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    Twelve31

    4.3 (54 reviews)
    Closed 8:00 am - 5:00 pm

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    So far, so good! The application process was very smooth. Cassandra was amazing and helped us every step of the way! From inquiring, to applying, and all the way to getting approved, she was communicative and sociable which just made it all a no-brainer to live here. Thank you to everyone at Twelve31! We're happy to be home!

    The state of the carpet upon move out that Cassandra said would need a full replacement.
    Sydney H.

    4 days ago I posted a review on yelp and google about how Twelve31 incentivizes reviews from residents. Since then, I noticed a new influx of 5 star reviews on their google, one of which was from someone named Kim Sok. A quick google search pulls up someone on LinkedIn who also goes by the name of Kim Sok, who lists themselves as a current community manager at Fairmont Management, the company who manages Twelve31. I really hope they are not the same person, as employees writing reviews for companies they work for is prohibited by both google and yelp. Having to question things like this really does chip away at the public integrity of a company /: I did raise this concern in a google review, to which I have posted T31's response. They did not deny the person writing the review was their employee, and mentioned that they revised my move-out charges in good faith, and stood by their handling of the move-out process. I was honestly a bit surprised that they would stand on that, after trying to relieve themselves of responsibility for the failed inspection, by Cassandra telling me it is the tenants duty to schedule it. Unfortunately I did have to cite civil code 1950.5 which puts responsibility on landlord, not tenant. I'm not sure if they were genuinely misinformed on the law or if they were attempting to mislead me and hoped I would retract my challenge of their charges. They were originally going to include charges on my move out for full replacement of bedroom carpet. I have included photos from the beginning of my residency, as well as photos that Cassandra took herself, so everyone can see what T31 will try and say needs FULL replacing. They did remove those charges, which I feel were wrongfully applied to begin with. It seems that T31 does not take my claims regarding their failure to inspect seriously, nor do they take claims of misleading reviews seriously. I find that odd considering throughout my entire residency at T31, Cassandra and the property made it known that residents need to behave lawfully and obey T31 rules, or they WILL face consequences. T31 you can keep replying generic customer service paragraphs or trying to lie about who's responsibility the inspection was all you want lmao. But after treating residents with such deep and unforgiving scrutiny, you should absolutely expect to be held to the same levels of lawfulness.

    Taken the first night I revived keys.

    I made my initial review when I first moved in. They had a promotion at the time where if you left a review and spin the wheel you'd get a gift. My move in process was smooth and the office staff were kind and accommodating, hence my 5 star review. That is more than likely what these other 5 star reviews are and I hope these people update their reviews with the truth about living here. After living there for a little over a year I can honestly say it is ridiculously overpriced for the quality of the apartments (inside and out). The buildings are very old and they slap paint over everything, then charge you for the run down paint job they have to do at the end of your stay. Typical predatory apartment complex behavior so I wasn't too mad at that, but it was annoying considering how this place was overpriced and disgusting anyways. The biggest thing I will say is these buildings are dirty & they have moisture/mold issues due to poor ventilation. There were two windows total in my apartment and one set of sliding doors. No central air. AND they are infested with insects & roaches. The only way I could keep my apartment clear of roaches on top of already being very clean was getting it sprayed by a private company I paid for every 6 months. If you are considering moving here I urge you to do what I wish I did. Check out all the cabinets, cracks, the tracks that drawers are on, etc and what you might think is rust is more than likely roach droppings. I'd also check around and see if I could find any moisture/mold structural damage and i guarantee you'll find some that has been painted over. Within the first week of moving in, before I even brought in a single item of furniture the roaches were seen at least once a day. The office told me they would have their guy spray that Friday. But I couldn't wait for Friday, which is why I brought my own guy out. He told me, seeing multiple roaches within a week means you are dealing with a bad infestation and I hated to know I was bringing my new furniture and my new baby into such a run down environment. The outside trash cans are always full, roaches, humungous spiders and so many other bugs are always in the halls/outside the windows, in their trees and bushes outside the windows, and in the laundry room that was legitimately always filthy. Every so often they would clean it & not even 24 full hours after they cleaned it, it would be back dirty. This community was full of dirty tenants, it was hard to have shared space with these people. As much as I have an issue with management, I also know they can only do so much when it comes to having sooo many inadequate and dirty adults living in a complex. When I noticed mold growing in my bathroom, on the window stills in the kitchen and other areas they told me it's just mildew, to wipe it off, and open my windows. Again, another cheap and pathetic way to avoid properly handling a bigger issue at hand. Mildew ~is~ a type of mold and it still kept coming back no matter how long I left the windows open or how often we wiped it off. You can tell by looking at the paint in the bathrooms and other areas that there was a moisture issue they didn't feel like addressing. I wouldn't recommend my worst enemy to live here. Keep your $2200 and go literally anywhere else.

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    2 months ago

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    3 months ago

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    18 days ago

    Great leasing experience. So excited to be apart of this wonderful community. Big thanks to everyone who helped.

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    1 month ago

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    1 month ago

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    24 days ago

    Management was nice! Cassandra is helpful, I appreciate everything she did for us to have a smooth move in

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    10 months ago

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    5 months ago

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    8 months ago

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    6 months ago

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    8 months ago

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    6 months ago

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    11 months ago

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    11 months ago

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    9 months ago

    Twelve31 is a great place to move. Stores right across the street. Pool jacuzzi gym. Most importantly the apartment was freshly renovated.

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    1 year ago

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    1 year ago

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    6 months ago

    Application process was smooth & fast! Liz was extremely helpful and great communication through the entire process.

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    1 year ago

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    7 months ago

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    1 year ago

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    11 months ago

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    1 year ago

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    2 years ago

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    Cassandra Q.

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    2 years ago

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    2 years ago

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    2 years ago

    Very nice customer service. Jake was very nice in explaining everything. Property looks very nice and welcoming.

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    Cassandra Q.

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    2 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    1 year ago

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    2 years ago

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    2 years ago

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    2 years ago

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    2 years ago

    Saji and Cassandra were great throughout the tour and application process. Can't wait to move in

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    Cassandra Q.

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    2 years ago

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    Page 1 of 2

    Ask the Community - Twelve31

    Review Highlights - Twelve31

    We had a few delays with our application submission but Cassandra was extremely helpful throughout the entire process.

    Mentioned in 20 reviews

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    The Colony at the Lakes Apartments - The Colony at The Lakes Pool Area

    The Colony at the Lakes Apartments

    (278 reviews)

    I have really enjoyed my time here. I am saddened to leave my home but I am also excited for my new…read moreplace since it will be a better commute for my partner. I really love how attentive Reign, Richard and Nate are. Every time I stop by for a small inconvenience they are always willing to help and make things right. Not once have I had a bad experience here. They are very easy to get a hold off and always follow up if they don't know the answer . Now, I would also like to compliment the Maintenance staff. David and Leo Sr have always been great at getting the repairs done. I don't think I have one negative thing to say. Maybe I'll be back again in the future but for now this place I called my home will live in my memories . Thank you everybody for the lovely year and cherish memories. I will be living at The Citrus apartments which is also managed by the same management company. Excited to see what new memories I make there. Eduardo Medina

    The leasing office staff made the move-in process very easy and stress free. I was glad to be…read moreworking with Nathan Niven he has been professional and friendly, and communication has always been clear. The property stays clean and maintenance has always responded promptly whenever needed. I've had a great experience living here. The management team is responsive, maintenance requests are handled quickly, and the community is quiet and well kept. The location is convenient with easy access to shopping, restaurants, and the freeway. I would definitely recommend this apartment community to anyone looking in the West Covina area.

    Langdon Park at West Covina

    Langdon Park at West Covina

    (5 reviews)

    Todo, empezando por personal de la oficina, muy ruda Reyna nunca quiere hablar con los…read moreinquilinos. Y le cierra la puerta en las narices a uno . Estos apartamentos son lo peor que puede haber, mucho pleitos, y música fuerte hasta la madrugada, mi apartamento todo el tiempo oliendo a mariguana, en el piso de arriba porque los de abajo fumaban, los homeless entraban al parking en la noche y asustando a la gente porque eran violentas. Aparte allí te cobran security y el security nunca hacía nada por sacar a los homeless, también cuando me salí de allí dejé el apartamento impecable, y todo y así me cobraron pintura y no se que otras cosas más. Mucho problema con el parking , por fin ya no estoy allí quería salirme antes pero para salir me cobraban casi los 7,000. Si rompía contrato esto es ridiculo.

    I have read sooo many reviews about these apts and these people can't be lying. They all saying…read morecockroaches everywhere, deadly spiders everywhere, noises from neighbors all times of the night, Kids loud, Neighbors rude. Management don't ever answer the phone, They are only nice when they're trying to get you in the door. I don't know if they're nice or not, but I will contest to they do not answer the phone and as far as cockroaches if I ever and I do mean Ever See a cockroach or a deadly Spider I'm a take it straight to court. I do know these apartments are very old and bugs. Can creep in the cockroaches are just discussing. When I think about cockroaches, it makes me feel as if these apartments have a high turnover meaning people comment live, then Move out. And they turned the apartment over within a few days and rented out To another family. I'm allergic to cockroaches. Also, I have seen complaints about Parking and yes, that does look very limited. Just hoping and praying these apartments are not The hood or the ghetto.

    Las Casitas Apartments

    Las Casitas Apartments

    (9 reviews)

    I am a long-term tenant of nearly three years, and the ongoing mismanagement of this property has…read morereached a point where it can no longer be ignored. What was once a well-run community has steadily deteriorated, especially since Cristal left. Since then, there has been no consistent on-site property manager, constant turnover in leadership, and a complete lack of accountability. Residents are left guessing who is "in charge," emails and calls go unanswered, and issues pile up with no follow-through. This is not a one-time complaint -- this is a pattern over years. The most concerning issue is the excessive and unexplained utility and trash charges. On top of regular rent increases, residents are now paying hundreds of dollars per month in additional fees. Trash alone has reached $130-$150 per month, despite the property having only two trash bins. With approximately 32 units, this comes out to nearly $4,800 per month for trash alone. No transparent breakdown has ever been provided, despite repeated requests. What makes this worse is that residents have documented illegal dumping on the property, which management continues to ignore -- yet tenants are financially penalized for it. Charges go up. Transparency does not. Maintenance issues have also been consistently mishandled. Over the years, I have submitted multiple work orders involving mold, water leaks, broken appliances, and bathroom repairs. Some took months to address. Others were never resolved at all. Billing happens immediately. Habitability issues are treated as optional. The condition of the property speaks for itself. This side of the complex is neglected, dirty, and visibly falling apart. Landscaping is poor, trash areas are overflowing, and common areas are not maintained. Meanwhile, the other side of the complex -- where management or a manager typically stays -- is clean, landscaped, organized, and clearly prioritized. The difference is impossible to ignore and deeply unfair to long-term tenants. I have attempted to resolve these issues the proper way -- through emails, calls, follow-ups, and in-person communication. Responses, when they happen, are often dismissive or defensive. In some cases, the only response has been an attempt to quiet complaints rather than fix the underlying problems. Long-term tenants should not have to fight this hard for basic management, transparency, and respect while rent and fees continue to rise. This property urgently needs: * A consistent, on-site property manager * Transparent and fair utility billing * Timely maintenance that meets habitability standards * Equal care and investment across all areas of the complex I am posting this in hopes that someone in ownership or upper management will finally take notice and take responsibility. I am open to direct communication and resolution -- but continued silence and inaction are no longer acceptable. People deserve to know exactly what they are signing up for.

    Saw the listing for an apartment online and contacted them twice through two different websites…read more(HotPads and Trulia) to check availability and no one has contacted me back. I've sent a follow up email to the property management, Pan American Properties and even called the number listed (1-714-886-3457) where I keep getting a recording that the voicemail box is full.

    Twelve31 - apartments - Updated May 2026

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