Simply awful service! This U-haul Facility is astoundingly terrible. The customer service is…read moreawful. There was a female attendant there today who refused to help my husband and myself and she was very nasty in her expressions and words. She initially told my husband that she was not on th clock when he asked her a simple question. He tried to follow up to apologize for disturbing her and she turned her back to him and said that she was talking to someone else. When I went to her to ask about the elevator, she refused to answer and instructed me to ask inside because she was not going to tell me where the elevator was. When I asked what her problem was and did she have this nasty attitude due to my race. She said that she does not deal with rude people. As I was being polite to her all along, I replied than she must have a hard time dealing with herself. I have never in my entire life encountered anyone as rude as she was! I will never return to this location and would not recommend it to anyone. Simply awful!

Told me when I showed up early for my hitch install "Online reservations don't mean anything" and…read moresaid the guy had gone home. Told me to come back at 7am and they could install. 15 miles drive each way. 7 am- "I don't have the parts, 2 or 3 weeks out booking". Call Uhaul, and the best they can do is I go to the place (15 miles away) they claim they don't have the parts, and pick up parts and bring them to the LARGE Uhaul place 1 mile away from my house within 1.5 hours and they'll install. I call bullshit. They told me 2X "Online reservations don't mean anything". I paid for a service online. I got a confirmation, online. Your phone line says "go online". Several workers tried to be helpful, the woman at the desk did not try at all. AVOID AT ALL COSTS.

Penske is the BEST option for moving from apartment to apartment. Their small truck bed is 2 feet…read morelonger than their competitors. This location is in the rental section of Home Depot. The farthest door to the right when looking at the parking lot. The Home Depot rental staff is hit or miss. Some are new and do not know how to work Penske's computer systems (which after moving all day and having to wait for them to call Penske and then troubleshoot) may make you wait 20 mins just to get your receipt. Here is where Penske shines. After my receipt debacle, I was informed I would be getting a certain dollar amount back: the deposit on the truck plus unused predetermined millage that was part of my quote before picking up the truck. This would only be given back obviously if the truck came back unscathed. So I get the dollar amount that will be reimbursed wait a few days (can take 7-10 business days depending on your bank) and Penske reimbursed me $20 more than their initial reimbursement quote. I will definitely be using this company for all future moves.

From the owner: Save Up To 20% When You Reserve Online Today!read more

Rodent droppings all over my things. Charged me for gas although I replaced it. Truck was very…read moreclunky, a terrible ride associate did not care.

The truck was fine, The lady who said she was, the manager was an absolute terrible customer…read moreservice representative very rude and condescending to me my wife and the customer before us and we had to wait a half hour when we were picking up the truck because Staff was too busy arguing with a different customer. The manager said I didn't fill up the gas far enough. And she was going to charge me $28. I filled it up at the gulf station about 2 miles away on route 138, I put in $20 in gas roughly. I made sure it was full I drove 59 miles. What a racket. They need a manager who understands customer service and treating people in a polite way.

Be careful with these guys. Website takes your reservation, even sends a confirmation. The some…read morenice girl calls hours later to tell you they don't have a truck but are looking everywhere for one. They place their profits over the iportance of whatever you need the truck for, Do not care one bit how much it costs you to change plans at the last minute because they flat out lied in two emails. Used to be a great company that invested in people development. Now just meh at best

From the owner: From pickup truck rentals to van rentals, rent a truck that solves your household or commercial…read moretransportation need from Enterprise Truck Rental.

Best experience with a truck rental by far! Professional agent made the reservation . Pricing was…read morefair and the vehicle was so clean and updated so much easier to drive than previous rentals.

From the owner: Save Up To 20% When You Reserve Online Today!…read more Free unlimited miles on one-way rentals and savings with our moving supplies. We offer clean, newer trucks, professional assistance and guaranteed reservations for your moving or business needs.

The website claims they had moving supplies, boxes, mattress covers, etc. It's in a small gas…read morestation with only trucks. The website needs to be updated. I am highly disappointed

The U haul team is excellent! Phillip Dube is an awesome man/employee. Clean facility, my only…read morecomplaint would be not enough room for my legs to drive comfortable enough to not have to stop several times.

If you want the truck you reserved at the location you reserved on the date and time you reserved…read moreit, go to U-Haul. I reserved a 9' van a week before my move date. When I went to pick up the 9' van, I was offered a 16' truck, or the option to drive 40 miles to get the van I had reserved a week in advance. Not sure why they take reservations or confirm them in their app when they don't really mean anything.

I was really happy with my truck rental here. The Penske rentals at this location are operated by…read moreHome Depot. The service was great and Penske was willing to price match the amount Budget was offering me with a coupon. The whole process was smooth and stress free, which is usually the opposite while moving.

Very easy online reservation, pick-up and (after hours) self-return. The truck was brand new with…read moreonly 1,300 miles on it. It was very clean and very easy to drive. There is a huge parking lot across the street for easy parking while using the rental truck.