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Warner Wags

5.0 (1 review)
Closed • 9:00 am - 4:00 pm

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6 years ago

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A Precious Pet Resort - That doggie daycare glow! Pick-up time!

A Precious Pet Resort

(9 reviews)

These guys used to be amazing. They took the time to slowly introduce my Newfie to the tools and to…read morethe business to make it a positive experience. It made a huge difference and I had the greatest respect for Jess. Unfortunately, the last time I brought my Newfoundland the owner, Mary, massively shamed me. My dog went through surgery when he was two, that they were well aware of since they were taking care of him before and after. The surgery was a success, but my Newfie suffers from the shakes when he gets nervous or does something he doesn't like. We bring him to the vet yearly and they monitor his hips and have said he's fine, but he has anxiety when he's brushed by his back legs. Jess is well aware that the shakes are simply his way to con people into not doing what he doesn't want to, he's a master manipulator. We did recently bring him to a new vet and we were going to try anxiety meds for him at his next visit. The last time we brought him we did explain that he had a couple of mats and to over charge us if they had a more difficult time grooming him. When I called later to pick him up no one answered, I tried several times. I was a little concerned as it was after 4 and they didn't typically take that long. So I drove there and they were just finishing. Mary came out hot, shaming me for his mats and for how bad he shakes and made me feel just awful. She is well aware the shakes are neurological and she made me feel like a horrible dog owner yelling about how bad he shakes. She yelled that I need to start bringing him in every 6 weeks or more, which I simple cannot afford at over $120 a visit. I still gave her a generous tip and cried on the way home. We try to bring him in 4 times a year, especially in the spring for a deeper trim before he starts swimming. Even though I was ashamed and embarrassed I trusted these guys with my Dexter so I called in May to make an appointment and left a message. I tried again a few weeks later, left a message. Again I tried and left a message with her husband to call back, no response. My husband tried to call and the lovely Jess answered, but she had to check with Mary on a time, no call back. I left another message a day later asking if they were stopping us as clients and to please let us know as it's been two months of me trying to make an appointment and Dexter is in desperate need at this point, no forking call back. At this point I'm so incredibly disappointed with this company. 6 years Dexter went to them and with his trust issues it's going to be very difficult to find another groomer, let alone someone that can support his giant weight. I just thought after years of dedication they would at least have the decency to let us no they no longer wish to see our dog so we could have made arrangements sooner for another visit. I was stupidly loyal even after Mary treated me so poorly. The crazy things is, Jess stated multiple times in the past that we do the best with our Newfie to keep him groomed between appointments, better than the other owners so this last appointment and the vigorous shaming by Mary was completely unexpected. Wish Jess the best, but I have zero respect for the owner Mary. You don't do this to loyal customers.

Our furbaby, Oni, has been going to A Precious Pet Resort (APPR) since he was 9 1/2 weeks old. Our…read morepup is a cautious boy and was unsure of the staff at first, but we introduced him to Mary and her team a few times prior to dropping him off for 5-days a week doggie daycare. Our pup is now 5 1/2 years old and LOVES going to APPR. Although we now live 30 minutes away, we still take him to APPR whenever we need someone to care for him if we are going to be away for a few hours or a week. We attempted a different place when I changed jobs a few years ago to save on my commute for daycare drop off, but our pup did not adjust to this new place well. He was scared and did not respond well to the pet caregivers. We were told he hid in a corner most of the days and didn't play with the other dogs and was scared whenever a group of dogs approached him. The new place operated under a "dog park" mentality and all the dogs were grouped together during the day-our pup was telling them and us he didn't like that style. The new place had all the bells and whistles of fancy live feed cameras, indoor playground and outdoor playground, but our dog didn't care about that and didn't care to remain at the new place. Our dog responds very well to positive reinforcement, how he is being treated and how he is being taken care of and our pup is happiest when in small groups or 1:1 playtime. APPR offers this type of service for him. APPR is a family-owned business so they do not have all the bells and whistles like some other surrounding or larger places within a 20-30 mile radius, but they care for, individualized care, and are attentive to the pets they service. When our pup is boarded, we provide plenty of treats, food and toppers along with his blanket and dog bed to provide a more 'comfort of home' feel for him. We know how much he eats and what he likes and APPR honors our feeding plan and gives the measurements, food, toppers and treats that we request. We have a wonderful relationship and 2-way communication with APPR. If we request grooming and/or bathing as a part of his stay, we ask for this at a minimal extra charge. Oni has experienced both daily daycare and boarding services and he and we are happy with their service. When my husband and I travel, we know that our pup is in good hands with Mary and her team. Thank you all for taking such good care of our furbaby. My husband and I do and continue to recommend A Precious Pet Resort for daycare or boarding. A picture of his first day at APPR!

Warner Wags - groomer - Updated May 2026

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