We made the heartbreaking decision to return a puppy to this shelter after extensive effort,…read moretraining, and veterinary care. Unfortunately, the situation became unstable and unsafe for our existing pets. This decision was not made lightly or impulsively, but with significant grief, honesty, and concern for Medley's long-term wellbeing.
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It is also important to note that even at the time of adoption, Medley's behavior in our home was the complete opposite of how she was described and what we experienced. The calm, easygoing demeanor we were led to expect did not reflect the dog we brought home. The only time her behavior aligned with that initial description was while she was medicated following surgery; once the medication wore off, her true temperament emerged. Labeling her as "full of puppy energy", is an over simplification of her personality. My family has had many puppies and fostered several as well, she has far more energy than a normal puppy. She needs 24/7 surveillance at least in this stage of her life, and nowhere in her description does it even nod to anything like that.
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While the volunteers we interacted with were compassionate and kind, the office staff we dealt with during surrender were dismissive and lacking empathy during an already painful process. When we asked whether we could be notified once she was adopted--purely for peace of mind, as we love her deeply and want her placed safely--we were bluntly told to "check the website," which added unnecessary coldness to an emotional moment.
What prompted this review was seeing Medley's adoption profile reposted using her original description, despite detailed, first-hand information being provided at surrender. I emailed them a 2 page document including all of the training styles used, her favorite stuff, her behaviors and needs, and it clearly was just ignored.
We even called addressing the inaccuracy of her profile, and was told they'd talk to a manager and fix it... days later the profile says its current with no changes.
We spent well over a thousand dollars between adoption fees, products, and veterinary care while essentially fostering her for only 2 months. (In which we spent hours every day training her, trying to tire her out, and keeping her engaged. In the beginning she was fine with our dog, then in the end we had to keep them separated at all times after she hurt my dog and cat)
Then had to pay $150 to return her, which I know they'll say was in the contract, fine... but charging people and treating them like that, and then treating the dog they care about like a product is confusing.
We made it VERY clear that she cannot be safely housed with cats or timid dogs, yet she is currently listed as "wonderful with dogs, cats, and children."
This is not accurate. She has never been exposed to young children, has injured our timid older dog, and has a strong prey drive. Presenting her as universally suitable creates a serious risk of unsafe or failed placements.
Medley is a good dog--funny, energetic, inquisitive, and outdoorsy--but she is also a higher-needs dog who requires the right environment to succeed.Portraying her as something she is not does a disservice to potential adopters and, more importantly, to Medley herself.
We tried our absolute best to find her the correct home, hence why we brought her back to her original adoption location, and gave them all of the detailed information we did.
Now reflecting, I wish we hadn't returned her here because we are so unsure about her future, and have no control over the situation.
Beyond heartbroken over the way this matter was handled.
Honest, transparent profiles matter. Especially for dogs with specific needs, accuracy can mean the difference between a stable forever home and repeated rehoming. I sincerely hope this shelter reflects on how surrendering families are treated and how dogs are represented going forward, because both deserve better.
I will be including the documents I sent them, followed by their description.