I dropped by this property to inquire about a few things and let me say they have the sweetest…read morestaff. They were very welcoming and answered all my questions. Jessica, Majilin and Miguel thank you! And the property is well kept. If you're looking for a nice place to reside I would highly recommend this place.

Hi casa Moreno I saw Majilin today at the store was very nice to meet her always helpful and that…read moresmile she give was nice living at casa Moreno Majilin told that they have events for holiday that's is very nice she show me pictures congratulations to everyone.

Moving in was remarkably easy, and Liz made the entire process seamless from start to finish. She…read morewas professional, responsive, and genuinely helpful, which took a lot of stress out of the experience. The community itself is clean, quiet, and exceptionally well maintained. It feels peaceful without feeling sterile. What really stands out is how pet friendly and family oriented the property is. The amenities are thoughtfully designed and perfectly suited for everyday life, not just for show. My family feels comfortable and at home here, which says everything. I could not be happier with my decision to live here and would confidently recommend this place to anyone looking for a smooth move in and a high quality living environment.

The application process went smoothly, Liz was such an amazing help making sure we have everything…read moreready. Another huge plus was the maintenance of the property, very clean and well maintained!

Recently Merrill Gardens had a Valentine's dinner for the residents. The dinner was fabulous!! We…read morehad steak and lobster, yes both and they were delicious. Everyone had a wonderful time. Thank you Merrill Gardens.

I may be ahead of myself but wow!! Impressed with this place. New facilities and pricing is very…read morefair compared to others around that do not compare! Food is fresh, hot and tasty. Chef is awesome! Order off menu daily. The previous place you order a week ahead and it didn't make sense. Nice to order what you may feel like that day! My mom says she's on a cruise without the water! Beautiful place with lovely and caring people that work there! Communication has been beyond my expectations. GM Sherry is an inspiring soul and Erin has handled my mothers move with great professionalism! I couldn't be happier.. I hope they can hold up these expectations they set from day 1. if house keeping does a great job, This is a 10+ so far.. You won't be disappointed!

submitted my request and the next day it was complete. I am very satisfied with the Freddy quick…read moreresponse to get the job done. We appreciated thank you.

Don't rent here. Poor management, outrageous move out fees, poor communication, continuous…read moreturnover with staff. Not worth the money they charge for rent plus the utilities and trash that vary and are never the same charges. Another thing I'm a little confused here. Why does it shows Hannah A as Manager and Kim Sok as Business Manager? It's the same photo different name. Sounds very sketchy and I dealt with Kim at Torrey Pines never a Hannah A. One person portraying different people??

My parents live here. They are very happy living here with all the neighbors. Management is very…read morefriendly and help all of the senior citizens that reside here. The facility is a new build. It has a lot of security throughout, adding peace of mind to my parents well being.

Move in day for my mom in law, so far so good. Beautiful new building for her to live out her life,…read more will update my review in 6 months.

I have really enjoyed my time here. I am saddened to leave my home but I am also excited for my new…read moreplace since it will be a better commute for my partner. I really love how attentive Reign, Richard and Nate are. Every time I stop by for a small inconvenience they are always willing to help and make things right. Not once have I had a bad experience here. They are very easy to get a hold off and always follow up if they don't know the answer . Now, I would also like to compliment the Maintenance staff. David and Leo Sr have always been great at getting the repairs done. I don't think I have one negative thing to say. Maybe I'll be back again in the future but for now this place I called my home will live in my memories . Thank you everybody for the lovely year and cherish memories. I will be living at The Citrus apartments which is also managed by the same management company. Excited to see what new memories I make there. Eduardo Medina

The leasing office staff made the move-in process very easy and stress free. I was glad to be…read moreworking with Nathan Niven he has been professional and friendly, and communication has always been clear. The property stays clean and maintenance has always responded promptly whenever needed. I've had a great experience living here. The management team is responsive, maintenance requests are handled quickly, and the community is quiet and well kept. The location is convenient with easy access to shopping, restaurants, and the freeway. I would definitely recommend this apartment community to anyone looking in the West Covina area.

I had my phone stolen and the location came back to these apartments. If you're living here or…read moreplaning to live here just know you're in danger of living with a bum low life thief within your neighborhood. The location was mainly within the middle of the three building complex towards the back left corner is where there's a potential thief so I'd stay away from there. I hope this review reaches the management team and takes action.

Wow, this place sure does love screwing you over and taking your money. The only reason there is…read moreone place is because the facility itself isn't too bad. It's pretty clean, at least the apartments are. The neighbors are nice. However, they hardly ever clean the pool. It's been filthy for about 2 months now and hasn't been cleaned since. The laundry facility closes at 9 and you need a laundry card to use the machines. The machine to refill the card is in the Manager's office and he's hardly really there and if you work the regular 9-5 jobs, you are pretty much screwed because if he is hardly there during office hours, then he is definitely NOT there after office hours. (So much for an ON SITE manager.) When we first moved in, he was nice. But then when were already there, he showed his true colors. Pablo, the apartment manager, it utterly the most horrible manager I've ever had the unpleasure of dealing with. When we first came to look at the place, we dealt with an apartment manager named James. He said that if we needed extra parking, it would be no problem as long as we pay extra. As we were moving in, Pablo came in and it all went to hell. Gone is the extra parking that I was promised. He kept on telling me that he would look into it and that he would get to me. Nope, Pablo never did. My car got broken into 3 times because I had to park outside. When I told him, he didn't even car. He said he'd give me a remote to try to park in the first come first served section inside as long as I pay him $30. (Wow, more money.) After a year, my roommate and I have had it. He is a horrible apartment manager and we just wanted to get away. When we gave them our 30 day notice on February, he told us that we suddenly have a balance of $650. How? He had told us in November that we were due a credit of $650 and now it's the other way around? He said he had made a mistake. Granted even if they did make a mistake, they should have told us right away instead of waiting until when we moved out. Now we are finally moved out and on the last day, I wanted to give the keys and the remote directly to the manager along with a contract with Pablo's signature to prove that we returned it. At this point, I do not trust him at all. I work full time and other times I work til 7pm. I knocked on his office door, as well on his apartment door multiple times to no avail. He was not answering so I took the keys and remotes with me and left a voicemail stating that I would return the keys and remote when he returns my call and I would also like to know what is going to happen to our deposit. So far, all this company has been doing has been setting my roommate and I up to be screwed over. They even told us they couldn't take the supposed $650 that we owed from the deposit. I called on Friday. Pablo called me back on Monday at 3pm about this while I'm at work and tells me that because I didn't just drop it in the drop box, he's going to have to charge me another month!! I told him I no longer wished to speak to him as it was obvious that they are just trying to rip us off for more money so I called his employer directly. It's been such a headache dealing with these people and especially with their apartment manager, Pablo. I cannot stress this enough. BEWARE when dealing with them. It would be better if you go elsewhere. We moved out and I can finally breathe better. EDIT: I just noticed. It says they take credit cards. Really? Because they kept on telling us that they only accepted personal checks and money orders.

Don't recommend here for the price told them the drywall was rotting in the bathroom next to toilet…read moreand said that it was normal even though you could tell the piece of drywall had already been replaced and it was rotting again my wife kept getting sick and we Finally figured out why city needs to write this place up asap

Outdated kitchen with roaches was not aware that my apartment wasn't upgraded, but also paid the…read moresame as everyone else appliances

Thanks to staff for all their assistance. Asher Falcon property manager has followed up with me in…read morea timely manner for my tenant lease docs and returned my calls and emails. I am a new tenant and will add more information on the property for future tenants.

Affordable prices. Security deposit is based on credit approval. Street parking only!read more