Opened an account with them in 2011 to try them out. Overall, not extremely pleased, but no…read morecatastrophes like IndyMac bank... Pros: -Excellent website (when its working right) that provides account statistics, bill payment, e-statements, etc... -Friendly staff -Local business -$20 one-time membership fee, as opposed to monthly fees for low checking balances like all the big banks Cons: -Colville location always seems to be understaffed. -They have a 9-day (!) hold period on a newly opened account, which is ridiculous in this day and age (other banks are 3 days or less). -It took them about 2 weeks to get my ATM card to me, then another week to get my randomly assigned PIN # mailed. They charge $5 to let you choose your own PIN (free with other banks) -THEY DON'T HAVE TELEPHONE CUSTOMER SERVICE ON WEEKENDS! Sorry, but business still occurs on those days Horizon

So far so good, I was able to do everything online. Took a little time but I was in no hurry. I…read morehave a lot of transfers of money and they do not charge for this, other banks charge $15-20 for each transfer. It was $20 to open an account which was a little different but everyone needs to make money. I got my debit card within 15 days and I don't believe I paid a fee to chose my own pin. Everyone has been very polite and helpful when I had to log in to my online account. Been about a month and happy so far.

Went into the bank in Colville to do a money exchange $300 Canadian to U S. No body in the bank…read more with 2 tellers with nothing to do. They refused to do the exchange even though I have a CHASE SAPPHIRE PERFERRED VISIA CARD. Said I needed a checking or saving account. WORST CUSTOMER SERVICE ONLY. Cancelled my chase card since chase bank doesn't even recognize it's own card.

My transfers and direct deposits take multiple days to process at this bank, and have never had an…read moreissue with BOA, Capitol One, or BECU. I would advise anywhere else. When my money finally reaches me, I will be closing my account.

My income is from Social Security which I receive on a debit MasterCard each month. When I opened…read moremy account, I asked if they would be able to do a balance transfer from this card to a checking account and I was told several times that it wouldn't be a problem. In fact for my opening deposit, they were able to do exactly that and I went away happy. Then the next month rolls around and I go back to the bank to once again have the funds transferred off my card and into my checking and I'm told that they are unable to do that. I asked to speak with the manager and it was the lady that opened my account and transferred the money for me to open the account. She literally stood there and said they aren't able to do this as they haven't been contracted with MasterCard in about 6 months. I told her that she had told me it wouldn't be a problem when she opened my account and she said she didn't say that. When I told her that she had actually made that transfer the month before and I still had my receipt, she said she isn't perfect and must have made a mistake. So now I'm at a bank that literally lied to me in order to get my business and they can't perform the transaction they said they could do each month. To top it off, they keep putting holds on checks that I deposit. They put a 10 day hold on a check that cleared my friends bank in two days. Now I have to go through all the trouble of finding a new bank again, dealing with my auto pay bills and then closing this account. I would tell anyone to avoid this bank and their dishonest practices.

The guard outside was the most courteous, can't say the same of the staff inside. We walked in, not…read moreeven a greeting. We were told to make an appointment to open an account.

worst bank to process the checks. Holding money forever and crazy dellays!…read moreNo customer support, no associates to speak with like chase does

The employees are very efficient and the best bank by a dam site and thanks again for the Xmas candyread more

Local bank they don't have crazy fees or anything like that. they're very friendly willing to do…read moreanything you need. I like to have coffee there . I always having deals and giveaways and stuff great place to go bank!