've known him for years. Been coming here for water for over 10 years. Some employees are friendly. But many I've met are grumpy. They recognize me- I've tried to chat but some just seem unhappy. Not sure I can come back. So sorry. Good luck. read more

Their prices are amazing -- around 25% of Walmart's (20% if you pay in advance for $50-worth), and they will unload the water into your car for you. Though Yelp! tells me "This review is currently shorter than most", it's not clear what else one might say ... after all, it's WATER, LOL. read more

Great service. They even take your bottles, fill it, then you give them your vehicle description. After paying, they help you load your car. Very clean and organized, makes me feel very safe about the handling process. I will definitely be making this venue my preferred water refill station. read more

Only one of the few places that takes the bottles that you have and fills them for you! They even help you load it on the car! I really like that since it can get really heavy for one person to bring all their bottles back. They take cash and card. They also have a stamp card system in which rewards you for coming back to them! read more

Love it! For me to have the empty bottles filled and put back into my car is a game changer on my, not as strong as they used to be, hands.

We've been getting our drinking water from this place for the past decade. I'm not sure if this makes any sense but this water tastes good. It's clean, fresh and pure. The service is amazing. During business hours there is always staff available with a cart to receive your empty jugs and to transport your filled jugs to your car. The owner is always there helping, filling and transporting as well. The entire place feels squeaky clean. read more

I entered the store and was immediately greeted and helped. They had a bunch of 5 gallon bottles and some are NOT BPA free, but they noted that when explaining it to me. They also had tons of metal water bottles for sale. After I picked out a 5 gallon bottle, they helped me rinse it out then fill it with drinking water. I took a few pictures before another worker told me that they don't allow photography inside the store. Not really sure why but okay. I apologized and stopped taking photos. When I was checking out, it was 2 dollars to fill it up, but there is a deal that if you prepay 50 gallons, you save 5 cents per gallon. The guy helping me also brought it out to my car. Overall, I got great service and am happy with my experience, but not sure why the no photography rule is in effect. read more

The water station offers fast service and great customer service. The staff is always friendly and efficient, and ready to get your gallons and refill them. Highly recommended for quick, hassle-free refills! read more

The water is mid and the staff are rude. They expect everyone, including first timers, to know their process. The dude in a ponytail looks like he don't like his job and thinks he's the boss. He looked at me like if I should have known the process being my first time. He didn't even take my jug, instead he told a scrawny skinny dude to refill it for me. When I paid him he was expecting to keep the change as a tip as I didn't ask for them to fill up my water when I could have done it myself and I carried it from/to my car myself. They didn't deserve my change. Anyone else who comes here, bring exact change to avoid this. read more

Appreciate their loading support. Plenty of parking to load. Almost closing and there's still a line out the door. Cool, clear, water Thank you for your service to the community. read more

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**Outstanding service and quality!** The staff eliminated all heavy lifting by handling my 5-gallon refills from start to finish--they loaded bottles, refilled them using advanced multi-step filtration (including reverse osmosis and UV sterilization ), and reloaded everything into my car. No more struggling with bulky cans! The water tastes crisp and pure, clearly well-purified. For anyone seeking convenient, high-quality hydration without the hassle, this refill station is a game-changer. **Highly recommend for their muscle-saving help and excellent water!** read more

Water is fine but the staff are rude. They expect everyone, even those coming for the first time, to know their rules and policies. Stand here, dont come into our store, have your money ready. Any of these you mess up on and they'll stare at you with such hatred. Again, water is fine, the staff are scary. Mainly the white guy in the face mask who I think is the boss read more

The workers here were super attentive and quick with filling up our waters! Luckily, it wasn't as busy when I came but it seems that it could get busy depending on when you visit. A 5-gallon bottle is around $13.95, it includes a twisting cap. Per gallon was 35 cents so the 5-gallon refill was $1.75! Super cheap compared to when we were going to Home Depot to refill. They also ask if you want them to clean the gallons, I'm not sure if they charge for that. They have a deal where you can prepay your water to save 25 cents per 5-gallons. So instead of $1.75 it's $1.50! They also have a selection of brand bottles like Hydro Flask & CamelBak on the right side. A good gift for someone or yourself! read more

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I've been consistently coming to Water Spring once a week since June 2021 I purchased a prepaid membership card which is $15 for 50 gallons. This comes out to $0.30 per gallon. Pretty good deal. Due to covid, we can't enter the store. You place your prepaid card/money as well as your empty bottles on a cart that is cleaned with every customer. They fill up your bottles for you and wheel them to your car. There isn't much of a wait time, so no worries. There are a few parking spots in front designated for Water Spring. But you can practically park anywhere and they will still bring your bottles filled to your car. Service is excellent. The owner is a genuine guy who is really easy to talk to. Other times, there are younger guys helping, all great people. Opening time, after work hours, and weekends are busy so I tend to go on off hours on weekdays around 10am. Overall, I highly recommend this place. read more

Water Spring - Prepaid membership card. $15 for 50 gallons, so $0.30 per gallon. - Water Stores Near Me - Santa Clara, California

I've been coming here for years, but I'm done. The service is a complete gamble--either you get friendly staff or the owner's outright rude, insulting attitude when they're in one of their frequent bad moods. Just look at the drastic swing between the glowing 5-star reviews (if those are even real) and the numerous 1-star complaints. The so-called 'rules' seem to change on a whim. One time, I got yelled at for waiting in my car, so next time I stood in line, only to be told I was wrong again. How hard is it to post clear rules on the wall? This place is a joke. read more

Great service and good tasting water. I came in person and they quickly fill all my jugs. $8 for (4) 5 gallons. They were also kind enough to load them into the cars for all the customers. Definitely will be back! read more

Been coming here for a while now, they are always pretty friendly, efficient, and a good value. I initially came here to avoid tap water and reduce plastic waste, but what sold me was that their water also filters out hexavalent chromium. Buy a pre-paid card and save! read more

Updating my review. I hate leaving bad reviews and I also know people can have bad days. I can see the guys there work really hard and I did not want to let one bad experience influence the bad review, because I've been going there for a while and always had a positive experience. Also I take accountability for my actions as well. So I went back the other day, parked in a different slot that was not for loading, same guy greeted me, and loaded my bottles. We chatted a bit and actually had a nice conversation...it was a positive experience overall. I'm glad I went back and will continue to be a supporting customer. read more

Been coming here for 7 years. Everyone is typically nice, but the owner when on a bad day can flip out on customers and be exceptionally rude. Tried to help him load a cart when he pulled up next to me and the guy proceeds to yells at me for using two carts. Sawyer/owner needs a hug. read more

After 10+ years of using them for all my water service, I am sad to say I will NEVER go back again. Things have really gone down hill fast! I am an aging Senior Citizen who lives with disability and I enjoyed their drive up car service they provided (drive up, they pick up bottles, fill them and put them back in my car into the seat belt. My daughter would lift the heavy bottles for me when I got home. The last 2 times my experience was Horrible! I arrived, there was no line, I parked right in front as I usually do and waited for my empty bottles to get picked up. As I waited, several people got in a line but I had arrived prior to that. The new employee started yelling at me, saying I need to get out of my car and put my bottles on a cart now because of the line. (Not what I have done for the last 10 years) I spoke to the owner about his employee's behavior towards me and he said since Covid, (Are we still using that?) if there is a line, I must now put my bottles on a cart. Ok, that was nice to know. Thinking they had a bad day or bad employees that seem to turn over a lot recently, I decided to give them another chance. This time when I drove up, there was a line...so I got out of the car and put my two bottles on a cart that was standing at the entrance with 2 other bottles on it. I thought this is where I need to put them to avoid getting yelled at again! NOT so.... This time the OWNER went off on me, angry that I put my bottles on the wrong cart! I didn't understand, I was trying to do the right thing, and still got accosted! In frustration, I picked up my bottles, mumbling "I can't seem to do the right thing here! and proceeded to throw my empty bottles in my car to leave. The owner refunded my balance from my pre-paid orange card they keep on file and that was that. He must be going through some tough times as he has NEVER been rude or unprofessional with me before. It seems by the other local reviews I am not alone in the feeling things are going down hill. It also seems like there are a few bogus 5 start reviews from people who don't even live in the bay area?? read more

If you want quick and full service for a good price, this is your purified water store. Put your empty jugs on a cart outside of the store and they'll fill, cart, and load them into your vehicle while you wait. For the quickest service at an even lower price, I buy their discounted 'Customer Card' every few weeks. read more

My goto water store. The guys are great. They usually come out with a cart to load up your empty bottles. They always help bring out and load the water in your car. Fun fact: they sell Hydroflask bottles of all sizes and colors there, below Amazon pricing. Perfect spot to grab a last minute gift.. When you get there, stand to the right of the store and form the line there. It really helps keeping things moving when they get busy... read more

We've been going to Water Spring for our drinking water needs and have been experiencing consistent services.

Really Good Water! If you're a water drinker, you know there's a BIG difference. Sourced at Hetch Hechy, so no fluoride and well maintained. They also carry your water to your car and load it. read more

Long line but fast, great price for water. They have medical water also. Service is always good and they are in and out.

The best water store ever! It's our first time here and the owner was sooooo friendly and gave us so much details in the quality water they offer. He filled the water and helped me to bring the heavy jugs to my car. Best service ever! Highly recommend to everyone. read more

I drive out of my way for this water because I like the customer service and quality. I'm done with plastic so I fill up my glass jugs here great prices read more

I agree with the 1 star reviews. The owner is rude. I never get it right where to wait. I come from Campbell. Unfortunately, not good policy to alienate your customers. Good water bad customer service. Please do better. read more

The most consistent business when it comes to quality, service and cleanliness. I have been getting my water from Water Spring for almost 8 years. Sawyer, the owner, has been the reliable provider of pure water for this side of the community. A true oasis! read more

This guy filled up my water jug and placed it in my car faster than I knew what was going on. Clean place, smooth, fast, excellent service. read more

First time coming here after finally getting a water dispenser! The employees were quick, super helpful, and the prices are great! My containers didn't have caps and they were able to sell me some caps at 50 cents. Thanks for bringing the water out to my car! read more

Been going to this place for awhile. It used to be a good spot to get your water but the new workers here are inept. The service has gone down the drain at this place. If you absolutely have to go to this place, only go when the owner is around. read more

Been our choice for water refills for about 2 years. Even when we moved, we chose to drive another 15-20 minutes extra just to come here. Customer service is great and they carry the jugs to your car and strap them in. Only negative is their popularity and sometimes it's a 10-15 minute wait. Besides that, it's clutch. read more

I buy potassium cubes for my Kinetico water softener from this water store. Friendly staff. Great service. Great pricing. Very convenient location. read more

Best tasting water!!!. I drive out of my way to go to this place. The place is clean and well maintained. They offer distilled water. The employees even load the filled bottles into your car (which is a bonus). Highly recommend them ! read more

Great service at this location. You can bet that even if the line is long, it won't take long to get er done. There are great employees there who are efficient and helpful. They even loaded the water bottles into my car, and put a seatbelt around them! Also, the water tastes great! read more

Ode to Water Spring: Without qualification, this is the very best place to get bottles filled. I've done the old self-service before the pandemic. I know that many supermarkets have a machine that is self serv. This water store blows my mind. The level of service and proficiency tell me that the person who owns and runs this shop is smart, courteous, and has a keen business sense. Nobody is getting rich selling water at $0.30/gallon. But this store is kinda like a pillar of the community. You can get water literally anywhere. Free a lot of the time. But this is the only one right now with "full service", and it is in between one of the South Bay's most legendary Donut Shops (Stan's right? Try the glazed!! It will damn melt in your mouth!!) and a bagel shop. And there's a place where nice people cut hair. And a Taco Bell and a Safeway. And a Popeyes and a game stop..... I could go on and on.... But if you hear one thing I say, there is not a better place to fill water. If someone disagrees, I want to know. Because if there is a better place to fill bottles, I want to know about it. read more