I've had several bank accounts from several types of institutions all across the country, and WSECU…read morehas, by FAR, the best banking experience. I live easily 2,000 miles from the nearest branch and refuse to change my primary bank account, as nothing has ever come close to eclipsing this one. I get better interest rates on CDs, Savings, and credit cards here than at any other bank I've checked out. The worst service I've ever received at WSECU is still better than 90% of my experiences at other banks; I'm able to stop into this branch no more than about twice a year for the past 7 years, and they still greet me with a smile and recognize me. The online banking is easy to use and convenient, and I'm not sure I've had a complaint about them yet. If it is possible for you to get an account here, by all means, do so. It is definitely worth the experience.

This has certainly been the best bank I have ever conducted business with. The tellers all know me…read moreby name and are very friendly. They have forgiven more overdraft fees than I can count. They have helped me many times when there were unauthorized charges against my debit cards, always closing the debit card the unauthorized charges were against and issuing another.

Terrible service from the home loan department at Washington Trust Bank. A rookie mistake by a…read moreveteran loan officer caused a five-day delay in the escrow closing of my house. Tomorrow will be day 6 and I still have not received funds from the sale of my house. This poor service is absolutely unacceptable.

The guard outside was the most courteous, can't say the same of the staff inside. We walked in, not…read moreeven a greeting. We were told to make an appointment to open an account.

worst bank to process the checks. Holding money forever and crazy dellays!…read moreNo customer support, no associates to speak with like chase does

My transfers and direct deposits take multiple days to process at this bank, and have never had an…read moreissue with BOA, Capitol One, or BECU. I would advise anywhere else. When my money finally reaches me, I will be closing my account.

My income is from Social Security which I receive on a debit MasterCard each month. When I opened…read moremy account, I asked if they would be able to do a balance transfer from this card to a checking account and I was told several times that it wouldn't be a problem. In fact for my opening deposit, they were able to do exactly that and I went away happy. Then the next month rolls around and I go back to the bank to once again have the funds transferred off my card and into my checking and I'm told that they are unable to do that. I asked to speak with the manager and it was the lady that opened my account and transferred the money for me to open the account. She literally stood there and said they aren't able to do this as they haven't been contracted with MasterCard in about 6 months. I told her that she had told me it wouldn't be a problem when she opened my account and she said she didn't say that. When I told her that she had actually made that transfer the month before and I still had my receipt, she said she isn't perfect and must have made a mistake. So now I'm at a bank that literally lied to me in order to get my business and they can't perform the transaction they said they could do each month. To top it off, they keep putting holds on checks that I deposit. They put a 10 day hold on a check that cleared my friends bank in two days. Now I have to go through all the trouble of finding a new bank again, dealing with my auto pay bills and then closing this account. I would tell anyone to avoid this bank and their dishonest practices.

We've been with STCU for 24 years and they have always provided excellent service. The only reason…read moreI didn't give it 5 stars is because there is always room for improvement and like all businesses now one must use a telephone tree when you know it's a small CU with people who could just pick up the phone.

One of my customers referred WTB to me. This branch is particularly awesome for the real…read morefriendships that they make that are not calculated. They have even mesmerized my mind by memerizing my account number! This branch is great!

Literally the whole bank is terrible to deal with. I had a car loan with them and they kept adding…read moreon interest when I had a set interest rate. They towed my car after I was 5 days late. It was AWD and once I paid the insane amount to get it back, my car wasn't the same. AWD stopped working, my brakes went bad. I will never ever get a loan with this company again. I stopped making the payment and told them to come and get the car because it was not safe to drive at all with my kids. Do not trust this company.

I absolutely loved banking with them until the rolled out their new digital banking. Not only did I…read morehave to completely re-register myself, all of my contacts for bill pay were gone. It seems they don't care about their customers or their poor employees. Such a shame.