My transfers and direct deposits take multiple days to process at this bank, and have never had an…read moreissue with BOA, Capitol One, or BECU. I would advise anywhere else. When my money finally reaches me, I will be closing my account.

My income is from Social Security which I receive on a debit MasterCard each month. When I opened…read moremy account, I asked if they would be able to do a balance transfer from this card to a checking account and I was told several times that it wouldn't be a problem. In fact for my opening deposit, they were able to do exactly that and I went away happy. Then the next month rolls around and I go back to the bank to once again have the funds transferred off my card and into my checking and I'm told that they are unable to do that. I asked to speak with the manager and it was the lady that opened my account and transferred the money for me to open the account. She literally stood there and said they aren't able to do this as they haven't been contracted with MasterCard in about 6 months. I told her that she had told me it wouldn't be a problem when she opened my account and she said she didn't say that. When I told her that she had actually made that transfer the month before and I still had my receipt, she said she isn't perfect and must have made a mistake. So now I'm at a bank that literally lied to me in order to get my business and they can't perform the transaction they said they could do each month. To top it off, they keep putting holds on checks that I deposit. They put a 10 day hold on a check that cleared my friends bank in two days. Now I have to go through all the trouble of finding a new bank again, dealing with my auto pay bills and then closing this account. I would tell anyone to avoid this bank and their dishonest practices.

Went into the bank in Colville to do a money exchange $300 Canadian to U S. No body in the bank…read more with 2 tellers with nothing to do. They refused to do the exchange even though I have a CHASE SAPPHIRE PERFERRED VISIA CARD. Said I needed a checking or saving account. WORST CUSTOMER SERVICE ONLY. Cancelled my chase card since chase bank doesn't even recognize it's own card.

One of my customers referred WTB to me. This branch is particularly awesome for the real…read morefriendships that they make that are not calculated. They have even mesmerized my mind by memerizing my account number! This branch is great!

I've been with this bank for several years. We recently received our new "chip" debt/credit cards…read moreand activated them for use. Mine obviously has a bad chip as three different store machines I tried to use it at, said "chip malfunction". My husband's card works fine. I called the bank thinking they would just send me a new one. They want to charge me for it?! It's a small fee, but it's the principal of the thing. Why won't the bank freely replace a malfunctioning card? Why am I being charged for it? It's not my fault that the card is not working properly. It's our "policy" is what I was told. Well, I guess it's my policy to start looking for a new bank. Seriously, you're using my money and won't send me a new card for free?!

One of the worst banks to deal with you walk in they try to ignore you as long as possible. If you…read morehave a question they will say that they need to talk to the manager and say they will have them call you. It's been over a month and still haven't heard back from them. There corporate office isn't any better got a home refinance through them and I had to send the same paperwork 4 times. Because every time they would pass the loan to a new person they would email you for all your info that you sent to the last person that was handling your loan. But they have horrible customer if your looking for a new bank if look else where

This bank amazes me. Each member is treated with respect. This bank, especially Julie, helped me…read moreraise my credit score.

I got a checking account here two years ago. The whole banking team ROCKS! They were all polite,…read morefriendly, and helped me with all my question's and concerns each time at the drive-through, inside the bank, and when I called them on the phone as well. I have no complaints what so ever. They have my business and a super five-star rating!

Nice people in the branches. However, this does not save me hours each month inputting each…read moretransaction into Quickbooks as Mountain West does not sync with the most widely used financial software out there. Additionally, their servers only support three months of transaction history so I frequently have to inquire with the branch about past transactions. I just called the main line for help with my transfer history and was told the 'research department' can look into it to the tune of $3 per statement. How is anyone banking here, especially as a small business?????

Umpqua Bank in Hayden, Idaho, sets the standard for exceptional customer service. Their team of…read moreexperienced and welcoming professionals, including Ashley, provide personalized assistance, creating a positive and productive banking experience for clients.

From the owner: Columbia Bank helps people, businesses and communities find financial solutions that fit…read more We do so by treating our customers like people, not numbers. We get to know them and find products and services that meet their needs and goals. And we give back to the communities we serve because it helps us all. Columbia offers the best of both worlds - the financial expertise and strength of a national bank with the customer service and care of a community bank.

Terrible service from the home loan department at Washington Trust Bank. A rookie mistake by a…read moreveteran loan officer caused a five-day delay in the escrow closing of my house. Tomorrow will be day 6 and I still have not received funds from the sale of my house. This poor service is absolutely unacceptable.