We had our basketball team from KY in Orlando for a tournament this past week and weekend and one…read moreof our players received a significant eye injury during a game. We took him to Southwest Orlando Eye Care and Dr. Marx and Dr. Nevada, along with their team, were awesome. They prescribed several eye drops, eye shield, and suggested some preventative care. We had to make 4 different visits (all worth the trips) while in Orlando so they could monitor the eye and ensure it did not get worse and was healing properly. They were very thorough and communicated with our player's eye doctor back in KY. If you you are in Orlando, and have an eye issue (which I hope you don't), I would highly recommend Dr. Marx and Dr. Nevada and their team at Southwest Orlando Eye Care! 5 !

I had an extremely frustrating and disappointing experience at Southwest Orlando Eye Care…read more Before my appointment, I completed all required paperwork and provided my insurance information in advance. Yet when I arrived, they couldn't find my insurance in their system. After unnecessary back-and-forth, they eventually located it -- something that should have been handled before I walked in the door. It only got worse from there. Once they realized I needed a full eye evaluation and assessment of my scleral lenses, they informed me I had been scheduled with the wrong doctor. My options were to either wait another hour or reschedule entirely. Since I had already driven an hour each way, I agreed to wait. Then I was told the doctor only spends 20 minutes per patient -- and that if I actually needed scleral lens fitting or proper evaluation, I would have to come back on another day. At that point it became very clear: their priority was protecting the doctor's schedule, not providing patient-centered care. There was zero ownership of the scheduling mistake, zero attempt to accommodate the situation meaningfully, and no concern for the fact that I had invested two hours of driving time. Healthcare is supposed to be about patients. Instead, I felt like an inconvenience to their calendar. This was a complete waste of my time. If you value efficiency, professionalism, and being treated like a patient rather than a scheduling problem, I would strongly suggest looking elsewhere.

Great service. High end products.., I am a return customer…read moreand so far am happy with the two glasses I ordered. I had trouble understanding the billing and insurance coverage part of the purchase. You may want to get that locked down better than I did... lol Everyone is friendly and professional here....

Great help and thorough explanations. Everyone was kind and helpful. I had an annual exam, new…read moreglasses and contacts. They even texted me updates on the status of my orders.

I have been a patient at Orlando Eye Associates since 2010, and after all these years, I can…read moregenuinely say that the level of care, compassion, and professionalism I receive here continues to be exceptional. The entire staff consistently goes above and beyond to make me feel welcomed, comfortable, respected, and cared for. Shelby, the manager, is truly the definition of compassion and empathy. The kindness she shows patients is something you simply cannot teach--it comes from the heart. And what can I say about Dr. Guzak? He is truly one of one. He is the epitome of kindness, generosity, professionalism, and genuine compassion. He is incredibly approachable, takes the time to listen, and makes you feel like you are more than just another patient on the schedule. As someone living with a disability and using a wheelchair, finding medical professionals and offices where you truly feel safe, understood, respected, and accommodated can sometimes be difficult. Orlando Eye Associates has always been that place for me. Every time I come for an appointment, I roll through the front door in my wheelchair, but by the end of my appointment, they make me feel like I could run out the front door. That is the kind of positive impact this team has on me. I actually look forward to my appointments because I know I am walking--or in my case, rolling--into a place where people genuinely care about me. Thank you, Dr. Guzak, Shelby, and the entire Orlando Eye Associates team for more than 15 years of outstanding care. You have created something very special here, and I am incredibly grateful to be one of your patients. Five stars simply aren't enough.

Dr. Guzak and his staff were absolutely amazing. Very helpful and friendly. They have a great…read moreselection of eye wear and lenses. I asked about contacts, left with some the same day to try out. Hands down the best experience I've had from start to finish. Thank you Dr. Guzak and Staff!!

Recently moved to the area around the same time my contact lenses were about out. Was able to make…read morean appointment for the next week. The office was large and clean. Dr. coughlin was very friendly and personable. I was coming in during my son's naptime so really was needing to be in and out quickly which the office was able to get me on my way in about an hour for intake, exams, and purchasing lenses.

I've been a patient of Bay Hill Eye Care for about 25 years. My eye exams are always efficient,…read morethorough and frustration-free. The staff is friendly and well trained. Dr. Coughlin is personable and pragmatic. Bay Hill offers a wide selection of eyeglasses and I have never had any difficulty finding a pair I like. The opticians are quite helpful! All in all, I could not ask for more when looking for one stop shopping for eye care.

Standing here now to pick up order and 'closed for lunch" with no real indication when they will be…read moreback. None of the walmart employees have a clue either.

Poor customer service has nothing to do with Covid. I have…read morebeen in customer service for 30 years. The women that work here put themselves in position of terrific power and aggressive and negative ego that they all seem to share. I found nothing helpful or service oriented about their actions or behavior. I walked away with glasses that I know need adjusting just to get away from them. I will be returning for a full refund and starting again somewhere more professional. However, They do have a great selection of frames at a great price. I certainly would not give them the business again despite the cost savings. I will try Target instead. Upper management should really examine how these girls manage customers. It was pretty appalling. If I was upper management I would clean house quickly.

Truly Eye Care delivered an excellent experience from start to finish. The team was welcoming,…read moreorganized, and made the entire visit feel smooth and stress free. The doctor was thorough, explained everything clearly, and took the time to answer questions without making me feel rushed. The office is clean, modern, and equipped with impressive technology, which made the exam feel very comprehensive. If you are looking for a place that combines professionalism with genuine care, this practice is a fantastic choice. Highly recommend!

i've literally never dealt with such negligence i called two pickup my glasses after being away for…read morea few months and they said my glasses have already been dispensed to someone but the don't have ANY information on who they dispensed it to and then immediately after asked me to get me to buy another pair of glasses lmfao

The Florida Eye Clinic is a highly professional & proficient clinic…read more Dr. Marcy & her team took excellent care of my medical & optical needs. I rec'vd a thorough exam. The atmosphere is warm & friendly. The location is centrally located & parking was abundant. Making an appt was just too easy. I actually walked in to mk an appt & rec'vd same day service. They didn't have the frames I wanted so they offered to fill my prescriptions w/my fav frames....super awesome. FYI...Remember this is a medical office so closed on weekends. Like most med facilities, they're closed for lunch fm 1pm-2pm. Highly recommend!

I have been a client of Florida Eye Clinic for at least ten years. The staff is always courteous…read moreand appointments usually run on time. Florida Eye Clinic Dr Marcy is always very thorough in doing exams and provides me with what I need to have optimal vision. The Clinic has about a two-week turn time to receive contact lenses, which are available for pick up in the office, or for an additional fee, lenses can be shipped directly to home or business. Once or twice I did have to come in on an emergency when my Dailies clear contact lenses ripped apart and I needed to have the piece removed. [Obviously, I can't see to remove it myself]. Those procedures cost me about $100 each occasion, but worth it. I look forward to my next appointment because I know I am in good hands for my vision.

The quality of care, the kindness of the entire staff, the expertise and explanation of diagnosis…read moreare exceptional. If DeForrest Eye Institute is not just down the street from you, make the drive. You will never regret it. Lindy Hasson

Excellent eye care in every regard. Expect to pay double what you would pay elsewhere. I was…read morecharged $800 in advance for two follow-up appointments after cataract surgery. The first appointment was essentially a repeat of the post-op exam at cataract surgeon Magruder's except that Dr. Deforrest did not check my near vision. The 2nd appointment in a month may be more extensive. ChatGPT says to expect 3 post-op appointments and pay $500.

First time at the eye place. My mother goes here for her eye doctor so I decided to see the same…read moreeye doctor she is seeing. The lady was so nice, her name is Miss Cohen she is one of the optometrist here at the eye place. I had my eyes checked and my eyes actually went from an eight to a six; which I guess is an improvement from my current standards. I picked out three pairs of glasses. One for work, one for play, and a new pair of sunglasses. I've never heard of the Costa brand of sunglasses - what I really liked is one of the male eye employees told me that the nose pads get sticky when you sweat so they don't slip off your face which I loved because I work outside currently. I honestly can't wait till I have my next eye exam in a year everyone was so nice and if you're around the area or you live in the area and you're looking for a new optometrist I definitely recommend the eye place! 10/10

The doctor is pretty chill and she was quick and did professional. Though the receptionist & show…read moreroom workers have been unprofessional a few times . Had to speak to the office manager , which one shouldn't have to do. More then once