I've been to Wash Park Chiropractic twice in the last year, and each visit I dealt with different staff members. Say what you want about "Dr." Goodman and "Dr." Jake, but I wasn't particularly impressed. Jake was actually pretty nice, while Goodman wasn't nearly as friendly. They both tried pretty hard to convince me that they knew what they were doing. On my second visit I was the first appointment of the day, and the only customer in the building, and Goodman walked by me 3 or 4 times without even a "hello", or "I'll be with you shortly".
My reason for the low rating though has to do with front desk service. After the first visit when paying the young lady at the front desk, she told me that if I paid out of pocket up front they would give me a discount. I took their word for it and paid and didn't think much of it. The second time, however, was really unpleasant. The young woman at the front desk(different girl this time) told me they accept my insurance(which I confirmed before my visit) but when it came time to pay the tune changed. First she told me that if they billed my insurance instead of me paying out of pocket it was going to cost "a lot more". She said it would cost $100 dollars without insurance, and when I asked her what the cost difference would be she guessed roughly $50 dollars more. I felt like this was a bully tactic to pressure patients into paying out of pocket so the Chiro office staff wouldn't have to deal with the insurance claim. It didn't bother me as much the first time but this time she was really insistent, like I was clearly in the wrong for asking her to bill my insurance. After repeating myself twice she finally took my insurance card. I have a Health Reimbursement Account account and when a claim is submitted to my insurance they deduct the amount from my reimbursement account until my deductible is met or until I deplete the balance. Knowing this, I told her to bill my insurance anyways so I would't have to pay any money out of pocket. As it turns out the cost difference was 7 dollars. Really? Bully tactic confirmation in my opinion. Next she reviews the terms of my insurance and sees that I have not yet met my out of network deductible for the year so I have to pay out of pocket anyways. I tried to explain to her, 3 times in fact, that my HRA would pay the claim and deduct it from my balance of $500 even if I had not yet met my deductible for the year. I had just spent time reviewing the terms of my insurance coverage the week before, and I was 100% confident in what I was telling her. She was adamant that "that's not how a HRA works". She wouldn't listen, and when I asked her to call United Healthcare she made the comment "I've been in this business for 15 years so I know what I'm doing". At this point I'm stuck as she refuses to help me any further until I fork over payment. So I did, since I feel stupid and ghetto standing there arguing about it in front of other patients that have by now come into the building. First thing I did when I got outside? Called United Healthcare, and guess what? I was right, she was wrong. Not only that but the representative for UHC told me that it was very common, and could't figure out how she didn't know that. All she had to do was make a phone call for me, but upholding her claim that she knew what she was doing was more important.
For the record I am aware that as an out of network "physician" they are not required to take my insurance. But telling customers over the phone that you accept their insurance when you really don't is misleading, to say the least.
Chiropractors are like car salesman, most of them are full of it. There are however that one percent out there that are knowledgeable, confident and really make you feel good about your visit. If that's what you're looking for I suggest you don't go here. read more
