I'll start my review by saying, Wow! Well run business! I had over 10 very large trees with a few rotted and VERY close to my house. I called and made an appointment for an estimate. The owner Michael was prompt respectful, friendly, and knowledgeable. I expressed my concern about the neighbors houses and the safety of his employees, equipment and possible accidents and/or mishaps that could occur during the process. Michael is equally concerned about safety and provided me the insurance and equipment maintenance documentation and safety protocols he uses throughout the job. Admittedly I did quite often check to make sure the crew were wearing protective gear. I saw them all wearing protective eye, ear, head, hand, foot, harnesses and body gear. He listened to what I wanted and gave some great feedback and ideas about how and what to do with the trees. He explained how the process would be done and possible obstacles (large wooden fence, decorative tree, stone wall, neighboring houses, etc.) He knew exactly how to work within the space provided. He was open to negotiation on price and payment plan. He gave me a written contract and was willing to make some changes and clarified some questions I had. His office staff, Kate and Thalita, are very responsive to emails and phone calls and are easy to work with. Their demeanor is always polite and will quickly get answers to your questions which makes me think Michael and his office staff have a well run communication system though out the day. Day one of "operation tree elimination" The crew arrived promptly at 7:00 am and worked the entire day until 5:30 pm. The majority of the tree work was done by the end of day one but being there were so many trees; it required 2 days of work which was mentioned in the contract. Day two again the crew arrived promptly 7:00 am. They worked diligently, cooperatively, and respectfully among each other. I did not hear any swearing, trash talking, or inappropriate joking. This crew worked very professionally. The owner Michael and the foreman on duty checked in with me often to make sure I was satisfied with the process. Things that surprised me: 1. The noise! I had no idea how loud the equipment was. It never occurred to me grinding tree branches and multiple chainsaws would be way beyond 180 decibels. Thankfully, I had notified my neighbors of the intended work and had no complaints. The work was always done by dinner time; thus not inconveniencing the neighbors family time. I may even send thank you notes and cupcakes to my neighbors for their patience during the 2 day event. 2. Tree stumps. I had no idea trees could be cut so closely to the ground. 3. Clean up. The crew raked, picked up and removed every single stick, branch and leave left over from the tree removal. I know I'm forgetting to mention some things here. The experience was exciting, informative, and fascinating. I will definitely use Walnut Tree Service again. I plan to have the stumps ground down next summer, and some pruning done on a very nice tree in another area of the yard. I would highly recommend using Walnut Tree Service. read more

It was a Saturday evening and we had a problem. Our cat had been missing for 13 days. In the night we heard a faint meow and cry from the distance. We went out with our flashlights and located our much loved cat at the very top of what seemed the tallest pine tree in town -- quite possibly 7 - 8 stories tall. We tried everything we could think of to get him to come down but he was frightened and stuck. Sadly we retired for the night, hearing our cat cry all night long. In the morning we tried again to no avail. Between Saturday night and Sunday we called every service we could think of, but no one would help. On our way to my daughters graduation my neighbor recommended Walnut Tree Service, she had heard the owner was really nice. I called and he immediately called me back. Within an hour he was at the tree coordinating with the owner of the house to have a look at the tree. I was at my daughters graduation; the owner of Walnut Tree service called to let me know that he was sending someone to get our cat down. I almost couldn't believe it. Who were these kind, understanding people?! I was overcome with emotion and so happy knowing that I would be able to reunite my daughter and her cat at the end of graduation. I started getting texts and photos from neighbors to let me know the rescue was underway and raving about how wonderful Walnut Tree Service was. Shortly thereafter, I received another call from the team member who was about to CLIMB THE TREE to rescue our cat. And then another call to say the rescue was complete and the cat was home. My daughter was overjoyed to find her cat safely at home, and then I received another call from Walnut Tree Service to ensure everything was okay. Words are not enough to thank the Owner and his team at Walnut Tree Service. They have earned my tree service business and I will forever be a loyal customer to them. Not only was I overwhelmed by their kindness, but I also found a team of people who are reliable, stand by their word, professional, highly skilled, polite, understanding and responsive. I strongly encourage anyone in need of tree services to contact them. You will be happy you did! Thank you to everyone at Walnut Tree Service!! - Sherry read more

We have had negative experiences with two previous tree service companies; failing to complete tree work as agreed to, substantial damage to grounds ignored and landscape littered with tree debris, soda cans and trash. It was a fortunate day when I phoned Walnut Tree Service for on on-site consultation and assessment. Representative, Paul, was pleasant, punctual, knowledgeable, and he addressed all our concerns. We signed the contract hoping that the third time would be the charm, and it was! Professionalism, efficiency, and courtesy begins with the consultation and extends through communication, scheduling, and confirmation with the pleasant office staff, and, importantly, to an outstanding, highly skilled crew headed by on-site manager Mark. Our property is hundreds of years old, and it is believed that the largest tree to be removed was also. Its' trunk was dual, it was adjacent to our stone lined well (primary water source), twelve feet from our home and its' diameter measured six feet. Crew and equipment arrived, and the work began with a walk-around to assess the job and locate crew members and equipment for safety and efficiency. Extraordinary care was taken, preemptively, to protect our property from damage, as they layered sheet after sheet of plywood to protect our driveway and lawn from heavy equipment. The skill, communication and team work ethic demonstrated by this crew was amazing. This was a difficult job, in a difficult location. We had a total of four trees removed and there was not a twig left on our lawn. And, any recessed lawn area from the heavy equipment were individually lifted with pitchforks by crew members! Lastly, the stump grinding began early the next morning. Once again, punctual, skilled, and efficient. Truthfully speaking, stump grinding does make a bit of a mess. We were both surprised and thankful to find he had taken time to rake the area, confining the debris in individual piles, making removal easy. You would not know we had this work done if it were not for the Walnut Tree Service sign, we gratefully display on our lawn. Thank you, Mark, and crew! "Third time WAS the charm!" read more

Great service! I wanted to remove two large half-dead trees in my backyard and a couple small trees behind my garage. They responded promptly to my initial contact and Michael came out and gave me a very reasonable estimate, even offering suggestions to trim a couple other trees around the house and adding them on to the estimate for almost nothing. Throughout scheduling, Thalita was a pleasure to deal with. On the scheduled day, they showed up early and got straight to work. One of the trees hung way over a neighbor's yard, and they managed to cut all the branches and pull them into my yard, so as not to drop debris on the neighbor's yard. They worked quickly, were super courteous, and cleaned up thoroughly. When I asked, they sectioned up some trunk wood for me to split into firewood. The rest, they chipped and hauled away. I needed a large existing stump removed. It was stuck in the middle of my chainlink fence that I'm getting replaced, so the stump needed to be out. I also wanted the stumps of the two large trees that he was removing to be ground out. Both were butted up right next to the same fence. The stump removal guy, Paul, needed the chainlink fence removed from anywhere near the stumps before he'd start work (if the grinding wheel hit the fence, it would wrap up around it and bind the machine). I figured that this was beyond the responsibility of Michael and his crew, so I brought out my reciprocating saw, prepared to go to work, but he and his crew just pulled out some bolt-cutters and within a few minutes had cleared away as much fence as Paul needed. Half an hour later, the stumps were gone and Michael and his guys cleaned everything up and left. I had a great experience with these guys and would use them again. I highly recommend calling them if you need tree work done. read more

We had a couple of very large leaning trees that presented two complicated problems. One tree was over 120' away and the other was a cluster of 3-4 trees that had dominoed into each other. We spoke with several different tree companies about the project and got a wide range of pricing. Though they weren't the lowest price we had received, we chose Walnut based on the professionalism Viktor and Isis showed to us in their initial visits. The morning the work was scheduled for, Isis and crew arrived on-time with their impressive FLEET of new and matching vehicles and proceeded to inform me of his plan to complete the work and I understood exactly why the police detail was needed. His creative approach to the challenging logistics of the project would require our street to be utilized all day. They were contracted to remove 5 trees and he asked if he could pull any others that were in the way and we agreed. He chose a location to set the crane so he wasn't operating blind and could see the team the entire time. Watching them work was absolutely amazing. He laid down a 100' tall oak tree thru a 4' gate! And, at no point in the 5 hours did anyone stop moving. Rather than stand around, they blew all of the leaves, picked up debris. Once everything was finished, they left our property safer and cleaner than when they arrived. Truly phenomenal work. Since then, I have recommended them to everyone I talk to that mentions they need tree work done and I can't recommend them enough." Thank you, read more

Thank You for an Outstanding Job We want to extend our heartfelt thanks to the entire team at Walnut Tree Services for the outstanding work you did at our property. I've spent decades teaching leadership and teamwork in the corporate world--and what I witnessed from your crew was truly exceptional and inspiring. We were especially impressed by the team's work ethic. No one walked from one place to another--if something needed to be done across the yard, they ran. There was no downtime; when someone finished their task, they immediately jumped in to help someone else. That kind of initiative and collaboration speaks volumes. We also deeply appreciated the respect and care your team showed for our property. The yard looks fantastic, and the entire space feels like a fresh canvas. Now that we're retired, we have such a clear vision for what's next. From the initial sales conversation, to office conversations, to the final cleanup, our entire experience with Walnut Tree Service has been nothing short of excellent. The value we received for the work accomplished was outstanding. One final thought: We did end up saving two baby squirrels during this project, probably about four weeks old. We gave the mother a chance to retrieve them, but unfortunately that didn't happen so we made arrangements with a wildlife rehabber to take them in. We'll have the opportunity to release them here when the time is right. Thanks for the providing care in this matter that was meaningful to us. read more

I am impressed by the professional and quality work done by Walnut Tree Service. When Vitor came by to give me an estimate, he arrived on time and provided the total cost for the job and an estimated date for the work to be done before he left - no waiting. The plan was to prune two large oak trees but after a storm, we decided to take one of the trees down. I called Kelly in the office about switching from pruning to removal. She was friendly and helpful, calmly discussing this change and answering all my questions. She let me know that the crew leader, Robson, would be able to provide an estimate and take it down all on the same day. Five minutes after the crew arrived, Robson gave me the new cost for taking down the tree and grinding the stump. The cost was reasonable and fair. I did not need to change or reschedule anything, they were able to be flexible and make this happen on the day of service. The work was done quickly and with great care. Robson and his bucket crew worked amazing well together, did a fantastic job, and completed all of this in less than two hours. It was a pleasure to watch the cooperative way in which the crew worked together. I felt completely confident in their work and appreciate the dedication they have to doing a quality job. This is the best experience I have ever had with hiring contractors. I highly recommend Walnut Tree Service, the experience was truly exceptional. Thank you. read more

EXCELLENT tree service with professional and extremely skilled team! The demand for tree service was at one of the busiest times since the storms in late October, but we were able to get an appointment for an estimate in November. Customer service was great and our phone calls were always answered by someone in the office. Friendly and polite describes the tree estimator who was direct and honest with his quote. On January 30th, the removal of 7 large oak trees behind our home was done with precision and speed. It was so exciting to see all the equipment and trucks arrive! They were on time and worked in temperatures that were in the teens with wind chills making it unbearable for us to stay outside to watch for more than 5 minutes. We watched from inside running from window to window in amazement of the big crane taking tree after tree over our house (and the tree technician flying overhead on the ball & cable) to the equipment waiting in front of our driveway to grind them up! Each team member had an unbelievable responsibility to make the job go smoothly and safely... we were so impressed with them from start to finish! We received 7 quotes from various tree companies that went as high as $10,000 to do this huge job, and Walnut Tree was the most reasonable and worth the wait. We highly recommend Walnut Tree! The experience will be stress-free. read more

I can't say enough positive things about our experience with Walnut Tree Services. From their initial visit to give us a quote for the removal of 2 large trees and one small one, to the completion of the work, they impressed us with their knowledge, price, and execution of the job. Mike guaranteed he would not have to put a truck on our lawn to do the job, and he delivered on that promise. The office staff was courteous and responsive to any questions we had. They scheduled the job for a 3 pm start, but came 2 hours early, with a crew of about 8 people. They set up a large crane in our driveway, and were able to cut the trees at the base, then lift them with the crane onto the driveway. Once on the driveway, the crew cut them up and fed all the small stuff into a chipper, leaving the large logs to be removed with a different truck. They cleaned the yard and driveway, leaving them as if there had not been any activity there at all. The remaining stumps were cut extremely low to the ground, and all the saw dust was cleared. Every member of the crew was outfitted in proper safety gear, and worked amazingly well together. So much so, that they completed our job before they were actually scheduled to start it. We would definitely recommend them highly. read more

I would heartily recommend Walnut Tree Service. They are well equipped operation and they did a great job removing four 60+ foot tall White pines and a large maple limb (more than 18 inches in diameter from a tree in my neighbors yard that was hanging over my property. They also topped off a clump of three white birch trees that needed to be brought back under control. They ground the stumps and cleaned up after they were done. The clean-up was well done. My yard was in better shape after they left than before they got there. Will and his crew are extremely skillful in their work with the crane and the removal of the trees. Watching the climber navigate the trees from a rope hanging from the Crane was like watching a skilled ballet dancer. The Crane operation was flawless as the lifted the trees over the house and the power lines to the grinding operation. I believe I got a great price (I had 3 quotes that were higher) and am more than satisfied with the job that they did. When Eversource came out to put insulators on the power lines, they asked who was doing the work. I told them and they said it as a "First Class Operation". I would strongly recommend that if you have to have trees removed to give them a call. read more

Fantastic customer service experience - I had a tree fall on my house this past winter from one of the Noreasters. I stumbled upon Walnut Tree Services online and they scheduled a visit with me. Michael from Walnut came by, with a very friendly attitude, he gave me a very competitive price on the tree removal and equally improtabtly he identified other suspect trees which I was considering removing anyway. Prices again we're very reasonable. Apart from prices, I wanted the suspect trees removed ASAP before the next Noreaster arrived (which was scheduled in a couple of days). He understood my concerns and scheduled me immediately for the next day. Even more impressive was his 8:30PM visit when I was concerned about the previously fallen tree to do more damage to my house. He came with reassurances and guidelines to mitigate risk before the tree was going to be removed (I had to wait for the insurance process before I could get the tree removed). I strongly recommend using Walnut Tree Service to anyway in MA who need pruning, tree removal or general advice on this subject. I would hire them again, hopefully only proactively. read more