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    Wash Hounds

    2.0 (172 reviews)
    Closed 8:00 am - 7:00 pm
    Updated 1 month ago

    Services - Wash Hounds

    Auto detailing work

    Oil changes

    Car wash

    1 More Service

    Headlight restoration

    Wash Hounds Photos

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    This is the transaction they "can't find".

    They charged me for a membership and then "couldn't find the transaction". Then the lady came out and had a very rude attitude with me. Claims they don't take apple pay but they clearly do as i was charged for it. I don't understand why you get upset with me when you can't find the money that I paid. that is not at all my problem. Overall TERRIBLE customer service. All i needed was an oil change. Will not be back even if they pay me. That lady was extremely rude and disrespectful rolling her eyes and having an attitude with me cuz she had to actually do some work.

    Bumper was taken off by a faulty part in the car wash

    Stay away from the Wash Hounds car wash on route 22 in Union. The machine took off my bumper and the manager by the name of Misty started yelling at me to move my car and told me they're not fixing anything. She lied to the cops and told them that my car had damage to the bumper already, which is absolutely 100% not true As you could see in the video of someone else's car right after mine got damaged, it clearly shows that that piece of metal that comes out very close to the car takes too long to retract after the light turns green. The green light indicates that you are safe to put your car back and drive which I did.

    The tape job they were moving to fast to tell me about
    Edmund B.

    So after taking my car to get cleaned I notice tape on my mirror. Now I have never had an issue with my mirror prior and have been here before. I speak to Gerald and he tells me after reviewing the tape I didn't leave with tape on my mirror. We then review the tapes to learn one of their workers not only broke my mirror but put the tape that "wasn't there" on my car. I point this out and low and behold my mirror was broke when I got there. I express again that my mirror was fine when I arrived. He tells me come back to speak to the GM. I return the next day to speak to a gentleman who never tells me his name. He tells me the new video they found shows my mirror was not only damaged upon arrival but it shows scratches. I advise I have no scratches on my mirror (see picture #2) but I never had any issues until I came here. He tells me we taped it but didn't tell you because of the rate we work. He proceeds to tell me they are not responsible and never to come back. Please avoid them at all costs. I will be seeking legal action against them.

    Sarah K.

    I haven't been to this car wash since before Covid due to one closer to my house...until today. My wife went there and was met at the kiosk by a gentleman who was explaining to her all of their monthly packages and trying to upsell her on things. I was on the phone with her as she was listening to his explanation of things. I told her not to buy anything until we try it out first as it's been years since we've been there. He did explain to her "we have installed self service vacuums due to customers complaining about us not doing a good job on the interior, so now you can do as you please with that" I didn't think anything about it thinking it was merely just there as a back up. She bought a single "the works" package for $17.82 and we tipped $3. As she drove up, she was instructed to stay inside the vehicle. Again we thought this was weird but figured maybe they do the interior at the end for some reason. When she was thru the car wash, two guys came up, half way dried her car and walked away! No vacuuming, no interior wipe down! We will NEVER be back to this place! 17.82 for an exterior wash and a half way job of hand drying?!?! Get out of here! A disgrace! We will continue using the car wash we normally go to!! Buyer beware!!!!

    Outside in the front
    Maria V.

    Still coming here... still satisfied with my monthly payment... staff is friendly and accommodating .. Place is now called Wash Hounds

    Veronica B.

    This is a $30 car wash. They absolutely did not do any of the "extras" listed on the price list... I mean they couldn't even handle the basics of actually cleaning the car. I'm not even being picky, my car wasn't a mess. In fact I usually clean it myself but it's cold and I figured it'd be worth the money. Absolutely ridiculous. If I could give 0 stars I would.

    How my car came outta the car wash
    Alex T.

    Can I give a 0 rating - or better yet a -5 ? I wish I could because this business is deserving of it. So last week I went in there to do a simple car wash (actually it was the 23 dollar one i think - forgot what it's called). As you can see, by the time my car had come out of the car wash, this is what my rear window looked like. After just a mere "we're sorry this happened" and utter amazement/confusion/concern from their employees, I got the manager in charge at the moment took pictures and such to bring to the police. (1) at no point did the car wash even think to consider to refund me the amount for the car wash. (2) I contacted them again desiring to speak with their owner/regional manager Chris, who to this moment STILL hasn't decided he's willing to spend all of 10-15 minutes to speak to a customer that had this happen. - instead he deflects that responsibility to a supervisor/manager named Steve (who if you read some of the reviews who doesn't have the best of reputations from Yelpers). My experience with him was no different - at a point in our conversation he also began raising his. Voice and yelling over the phone. Totally unprofessional, and unnecessary. *** All this to say y'all - just stay away - the customer service (at least from management and up) is BAD! If need to speak to a manager for anything talk to anyone but him *** The cashiers and other staff were extremely nice even with one of the cashiers giving me a black garbage bag and tape so I could tape it up before I drove home with it.

    Cargo area not vacuumed.

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    13 days ago

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    9 months ago

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    1 year ago

    Solo para miembros y las máquinas de lavado tienen graves problemas por poco mantenimiento

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    2 years ago

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    2 years ago

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    9 months ago

    got an oil change and it was very quick and efficient, the staff was very nice! 10/10 recommend

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    6 years ago

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    3 years ago

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    3 years ago

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    6 years ago

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    4 years ago

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    8 years ago

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    8 years ago

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    Page 1 of 5

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    Review Highlights - Wash Hounds

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