They are very helpful and also courteous. Rileys auto parts anywhere in the country is my place to…read moreshop. They are the only parts company that I use.

Great service. The guy was professional and courteous. He…read morewas able to help me with exactly what I needed.

Well, strike 2 on the parts department. Changing oil on the fleet this weekend, checked on line for…read moreparts prices as would prefer OEM over after market. Looked online for part numbers and prices. WOW filter for the truck is less than 5 bucks. I can get both the Toyota and Lexus filter here, as well as the oil priced fair. Didn't complete online purchase as I will just stop by and get them while I am on that side of town, no need for delivery. Dude behind the counter let me know that price is online only, OK so, I will just complete online purchase and be done. No not possible, on Saturday online purchase won't be completed in the system, gotta wait until Monday. Really? What kind of bullshit is this? I gotta wait 2 days for the online price discount to save a whopping 2.05? No problem, I will just go get a filter somewhere, anywhere else. FYI I spent 15 bucks at auto parts store. This online price point to drive business to the door just blew up in their face, as you can tell I will spend 3 times the money to do business elsewhere. I suppose customer service has left the building COMPLETELY. I would hate to think I lost a customer over 2 bucks because I am sure they spend more than that on advertising to get a shot at selling a truck, but what do I know? I would have given the damn filter to a customer to "earn" the opportunity to sell a vehicle, but I am in sales and make my living in commission and I didn't mention my upcoming purchase potential because that's not how I do things. I am not trying to get anything for free, just the advertised price every Toyota dealer in the state post. I am certain these clowns will see me as the problem since I keep trying to do business with them and they just don't want my money. Ya'll do realize that I buy cars for these parts right? The truck has 98k on the clock and will get traded before it rolls 100 'cause that's where I take the next depreciation hit. Oh so that's why I wanted a OEM filter, looks better to trade with that in place I expect. Side note, my dealer I purchased this from has changed hands and my contact there is now gone, so I am seeking a new dealership to call home for Toyota purposes. Guess who it won't be? Oh well I will give Palmer's a shot next weekend to trade me into a new truck.

I purchased a new lifetime battery 3 months ago and had to have my car jump started afterwards. I…read moremade an appointment to have the battery checked. Sat there for my usual 2 hours only for them to tell me the battery was good. He recommended that I returned to have my alternator checked. I'm past pissed off because that could've been done during those two hours!! All of my service has been done with Toyota!!!!! Everything including tires and oil changes. Only after I popped the hood did they really clean the battery which had corrosion to it. The service has gone to pure trash. Makes me Never want another Toyota

By far one of the WORST experiences with a MB Dealership. There's a reason MB Roadside Assistance…read morePOINT BLANK TELLS YOU the dealership in PENSACOLA FL is their preferred between the two. Don't bother calling and leaving a message for the sales to call you back either, because I have called and called an he has not returned a call yet. Avoid this dealership at all costs. It's worth driving elsewhere for ANYTHING.

I had a wonderful and easy experience with Von and I absolutely love my new car. Everyone was very…read morekind and helpful with my toddler who was run around the whole time lol

Went here yesterday (Sunday) to get a tire replaced. Mine popped and completely shredded. I have no…read moreidea about cars except I had looked at a few other places to compare pricing and here was the best. They checked my other tires to make sure they were ok, and explained everything to me. Start to finish, I waited about 40 min. Everyone was very helpful and I got great service. Plus their Sunday hours are great!

I found a used condom, a tee shirt and foot print on my backseat after they had my car for a few…read moredays.

Oreilly at the loop is a great parts store. the stand is very helpful and they know what they are…read moredoing. Keep up the good work

I recently purchased an alternator from your store, I was told that I was paying a core charge…read moreupfront and that when I brought my old alternator back to them, I would receive the core charge back. I paid $190.00 dollars cash and put the remaining balance of $44.00 on my credit card. The employee just neglected to tell me some very important things that would be required for getting my "upfront" core money back. First it's required that I bought MY old alternator back in the box of MY NEW alternator that I bought, to receive the change money back, and that I would NOT actually get my cash back, it would be reflected on my credit card 2 days later. I think this should have been absolutely explained at the time of my purchase. I wouldn't have gotten anything back if I had thrown my box away. I now see why AutoZones parking lot was full, and theirs was not! Guess I will choose to stand in line for a few minutes, and get the service that I pay for! Lesson learned!!

He helped me out when I needed him the most I was broke down late for work and he came and helped…read moreme out last minute

I called Jim's towing service and he tried to work me in quickly which was appreciated…read more Unfortunately it didn't work out but he told me to call Pitts & Sons they would be able to help sooner. An honest answer and good recommendation are always appreciated.

Great service on our 2007 Honda Accord. Extremely…read moreinformative and knowledgeable. Will definitely come back if they will have us. Exclusive mechanic shop for certain.

I went to the VW dealership, and the service was horrible, so I didn't give them my business. After…read morereading the reviews of all VW dealers from Pensacola, Ft. Walton Beach, Mobile, Foley, and Biloxi; all their service departments had one thing in common... they are all awful. I had to find a decent business who would do the work on my VW turbo diesel. I found these people and they do excellent work in a timely manner. They have changed my timing belt, water pump, battery (requires resetting computer and registering the battery with the computer), oil, and fuel filter in short order. They had the vehicle in the morning and both times I went, they had it back to me same the same day. They work off appointment, and won't string you along, like the dealerships in 100-mile radius will. They work on older and more difficult cars like my VW Diesel. They are extremely knowledgeable and take pride in what they do. They won't just throw garbage parts in your car, they go beyond to make sure the job is done right the first time with the correct products rated for the vehicle. Glad I can count on them for most of my vehicle needs.

The parts were price great. Money while spent. I call and you onli e for the alternator. It was…read more$350. I call councilman auto parts it was $50. I got a battery for $50 too. Others had them for $129

Every time you call, they put you on hold right away. Even if no one is busy. Also, they hang up…read morewithout saying goodbye. A little rude over the phone which is why I didn't give 5 stars but that's just my opinion. I think customer service is a big deal. But they're nice and professional in person. They should hire a woman or two. There's only guys standing around but I guess it's to be expected at an automotive junk yard. They seem to have a good computer system of looking up the parts you need and providing a price. I heard from my mechanic friend that this is one the largest automotive junk yards in Mobile with a wider selection of newer car parts but that means they might be a little pricier than competitors. I was looking for something for my 2004 RX 330 Lexus but they didn't have any parts to my car in stock so that was a fail. But the place is clean and easy to find. I returned to pick up something for my brother's Honda Accord. They have a return policy of one week with receipt and a 20% restocking fee if it's returned after a week. I called ahead to request it and they gave me the price plus tax. When I got here. It only took them less than 5 minutes to get the part and complete the transaction.