Absolutely surprised at how nice apartment living can be as opposed to living in a house. The staff…read morego above and beyond to ensure the entire complex is clean and tidy, they ensure that all concerns are addressed promptly, and honestly I can't believe how clean everything is while also being an extremely pet friendly complex. No complaints so far since all my concerns were addressed asap. We're a young family with 2 toddlers, no pets and we're very happy.

This review is long overdue but we had such an amazing experience living here at The Colony for 2…read moreyears. First off, the office manager, Stephanie, is just a ray of sunshine-- so welcoming, warm, easy to talk to and reliable! Stephanie and the awesome Colony Team (Leo, Richard, Nathan, Joyce, Rayne, Justin, David, Anthony, Leo Sr.) always go above and beyond to host resident events and bring the community together. Maintenance responds quickly and efficiently. Additionally, the community of people here is pretty great too. My husband and I made friends with about 20+ neighbors here and we would host bbqs or small gatherings. It was so fun! Moving was truly bittersweet. The only reason we left was due to job relocation but I would recommend The Colony At the Lakes to anyone. You'll definitely enjoy your stay here. :)

Beautiful property, it's came a long way. I always drive by and one of these days I will finally…read moretake a tour so I can check them out.

This roach infested molded building is not a place you would like to call home. The management is…read morehighly unprofessional & so are maintenance. One of the maintenance use to leave trash next to peoples cars to those he didn't like. And let's not talk about the type of tenants that they just allow anyone and everyone to rent. My next door neighbor shot his gun in his apartment and the swat team were contacted. I highly don't recommend ANYONE to live here. Scroll past them, this is not a healthy environment.

Todo, empezando por personal de la oficina, muy ruda Reyna nunca quiere hablar con los…read moreinquilinos. Y le cierra la puerta en las narices a uno . Estos apartamentos son lo peor que puede haber, mucho pleitos, y música fuerte hasta la madrugada, mi apartamento todo el tiempo oliendo a mariguana, en el piso de arriba porque los de abajo fumaban, los homeless entraban al parking en la noche y asustando a la gente porque eran violentas. Aparte allí te cobran security y el security nunca hacía nada por sacar a los homeless, también cuando me salí de allí dejé el apartamento impecable, y todo y así me cobraron pintura y no se que otras cosas más. Mucho problema con el parking , por fin ya no estoy allí quería salirme antes pero para salir me cobraban casi los 7,000. Si rompía contrato esto es ridiculo.

I have read sooo many reviews about these apts and these people can't be lying. They all saying…read morecockroaches everywhere, deadly spiders everywhere, noises from neighbors all times of the night, Kids loud, Neighbors rude. Management don't ever answer the phone, They are only nice when they're trying to get you in the door. I don't know if they're nice or not, but I will contest to they do not answer the phone and as far as cockroaches if I ever and I do mean Ever See a cockroach or a deadly Spider I'm a take it straight to court. I do know these apartments are very old and bugs. Can creep in the cockroaches are just discussing. When I think about cockroaches, it makes me feel as if these apartments have a high turnover meaning people comment live, then Move out. And they turned the apartment over within a few days and rented out To another family. I'm allergic to cockroaches. Also, I have seen complaints about Parking and yes, that does look very limited. Just hoping and praying these apartments are not The hood or the ghetto.

Leasing office hours are not updated. I stopped by three different times and they are never able to…read moregive us a tour . The signs on their door says closing time is 6 it's only 4:30 and they said they were closing soon. They don't care for their future residents. I had high hopes for this spot.

Been living in these apartments since we moved back in SoCal about 3 years ago and no big deal…read moreproblems more than a couple of parties late night or some idiots that play the fools about their responsibilities with their furry ones but super safe and quiet; If ever thought of moving here that would be a good place to be alone or with family like myself. I must add the service from the administration towards the renters is pretty healthy, in the office the staff is friendly and act rather quickly which is great and whenever you require maintenance for anything in the apartments the guys working it out are very professional, helpful, friendly and actually care that everything works correctly so next time they come is for something completely different, that is hard to find. I openly recommend them.

I want to give a huge thank you to Kimberly for making our move-in process so smooth and…read morestress-free! From the very beginning, she was incredibly helpful, kind, and made sure everything was taken care of. She was always there to answer our questions and made us feel welcomed and comfortable throughout the entire process. Kimberly is truly amazing, and we're so grateful for all of her help! We couldn't have asked for a better experience moving into Torrey Pines. Thank you, Kimberly!

Don't rent here. Poor management, outrageous move out fees, poor communication, continuous…read moreturnover with staff. Not worth the money they charge for rent plus the utilities and trash that vary and are never the same charges. Another thing I'm a little confused here. Why does it shows Hannah A as Manager and Kim Sok as Business Manager? It's the same photo different name. Sounds very sketchy and I dealt with Kim at Torrey Pines never a Hannah A. One person portraying different people??

I stay in unit 26…read more Moving here has been the worst experience. There is absolutely no management on-site, and trying to communicate with anyone in charge is impossible. ​The maintenance process is completely broken. I have submitted multiple requests to fix a leaking/damaged ceiling and a broken dryer. After countless visits, nothing is actually fixed. The maintenance staff either lacks the proper equipment or simply doesn't know what they are doing. ​Every time they come out, they tell me they "need to talk to whoever is in charge," but management completely ghosts us. We have yet to receive a single response or follow-up phone call regarding these ongoing issues. If you expect reliable management and basic maintenance, look elsewhere. To make matters worse, the billing practices are incredibly shady. My trash bill alone skyrocketed from $144 to $155. There are so many units in this building that this price makes no sense. I have contacted them the second month since moving here and i still havent received a response. Thank god im leaving mid july

I am a long-term tenant of nearly three years, and the ongoing mismanagement of this property has…read morereached a point where it can no longer be ignored. What was once a well-run community has steadily deteriorated, especially since Cristal left. Since then, there has been no consistent on-site property manager, constant turnover in leadership, and a complete lack of accountability. Residents are left guessing who is "in charge," emails and calls go unanswered, and issues pile up with no follow-through. This is not a one-time complaint -- this is a pattern over years. The most concerning issue is the excessive and unexplained utility and trash charges. On top of regular rent increases, residents are now paying hundreds of dollars per month in additional fees. Trash alone has reached $130-$150 per month, despite the property having only two trash bins. With approximately 32 units, this comes out to nearly $4,800 per month for trash alone. No transparent breakdown has ever been provided, despite repeated requests. What makes this worse is that residents have documented illegal dumping on the property, which management continues to ignore -- yet tenants are financially penalized for it. Charges go up. Transparency does not. Maintenance issues have also been consistently mishandled. Over the years, I have submitted multiple work orders involving mold, water leaks, broken appliances, and bathroom repairs. Some took months to address. Others were never resolved at all. Billing happens immediately. Habitability issues are treated as optional. The condition of the property speaks for itself. This side of the complex is neglected, dirty, and visibly falling apart. Landscaping is poor, trash areas are overflowing, and common areas are not maintained. Meanwhile, the other side of the complex -- where management or a manager typically stays -- is clean, landscaped, organized, and clearly prioritized. The difference is impossible to ignore and deeply unfair to long-term tenants. I have attempted to resolve these issues the proper way -- through emails, calls, follow-ups, and in-person communication. Responses, when they happen, are often dismissive or defensive. In some cases, the only response has been an attempt to quiet complaints rather than fix the underlying problems. Long-term tenants should not have to fight this hard for basic management, transparency, and respect while rent and fees continue to rise. This property urgently needs: * A consistent, on-site property manager * Transparent and fair utility billing * Timely maintenance that meets habitability standards * Equal care and investment across all areas of the complex I am posting this in hopes that someone in ownership or upper management will finally take notice and take responsibility. I am open to direct communication and resolution -- but continued silence and inaction are no longer acceptable. People deserve to know exactly what they are signing up for.

I lived at Rollingwood Apartments from May 14th 2017 until February 24th 2019…read more It was the first apartment I have ever moved into and from the first to the last day my wife and I had a great experience. Art and Danyell manage the apartments extraordinarily well. They were always prompt on anything that was needed and went the extra mile to make sure we were taken care of . We rented a one bedroom apartment on the second floor of the K building and were very pleased with how spacious it was. The apartment has lots of storage space and the outside patio was awesome to use during the summer. They have onsite security with a 24hour emergency number to call as well . Overall my wife and I enjoyed every minute we spent at Rollingwood. Art and Danyell we truly appreciate what you did for us, even on the very last day of moving out you truly accommodated us and we greatly thank you for that . If anyone is looking for a great place to call home, I can assure you Rollingwood Apartments is a great place to live.

this place is not safe!!!. There's no guard or anything. The area is mostly dark (see the attach…read morepicture) .When I am going to my apartment it's always scary. Some of my brother's car parts got stolen and the management did not even care at all. The prices of the units goes up every few months and they charge things that doesn't make sense, on top of that they still no fund for security. The trash is all over the apartments!!! There's a lot of bugs!!!. I wish I can rate 0 star. The management is so bad like the parking!!!

Liz was such a great help when it came to moving in. The experience was smooth and she was always…read moreavailable to answer our questions. We toured many apartment complexes, but this one truly stuck out to us and we are so happy with our choice!

4 days ago I posted a review on yelp and google about how Twelve31 incentivizes reviews from…read moreresidents. Since then, I noticed a new influx of 5 star reviews on their google, one of which was from someone named Kim Sok. A quick google search pulls up someone on LinkedIn who also goes by the name of Kim Sok, who lists themselves as a current community manager at Fairmont Management, the company who manages Twelve31. I really hope they are not the same person, as employees writing reviews for companies they work for is prohibited by both google and yelp. Having to question things like this really does chip away at the public integrity of a company /: I did raise this concern in a google review, to which I have posted T31's response. They did not deny the person writing the review was their employee, and mentioned that they revised my move-out charges in good faith, and stood by their handling of the move-out process. I was honestly a bit surprised that they would stand on that, after trying to relieve themselves of responsibility for the failed inspection, by Cassandra telling me it is the tenants duty to schedule it. Unfortunately I did have to cite civil code 1950.5 which puts responsibility on landlord, not tenant. I'm not sure if they were genuinely misinformed on the law or if they were attempting to mislead me and hoped I would retract my challenge of their charges. They were originally going to include charges on my move out for full replacement of bedroom carpet. I have included photos from the beginning of my residency, as well as photos that Cassandra took herself, so everyone can see what T31 will try and say needs FULL replacing. They did remove those charges, which I feel were wrongfully applied to begin with. It seems that T31 does not take my claims regarding their failure to inspect seriously, nor do they take claims of misleading reviews seriously. I find that odd considering throughout my entire residency at T31, Cassandra and the property made it known that residents need to behave lawfully and obey T31 rules, or they WILL face consequences. T31 you can keep replying generic customer service paragraphs or trying to lie about who's responsibility the inspection was all you want lmao. But after treating residents with such deep and unforgiving scrutiny, you should absolutely expect to be held to the same levels of lawfulness.

just move in and the apartments are always well maintained and everyone is so nice and welcoming to…read moreself and my pet dog .its lovely to have manager Gabriela and maintenance Arturo Rodriguez also making sure everyone and everything is running smooth

I've lived here at the Covina Palms for about 3 years, and recently transferred to another unit,…read morewhich I love. The apartment is a two bed two bath. It is so spacious. Gabriela and Arturo are awesome! Gabriela truly cares about her property and tenets. She is the most sweetest person. She has great Customer Service and treats everyone like family. Arturo is also very sweet and very helpful, he's always been prompt to assist with any maintenance issues. He even help me move my refrigerator when I transferred to my new apartment, which is not his job, but was very kind and quick to help me. He also cares about the tenets and property. I am very happy with The Covina palms Apartments and with Gabriela and Arturo. They are the best!

Toured the property with my partner a few weeks ago, and recently started a lease with them! One of…read morethe managers on a Sunday, Majilin, gave us a great tour and responded to every one of our questions! Our application process was smooth and then Jessica, the other manager was very helpful and accommodated us throughout the process.

I had a really good experience with the leasing agent Majilin while I lived here. She was always…read morefriendly and easy to work with. Anytime I had a question or an issue came up, she was quick to help. One time I had a maintenance issue, and she followed up with maintenance and kept me posted until it was fixed. I really appreciated how helpful and responsive she was.