Waste Management worst customer service, Worst prices.. I'll never deal with them again They deserve 0 star but that wasn't an option! read more

Well here's another 1 star review of this awful company. You'll have to look long and hard to find a company with such a low rating but let me tell you, these reviewers aren't making it up. WM will make every promise to get your business but they'll miss pick ups, they'll give you excuses worthy of the most incompetent business, "the driver is sick", "the driver's second cousin died", or they'll tell you something was in the way of the container but they can't prove it. If you demand photographic proof they'll send you a photo of someone else's house or business, call them on it for lying and they'll hang up on you. Let's talk about customer service, well it's non-existent. Their texting feature can't - or won't - answer questions and if you do get a real representative on the line they'll take so long to answer questions you'll give up trying to use that feature. Take the advice and just don't make the mistake of hiring this company. read more

Waste Management - The photo they provided to prove something was in the way of my trash container. This isn't even a photo of my business. - Junk Removal & Hauling Near Me - Wellford, South Carolina

There is ZERO customer service. You will never get to speak to a person. The only thing you can do by phone is a fully automated system that will not allow you to contact a person. I will end service with this company just as soon as I possibly can. read more

This company and customer service is ABSOLUTE garbage! They took my container providing no information as to why or when it would be replaced. I called them 3 times in one week asking when my mystery container would be replaced. I received 3 different responses 1) same day (didn't happen) 2) next day (didn't happen) 3) 7-10 days (didn't happen). They said I could place 3 bags of garbage at the edge of my driveway for pickup - didn't happen. My account was paid up until March 2022 when I called in December of 2021 (info provided by the 3rd rep I talked with). DO NOT CHOOSE THIS COMPANY FOR YOUR SERVICE!! read more

Started service in March 2021. Very responsive while ordering. Container delivered immediately. Missed 1st pick up. Made 2nd, missed 3rd & 4th. Called and told us the drivers couldn't get to container b/c it was blocked, this was false. Through the next year they missed a couple more but came and picked up. Recently they missed again. We called and they told us wouldn't come out till next service day, we want to speak to a supervisor and they gave us a run around, put us in hold and finally hung up on us. We used WM back in Maryland and it was reliable, good customer service, but this Spartanburg SC group are the worst in my 64 yr life. read more

We are new customers . They dropped off our can for use as expected. However, each trash day our trash is not picked up. This past Thursday was our second regular scheduled pick up day with no service . We have been calling now for two weeks and get the run around . We are told it has been picked up when clearly it has not. We have also been promised over and over someone will be out to pick up the garbage but it never happens. We will be cancelling our service . Save yourself time and find another garbage service . read more

Horrible service. We set up service with waste management and 3 times had to call to get our receptacles delivered. 3 weeks later they were never delivered. Meanwhile, our trash has piled up for 3 weeks. Needless to say I called and cancelled! read more

Avoid. Find a local private service provider - otherwise be prepared for excessive add on fees and charges that they slowly increase over time. Then when you cancel them be prepared for a $75 removal/cancel fee plus Environment/Admin/Fuel/Regulatory fees of more than $45- So $120 to cancel and have them pick up the empty trash tote. Beware if they buy you local provider - that's when the fees and surcharges start getting tacked on - Run away as fast as you can if that happens. read more

There are so many other trash options for the area- DO NOT PICK THIS ONE. They have the worst customer service- miss pick ups all the time and then want you to pay $25 extra for them to come get the trash they should have already gotten. I will be switching companies- nothing but problems!! read more

Find someone else to do business with, you will regret working with them. Especially the commercial service. To cancel contract I have to pay $800 read more

Pick up is fine. However, customer service and billing practices are atrocious. When I called to cancel service I spoke with someone who was as unenthusiastic about their job as I have ever heard. I was told there would be a $75 charge for Waste Management to pick up their own bins. Yep, I get charged for their work. Knowing I am saving money and switching to a local company I thought it was okay to eat this ridiculous fee. Payment day comes and the $75 fee becomes $111.31 when gas and environmental fees are added. What is the environmental fee for, the bins were empty? Needless to say, I won't be using their services ever again. read more

Terrible service. Signed a contract for an on demand container ASAP for commercial services. Was promised no later than Wednesday and now I'm sending my crew home with pay on a Wednesday with no dumpster to work with but I still have to pay the on demand premium and my crew. Never again! read more

If I could give negative stars I would. DO NOT USE THIS COMPANY. PERIOD. TERRIBLE service. Our trash wasn't picked up after confirming the date. After cancelling service, trash can wasn't picked up for a week. Managers lied saying pickup service was confirmed. read more

Pick up is fine. However, customer service and billing practices are atrocious. When I called to cancel service I spoke with someone who was as unenthusiastic about their job as I have ever heard. I was told there would be a $75 charge for Waste Management to pick up their own bins. Yep, I get charged for their work. Knowing I am saving money and switching to a local company I thought it was okay to eat this ridiculous fee. Payment day comes and the $75 fee becomes $111.31 when gas and environmental fees are added. What is the environmental fee for, the bins were empty? Needless to say, I won't be using their services ever again. This review was written by Timothy J of Taylors, I copied as this is exactly what happened to me!!! I used their service for more than 15 years, price keeps going up and they charge a removal fee!! I will never have anything good to say about this organization. ROT in your GARBAGE!!!! read more

Absolutely horrible! Customer services is nonexistant. Garbage is not picked up and drivers lie to main office, or main office was lying to me. Either way, 3 times in a row my garbage was left to sit through pickup date and no special pickup was scheduled when I called to complain. Driver said bin wasn't there. Yes, it was! Don't bother with these guys. Go directly to Smith Sanitation! read more