I was searching online for a fluff and fold laundry service for a short term rental…read moreproperty that I help my daughter manage, ideally one that did pick up and delivery. When I went on The Laundry Spot's website I saw that they offered this service so figured I'd give them a try. I had a few questions so I called the number listed on the home page of the website, and the woman who answered referred me to another number for the pick up and delivery service which turned out is also listed if you click on the "delivery" link. I got an answering service and left my contact info and within minutes, James the owner called back and answered my questions and walked me through the process of setting up an account so that I could do the online scheduling myself. There were 3 convenient windows of times to select from for both pick up and delivery so I scheduled pick up between 8am-11am on Tuesday and delivery during that same timeframe the next day. I got a text a minute or so prior to them arriving both times and they were both within the scheduled timeframes. Since the home was unoccupied those days, I was able to text them the temporary door code I set up remotely and allow them to pick up and drop off inside in the entry way. The laundry consisted of two full sets of bedding, several towels dish towels, etc. All came back perfectly clean and nicely folded. Online I was able to select the type of soap (or even provide my own if desired), optional softeners, and add any specific instructions such as cold water, gentle cycle etc. I am so thrilled to have found this service! Since I'm a big fan of USEFUL technology, I'm very happy that I can do all of the scheduling from my smart phone, including paying the invoice. I was initially apprehensive about providing my credit card info and wanted to be sure the info was encrypted and secure. The owner, James, patiently explained to me that he's partnered with a few different technology platforms in order to make it possible to do all of this online, so it's all very secure and tested. One thing to note: because of the way the various platforms are linked, you see different URLs when you schedule versus looking at your account versus payment, but after it's set up it's a piece of cake. And best of all, the laundry comes back beautifully clean and nicely folded without me having to do a thing (I have back problems) so this is a wonderful solution for me. And the pricing is incredibly reasonable. I highly recommend trying this laundry service and supporting a great local Austin business!

I do not like reporting this, but the new turnover of ownership is stealing. The service new…read moredigital card system used is charging 50 cents for 9 mins and the actual card reader says 25 cents for 10 mins. this has been going on for several weeks without correction. I have been going here for 3yrs sad to say with the change. I see it's only about money not about service & integrity. Thanks for the transparency. I will not be back.

We decided to stay longer in San Antonio for our little Christmas getaway, but we didn't have any…read moreclothes left. I called them in the early afternoon, brought my clothes in and they had it for me that evening delivered to my hotel! They were amazing. They did a great job. My clothes was clean and folded neatly. They were so sweet when I went in there and totally understood the bind I was in and helped me out. I would 100% use them if I was local every time!

Finally!! It looks like the place is under new management... it was falling apart a few months ago…read more They got new washing machines and dryers! The place was clean , nice AC, WiFi, fare pricing and laundry products available to buy. Staff was nice, Gabby was very attentive. Will come back soon :)

This place is awesome! Under new management and is spotless clean! I'm so grateful to be able to be…read moreable to use this place when I'm in town. The big screen TV is a bonus too!

Used before and will use again. Very satisfied! But a word of warning, these people do not like…read moreyou going off and leaving your clothes unattended because I did that and shop at Walmart and then came back and my clothes were nowhere to be found, luckily, they were at the back, but I didn't know that so always keep track of your clothes. But the amenities are amazing! Other than that I had a great experience!!

I have found this cleaners to be very ineffective in getting my clothes clean. I asked them to try…read moreand remove a blood spot on a shirt. When I got it back they said they couldn't remove it. Later took the shirt to another cleaners and didn't even mention the blood spot but it was gone when I got the shirt back. Recently took a pair of light colored jeans and asked they be dry cleaned. Instead they washed them and the leather label bled all over the pants. They gave them back to me with stains all over the pants. They said they tried to get the stains out but were unable to do so. I brought the pants home applied some stain remover and washed the pants in cold water. The stains came out.

I have only used their laundromat. Their big washers work well, aren't smelly, and a good value at…read more$3.50 for a double load+. The dryers are also well maintained and hot is really hot! $1.00 gets almost everything dry (28 mins?). I added an extra 50 cents to one dryer with rugs and blankies in it. The best part is their customer service. I forgot a blankie and they had it for me!

I'm gonna be straight up honest. The Metro is cleaner than most laundromats & has attractive…read moreclientele due to location. That alone makes the Metro worth visiting. Clean clothes? Probably. That's basically immaterial. The Metro has the good stuff I need.

Huge laundromat All new machines and driers. Largest washers…read moreis an 8 load. Full timer staff that keep it clean. Washer take both quarters or a card. They offer drop off services. They have a kid area, chalk board and one coin operated kid ride. Lots of flat screen TVs. FYI: staff has no access to cash. If a machine eats your money, can swipe a pre-loaded card to get your laundry finished. If you request cash you must come back when the property manager is in to give you back your quarters.

This place was amazingly clean! We were visiting San Antonio and I was surprised at how clean this…read moreplace was so if you're looking for a good laundry mat this place is it! And the staff is amazing and very attentive

I LOVE this place, the fact they have people on shift to help with the apps for digital payment,…read moreand the fact they do people's laundry for them is awesome. I'm military and visit SA a lot, the one time we needed laundry done and we found this place was AWESOME! My coworkers used cash(I don't carry that usually) so I used the app, my only "complaint/critique"(but it's business so I understand), is that I paid through the app and now have credit that I can only use at this location. BUT that's a minor thing and bigger problems in the world. The location is VERY clean, and the employees are ready to assist when someone like me can't figure out the app/scanning the machines. The help was quick and efficient.

Clean, prices seem competitive, support on sight, and product for purchase. Different size washers…read moreand dryers, all working! Carts and folding tables available, as well as seating. Sunday morning was pretty empty! Cash and credit card options. Change machine and cups to hold it. Vending machines and clean bathrooms, but neither stocked well on a Sunday morning. I would definitely visit again if in the area!

Such a clean environment. We kept coming here when our dryer was broken and they had awesome deals…read moreand had staff always available that was keeping the place clean or there to sell you items if you forgot your detergent or anything. Of all the laundromats I've been to, this has easily been my favorite. Also you can pay multiple ways, quarters, the service center, mobile phone, etc. which is really her friendly. There are tvs around the place for entertainment which is nice to pass the time and they are constantly running specials for discounts.

I came here when my house power was gone! Many other folks were there as well but plenty of…read moremachines to serve everyone at that time! The place is nice and air conditioned, I like that I can purchase my laundry without cash! Definitely like to use if something happens again! Cheers

Very clean and easy to use! Relaxing environment too…read more Came here for the first time to wash my heavy comforter. The bigger washers start at $8.75 for a regular wash and go to $9.55 if you want to add an extra wash. The regular size washers are $6.75, the bigger dryers are $2.10, and the regular dryers are $1.60. You need to load up a laundry card to get the machines to work, but it's super convenient that you don't need quarters. You can pay with Apple Pay/card, EBT, or cash. Note that it's $1 for the card (I think). They also have a bill breaker. I would definitely recommend it here!

This place was clean and well lit, which made it feel very safe. I got my laundry done within an…read morehour and got out of there. They've got rows with different sizes of washer and the price varies based on size, the lowest being around 4.25 for 25min cycle. You can get quarters from a machine at the front that takes 1s, 5s, 10s, and 20s. *Fair warning, it did eat a 5 of mine at one point and there wasn't really anything I could do. You can also purchase dollar tokens with a credit card, but keep in mind that many of the machines are not full dollar amounts. There was a drink vending machine and a snack one, the snack one also had some mini detergent bottles and clear plastic laundry bags. I didn't try the ATM but there was one. The soda machine offered tap but tap pay was not working so I had to use dollar bills. The dryers were honestly the best part, they're huge and 25 cents gets you 5 minutes, and I found I could dry what I needed within 20 minutes. Overall, a good place to go if it's what you need to do.

Not a fan. I recently moved to Austin from San Antonio and have been trying to find a new place to…read moredo laundry. Seems like alot of places out here have the option to pay with your debit card or through an app which I loved but this is the second laundry (previous was a different business) I've visited where this was an option and once again there was a sign that said the option to pay with card wasn't available. But this location at least had a ATM so I got some money and just said screw it because I needed to do my laundry and didn't feel like driving and driving around. Put in $20 in the change machine because the ATM had a minimum of $20. I used the $7 washer and realized after putting in the quarters I had about $3 left. Now I'm not good at math but to have $3 left after only using $7 in change. Yeahhh I was missing my money so I put a complaint via email and the Texas area manager got back to me asking me to reply back with a date and time of when to meet one of the managers at the laundry so I can get reimbursed. I told them 8am the following day. So I showed up with laundry because I ok I'll just use the reimbursement to do some more laundry. Got there and walked inside, there was only one person doing laundry and no one else. Waited in my car in front of the store and. Emailed the manager of who suppose to meet but that I was still waiting there at 8:19.. waited till 9am and never got a response back. No one else was in the laundry. They basically wasted my time and the machine stole my money. Horrible first experience