I'm a repeat customer of this place. I love the foot massages, but today was a complete disappointment. I asked for a 90 minute sugar scrub massage. The price pamphlet says 30 minutes sugar scrub and 60 minutes body massage. I go into the room and a lady starts the massage. She was obviously strong which can be nice, but when you are digging the point of your elbow into tight muscles over and over and over, after almost jumping off the table, I finally asked her to use less pressure. I had to ask her a few times before she finally got it. Gritting my teeth and bearing it is not my idea of a relaxing time. I kept thinking that the massage has to get better and maybe the scrub part comes at the end? I had flipped to my back after I don't know how long and while I was finally getting a relaxing face massage, another lady comes in, asks me to flip back onto my front for the sugar scrub. I thought this isn't normal to have someone flip multiple times, but as I did, I noticed there were only 11 minutes left on the timer. At this point, I tried to enjoy the 2 ladies scrubbing my back and arms (no legs or front), but it was difficult when I knew I wasn't going to be getting my full scrub time that I had been anticipating. I know I don't speak their language, but it really felt like the second lady that came in to help with the scrub had to teach the first lady how to do it because the first lady started scrubbing hard but after words were exchanged, she changed her technique to a somewhat gentle rub and followed the second ladies technique a little more closely. Then they asked me to get up and shower. I'm fine with that if that's normal but again, don't make me get up and use the oily sheet to wrap myself up with, walk to the shower, and use the oily sheet again to walk back to the massage room to put my clothes back on (a small towel that barely covered my body was the only other option and I was not about to do that when I know men work there too). Where's a robe? Or at least bring me my plastic bin with my clothes in it so I can dress in the shower room. Isn't that what the hot towels are for anyways? To wipe your body off from the excess oil and scrub so you don't have to inconveniently get up to rinse? Also, a heads up about the shower would have been nice. There's a sign that says shower services are available, not you must use the shower after your treatment or walk out of there all oily and gritty in your clothes. When I went to pay, I explained to them (and I was very clear about my thoughts) that I was expecting what they were advertising (and plainly pointed to their price pamphlet) and she said "less time but more hands". I don't care about having 4 hands scrubbing my back, I care about having 30 minutes of a nice relaxing scrub with a nice massage to follow. I'm a mom and I don't get this time that often so this was something I was really looking forward to. She told me to ask for her when I come back and she would give me more scrub time. I shouldn't have to ask for more acrub time when you advertise 30 minutes worth. I went to pay and she asked if I wanted to add a tip. I really didnt want to tip, but said to add $5. She pointed to the 90 minutes and said "but it's a 90 minute massage" and I replied "I didn't receive what I had asked for". She said ok and charged my card. After today's visit, I finally earned a free massage (over the course of a few years), but after leaving with an incredibly sore neck and shoulders and much disappointment, I'm not sure I want to redeem my free massage. I wanted to come home feeling relaxed but now all I want to do is cry because I wasted my time and money and I'm in pain. read more