Toured the property with my partner a few weeks ago, and recently started a lease with them! One of…read morethe managers on a Sunday, Majilin, gave us a great tour and responded to every one of our questions! Our application process was smooth and then Jessica, the other manager was very helpful and accommodated us throughout the process.

I had a really good experience with the leasing agent Majilin while I lived here. She was always…read morefriendly and easy to work with. Anytime I had a question or an issue came up, she was quick to help. One time I had a maintenance issue, and she followed up with maintenance and kept me posted until it was fixed. I really appreciated how helpful and responsive she was.

Liz was such a great help when it came to moving in. The experience was smooth and she was always…read moreavailable to answer our questions. We toured many apartment complexes, but this one truly stuck out to us and we are so happy with our choice!

4 days ago I posted a review on yelp and google about how Twelve31 incentivizes reviews from…read moreresidents. Since then, I noticed a new influx of 5 star reviews on their google, one of which was from someone named Kim Sok. A quick google search pulls up someone on LinkedIn who also goes by the name of Kim Sok, who lists themselves as a current community manager at Fairmont Management, the company who manages Twelve31. I really hope they are not the same person, as employees writing reviews for companies they work for is prohibited by both google and yelp. Having to question things like this really does chip away at the public integrity of a company /: I did raise this concern in a google review, to which I have posted T31's response. They did not deny the person writing the review was their employee, and mentioned that they revised my move-out charges in good faith, and stood by their handling of the move-out process. I was honestly a bit surprised that they would stand on that, after trying to relieve themselves of responsibility for the failed inspection, by Cassandra telling me it is the tenants duty to schedule it. Unfortunately I did have to cite civil code 1950.5 which puts responsibility on landlord, not tenant. I'm not sure if they were genuinely misinformed on the law or if they were attempting to mislead me and hoped I would retract my challenge of their charges. They were originally going to include charges on my move out for full replacement of bedroom carpet. I have included photos from the beginning of my residency, as well as photos that Cassandra took herself, so everyone can see what T31 will try and say needs FULL replacing. They did remove those charges, which I feel were wrongfully applied to begin with. It seems that T31 does not take my claims regarding their failure to inspect seriously, nor do they take claims of misleading reviews seriously. I find that odd considering throughout my entire residency at T31, Cassandra and the property made it known that residents need to behave lawfully and obey T31 rules, or they WILL face consequences. T31 you can keep replying generic customer service paragraphs or trying to lie about who's responsibility the inspection was all you want lmao. But after treating residents with such deep and unforgiving scrutiny, you should absolutely expect to be held to the same levels of lawfulness.

I may be ahead of myself but wow!! Impressed with this place. New facilities and pricing is very…read morefair compared to others around that do not compare! Food is fresh, hot and tasty. Chef is awesome! Order off menu daily. The previous place you order a week ahead and it didn't make sense. Nice to order what you may feel like that day! My mom says she's on a cruise without the water! Beautiful place with lovely and caring people that work there! Communication has been beyond my expectations. GM Sherry is an inspiring soul and Erin has handled my mothers move with great professionalism! I couldn't be happier.. I hope they can hold up these expectations they set from day 1. if house keeping does a great job, This is a 10+ so far.. You won't be disappointed!

Recently Merrill Gardens had a Valentine's dinner for the residents. The dinner was fabulous!! We…read morehad steak and lobster, yes both and they were delicious. Everyone had a wonderful time. Thank you Merrill Gardens.

I want to give a huge thank you to Kimberly for making our move-in process so smooth and…read morestress-free! From the very beginning, she was incredibly helpful, kind, and made sure everything was taken care of. She was always there to answer our questions and made us feel welcomed and comfortable throughout the entire process. Kimberly is truly amazing, and we're so grateful for all of her help! We couldn't have asked for a better experience moving into Torrey Pines. Thank you, Kimberly!

Don't rent here. Poor management, outrageous move out fees, poor communication, continuous…read moreturnover with staff. Not worth the money they charge for rent plus the utilities and trash that vary and are never the same charges. Another thing I'm a little confused here. Why does it shows Hannah A as Manager and Kim Sok as Business Manager? It's the same photo different name. Sounds very sketchy and I dealt with Kim at Torrey Pines never a Hannah A. One person portraying different people??

My parents live here. They are very happy living here with all the neighbors. Management is very…read morefriendly and help all of the senior citizens that reside here. The facility is a new build. It has a lot of security throughout, adding peace of mind to my parents well being.

Move in day for my mom in law, so far so good. Beautiful new building for her to live out her life,…read more will update my review in 6 months.

Absolutely surprised at how nice apartment living can be as opposed to living in a house. The staff…read morego above and beyond to ensure the entire complex is clean and tidy, they ensure that all concerns are addressed promptly, and honestly I can't believe how clean everything is while also being an extremely pet friendly complex. No complaints so far since all my concerns were addressed asap. We're a young family with 2 toddlers, no pets and we're very happy.

Great experience! Leo Alvarez helped me out and was super helpful throughout the whole process. He…read moreanswered all my questions, made everything easy, and was really friendly. It's always nice getting someone who genuinely wants to help. Thanks again, Leo!

The manager here is terrible. This manager has been telling us not to have a mess in the garages…read moreyet she has her garage a mess, people blast music at 3 am so loud, kids at night ding ding ditching at our door, yet when my sister does it we get in trouble. Favoritism here isn't okay. Never live here, don't plan on it either. Management is horrible.

I had my phone stolen and the location came back to these apartments. If you're living here or…read moreplaning to live here just know you're in danger of living with a bum low life thief within your neighborhood. The location was mainly within the middle of the three building complex towards the back left corner is where there's a potential thief so I'd stay away from there. I hope this review reaches the management team and takes action.

Outdated kitchen with roaches was not aware that my apartment wasn't upgraded, but also paid the…read moresame as everyone else appliances

Don't recommend here for the price told them the drywall was rotting in the bathroom next to toilet…read moreand said that it was normal even though you could tell the piece of drywall had already been replaced and it was rotting again my wife kept getting sick and we Finally figured out why city needs to write this place up asap

Thanks to staff for all their assistance. Asher Falcon property manager has followed up with me in…read morea timely manner for my tenant lease docs and returned my calls and emails. I am a new tenant and will add more information on the property for future tenants.

Affordable prices. Security deposit is based on credit approval. Street parking only!read more