Moving is no fun. There are lots of details. One of them is making sure your insurance is up to…read moredate. I was reminded of why Flaherty Insurance is so great. We moved (and a complicated move at that, with buying and selling at different time), and working with Michelle at Flaherty Insurance was just plain easy to do. Friendly, personal, good and trustworthy. So, if you need a good insurance agent, these folks are great. My only regret is that I live nowhere near Hanover and have never actually had a chance to meet the folks there in person.

I have been doing business with Dan for 10 years and have found him to be professional and…read morecourteous. He and his staff take good care of my business. Dan provides a lot of time and effort in helping the town of Hanover as well. He and his staff are excellent.

Great Company and AMAZING people! Jeannie Durkee is not only extremely responsive but she also was…read moreable to get me a great yearly rate. Being bombarded with insurance commercials on a daily basis through tv, radio and internet choosing an insurance company may seem a little daunting. I can tell you from first hand experience that Amica's "customer care" Geico's "low rate" and Nationwide's "on your side" policy has nothing on O'Donoghue Insurance. Jeannie took the time to get to know me as a person so when I do have to call her about a question or for a more serious matter I feel as though I am calling a trusted friend or family member. She is wealth of knowledge and I wouldn't insure my car/home anywhere else!

We've moved several times over the last 20 years, so have been with a lot of different agents…read more Richardson is, by far, the most knowledgeable, friendly, helpful, and accommodating agent we have ever worked with. Very quick to answer any questions we have - via email or even text! Only wish is that we had found them years ago. Highly recommend!

During the pandemic the lease on my vehicle was ending and I had to coordinate the pieces of the…read morebuyout including plate return, new plates, new title, and new registration. Mike Richardson was able to answer all of my questions and made the process seamless. I didn't need to make an appointment to go to the registry because Richardson Insurance was able to take care of it all from their office. Mike was even nice enough to take off my old plates and put the new ones back on. Great customer service, extremely responsive, and well-versed in customer's insurance needs. I would absolutely recommend Richardson Insurance.

I had an issue purchasing a new house with our current insurance company and they couldn't get me…read morethe needed insurance. I found Gordon Atlantic from speaking with a few friends and I'm blown away by there service. They actually took the time to listen to me and found the best solution to fit my needs. Oh and I have better coverage for less money than my previous insurance company so win win!!! Unfortunately I needed to use my insurance shortly after switching to them and the service I received was by far the best I've ever had dealing with an insurance company

I swapped my business auto policy, home owner's, and a personal vehicle policy to Geoff @ Gordon…read more We saved $1800 a year, thats good but his dedicated service is why Gordon will get the remainder of our policy's when they expire. Very pleased.

We love this insurance company. Our agent, Tom, has always given us great advice, especially when…read moreour son became a driver. They are always very helpful. I love their location, right across from Shaws!

We've been doing business with Don Ford since 1994 as he helped find our house in Hanson as he had…read morea working relationship with the builder and we were able to find an affordable new home in a nice part of Hanson. Also, we've used Don for home and car insurance and his service is top notch. You can drop by his office across from Shaws Plaza in Hanson or call the office and get excellent client service from Don and his staff. If you need to review your coverage, Don is so knowledgeable and will customize your insurance needs. Highly recommend to anyone on the South Shore.

I am extremely disappointed with my experience with this warranty company. I attempted to dispute…read morethe actual cash value (ACV) they assigned to my vehicle, which they stated was $4,275. However, based on recent comparable sales--including vehicles sold within the past week at auctions in this region--the value is closer to $5,400. I have been in the used car business for over 15 years and have worked with the same highly reputable dealership for the past eight years. Based on my professional experience and numbers in our region, there is no realistic scenario in which my vehicle could be replaced for $4,200-$4,275 in the current market. When I tried to address this discrepancy, I encountered significant issues with communication and customer service. My handling adjuster states they have emailed a supervisor twice without receiving any response, and my request for a phone call has not been acknowledged. On one occasion, I was refused access to my assigned adjuster and was told I could not dispute the ACV because their valuation comes from a "reputable source." This response was both dismissive and concerning. This situation has now left me without a vehicle for two weeks, and it will be several more days before anything progresses due to the Easter holiday and the lack of response, which has stalled any movement on my claim. I am not asking for anything unreasonable, only a fair conversation and a willingness to review comparable data to reach a reasonable compromise. Instead, I have been met with a lack of responsiveness and an unwillingness to engage. As a customer, I expect transparency, the ability to ask questions, and a fair opportunity to provide supporting documentation when disputing a valuation. The lack of communication and professionalism throughout this process has been extremely frustrating. I would strongly encourage this company to improve their communication practices and ensure customers are treated with fairness and respect throughout the claims process.

Rude customer service, additionally tried to hide it was an extra charge and not the standard…read morefactory warranty on the vehicle. Tried to imply that I had not done the research on the vehicle, additionally mentioning that electrical problems (which the vehicle is not prone to and has had no issues in earlier model years) would cost me 7200 prior to hanging up. Stay far away from the company and its representatives.

My mom had a car accident and when I called they were slow to provide information and told me to…read morecall the insurance company myself, She scolded me several times, saying "Listen!" that's no way to handle a call to a long time customer!

I have had my insurance with NBA for years now, they are the best! Todd the owner is always super…read morehelpful and makes sure we are getting the best rate out there. Thank you Todd and NBA team!!

Todd is the best. He is so easy to work with and very responsive. Todd helped save me a bunch of…read moremoney on my policies. Highly recommend NBA.

Kerry at AAA was absolutely amazing. I came in feeling pretty stressed and overwhelmed about…read moreneeding to update my Real ID and figuring out all the requirements. From the moment she helped me, she was incredibly kind, patient, and knowledgeable. She walked me through everything step by step and made the whole process feel easy and manageable. What really stood out was how much she genuinely cared about helping. She took the time to answer all my questions and eased my nerves completely. Customer service like that is rare these days, and Kerry truly went above and beyond. If you have the chance to work with Kerry at AAA, you're in great hands. Thank you again for making a stressful situation so much easier!

I showed up yesterday (Friday) at 2:30pm for a 2:40pm appointment for TSA PreCheck enrollment. The…read morecheck-in line was around 8 or 9 people deep. I finally made it to the front to check in at 2:54pm and was handed a little card with the time handwritten on it. I was told to go sit and wait and that the TSA person would come out looking at people's "time" cards to see who was next. There was a couple already waiting when I sat down, and they ended up leaving because they couldn't wait any longer. I was finally seen by the TSA woman at 3:32. It seems like having an appointment means nothing. Very frustrating.