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    Ware’s Quality Air

    5.0 (1 review)
    Open 4:00 am - 8:00 pm

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    5 years ago

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    Roo's Heating and Air

    Roo's Heating and Air

    4.3
    (96 reviews)

    We started working with Roo's in March. They came out and told us that our AC unit was working and…read morenothing needed to be repaired. This is after we had another company come out and tell us that the evaporator coil was broken. We contacted Roo's because they are a Lennox specialist. Our unit stopped working in July and we contacted them about getting our AC repaired. John N. came off as helpful and responsive to our concerns and said he was going to come out on Monday. Monday comes and we get a phone call saying that he looked over the report from the last time someone came out and that he could tell the evaporator coil was indeed broken. He sent an estimate for what that was going to cost to get fixed. While on the phone with him we told him that we thought the motor on the unit might be broken as well and that we would like him to come out and check on that so we could get everything fixed at once. He stated that it wouldn't be necessary for him to come out and that it could be worked out when he came on Wednesday to repair the unit. Wednesday comes and John N. sends two technicians but doesn't show up himself. They finish the evaporator coil repair and try to turn on the unit. The motor is indeed broken. John N calls and lets me know that we have to wait two more days for the part and that it is going to cost extra money. Mind you all these parts are under warranty. I tell him that I think extra cost should not be put on my family because of mistakes the company has made up to this point. I call the office upset that now I have to wait two more days for the repair and this is after I asked John N to come out and check this specific part that ended up being broken. All of this after I had someone come out in March and told me everything was fine. I ask to talk to the owner and get told he will contact me. I have to call again the next day and still don't get in contact with the owner. I am told that the company wants to make this right for me. Friday comes and a new technician is scheduled to come out, John Y. He is friendly and gets to work. He finishes up and gives me the total bill which includes labor for the motor. I tell him that I don't feel like this is making things right and that someone had told me that I wouldn't be charged for that when I called the day prior. He calls the manager and I finally get to talk to him. I explain everything that has happened and he initially offers me a discount. I tell him that I don't feel like this is fair compensation for all the stress I have been through. I had to find someone where else to stay for 3 extra days because of a lack of communication due to his employees. He tells me that he is going to get to the bottom of the situation and will call me back. He calls back shortly and tells me that he recognizes all my concerns and that he is going to take off the charge for the labor for the motor. I really appreciate that he took the time to listen to my concerns and feel like he did right by my family. I will continue to use this company to do check ups and repairs because I appreciate that while mistakes were made, in the end they did right by their customers and took ownership for it.

    Ruben and the rest of his team were great! My a/c was not blowing cold and they fixed that right…read moreaway. Replaced my original 30 year old furnace and duct work in one day. Knowledgeable and super easy to work with.

    Monterey Bay Heating Cooling & Electrical

    Monterey Bay Heating Cooling & Electrical

    5.0
    (10 reviews)

    They just completed a replacement of my propane furnace with a new Bryant HVAC System. The owner,…read moreIsaiah and his crew were polite, professional and addressed any concerns I had. From the estimate to the project completion, I was pleased with the entire process. They also took care of the permits, system testing and filing for the local rebates, which totaled $4,000 making the HVAC replacement much more affordable. I still will receive the $2,000 Federal Rebate. I would highly recommend them for any HVAC work you need. I am a very happy customer and with a Ten year parts and labor warranty, I will be happy for years.

    I have recently reached out to 4 HVAC contractors for quotes to install a heat pump in my house in…read moreHollister. I can't say enough positive feed back about Monterey Bay Heating and Cooling with Isaiah and his team from start to finish. Starting with his visit to provide pricing, Isaiah was very thorough with his assessment of what was required. Of course there are always challenges/surprises that Isaiah and his crew handled very professionally with out any additional cost. These guys are so polite and courteous through the entire installation process. This was a fantastic experience from start to finish. There work is perfect. I highly recommend Monterey Bay Heating and Cooling. I guarantee you will be impressed as I am with every aspect of your experience with Isaiah and his team!!!

    Ware’s Quality Air - hvac - Updated July 2026

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