Tony did the mortgage for our home purchase in Mead, Washington. He and his team knocked it out of…read morethe park. We ended up having a low appraisal he didn't hesitate to jump into action and help us navigate the process. It's been a few years since our purchase and he still stays in contact to make sure we're taken care of. I would recommend anyone thinking about purchasing a home reach out to Tony as he is now able to do mortgages in all 50 states. Thank you, Tony!

Tony is so great to work with! We were moving to Spokane from California and looking to buy a…read morehouse. I had a newborn and a toddler so to say things were hectic was an understatement. He was always available and quick to get back to me. I highly recommend him!

Looking to refinance from an adjustable to a fix rate I used the web to make the banks compete for…read moremy business. Just minutes after having filled out the online form the calls started coming in. What a mess. Mostly the first contact caller was what seems in inexperienced front office person collecting additional information. Next step was a pass over to "the banker" who without interviewing me for my specific needs made it very clear that his institution was the best and I better stop looking. What a nice change when Catlin called. From the partner/owner Jason to front and back office staff I have had only the most pleasant and most important, helpful conversations. On his first call Jason merely asked about specific about my current mortgage situation and what I was trying to accomplish. He shared information about the current market volatility and I asked to be contacted should there be a temporary "dip" in the market. I ended up closing with the help of Catlin Capital. Not only was their offer the lowest cost to me (I estimate I saved about $ 4,000 when compared to the next best offer), but I was also very impressed by the online document submission process. But most of all I like to stress how easy it was to reach Jason or a member or members of his team. Calls got return within a few minutes and email communication was no different. I give this company a 5 star rating for competency and for service. Thank you

This process could not have been easier. From start to finish we refinanced our home in less than…read morefour weeks. We were able to drop our interest rate quite a bit, and our monthly mortgage payment has dropped by more than $300.

I hadn't owned a home in so long I was practically a first-time home buyer, and looking to purchase…read morea home in another state! Peter and Mel made the entire process stress free. Both were fantastic at communicating details, emails and phone calls were immediately answered. From beginning to end I was kept informed of every step and what to expect next. We breezed through the entire process and just like that I have a new home! While the rate is certainly an important factor in any loan decision (and Peter got me a great rate!), you want to work with someone who you can trust and rely on, rather than someone who promises you the world and fails to deliver after you are under contract. Based on my experience, I'd recommend Peter to anyone without any hesitation.

Not having much knowledge about the lending process I left all my trust in Peter to best guide us…read morethrough the process. His professionalism and industry knowledge can't be beat - and was always willing to explain things in more detail when I needed more clarification. Both Peter and Mel respond quickly and ensure no detail is overlooked. The work hard to get you the best offers possible. They not only helped us with our initial loan, but 6 months later helped us out again to get an even better deal! Amazing team - they should be your first, and only stop!

I worked with Lynn Hergenreder and she was a pleasure to work with. She responds quickly to…read morequestions, is very on top of every step of the loan process, and we closed in under 20 days on our mortgage. Plus she was a better price than our other mortgage options. Will definitely work with her in the future!

I am a Real Estate Agent and I know the value of a good lender and Academy Mortgage and Lynn are…read morejust what you need! They are very responsive and their rates are great! They work as a team with the Buyer, Realtor and the Closing Agent to foster and smooth transaction!

Branden was great to work with! His knowledge of the industry is second to none. This guy will get…read morethe job done and he has your back from application to close! Highly recommend !!

Branden was an absolute pleasure to work with. He was patient, professional and took time to…read morediscuss our mortgage options. He worked hand in hand with our realtor and made sure that our transaction was smooth and seamless. It was nice to have a business professional that was attentive to our needs and understood that when buying your first home that there are nerves, unknowns, and lots of confusion. He never once made us feel like we were a burden or that he just wanted us to sign the papers. He made sure we understood everything before we moved forward in the process. He will be our broker for life and we can't recommend anyone more highly than Branden and his company First Mortgage. Give him a shot...you will get personal first rate service!

Incompetent loan officers making careless mistakes and completely wasting our time and money. We…read morereceived a pre-approved loan from David Sarto and Mike Hogan (branch manager) and began house hunting for 10 months. After numerous offers sent and over a thousand dollars worth of inspections spent, we finally found the perfect home. Four days before closing, we were informed about complications within our loan, that could have been fixed during our 10-month search. Since fixing the issue would have taken longer than 4 days, we were unable to hold on to the contract and lost the house. Due to Mike's and David's incompetency - the sellers, real estate agents, and purchasers (us) were completely neglected and deceived. Horrendous experience. Complete waste of time and money.

From the owner: We are a full service, Spokane based, Home Loan/Mortgage Lender providing many opportunities for…read moreyour lending needs in Washington and Idaho. Our Lending Department's primary focus is to monitor industry changes and offer the very best mortgage products and pricing in the marketplace.

Do not do business with this company. It is a scammy business. Their communication sucks, never…read moreanswering their emails. Fake contests where no one wins!

Professional with great customer service. Expedient with their loan approvals and assisting me with…read morean excellent loan

Can't say enough positive things about Jennifer Ward. She was a wonderful communicator. Never…read morefelt lost in the process. We purchased out of state and I was very comfortable doing it with her help. HIGHLY RECOMMEND!

Not only was Platinum Home Mortgage incredible, so was my mortgage consultant Bo Chalich!…read more I called Platinum based on their 5 solid star reviews on Google and everywhere else, and now I know why they have such an outstanding rating. My mortgage was very complex and had lots of moving parts. First off, I'm self employed, and all of us self employed people fear the loan process. Second, my purchase was contingent upon multiple other escrows closing. Third, I lived out of state and did this all over email and telephone. Bo did an amazing job, he was organized, communicated every little detail, helped me in the areas I didn't understand. I would say that if you need an incredible mortgage company, you better call Platinum. If you want a great mortgage consultant you better ask for Bo Chalich when they pick up. My loan process was a lot of work, but in the end my wife and I got our awesome new home in lovely Coeur d'Alene Idaho. Thank you to Bo Chalich and Platinum for everything, you guys really made the entire process comfortable. Just say no to big box mortgage companies (yep, we all know who they are! Rocket who?? Pfft).

Run! They charged me over $10,000 to get me a loan and the instant they got my money the customer…read moreservice immediately stopped! they kept my money that should've been forwarded to who they sold the loan to... I was not notified it was sold nor who to and it was a living nightmare trying to get them to forward my mortgage payment even though I gave them proof of the cleared check they received from me. When you tell them hey guys are doing your job you should've forwarded to my mortgage immediately let me know they throw their hands up and say oh that part of the company is it actually our company blah blah blah blah left hand isn't responsible for what the right hand does. Bottom line no matter how sweet they look on the face of it it's all just sales. No customer loyalty whatsoever run!

Kurt Tickemyer over at the CDA location is one of the greatest guys I have ever had the pleasure to…read moremeet. very understanding and courteous. If you need a home loan, give Kurt a call. would recommend 10/10

The real test of a mortgage lender is how they handle the tough cases post recession…read more My loan was not easy for them to get done. I had been to several others that did not want to put in the effort to get a new home for my family funded. This is where Lorie and Amy stepped up their game and made it happen. It was a long road with ups and downs. All the way they keep in solid communication with me and my wife. They always told the truth and did not hold back anything. I truly think that if we did not meet Lorie Gray we would still be renting. What more do I need to say? We love Lorie Gray! Tim & Anna

These guys are great to work with. Not only do they offer great rates, but they stick with you…read morewhen things get complicated.