I honestly came here thinking WCL was a LOT newer of a company that it turns out it is, if the date these reviews go back to is any indication. I went to their website weeks ago looking to try their services, but after making numerous phone calls and leaving messages and emails and not hearing back I sent them a final email criticizing their lack of ability to respond in a timely manner. I then heard back from the owner, Gabriel, who apologized and offered me 50% off of my first laundry service. So I decided to give it a try. They arranged to pick up my laundry between 4-6. I got an email at around 5:10 (which I didn't see until 5:30) saying that they urgently needed my phone number to give to the pick-up guy. I got it to them and he arrived right at 6:00PM. I REITERATED TO THE PICK UP GUY that I had been promised 50% off and asked him to remind them of this. The next morning at around 10AM I received an email letting me know that my full laundry weight was 32 pounds. The "BIG PLAN" charges you $28.00 for 24 pounds of laundry, and $1.25 for each additional pound. So that means with 50% off I would be paying $14 initially, then 0.625 cents for each additional pound. That should bring my total to $19. Because I just had a sinking feeling, I wrote back IMMEDIATELY with this figure and reminded them AGAIN that I had been promised 50% off. About 30 minutes later I got an email confirming my card had been charged $27.00. After calling to complain, and leaving a message for Gabriel on his voicemail, and then calling BACK 30 minutes later I reached Gabriel. He informed me that they mistakenly only took off 25%. This makes no sense to me because if that was the case the charge should have been $28.50. He told me that rather than reverse the charge or issue a refund he would void the charge entirely. I really don't know what that means. I assume since you can't void just part of a credit card charge that this means he is giving me all of my money back. I suppose I will update this later after A.the overcharge issue is resolved and B.the laundry comes back to me tonight. Rather hilariously, *AS I WAS WRITING THIS*, I got an email from another employee named Crystal. Her email provided an explanation of the breakdown of charges and the same 25% error. The math in THAT email was also completely wrong. Clearly there are some massive communication issues going on at Wash Cycle Laundry, and I am really REALLY bummed out about it. Their philosophy of a totally green process was super appealing to me, and not to 'go there' but I have a decent circle of influence and was hoping to spread the word about a great new service I had found. *EDIT - okay. So the amount did get immediately returned, which really was a shock to me because my bank is CRAZY ADAMANT that they ALWAYS force a 10 day hold on reversed transactions... and Gabriel did (reluctantly) agree to comp the entire order. To quote him: "I guess I can...comp the order, if that's what you want me to do." I mean. Yeah. Kinda, man. I kinda do want you to do that. I am upgrading this review to two stars because in the end they did the right that, and in a world of jagoffs that matters a LOT... but I will still be back to review the actual job they've done on my laundry. Unsurprisingly, I am wary... **SECOND EDIT - I am pleased to report that the quality of the job itself was superb. The laundry was clean and odorless, folded; the heavier items (jeans) were still a bit wet but that is hardly the end of the world. It just makes things all the more unfortunate that they worked out the way they did. I also got an email from Gabriel, after the fact, that made me a little uncomfortable. I would describe it as 'cloying'; he had read the YELP review and was essentially pushing for a star-upgrade without asking outright. Lots of apologies coupled with admissions of fault and justifications of why things went wrong. So...that was unique. (Then he butt dialed me the next day.) I will say this to conclude: they really messed up and it was unfortunate that THIS kind of mess-up happened with this PARTICULAR customer. I'm really not generally a fussy patron. There are very specific parts of the customer/business relationship that I am extremely strict about, and communication is the #1 thing. Often times more than the product/service itself. I will accept sub-par service from a business with whom I can actively, clearly and efficiently communicate because time is a huge commodity to me. Hopefully, though, they learned and it won't happen to anyone else. The actual service provided was impeccable. And, yes, Gabriel - as you reminded me in your email - I *DID* get the service for free. Thank you for providing that consideration in light of the extremely annoyance filled transaction overall. read more

Wash Cycle Laundry - Bag they deliver in, with barcode cut out... - Laundry Services Near Me - Philadelphia, Pennsylvania

Crazy convenient! We even have it all set up so that we don't have to be home for the delivery. Dry cleaning comes back wonderfully and we never have to do laundry again. Its certainly a luxury for us, but very affordable. I can't say enough about how wonderful the service is. Everyone has been very nice and helpful. We even get our CSA groceries delivered now. My girlfriend and I started using the service about 3 months ago and we're both saving tons of time AND helping the environment. ya wash cycle! read more

Wash Cycle Laundry - CSA drop off and laundry too. - Laundry Services Near Me - Philadelphia, Pennsylvania

Cheap and convenient for a busy person who doesn't have much time to do laundry. Arranged a same day pick up and drop off on the website. They picked up in the desired time, and dropped it off within the time frame. The cyclists looked a bit hurried and weren't the friendliest, but I'm planning on setting up a pick up service when I'm not there (so I won't really care if they are friendly or not at that point!). Laundry was washed and folded perfectly. They even washed the few dogs toys my dogs had managed to sneak into my laundry basket. read more

Wash Cycle lost my wedding dress along with about $500 of professional clothing. After I made a stink on Yelp and Facebook, they seemed to go through machinations to try to find it. They probably would have found it if they looked for it as soon as they found out it was lost, but they didn't. Then tried to make it seem like they were doing me a big favor by making an effort. They just gave up and sent me a check for $300-- $50 less than they promised a few weeks ago. Here's the whole story: https://levanalayendecker.wordpress.com/2015/06/22/washcyclelaundry-lost-my-wedding-dress/ Don't use WashCycleLaundry. read more

I've been using Wash Cycle Laundry since January about every other week. I was impressed by their business model and quite excited to give them a chance. Unfortunately, I've spent quite a bit of money only to become frustrated. I have scheduled pickups only to have no one show up. Even worse, each time it seems like at least 1-2 socks are missing, which over time results in an entire sock collection without their match. In my most recent order, they left out three shirts and two pairs of pants. To replace those items on top of what I paid to have that order washed adds up to over $400. This service needs to get it together. read more

My boyfriend has been using Wash Cycle for about 18 months. And I can tell you that I love picking up his laundry piled up on the floor and then handing it over to the man who picks up his laundry every week. And then 24 hours later, the laundry is clean and neatly folded for my boyfriend to then sully with his man oils and juices. But don't worry, I am not a 50s housewife, as handing over that laundry bag is about all the work I do for my partner. I'm a modern and lazy woman. Wash Cycle does delivery by bicycle, which always makes me feel extra motivated to exercise once in a while. So that's an added bonus. I love this service and I love how my boyfriend looks presentable day after day, without either of us lifting a finger. The prices are quite affordable compared to the stacks of quarters most laundromats require. read more

Only used them once when I was in town for my sisters graduation. Super unreliable service, had to reschedule pick ups twice, and didn't receive my clothes when I was supposed to, resulting in my sister having to mail them to me. read more

Wash Cycle Laundry in Philadelphia is terrible. I liked the concept and gave this company a shot. Unfortunately, instead of picking up, washing and returning my clothes, they picked them up and lost them. It took a few weeks to even get the company to acknowledge this and start looking. I guess they were just hoping I would go away or something. Bottom line: Do not use this company unless you're just looking for an excuse to go clothes shopping. read more

I have had nothing but a great experience with Wash Cycle Laundry. I am extremely busy and the thought of doing laundry is daunting. I came across Wash Cycle Laundry and could not be happier. I was able to choose my pick up and drop off times and they are always on-time. I had to travel last minute a few weeks ago and these guys worked with me to get my laundry done the same day so that I was able to have clean clothes, perfectly folded for my suitcase, in time for my flight. The fact that all of their deliveries are via bicycle and that they use all green products to wash the clothes is a great additional to an already great service. Wash Cycle Laundry is a great find, and I would recommend it to anyone who is sick of doing their laundry. read more

Pretty disappointed here. They washed my dry cleaning even though I stated that it was supposed to be dry cleaned. Said they would have it dry cleaned for free and get it back to me; however they returned it turned two days later washed and folded - not dry cleaned. They offered to pick them up and dry clean them (again) but I find it hard to trust them after what I just went through. I am just happy that they didn't ruin my work clothes. The service is convenient but I really wouldn't trust my wash or dry cleaning with them ever again. read more

Wash Cycle Laundry is top-notch. If you are looking for relieable and fast service, with friendly ambassadors and responsive customer service, Wash Cycle Laundry is for you. We have been using the service for about three months now and we are very pleased. A previous reviewer said something about clothes coming back wrinkled. In approximately 25 LARGE loads of laundry we have sent, exactly one shirt of mine came back wrinkled. But I put it on and the wrinkles fell out in just a few minutes of wear. Wash Cycle uses very high-quality and environmentally responsible products. Our clothes always come back clean and UNSCENTED, which we love. The bicycle guys are super friendly and prompt. And this is perhaps the best part of doing business with them; they are environmentally friendly in every aspect of their business, without burning gas to make their pickups and deliveries. They are a growing company with lots of upside. I look forward to working with them for a long time to come! read more

Lugging hundreds of pounds of laundry by bicycle is difficult work (especially with Philly weather and potholes), and these guys are top notch. Wash Cycle is doing right by their employees, the environment, and their customers. Management and cyclists are friendly and responsive, and the laundry comes back folded better than I could ever manage! After a successful, convenient pick up/drop off, I will continue using their service and wish them the best of luck in their endeavor to clean up the laundry business :) Always remember to tip your cyclists- they definitely deserve it more than the pizza delivery guy! read more

I would actually rate Wash Cycle Laundry (WCL) higher if it were not for the lack of communication that I have experienced. I would recommend WCL to you if you're able to keep a consistent schedule. If your schedule changes at all, just use a local laundromat drop off service. The quality of the wash and fold delivery service is great (4 or 5 stars). The cyclists are friendly and my clothes come back clean and folded. WCL operates on a 24 hour pick up/drop off system. You choose your days (Mon - Fri) and times (4 - 6 or 6 - 8) and they come as scheduled. The breakdown in communication comes whenever I need to change my regular schedule. WCL uses an online scheduling system where customers can create a profile and manage their pick up and delivery times. The first incident happened when I cancelled a pick up because I was traveling for the holidays. I logged on to my profile and deleted the pick up. While at the airport, I received a text message reminder about my scheduled pick up that day. I immediately called and informed them about my cancellation. Not a big deal. However, this same thing happened every time I needed to change my schedule. I rescheduled my pick up time and the cyclists didn't get the message, I switched my dates and they continued coming on my original schedule. Finally, I called the main office to request a schedule change since it seemed like the online system was not working. The message still didn't get to the cyclists. I was traveling for 2 weeks and returned with a lot of laundry. I waited my normal 6 - 8 window, but my laundry was never picked up. I called and was connected to the cyclist, but he never answered or returned my call. I discovered an email in my work inbox the next morning explaining that they attempted a drop off but I never answered. I also received a voice mail on my work phone with the same message which is odd, because they normally contact me on my personal email and cell phone. Before my trip, I was running late and asked that they drop off my laundry at my office. They did just that, but apparently also changed all my future pick ups and drop offs to my work address. I emailed WCL with my concerns and they promptly responded with an apology. They rescheduled my pick up and all was well... until the drop off. Friday night I waited my normal 6 - 8 window, and nothing. I called WCL which automatically detects customers' numbers and connects them through to their cyclist. No answer, and no ability to leave a voicemail. At about 8:06 PM, I received a call from the main office explaining that my cyclist didn't show up for work and that I would have to wait until Monday to get my laundry. Did it really take them a full 2 hours to discover that their cyclist didn't show up? After everything, they offered me 50% off of my next load... hopefully the message gets communicated. read more

I wanted to like this business. In principle it sounds like such a great concept, but the service is horrible. I used Wash Cycle Laundry for dry cleaning for the first time and it was terrible. The company boasts that your items will be picked up and then delivered clean the next day. My clothes and comforter were picked up without problems, but then they were not returned the next day. In fact, they were not returned until over 2 weeks later! Even getting the items returned by that point required numerous telephone calls and emails to 1) find out where my items were and 2) get Wash Cycle to schedule delivery. When the items were finally returned to me, 2 of my suits were missing and another person's comforter was delivered with my order. It took an additional 3 days and countless additional phone calls to finally receive my suits. Stick with the traditional dry cleaner. You'll save more time and be much happier in the long run. read more

I went to the local laundry mat and there was a line of people waiting to wait to use a machine... uggg. I saw the wash cycle dude pass me by and went online to book. I selected Monday pick up 6-8 and Tuesday (next day) drop off 6-8. I scheduled this Sunday night, but everything went smoothly. The pick up guy came at 7:15 and the drop off guy came at 7:50. I know it's insane to be picky about the time, but the 2 hour window kind stinks only because I sat inside on a nice night not know exactly what time I needed to be there... I would suggest a text message or something like 30 minutes out. But, again, I can't be too picky because they do have options where you leave your clothes out or with a friend, etc. Pros: Friendly bike guys, overnight service, green bikes & green cleaners, they know how to fold a fitted sheet Cons: Things shrunk that never shrink when I dry them even on high heat (although I have never used the special energy efficient machines they used) & my jeans were wrinkled to high heaven. Tips: -They only have 1 setting so you can't send anything that needs a certain water temperature or heat setting (so best for sweatpants, t-shirts, towels, sheets etc.) and nothing that is delicate, can't shrink, bra type items, or hang up to dry type clothes -Things get wrinkled in the bag so don't send anything you need to wear the minute it gets delivered -You can set up for them to come as often (or not) as you want. So, even if you use them once a month to wash all your towels and sheets at once it saves you from lugging them to the laundry mat and trying to fold it all Overall, it's a cool service for special occasions, but it's too expensive for not allowing the customer to note special settings for the water and heat. read more

The pickup and drop off was ok, but the results were terrible. My clothes came back severely wrinkled, worse than I'd ever seen them. It looked like they had been thrown in a pile on the floor and left to dry. I didn't think it was possible for clothes to look worse then they do coming out of the tiny combination washer/dryer I have in my apartment, but somehow Wash Cycle managed it. Update: They were very quick to admit there was a problem, and reasonably apologetic. The laundry came back in better shape after I agreed to let them redo it. That said, I'm still not planning to trust them with my clothes again any time soon. They seem to be having problems handling a growing business, and that's never a good situation for customers. read more

I used to love this service but it seems to be going downhill. They sent me someone else's clothes...which was extremely frustrating since I needed them for an event that night. I tried calling about 10 times and it seems like they're pretending to have live receptionists when it actually is just a voicemail. It said "we're experiencing abnormally high call volumes and cannot accept your call at this time" and goes straight to voicemail. It's done that every time I've called. They did call back about an hour later and dropped off my clothes the next day but it defeated the entire purpose of the service which is the convenience. I had to move around my schedule for them to pick up the other customers clothes and drop mine off. Not to mention, they did not offer any kind of credit or refund for the mix up which in my opinion is poor customer service. I will still use them since it's the only thing of its kind but it's ridiculously overpriced and barely worth the hassle. read more

Thank you Wash Cycle for make my life easier! I signed up for this green, clean laundry service after the single washer/dryer unit in my apartment complex broke and I was stuck high and dry with no clean laundry. As a busy graduate student, I work long hours and don't really have time to drop my laundry off at a laundromat, and I definitely don't have time to sit and watch my laundry for three hours on any given day. Enter Wash Cycle to the rescue! They picked up my laundry on-time within the time-window I chose. They delivered it the next day in a snazzy new laundry bag. The only snag was my original hamper was missing but a quick email to customer service and my hamper was delivered at my request the following night. As for the actual laundry, my clothes were clean, nicely folded (including my sheets) and my socks had actually been matched up and rolled in nice neat pairs! Everything looked fresh, smelled good and was ready to be put directly into my dresser. While I will still be washing certain delicates (and sweaters which need to line dry) in my sink at home, Wash Cycle has successfully instated itself as part of my household routine. For regular clothes, towels and sheets, the price is good, particularly as I don't have to purchase detergent and dryer sheets now. It's about the same cost as doing my laundry myself but without the hassle and I don't have to worry about it at all. Thanks Wash Cycle! read more

Wash Cycle is my dream service: they bike it, they wash it, they bike it back (the next day). Hiring WC gave me more time for the rest of life (and they fold better than I ever did). Money wise - I tell friends this service is about x3 or x4 the cost of just doing it yourself with a coin machine and detergent ($20 for a whole load vs $8 yourself). However - to do it yourself you'll be walking your laundry over to the basement next door, waiting for your neighbor to finish, spending the whole evening babysitting the wash & dry machines, then folding till 2am. Your time is money, and there are better ways to spend it. Hire these guys and its all taken care of. You'll spend your valuable time elsewhere. I found them to always be flexible, likeable and responsive. I had a few minor pickup time mix-ups, but nothing unreasonable or unresolved ever happened. read more

I used them once and only once after they "lost" my tank top. I understand accidents once in a while but they didn't even own up to it. They made it sound like I lost it!! I also really do not like how they treat other peoples things when I see them around town...not very respectful!! Please stop driving your bikes on sidewalks! It is illegal and if you don't have the skills to ride in the road you shouldn't be riding at all. read more

I just tried this place for the first time today and I am a bit disappointed with the quality of service. I have used a few laundry delivery services over the years in Philly, and I feel that this place is just subpar. I loved being able to schedule my pickup and delivery online. It was the main reason I decided to try this place. That was super convenient, but that is the extent of my positive experience. My clothes came back very wrinkled, poorly folded, and some of them were still wet! Other laundry places always placed my laundry in smaller plastic bags to keep them nicely folded and so they wouldn't slide around the larger bag. WCL didn't do this. I understand that they are trying to be green, but I ended up having to toss in a bunch of things in the dryer to fluff them to get the wrinkles out or to dry them all together. There was also no organization to my bags. I have found other laundry mats to put all of my t-shirts together, or all of my jeans. There was no rhyme or reason to how things were arranged in the bags. Lastly, call me a stickler but I like it when all of my t-shirts are folded the same way. WCL folded half of my t-shirts into squares and half of them into rectangles, some of my hoodies were folded and tucked into their own hood (this was actually pretty cool) but the rest of them were not. I had to refold a lot of things to fit them in my drawer all the same way. read more

I'm not sure what other folks are talking about. I had a good pick up yesterday of my laundry and just decided to use the dry cleaning service. After it was picked up I had a question about my order and it was handled swiftly and in a very professional way! I love this service; it's truly a lifesaver. Looking forward to having my cyclist visit me today with freshly cleaned cloths!! read more

I am absolutely ... eh. The first time I sent back my clothes I was so psyched about the service. I'm living in Philly in a hotel on a film shoot and it seemed perfect. And you can set up everything online -- the only thing I have to do is to remember to bring down my laundry to the front desk once a week. But then I got my laundry back -- and my FAVORITE shirt was missing. I was so upset that I wrote an angry email to them. The owner (? ) called several times and emailed and said that they searched and couldn't find it and they would pay for the item. Which all is great but..... I used wash and fold services in Brooklyn for TEN years and never had anything come up missing. Second time I used them -- all went well. Third time --- I come home from work at 8:30 and ... where are my clothes? No email, no phone call.... I pretty much email them and call them just .... FURIOUS. I'm thinking... I have nothing to wear to work tomorrow. Did these people lose my entire bag of laundry? Like... what the HELL? The same guy was very nice and said the guy got a flat tire and was running late and thought he'd been here by now. I TOTALLY would've understood that but a phone call, text, email... something would've been better. I want to love this service but it just seems that they have too many customers and not enough employees. Or they're overwhelmed... or something. I so appreciate the guy being nice and refunded me my service and everything.. but.... ugh... MY FAVORITE shirt. I want to use them again but I just don't think I can. They're super nice and very apologetic... but..... in the end you don't want apologies, ya know? read more

I signed up for a Yelp account specifically to write about this place. Apparently there is another person who has my name out there, not surprising it's a common name (there's even a street with my last name that runs through Philadelphia.) Last night I was interested in hiring WCL's services, so I went to their website, but when I typed in my zip code (a West Philly zip that is definitely in their service area) it wouldn't allow me to pick a date or time to make an appointment. It just kept saying "no date available." So I went and sent a message to their Facebook account because it said they almost always respond instantly. AFTER that, I went to Yelp and say the huge amounts of negative reviews. This morning I got a message back which reads as follows (portions redacted): "Good morning Mr. (REDACTED - MY LAST NAME) Could you please give me your physical address? I'd like to know if you are located at (STREET NUMBER AND NAME REDACTED) St. Philadelphia PA 19123? We have a (REDACTED - MY NAME) in our system who resides at the aforementioned address. Please call in directly to 888-611-WASH (9274) so that we may discuss this or simply reply to this email. Thank you, Charlene Wash Cycle Laundry" So I understand if they have an existing client with my name, but they just outright sent me another person's home address without hesitation. Should they not have instead just asked for MY address and then compared on their end, rather than giving me someone else's address??!! Also, Charlene (who if you read other people's reviews here seems to be a REAL rocket scientist) seems to think a Facebook message is the same as an email. Obviously this operation is run by morons. read more

First of all I'd like to say that the cyclists are all really nice and sweet. Wanted to love this place but clothes were not coming back clean at all. Still food and formula crusted on bibs? Ummm did water even hit the clothes? Will only use cold water and no softener or bleach/Biz unless you provide your own. Also had issues with scheduling communications and don't seem like they're communicating with each other Twice when it was raining I opened my bag of laundry to find the clothes soaking wet at the bottom and had to hang dry them in my apartment :-/ read more

I tend not to write Yelp reviews, but I had such a terrible experience with this company I want to warn others before they think of using them. I thought the concept was amazing and really wanted to try it out since I am a young professional and am rarely home to go do my laundry on my own. They came to pick up my clothes on Monday and everything was perfect. I gave them three bags of clothing and they were to drop them back off Tuesday night. Tuesday night came and they dropped off one bag of clothes in a reusable laundry bag. I found this a little suspicious since I had given them so much more. The guy who dropped them off reassured me that those were all my clothes and that I only had the one bag. I took my clothes upstairs and immediately realized nearly half of my clothes were not returned. I called customer service and was told they would call me back when they searched the facility the next day. I never got a call back on Wednesday. I called back and was told they still needed to search the facility, so I immediately asked for a manager. He sounded generally concerned and told me he would contact the manager of the facility who was on duty on Monday and would get back to me that night. He never called back. I called again on Thursday and the manager was extremely unhelpful. He tried convincing me that I had received all of my clothes and I was mistaken because their process wouldn't allow for clothes to go missing. I then threatened to file a police report and take legal action, to which he said he would contact customers who had drop offs on that Tuesday to see if anyone received extra clothing and call me back before he left on Friday. He never called me on Friday to inform me a customer called into the service (he never reached out to the customer) explaining he had an extra BAG of clothing that was not his. They came by with the reusable bag (that had my name clearly written on it) and all of my things were inside. All-in-all, I got all my clothes back but after assessing the amount of clothing that could have been lost if the other customer had kept the bag, the total was close to $300 worth of clothing. I never received any compensation for the trouble they put me through and I never had anyone reach out to me to apologize. The customer service department is awful and the whole process is flawed. The company should really shut down if they can't even manage to handle customer service issues with respect. A simple follow-up phone call was all I asked for, which I believe was reasonable for the amount of clothing lost. read more

I will definitely use this service again in the future! Very convenient and easy to use :) Before using this service, I emailed to ask if they would provide the Wash/Fold service for my queen size comforter, quilt, and duvet (since they are all too big for the standard washers and dryers in my apartment building). I received an email reply within 30 minutes confirming they would gladly wash/fold my over-sized bedding items. I scheduled my pick-up for later that evening. The pick-up cyclist was right on time (even a little early, but he was happy to wait till I had rounded everything up since he was a bit early). The next day I wasn't home when my order was ready to be dropped off (stuck in a last minute meeting at work) so the drop-off cyclist left my order in front of my apartment door, and sent me a text letting me know (after trying to reach me via my cell). I unpacked it all when I got home and everything was accounted for, nicely folded and smelling great :) read more

READ THIS BEFORE USING!! I wish that I could give Wash Cycle Laundry negative stars. This is the most pitiful and pathetic excuse for a business that I can ever even imagine. My fiance and I had our laundry picked up by a cyclist, who came on time, which was the only positive part of this experience. We opted and paid for the same day delivery charge. We only gave regular laundry and placed it all in one bag for pick up. The laundry was delivered, however the cyclist did not return literally half of the laundry that was picked up. There were about two weeks worth of professional attire from Banana Republic, JCrew and Ann Taylor, among several other designers and high-end stores placed in the bag. I immediately called the customer service line and spoke with Noelle. Noelle was nice, but offered no solution to the missing laundry other than letting me know that they'd "conduct an investigation". I called back later after taking an inventory of the clothes that we were missing, totaling in at over $2,000. She asked me for my bra size, as they lost three of my bras. This was not only frustrating but extremely embarrassing as well. Noelle again offered no solution and let me know that they'd look into it. Noelle never even apologized for the mishap and did not offer to refund the amount already charged onto my card. The next morning, after no word from the company, I called back to check in about my lost items. The woman who answered the phone said that they were "conducting an investigation" and immediately hung up on me. I tried calling again and received the same response. Again, no apology and no offer to refund the money. At around 2 PM, after I STILL had not heard any update or information on the so-called investigation that the company was conducting, I tried to call back. The customer service line sent me to voice mail instead of answering my phone call (which I guess was slightly better than being hung up on multiple times). However, I called from a different phone number and Noelle picked up. Noelle let me know that she would begin to call the other people that had laundry delivered on the same day that we did to see if they received any of our missing items. She had not even begun this process until at least 4 PM when I called to follow up again. Noelle also let me know that at that point she would refund the $70 that they had previously charged me. After about 3 days, I finally received an email from Sandra who is the Interim Manager of Customer Care. She let me know that they tracked down most of the clothes and that they had been delivered to another person with a similar name. We received the clothes about a week after we started this terribly painful process. HOWEVER, there are still about $200 of clothes missing from what was delivered. Noelle let me know that they would "keep an eye out for them" and offered me a $15 credit to their services. Again, they offered no apology, no resolution for the problem and no financial reimbursement for the clothes that we lost. I wish I had never, ever used this service and will NEVER use it again. The fact that they even thought it was possible that we would ever trust them with our clothes again is truly a sick joke. I have never experienced such awful customer service (if you even call it that) in my life. I am insanely disappointed and frustrated with this company and would advise that you DO NOT use this abysmal service. Update: I've filed a claim with the Better Business Bureau in hopes that others will not have to endure this terrible experience. read more

So, the idea of Wash Cycle Laundry is really awesome. It was extremely easy to set up a pick up time and such. No complaints there. However, since this was my first time using the service, I sent my clothes over in two plastic trash bags (classy, I know). When I received my clothes back the next day, there was only one yellow reusable bag returned. I told the cyclist that I gave them two bags, but he insisted that my two bags fit into one of their bags. As I went through the returned bag, I realized that several items were missing and decided to give them a call. Turns out they completely forgot my other bag and I don't think I would have gotten it back if I hadn't called them. I want to try them again, but I'm a little apprehensive. read more

The concept is great. The riders are very nice, considerate and attentive. They always text when they are about to arrive, etc. The rest of the organization leaves a lot to be desired. The quality of cleaning is poor. I once sent my children's laundry in to get washed and it came back as though it hadn't been touched. My button downs always come back with damaged buttons or unclean. Most frustrating is the loss of clothing. 3 weeks in a row we lost an item and I had to spend considerable time with customer service tracking them down (one was a dress liner that they cut out and never reconstructed). The straw that broke the camels back came in the fourth week. My favorite pants were lost, but wash cycle never had them on the invoice. When I contacted the customer service they made no effort to make it right. I was told that they would look into it and get back to me and they never did. They were extremely rude and difficult to deal with. At the exorbitant price point I had enough. Heed my warning and go elsewhere!! read more

I'm really not sure why there are any bad reviews, I love this business. It's so convenient for me, I work 6 days so I hated using my one day off to sit at a laundromat all day. I schedule my pickup online between the times I'll be home, and they drop it off next day, all clean and folded. Big props to the cyclists, they ride in all different weather conditions and are so friendly. The cost is just about the same as what I would spend at a laundromat so this place is seriously amazing! read more

The first time I tried to book they made a mistake with their service area and offered me a $20 credit. I decided to give them another shot since I work nonstop, don't have a washer/dryer and have no time to go to the laundromat. I scheduled a pickup between 8-9am and they arrived right at 9. I got email alerts as to the progress of my laundry, which was great, and they give you the option to turn it off if it's annoying. Then they sent me the receipt for my payment - and they didn't take my $20 credit off. I contacted them and finally got a reply hours later saying they would refund my card $20 but it'll take a few days to clear. The next morning I was scheduled to have my cleaned laundry delivered between 7-8am. They arrived at 7:45. My clothes were folded, but folder poorly and I had to refold everything. Also they paired up half of my socks and just threw the rest in the bag. They also didn't sort any of the folded clothes so it was super time consuming to put everything away. I really liked the convenience of not spending all day at the laundromat and the cyclists who picked up/dropped off my laundry were super nice but overall I'm unimpressed by their laundry and customer service skills. read more

I bought a buywithme voucher in December 2010 to have 12 pounds of laundry washed and folded by Wash cycle Laundry, I left 3 messages over two weeks to have my laundry picked up but never got a reply . The voucher was about to expire so I called again four months later to have my laundry picked up and still didn't get a reply. I finally sent an email complaining about this and got a very apologetic reply back and a time was confirmed for the pickup, The person who came to pick up my laundry was on time and very courteous, the next day my clothes were dropped off on time and the person apologize and said there had been a mix-up and one of my clothes was sent to another customer and they would try to get the missing clothing back to me the next day. This was very concerning given the other issues I had getting my clothes picked up. When I opened the bag - there were 3 pieces of clothing that were not mine and all my white shirts were still dirty . As much as I love the idea of Wash Cycle laundry and the people I interacted with were courteous, I had an overall bad experience and wouldn't use them again. read more

I've tried over and over to deal with this company but it's useless. Where to begin? At first the service seemed fine; I request that laundry be picked up in my foyer, they'd pick it up and drop it off the next day. This task soon proved impossible, as the staff couldn't seem to figure out how to walk up two steps and open the always unlocked door to my building foyer(there's a memo on my account that says "laundry in foyer"). After several missteps I contacted management and a person named "Charlene" said the problems would be addressed. More on that in a bit. So I try again. Clothes went missing. Only a couple $5 t-shirts and a workshirt so I didn't bother. Then a knitted hat. Then they delivered someone else's laundry to me. I complain. They then mess up making the exchange. I complain. Could it get worse? Yep. We place and order and get it back. I put on clothes for work and break out in a rash. My fiancee breaks out in rashes. Every item from this order is making us breakout. Sheets, clothes, towels-everything that touches us causes a reaction. I call. "Charlene" is once again the contact. She tells me that my complaint isn't possible because they only use hypoallergenic detergent. Well, I'm not allergy prone and I'm not a liar and I don't care what they use something they did caused the load to be filled with something giving two people a reaction! They come and pick up the laundry again. Then it's delayed. We then get it back and it's caked with white powder and all of my black work shirts have white stains and are worthless. We had to take everything to a laundry business and have it all redone. Could it get worse? Yep. I complain. "Charlene" is once again the contact. Tells me once again that they only use hypoallergenic detergent-I DON"T CARE WHAT YOU USE! Too much of anything causes clothes to get screwed up! At this point I start emailing different emails trying to get someone else in the company but everything keeps getting routed to "Charlene" and her main point in life seems geared towards peeing on my leg and telling me it's raining. I work long hours and can't get to finding a new service so at this point I feel stuck. I make another order. This time? Two hats, two pairs of jeans, and a shirt go missing. I complain again. "Charlene" keeps passing the buck and refuses to acknowledge that I'm missing clothes. I have to call and email for the next couple weeks to get anywhere, and at that point they merely offer a free load of laundry-which in no way paid for the lost laundry. Could it get worse? Yep! So I get another load done. They say they can't return my laundry because my debit card didn't work. I used it at least 3 times that day and there was more than plenty available for the bill. I call and they try it and there's no problem! I immediately remind them that it's illegal to hold my laundry no matter what and it was some screw up on their end to begin with. They shrug it off and I remind "Charlene" about not properly covering my previous losses and of course nothing is done. Could it get worse? Yep! Today? I absolutely needed clothes for tomorrow morning. I place an order. They were to pick it up this morning. I go to bed(I work nights and sleep early in the morning). Wake up to go to work and my laundry is still in the foyer! I call and "Charlene" has no answers. I go through everything I just mentioned in this review and demand to speak to someone above her-as I have before. It's truly amazing that every time I talk to her "the manager is in a meeting". She also insists that I talked to someone else before...I know her voice by now and I highly doubt there's another "Charlene" working there that talks like her and responds to emails. She says the best she can do is have someone "come around 4" to pick up my laundry and it won't be done until after 4 the next day. Ridiculous. I go to work. After 5pm I text my fiancee and sure enough the laundry isn't picked up yet. She calls. "Charlene" insists that she never said 4 and that pickups don't even start until after 5 in my neighborhood. Really? Then why does the wash cycle website offer drop off and pickup scheduling for 4pm?!?!?! As a punchline? I'm at work and the delivery person can't find my laundry-that's in a 6ft x 8ft unlocked foyer. I've had it with this company and have now found many other viable service by searching for "philadelphia laundry services". Thanks for the memories Wash Cycle-I'll contact you when I write my book about how not to run a business. P.S.- You'd think this would be the end, right? Nope. For the final load I plainly have a text that says they'll drop of my laundry between 5pm and 6pm, and I made arrangements for someone to get it since I'm at work. Instead? They dropped it off at 11:34AM. Who needs schedules when "Charlene" just makes things up in her head? read more

This has solved my issue of having to leave a suit at the office. Considering that it only cost me $12 for my suit which is cheaper than me dropping it off myself in center city, this is a no-brainer for me. My only complaint is that they can not make it past my building security to bring the suit to my office...but that helps me get my step count up on my pedometer lol. read more

I wanted to love you. But, poor website (rarely worked), spotty hours, difficult to reach, strange hours = too hard to utilize services. They did a good job laundering, but first you have to get your customer service in order. read more

I used this service once (fool me once, shame on you...). 50% of the buttons on my 10 shirts came back broken or chipped. After contacting Wash Cycle, they informed me that their policy is.... that it isn't their problem. I was offered a 15% discount on my next order; then again, I am positive there won't be a next time. Stay away from this extremely poor quality and service! read more

I haven't laid eyes on a washing machine and or dryer in a while thanks to Wash Cycle Laundry. My clothes leave dirty and come back clean..What else could anyone ask for. The cyclists are great.. and I never have an issue changing my schedule if I have to. I get an email or call within hours letting me know the change.. LOVE this service.... read more

This service is amazing! They do a great job on the laundry, always clean, dry, and folded. The bike delivery guys are friendly and obviously hard working. I can't imagine going back to doing my own laundry. The time that I save is more than worth the cost. Thanks Wash Cycle. You guys rock! read more

So I used Wash Cycle Laundry for a few months. Obviously, I was smitten at first. Unfortunately that was the peak of my experience. I cancelled my service last week. At first it was small things - the clothes coming back sloppily folded, resulting in me needing to iron everything. Then I got a delivery that just didn't smell clean, and I rewashed it all. Then it was delivered to the building next door - that took a few hours to discover, causing a high amount of unneccessary stress while I thought my things had been stolen. The peak for me was when I was charged almost double my normal amount for what was apparently a very large load of laundry - fine, except that I had no idea it was that big. You see, Wash Cycle Laundry doesn't ever tell you just how much each of your pickups weighed, so unless you weigh it yourself at home there is no way to really benchmark it. I had done just that with all of my pickups - weighed them on my scale - some that I thought were within my plan ended up being over, but this was extreme and I didn't see it coming. I could justify the $22 a pickup, but almost $40? No thanks. I can't say it was an awful service - it wasn't. But all the small things put together made what was supposed to be a convenience seem no-so-convenient anymore. read more