I've lived in Monroeville for over 10+ years and have never been treated so egregiously in my life…read moreby a business that this local community claims to trust with their prized clothing possessions On 8/17/26, starting with my first encounter with Kim at the front desk, dismissed my claim that my pants were improperly serviced. She voiced repeatedly that the ticket is titled hemming, which I immediately disagreed with. She condescendingly stated that she took measurements and everything to hem the pants, which I disagreed with yet again. I even pleaded for her to look at the camera footage to see that I pointed to my zipper to have fixed that's it. Instead of apologizing for altering my clothes without my permission...she proceeded to talk over me, minimize my complaint, and insist I pay an additional fee for the exact service I want. I refused and asked to speak to a manager/ owner. She informed me that Joe is the owner and will give me a call the next business day which never happened. Forward to today, 8/21/26, I arrived at 12:40p to speak to someone about my pants. Again, I was forced to speak with Kim, who begrudgingly announced that Joe isn't there and will not be there till Monday. Also, failed to inform me by phone any day this week that Joe wanted to speak to me in person to resolve the issue. I inquired why I wasn't called. She talked over me yet again and stated I would still have to pay to get my zipper fixed in addition to the hemming service. Again, I stated that I did not ask for a hem and why am I not being compensated for a service I did not ask for? She brought out this male, who claims to be a manager. He refused to give me his name. I'll provide a description instead. He appears 5'6 "/ 5'7 ". Blue/greenish eyes, blonde/ brown beard. Black wedding band. Black baseball cap He is as rude, apathetic, and egregious as Kim. He refused to listen to anything I had to say. Talked over me. Insisted I pay another $20 for the initial service I inquired about. Basically labelled me as a liar because the women working the front desk don't make mistakes. Because I tried to reason with me plead that the hem be undone. He mentioned a policy that the jeans need to fit before they can undo or complete a service. I asked to see the policy. He declined to provide it. He called me unreasonable and complicated and asked me to leave. I refused. I asked him to look at the camera footage to see the exact gestures I made pointing to the zipper I wanted fixed. He refused and said we don't have audio. At this point I'm enraged. Voice trembling. Appalled at the service I received. I stated that the way I'm being treated is unfair and racist. I will be taking legal action. I strongly implore anyone of color to think long and hard before receiving services from them!

Took in a Croscill bedspread for cleaning. Perfect job.. no fading, fast service and reasonably…read morepriced. Definitely will be using them again.

Have ben using this location while in town for work and overall it's worked well for me. The first…read moretime I went the change machine ran out of quarters mid-dispense so while that was frustrating at the moment I call the number to the location and someone came to meet me and get me the rest of my change. Pretty quickly in fact. The place isn't very big but there's always been a sufficient number of washers and dryers without having to wait. I normally go early in the day during the middle of the week, not sure how busy it gets on the weekend. Have been using this location while in town for work and overall it's worked well for me. The first time I went the change machine ran out of quarters mid-dispense so while that was frustrating at the moment I call the number to the location and someone came to meet me and get me the rest of my change. Pretty quickly in fact. I wouldn't say this place is immaculate, but for the most part it's pretty clean other than a few dryer sheets on the ground that customers aren't throwing away or the one time the toilet was severely backed up. But normally the restroom is in working order when I've been. There is a change machine, a vending machine with a few snacks and drinks, and a hand washing station as well as a few folding tables. It can get a quite warm inside which I'm sure feels great in the winter but in the summer it's not great. Have never had a problem with my laundry coming back stained from previous users or torn up from the washers and dryers.

This laundry mat is spectacular. When you walk in you are greeted with nice cool air. The washers…read moreand dryers are all nice and clean. We the night before we were leaving from Pennsylvania and found someone actually cleaning the washers. You can tell that the owners here really strive to make sure that the facility is top notch. Well done!

Had to use the service this week because my washing machine broke, and I chose to go here be the…read morereviews seemed positive. It's a laundromat and it's clean... I would give it 5 stars but the lack of AC certainly posses a problem in the summertime. I get it, the margins are small, but can we be a bit comfortable.

It's very clean, convenient and nobody smokes inside anymore, which used to be a problem in the not…read moreso distant past at many different laundromats. Prices are comparable. Good hours. Adequate parking.

I absolutely love supporting small businesses, especially ones that are family-owned and Black…read morewoman-owned! Rinse & Reloaded is clean, welcoming, and you can tell the owners genuinely care about their customers and their community. The machines are well maintained, everything is spotless, and doing laundry here is so much easier than at most laundromats. If you're looking for a place where you'll be treated with kindness and respect while supporting a local family business, this is it. Whether you're washing your own clothes or using their wash, dry and-fold service, I highly recommend checking them out. If you're in the New Kensington area, definitely give Rinse & Reloaded a try. You'll be supporting an amazing family-owned business, and I have no doubt you'll leave just as impressed as I was!

Our dryer died at the worst possible time so we were looking online for the cleanest laundromat in…read moreour area. Upon walking in we were greeted by whom I assume is the owner. He showed us the different sized washers and dryers they have to offer. He convinced us to load all of our clothes into the largest washer and I am sure glad we did. We had the equivalent of 6 large loads all fit into the largest washer for $12.25. It was then clean and spun nearly completely dry in but 27 minutes! The dryers are 25¢ for 3 minutes and boy are they efficient! Whether you're here to do laundry regularly or just need to do some quick laundry in a pinch like us, this is the best place to do it.

Large washers and dryers .easy parking clean and the owner is a great guy. Also a lot of washers…read moreand dryer's

Everything I used worked fine, the prices were reasonable, and I didn't notice anything missing in…read moreparticular. They have the run-of-the-mill things like a soap/coin dispenser, top- and side-loading washers, etc., and apparently also a wash and fold service that I did not try, but I know it's available. It's not the tidiest inside, but it's nothing egregious. Overall I would recommend if it's the closest laundromat to you.

Holiday Park Cleaners is the best. I would give them an A+ for their wonderful work. They take…read moreextra special care, and everyone is so friendly. The price is great too. Thank you, Holiday Park Cleaners. I will recommend you to friends. Blessings, Jan

Very nice and very clean. The unfortunate thing is that their card reader didn't work so I couldn't…read moreput money on my card. They were cash only. Hopefully it's fixed soon.

This place is awesome the workers are always so kind and helpful it's always clean it's very…read moreconvenient and I wouldn't take my business anywhere else but heresy