Absolutely horrible service. Arrived 10 min late cause had a hard time finding the shack (yes shack) in the middle of nowhere. Spa owner has had the location for 7 years but still doesn't know that the business is on Stadt Road, not Stadt Ave. Scheduled the appt online w 8 hours notice; whole afternoon was available for booking starting at 12:30. Had Difficulty scheduling the appt cause can't add all services in 1 request. Walked in 10 min late, and she had no other clients there and she proceeds to tell me the appt is cancelled cause I'm 10 min late. The whole appt was suppose to be allotted 1 hour and 45 min. She said she had an appt after me and couldn't provide any of the 7 services I requested. I said how about we just remove waxing thr under arms which was allotted 15 min of time to make out the difference and she said it wasn't possible! So I'm about to leave and then she tells me to come in- that it was "my last chance". Just the worst customer service ever. I should had just walked out. The spa room has dirty carpets, low ceilings and half the time I was staring up at a fast living fan w no consideration to turn it off. Within only 50 min, she completed all 7 areas of Waxing, refused to engage in conversation, and $190 later I walked out w still unwaxed legs! My razor could had done a better job. I commented on how come it doesn't hurt like it use to, and she said because she "was good at her job". No it was because she wasn't pulling the hair out at the root! Just breaking it off. Worst waxing job I had ever experience. Here is a pic of a 3 inch section of my right shin to show the lack of quality of the waxing w over 30 hairs exposed. This pic is 12 hours after the waxing. All my legs look and feel stubly! read more

Warm Touch Body Spa - 3 inch picture of my shin showing over 30 hairs not waxed out. All my legs look and feel stubly from top to bottom. - Day Spas Near Me - Marshfield, Wisconsin

I try not to speak poorly of others, but felt it was important to warn others about the experience I had with owner,  Krissy, a few days ago. I booked a hot stone massage and didn't get hot stones. But the massage I received was good. Afterwards, her personality did a 180 and she rudely CONFRONTED me about my weight. I had recently lost 90 pounds from weightloss surgery and she said to me "if you had ACTUALLY done your research, you would know xyz." It was so bizarre! She was so hostile and confrontational for absolutely no reason at all. She actually said the words "if you had ACTUALLY done your research" like I was some kind of moron. I decided to give her the benefit of the doubt, maybe she was coming from a place of concern, but her delivery wasn't as kind as she may have intended. I'm thinking, "Okay just give her her tip and get out of here." Then she tells me my total. I said "Oh, when I booked online, I entered the gift certificate code I'm using." She looked at me with annoyed, raised eyebrows and with a snotty tone said, "I don't know you have a gift certificate unless you TELL ME." She might as well have said "you idiot," the way she was speaking to me. I pulled it out of my purse and she continued to carry on about "people not READING" the fine print on the website. (But seriously, when you book, there's a place to enter a gift certificate code!) I don't know why, but I still gave her a tip, turned around and left as fast as I could. Couldn't get out of there fast enough. I took the afternoon off of work to get a relaxing massage, and ended up not getting the massage I booked, being chastised for my weight, being called stupid (because, according to her, I hadn't "actually done my research") and bullied for not telling her I had a gift certificate, even though I entered it online when I booked. I definitely do not recommend this place and would very much caution anyone considering her services. And looking at her other responses to negative feedback on Google and Yelp, I'm fully expecting more of the same from her in response to my review. I do wish her peace and healing from whatever is going on inside her to treat customers, but more importantly, human beings, this way. read more

My first time with Krissy and she made me feel so relaxed! Very nice little place and she does very well! Will definitely being going back!

I had an appointment scheduled and due to a work emergency was unable to make the appointment time. I called to apologize about missing the appointment. I understood that they had some type of no show policy and that my card would be charged a "no show" fee as the lady put it, but she did not state that this fee would be the charge of all of my services. I understand the importance of making it to your appointments, but sometimes emergencies arise and I do not feel it is fair to charge for all of these services, especially when I did not use any of their "equipment" or services. I am now out $75 for services I did not receive. I could understand a $20 fee, but this is just ridiculous. The lady was also very rude when I called to apologize and did not care one bit about me. Due to this I will never be going back their again. MW read more

Forgot to mention...the therapist left the room to restart the music. She didn't say a word and left me uncovered, even though she opened the door to leave the room. Very unprofessional. read more

Cute, clean little place. The owner was very personable and knowledgeable, I was comfortable there. It's been quite the process to find beauty management establishments here as compared to say Florida and NY. I'd recommend to any newcomer to Marshfield read more

First time getting this particular wax and it went very well. Krissy introduced herself and explained how things would be done. I will be going back. read more

This review is not based on the actual massage service since I never received the service, it is based on the customer service. I won a 50% off certificate for the Warm Touch Body Spa's birthday celebration. When I called and left a voice mail on their answering service to schedule an appointment. I never received a call back. I sent a message through messenger on Facebook saying I had left a message, the owners response was very gruff and told me I never left a message. I was then asked for my address so she could send me a prize, I was thinking she was sending a gift for the miscommunications so I gave her my address, then I asked when I could schedule an appointment to use my 50% off certificate, I was told the gift was instead of the certificate, I explained to her I wanted to redeem the certificate instead, she then told me, "I was not a fit for her business" and could not use my certificate. I then asked if I could give my winning certificate to a friend that goes there but, never received a response and was blocked from her Facebook site. Oh, and I never received the prize. read more

Worst customer service I have had to endure in a long time; do not use this establishment if you are uncomfortable with rude people massaging your near naked body!! read more