Liz and Cassandra have been such a great helping with our moving in process!! We're so excited to be apart of this community. Highly recommend! read more

Moving in was remarkably easy, and Liz made the entire process seamless from start to finish. She was professional, responsive, and genuinely helpful, which took a lot of stress out of the experience. The community itself is clean, quiet, and exceptionally well maintained. It feels peaceful without feeling sterile. What really stands out is how pet friendly and family oriented the property is. The amenities are thoughtfully designed and perfectly suited for everyday life, not just for show. My family feels comfortable and at home here, which says everything. I could not be happier with my decision to live here and would confidently recommend this place to anyone looking for a smooth move in and a high quality living environment. read more

Great leasing experience. So excited to be apart of this wonderful community. Big thanks to everyone who helped.

Had a great experience with the leasing process! Liz and Cassandra were super helpful, responsive, and made everything easy and stress free. Really appreciate their kindness, excited to move in! read more

So far, so good! The application process was very smooth. Cassandra was amazing and helped us every step of the way! From inquiring, to applying, and all the way to getting approved, she was communicative and sociable which just made it all a no-brainer to live here. Thank you to everyone at Twelve31! We're happy to be home! read more

Twelve31 - Apartments Near Me - West Covina, California

Management was nice! Cassandra is helpful, I appreciate everything she did for us to have a smooth move in

4 days ago I posted a review on yelp and google about how Twelve31 incentivizes reviews from residents. Since then, I noticed a new influx of 5 star reviews on their google, one of which was from someone named Kim Sok. A quick google search pulls up someone on LinkedIn who also goes by the name of Kim Sok, who lists themselves as a current community manager at Fairmont Management, the company who manages Twelve31. I really hope they are not the same person, as employees writing reviews for companies they work for is prohibited by both google and yelp. Having to question things like this really does chip away at the public integrity of a company /: I did raise this concern in a google review, to which I have posted T31's response. They did not deny the person writing the review was their employee, and mentioned that they revised my move-out charges in good faith, and stood by their handling of the move-out process. I was honestly a bit surprised that they would stand on that, after trying to relieve themselves of responsibility for the failed inspection, by Cassandra telling me it is the tenants duty to schedule it. Unfortunately I did have to cite civil code 1950.5 which puts responsibility on landlord, not tenant. I'm not sure if they were genuinely misinformed on the law or if they were attempting to mislead me and hoped I would retract my challenge of their charges. They were originally going to include charges on my move out for full replacement of bedroom carpet. I have included photos from the beginning of my residency, as well as photos that Cassandra took herself, so everyone can see what T31 will try and say needs FULL replacing. They did remove those charges, which I feel were wrongfully applied to begin with. It seems that T31 does not take my claims regarding their failure to inspect seriously, nor do they take claims of misleading reviews seriously. I find that odd considering throughout my entire residency at T31, Cassandra and the property made it known that residents need to behave lawfully and obey T31 rules, or they WILL face consequences. T31 you can keep replying generic customer service paragraphs or trying to lie about who's responsibility the inspection was all you want lmao. But after treating residents with such deep and unforgiving scrutiny, you should absolutely expect to be held to the same levels of lawfulness. read more

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Great experience with Twelve31 Apartments. Liz was incredibly kind and supportive, and Casandra was very responsive and professional. The team made everything smooth and stress-free. Highly recommend! read more

Moving in was such a nerve wrecking experience and Liz made it such a welcoming and easy process! We took our tour, we were explained everything in detail and all questions answered as many times as needed. The property is so well cared for, and in such a good area! We are so happy to call this home! read more

I made my initial review when I first moved in. They had a promotion at the time where if you left a review and spin the wheel you'd get a gift. My move in process was smooth and the office staff were kind and accommodating, hence my 5 star review. That is more than likely what these other 5 star reviews are and I hope these people update their reviews with the truth about living here. After living there for a little over a year I can honestly say it is ridiculously overpriced for the quality of the apartments (inside and out). The buildings are very old and they slap paint over everything, then charge you for the run down paint job they have to do at the end of your stay. Typical predatory apartment complex behavior so I wasn't too mad at that, but it was annoying considering how this place was overpriced and disgusting anyways. The biggest thing I will say is these buildings are dirty & they have moisture/mold issues due to poor ventilation. There were two windows total in my apartment and one set of sliding doors. No central air. AND they are infested with insects & roaches. The only way I could keep my apartment clear of roaches on top of already being very clean was getting it sprayed by a private company I paid for every 6 months. If you are considering moving here I urge you to do what I wish I did. Check out all the cabinets, cracks, the tracks that drawers are on, etc and what you might think is rust is more than likely roach droppings. I'd also check around and see if I could find any moisture/mold structural damage and i guarantee you'll find some that has been painted over. Within the first week of moving in, before I even brought in a single item of furniture the roaches were seen at least once a day. The office told me they would have their guy spray that Friday. But I couldn't wait for Friday, which is why I brought my own guy out. He told me, seeing multiple roaches within a week means you are dealing with a bad infestation and I hated to know I was bringing my new furniture and my new baby into such a run down environment. The outside trash cans are always full, roaches, humungous spiders and so many other bugs are always in the halls/outside the windows, in their trees and bushes outside the windows, and in the laundry room that was legitimately always filthy. Every so often they would clean it & not even 24 full hours after they cleaned it, it would be back dirty. This community was full of dirty tenants, it was hard to have shared space with these people. As much as I have an issue with management, I also know they can only do so much when it comes to having sooo many inadequate and dirty adults living in a complex. When I noticed mold growing in my bathroom, on the window stills in the kitchen and other areas they told me it's just mildew, to wipe it off, and open my windows. Again, another cheap and pathetic way to avoid properly handling a bigger issue at hand. Mildew ~is~ a type of mold and it still kept coming back no matter how long I left the windows open or how often we wiped it off. You can tell by looking at the paint in the bathrooms and other areas that there was a moisture issue they didn't feel like addressing. I wouldn't recommend my worst enemy to live here. Keep your $2200 and go literally anywhere else. read more

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Everyone in the leasing office was extremely kind ! We applied and got accepted quick. We also appreciated how helpful everyone was read more

We have been here for five years- in the last year we were no longer able to use our own Internet with spectrum and were told no other providers would service the complex- which meant we had to get in unit WiFi that the complex offered. It's the worst wifi we have had, and if you work from home or need internet for whatever reason, this may not be the best option. The speeds are awful. There is service interruptions all the time. We have gone full days without internet and for someone who works from home, this is really frustrating and inconvenient. It's extremely slow. I've lost several days of work due to this. I know management doesn't have control over it. But it's been an on going issue for the last year- we planned to be here long term however Internet is a big necessity for us. I don't recommend unless you can get your own home Internet which to my knowledge we were told no other Internet services are offered at this complex once the change took place and we were required to get the in unit wifi. I noticed some residents are able to get Tmobile or Verizon. Now that I know we can do this I plan to get it soon if possible. This complex is nice. It can benefit from a little TLC but overall we have always liked it. Plenty changes over time we adjusted to. It's not a luxury complex but nicer than ones around this area. I know management is working on improving all the time. Bathrooms in the one bedroom apts are very small. But overall the unit is spacious. For us the internet has been the most frustrating issue. It's been hard to know when it would be restored too. We never really know how long it'll be before they can fix it. Every day i anticipate having disruptions during work, and I don't get paid for that time off. It's unprotected, unpaid time off. Hoping to be able to get off of the Tmobile home internet waitlist so we can grab that instead. read more

Liz was so great with the process. Very professional and very transparent about everything. She was able to get us in really fast. The unit is perfect for our family. read more

The leasing process was smooth and professional. The building is well-maintained, the units are clean and modern, and the amenities (like the gym, pool, and parking) are a big plus. The location is also a huge win--close to everything we need and a safe, welcoming neighborhood. After doing lots of research and touring several places, this one clearly stood out! read more

Twelve31 is a great place to move. Stores right across the street. Pool jacuzzi gym. Most importantly the apartment was freshly renovated.

The Leasing Agent Liz was so helpful and sweet with helping us get moved in. They were very transparent about all requirements for eligibility to move in. Cassandra the manger answered all questions we had and was helpful as well. read more

Twelve31 - Apartments Near Me - West Covina, California

We've been living here since 2020 and truly enjoy being part of this community. However, there are a few ongoing concerns we hope can taken into consideration.Besides yearly high rent increase one of the main issues has been with the laundry services. They often don't provide enough water, leaving detergent residue on clothing and requiring a second wash which leads to waste of money and detergent. We understand this may be out of management's direct control but we need a change. A laundry services change was mentioned during last year's community meeting but it never happened. Tenants pay high rent so I feel its fair to be provided with quality laundry service. read more

Application process was smooth & fast! Liz was extremely helpful and great communication through the entire process.

I highly recommend this apartment Liz and Casandra are very helpful and will answer any questions you have they will understand and help with any concerns you might have as well. The apartments are very nice as well the pool is amazing. read more

The management staff is accommodating and quick to respond. Liz was very helpful in the process of filling out the application for twelve 31. A plus is having all the local convenient stores close. Looking forward to what these apartments have in store for us. read more

moving in was so smooth ! cassandra has been so nice and supportive. we called very often as being first time moving out on our own so we had lots of questions and Cassandra helped us so much and didn't get tired of us! read more

The building gate was stuck so they called gate repair company immediately and got it all done on spot Defentely 5 stars service ! read more

I was helped by Liz and she was an amazing help. She helped me through out the application process and was very kind and made the process easy! read more

Glad to be back to the Twelve31 apartments! They have an awesome team! And maintenance is fast when needed. Everything you need is closed by shopping centers, Markets, kids schools and doctor offices. Can wait to enjoy the pool and boqs over the summer! read more

I've been living at Twelve31 apartments for over 3 years and I was presently surprised about the quality of service and professionalism by the staff here. Whenever I've any issue, I've contacted maintenance and they arrived pretty quickly. I was having an issue with my refrigerator and they showed up within 39 mins and took care of the problem fairly quickly. Such an excellent experience. read more

Twelve31 - Apartments Near Me - West Covina, California

Just moved in and the process was so smooth, with a huge shout-out to Saji who handled all my questions. I really appreciated how much Cassandra made sure everything was ready for move-in. The site is beautiful! Would recommend. read more

Dishonest Management, exorbitantly high rental rates for dated, damaged units. The application process is "Cassandra's" way of filtering out tenants she simply doesn't like. Was met with rude behavior from Saji, as well. They were reluctant to tour or answer any questions related to the state of the units (falling apart, yet they cover the units in paint to hide this fact). They demand a holding deposit and then will not return it when you ask (which is quite illegal). I feel that the management here is unchecked and poorly trained. We have friends who live in the property (who we thought we would like to live close to) however after our application was denied we told our friends who said it "was for the best" as this place treats their tenants quite poorly. read more

Very nice customer service. Jake was very nice in explaining everything. Property looks very nice and welcoming.

I moved here 7 years ago and I love living here it's always kept up. The manager Cassandra is so awesome she does so many fun and exciting things for all the tenants here she's such a sweet and understanding individual if your looking for a place to call home look no further here it is. read more

I needed to find a place to live ASAP for myself and my daughter. I saw that this building had units available at a decent price so I called to ask for a tour and Claudia was very very sweet. She was able to book us for a tour for the following day and throughout the tour I had a pleasant conversation with her. She explained everything very well and she was very kind and willing to help me throughout the process. I immediately placed a holding fee as I loved the entire complex and unit and I heard back from Cassandra and Claudia Monday explaining my application review. Cassandra did explain everything thoroughly to me and I decided to go for it. She sent me the lease as soon as she was able to, and she was able to answer all of my questions via call or text promptly as this was my first time applying for a unit by myself. I had many questions and she was there to answer all of them. I'm hoping this is a great experience for myself and my daughter and my pets. So far everyone has been extremely nice and willing to support. Meeting Claudia in person was great. She's wonderful. And Cassandra, the manager, is also very helpful when it comes to explaining the application and guiding you through the process. Also, the complex itself seems very clean and safe and big and I get a parking spot which is great! so I'm excited to be living there and I'm looking forward to this year in my new home. read more

I do not recommend renting in this area if you have a large family or frequently entertain guests, as the parking is located outside. It can be quite challenging to find parking on one of the busiest streets in West Covina. One of the issues with 1231 Apartments is the absence of guest parking, which means that your car may be towed. I hurriedly intervened to prevent the tow truck from taking my car. Unfortunately, the tow truck driver immediately demanded a fee of $120 to release my vehicle. I was extremely frustrated, feeling as heated as a 4th of July fireworks display read more

First impression was negative. No welcoming what so ever. The lady asked if I had an appointment which I did. She stated she had another appointment and the other person has been in contact with her. Isn't your job to follow up with applicants who are interested? No type of customer service. I saw the good reviews and just the first impression left me not wanting to come here again. She overbooked and tried blaming it on me for not following up on an appointment I have a confirmation. read more

Exceptional Living Experience and value for money at Twelve31 Apartments From the moment I moved in, I've been impressed. The apartment is *spacious* , *balcony* attached filled with *natural light* . The modern *furnished kitchen* with ample storage space . *pet* friendly, well maintained **pool , gym and covered parking .with CCTV security.* Neighbors are friendly, and there's a real sense of camaraderie among residents. The management team here is top-notch, courteous, prompt in addressing any concerns, and ensure that all *maintenance requests are handled quickly and efficiently.* conveniently located near several shops, restaurants, and public transportation options. Living at Twelve31 Apartments has exceeded my expectations in every way.amazing experience and occasionally events organised by management loved it!!! read more

Excellent process and support from the leasing team! Very responsive. The units are really nice, lots of kitchen cabinets and large living space. Great amenities and a sense of community. Liz is the best! read more

Such a safe place to live and very peaceful I really am satisfied and happy with the place and how management communicates about anything that is gonna happen or any changes Management is awesome -Vanessa lorenzo read more

Great place! Apartment feels new and no bugs. Lived here for about 2 years. Would recommend to people who are looking for a nice place to live. I also love how close it is to the Northgate Market. read more

We've had a great experience at Twelve31 so far. Jake and Cassandra have been very helpful and patient with all our questions and concerns. The complex is nice, clean, and quiet. It's also pet friendly which is a huge plus! Definitely a welcoming environment to say the least. read more

Saji and Cassandra were great throughout the tour and application process. Can't wait to move in

We had a few delays with our application submission but Cassandra was extremely helpful throughout the entire process. Our move in process was handled quickly and our leasing documents and terms were thoroughly explained. Excited to move in to our new apartment! read more

I'm a new tenant and my experience has been very positive. The community is nice, the neighbors are friendly, and the management staff is friendly and very helpful. The community gym and pool area is clean and the community laundry area is nicely maintained. The unit is very nice and came with all the necessary appliances and air conditioning unit which is much appreciated. The bathroom is on the small side for a single bedroom but everything is perfect for me! read more