In short Don't judge them by the disorganized front office…read more The provider care is compassionate and excellent. In long After my lovely bride had a massive stroke 15 months ago, pain set in over time. Neural pain makes mild inflammation in her hip and thigh feel like torture. If she pulls a muscle it's agony (and it's easy to fall when you've lost mobility, which can lead to pulls). She gets headaches that she never used to get. Lots of aches and pains throughout. We tried a pain management clinic in Everett and all they really did was walk us through the idea that there are 3 ways to manage pain. First is pain-relief drugs, which they refused to prescribe since they're not in the same network with her primary care. Sigh. Second is active treatment, and she was already getting PT, OT, massage, and, at the time, acupuncture. So they didn't see any potential there. Third is carefully-planned rest and activity periods. She was loving getting up and walking at the time so she was getting her blood flowing more than zero. So they agreed to do nothing at all for her. We also saw a pain interventionist in Silver Lake, who consciously declares (and is known in the industry) never to prescribe. She focuses on injections and other outpatient procedures to manage how the nervous system perceives pain. She couldn't see anything that would work for her, so, again, she did nothing. We got a third referral after her hip flared up again and her primary prescribed a stronger pain med in the short term. Her primary noted that she's always chasing her pain, rather than really managing it. So off to NWPM we go. The building is new enough, nice enough. Accessible parking underneath with a proper elevator. You get upstairs and it says you must ring the bell to get in. Turns out the door is unlocked, and ringing the bell just makes them get up to answer the door. Why do they not prop the door open? Why do they leave the sign up? It's just a little piece of copier paper taped to the door. Easy to remove. But okay. The front desk staff seemed confused about our presence, at least to some extent. Not sure what to have us do, not sure who we'd be seeing, not sure what to tell us to expect. Not encouraging. We sat in the waiting room, which looks like they got it on closeout. Tags still on. Frames with stock photos still inside--not even of local scenery, just the family photos that they sell with the empty frame. A little creepy. None of the furniture goes together. We finally go back and the physician's assistant who sees us is super nice. Very calm guy, patiently goes over her whole chart and recent medical history. Walks her through tons of options, asks tons of questions, explains all the different ideas he has for helping her. First he wants to replace her meds with a patch that will continuously manage her pain, and see how that goes. Sounds great! He said he just had a patient report that morning that she found the exact same Rx to be "stunning" in its effectiveness. Then on the way out we have to have a UA test to make sure she's eligible for a strong pain med...they don't know how we're gonna do that, or who's gonna help. So they let someone else go first while we wait with all the mismatched furniture. In the end, we're very optimistic about the potential for this treatment. But every other patient and every person in the office reminded us of an episode of Better Call Saul. Odd vibes here.

Most of the staff their is great. The issue is the front desk receptionist do not go their is super…read morerude, Leanne she is combative, argumentative and unhelpful. Lastly be aware of billing I did an in office 5 minute biopsy and I was billed for surgery. I was not happy with the Leanne and when I tried to talk to a manager abt everything no one would help. The worst moment I had was trying to enter my appointment via tele health and didn't happen through 2 devices. When forwarded to Leanne the front desk person she blamed me for the technology issue and wouldn't search it further. I'm no longer happy and ended my visits with the office because I was scolded like a child by the doctor.

Highest recommendation. No caveats…read more I've been a patient of Greenlake Primary Care for 30+ years. Dr Krista Hodne is my current doctor. (Previously, Dr Busch and Dr Starkebaum.) I'm a cancer survivor, among other stuff. Nothing about my care is easy, straightforward. Some of my troubles have taken years to bring under control. Dr Hodne is the best partner, life coach, and caregiver anyone can ask for. She and her team have gone above and beyond for me, time and again. Two strategies are proven to improve patient outcomes. Constructive long-term relationships, obviously. Emphasizing wellness over treating disease. Knowing this, I enthusiastically supported Greenlake's switch to a concierge model. The concierge model is a rejection of our nation's immoral, inefficient, profiteering fee-for-service model. It's a return to our Rockwell-esque notions of the family doctor. It allows doctors to spend as much time as needed with a patient, to do research, to coordinate all the referrals, to do battle with insurers, etc. No one is getting rich in family practice. Or running an independent clinic. Do the math, read the news. The providers at Greenlake Primary Care are making huge sacrifices. Just to keep the lights on. Just to deliver actual healthcare. Yes, concierge requires memberships to make it work. Until our nation adopts Medicare For All, it's the best available option. I chose to be a member, despite living off credit cards (at the time), because I wanted to get better. I chose correctly. You can too.

They ignored my symptoms and misdiagnosed me... when a patient complains of pain, don't respond by…read moresaying oh, it itches? The way you treated me was so WRONG! It turns out I had swelling of the brain; I could have died if I hadn't gone somewhere else who actually listened to me. Furthermore, my job and living situation was effected by your negligence.

I have not been impressed yet with the quality of their care. I came in for my wellness check and…read moreto establish care and it was very basic which is fine, they do only what is the on the list for your age and gender but the reason for the rating is a couple of things. Do NOT ever let them record you for their notes because those notes and imformation can be seen by the billing department so not sure how they can violate Hepa but everyone does. Also, if the doctor asks you a question or notices something they just randomly mark it down as a diagnosis and then they bill you more as complex. For example, if you have acne but you came in for another reason and the doctor asks if you have acne and you say - I don't want to be treated for it - literally you say that, they can then write down a diagnosis of acne in your chart and charge you more for the visit. I don't think if the doctor notices something like that which you don't want to be treated for that they have the right to diagnose you without telling you. Make sure if you get asked to tell them that you don't want a "diagnosis". I feel like they are looking for diagnoses to make you complex case. I do not take any medications and have no chronic conditions but somehow UW Med says I am "complex" but no other doctor's practice has ever said that. Be very aware of what you say and what they write down is my recommendation.

It seems some reviews here are about UW's policies and procedures in general. I am talking about…read morethis clinic specifically. I have been going here for six years and I hope I never have to go anywhere else. I have very complex health needs and I always know I will be treated kindly and with respect by everybody here -- doctors, nurses, staff, lab technicians, everybody. The integration with my specialists is terrific. I feel like my entire care team here and at the rest of UW are connected and can help in treating me holistically, not just looking at numbers and stats.

Excellent care, with good results. Dr. Babington is very…read morepersonable, and easy to talk to. It is obvious that his priority is to help his patients.

Dr James Babington is great! He listens to everything on what's going on with you. Then l advises…read moreyou on what would be the next step. To me he doesn't just deal with pain management. He looks at all the health test you have had recently. I trust him 100%. The office is always very polite when you are there or call in.