I have really enjoyed my time here. I am saddened to leave my home but I am also excited for my new…read moreplace since it will be a better commute for my partner. I really love how attentive Reign, Richard and Nate are. Every time I stop by for a small inconvenience they are always willing to help and make things right. Not once have I had a bad experience here. They are very easy to get a hold off and always follow up if they don't know the answer . Now, I would also like to compliment the Maintenance staff. David and Leo Sr have always been great at getting the repairs done. I don't think I have one negative thing to say. Maybe I'll be back again in the future but for now this place I called my home will live in my memories . Thank you everybody for the lovely year and cherish memories. I will be living at The Citrus apartments which is also managed by the same management company. Excited to see what new memories I make there. Eduardo Medina

The leasing office staff made the move-in process very easy and stress free. I was glad to be…read moreworking with Nathan Niven he has been professional and friendly, and communication has always been clear. The property stays clean and maintenance has always responded promptly whenever needed. I've had a great experience living here. The management team is responsive, maintenance requests are handled quickly, and the community is quiet and well kept. The location is convenient with easy access to shopping, restaurants, and the freeway. I would definitely recommend this apartment community to anyone looking in the West Covina area.

Todo, empezando por personal de la oficina, muy ruda Reyna nunca quiere hablar con los…read moreinquilinos. Y le cierra la puerta en las narices a uno . Estos apartamentos son lo peor que puede haber, mucho pleitos, y música fuerte hasta la madrugada, mi apartamento todo el tiempo oliendo a mariguana, en el piso de arriba porque los de abajo fumaban, los homeless entraban al parking en la noche y asustando a la gente porque eran violentas. Aparte allí te cobran security y el security nunca hacía nada por sacar a los homeless, también cuando me salí de allí dejé el apartamento impecable, y todo y así me cobraron pintura y no se que otras cosas más. Mucho problema con el parking , por fin ya no estoy allí quería salirme antes pero para salir me cobraban casi los 7,000. Si rompía contrato esto es ridiculo.

I have read sooo many reviews about these apts and these people can't be lying. They all saying…read morecockroaches everywhere, deadly spiders everywhere, noises from neighbors all times of the night, Kids loud, Neighbors rude. Management don't ever answer the phone, They are only nice when they're trying to get you in the door. I don't know if they're nice or not, but I will contest to they do not answer the phone and as far as cockroaches if I ever and I do mean Ever See a cockroach or a deadly Spider I'm a take it straight to court. I do know these apartments are very old and bugs. Can creep in the cockroaches are just discussing. When I think about cockroaches, it makes me feel as if these apartments have a high turnover meaning people comment live, then Move out. And they turned the apartment over within a few days and rented out To another family. I'm allergic to cockroaches. Also, I have seen complaints about Parking and yes, that does look very limited. Just hoping and praying these apartments are not The hood or the ghetto.

Leasing office hours are not updated. I stopped by three different times and they are never able to…read moregive us a tour . The signs on their door says closing time is 6 it's only 4:30 and they said they were closing soon. They don't care for their future residents. I had high hopes for this spot.

Been living in these apartments since we moved back in SoCal about 3 years ago and no big deal…read moreproblems more than a couple of parties late night or some idiots that play the fools about their responsibilities with their furry ones but super safe and quiet; If ever thought of moving here that would be a good place to be alone or with family like myself. I must add the service from the administration towards the renters is pretty healthy, in the office the staff is friendly and act rather quickly which is great and whenever you require maintenance for anything in the apartments the guys working it out are very professional, helpful, friendly and actually care that everything works correctly so next time they come is for something completely different, that is hard to find. I openly recommend them.

submitted my request and the next day it was complete. I am very satisfied with the Freddy quick…read moreresponse to get the job done. We appreciated thank you.

Don't rent here. Poor management, outrageous move out fees, poor communication, continuous…read moreturnover with staff. Not worth the money they charge for rent plus the utilities and trash that vary and are never the same charges. Another thing I'm a little confused here. Why does it shows Hannah A as Manager and Kim Sok as Business Manager? It's the same photo different name. Sounds very sketchy and I dealt with Kim at Torrey Pines never a Hannah A. One person portraying different people??

I am a long-term tenant of nearly three years, and the ongoing mismanagement of this property has…read morereached a point where it can no longer be ignored. What was once a well-run community has steadily deteriorated, especially since Cristal left. Since then, there has been no consistent on-site property manager, constant turnover in leadership, and a complete lack of accountability. Residents are left guessing who is "in charge," emails and calls go unanswered, and issues pile up with no follow-through. This is not a one-time complaint -- this is a pattern over years. The most concerning issue is the excessive and unexplained utility and trash charges. On top of regular rent increases, residents are now paying hundreds of dollars per month in additional fees. Trash alone has reached $130-$150 per month, despite the property having only two trash bins. With approximately 32 units, this comes out to nearly $4,800 per month for trash alone. No transparent breakdown has ever been provided, despite repeated requests. What makes this worse is that residents have documented illegal dumping on the property, which management continues to ignore -- yet tenants are financially penalized for it. Charges go up. Transparency does not. Maintenance issues have also been consistently mishandled. Over the years, I have submitted multiple work orders involving mold, water leaks, broken appliances, and bathroom repairs. Some took months to address. Others were never resolved at all. Billing happens immediately. Habitability issues are treated as optional. The condition of the property speaks for itself. This side of the complex is neglected, dirty, and visibly falling apart. Landscaping is poor, trash areas are overflowing, and common areas are not maintained. Meanwhile, the other side of the complex -- where management or a manager typically stays -- is clean, landscaped, organized, and clearly prioritized. The difference is impossible to ignore and deeply unfair to long-term tenants. I have attempted to resolve these issues the proper way -- through emails, calls, follow-ups, and in-person communication. Responses, when they happen, are often dismissive or defensive. In some cases, the only response has been an attempt to quiet complaints rather than fix the underlying problems. Long-term tenants should not have to fight this hard for basic management, transparency, and respect while rent and fees continue to rise. This property urgently needs: * A consistent, on-site property manager * Transparent and fair utility billing * Timely maintenance that meets habitability standards * Equal care and investment across all areas of the complex I am posting this in hopes that someone in ownership or upper management will finally take notice and take responsibility. I am open to direct communication and resolution -- but continued silence and inaction are no longer acceptable. People deserve to know exactly what they are signing up for.

Saw the listing for an apartment online and contacted them twice through two different websites…read more(HotPads and Trulia) to check availability and no one has contacted me back. I've sent a follow up email to the property management, Pan American Properties and even called the number listed (1-714-886-3457) where I keep getting a recording that the voicemail box is full.

I lived at Rollingwood Apartments from May 14th 2017 until February 24th 2019…read more It was the first apartment I have ever moved into and from the first to the last day my wife and I had a great experience. Art and Danyell manage the apartments extraordinarily well. They were always prompt on anything that was needed and went the extra mile to make sure we were taken care of . We rented a one bedroom apartment on the second floor of the K building and were very pleased with how spacious it was. The apartment has lots of storage space and the outside patio was awesome to use during the summer. They have onsite security with a 24hour emergency number to call as well . Overall my wife and I enjoyed every minute we spent at Rollingwood. Art and Danyell we truly appreciate what you did for us, even on the very last day of moving out you truly accommodated us and we greatly thank you for that . If anyone is looking for a great place to call home, I can assure you Rollingwood Apartments is a great place to live.

I been here at rollingwood for 3 years and my highlight of my stay here has been the manger Marissa…read more! She is truly THE BEST she is very helpful and knows her stuff she has the best customer service and her personality is the absolute best bubbly and positive! Thank you ! Best wishes to you !

Moving in was remarkably easy, and Liz made the entire process seamless from start to finish. She…read morewas professional, responsive, and genuinely helpful, which took a lot of stress out of the experience. The community itself is clean, quiet, and exceptionally well maintained. It feels peaceful without feeling sterile. What really stands out is how pet friendly and family oriented the property is. The amenities are thoughtfully designed and perfectly suited for everyday life, not just for show. My family feels comfortable and at home here, which says everything. I could not be happier with my decision to live here and would confidently recommend this place to anyone looking for a smooth move in and a high quality living environment.

The application process went smoothly, Liz was such an amazing help making sure we have everything…read moreready. Another huge plus was the maintenance of the property, very clean and well maintained!

My family has lived in Covina Palms Apartments for over 9 years and have had a great experience…read morehere. Our property manager, Ms. Gabriela, is professional, kind, and caring. If we ever have an issue, she attends to it promptly and professionally. We are very happy here and enjoy the property.

When my ceiling fan stopped working our maintenance man Arturo came by and fixed the wiring issue…read more Arturo is always nice to my wife and daughter when he is over. Thank you Covina palms manager Ms. Gabriella for always having a quick response on maintenance issues

I dropped by this property to inquire about a few things and let me say they have the sweetest…read morestaff. They were very welcoming and answered all my questions. Jessica, Majilin and Miguel thank you! And the property is well kept. If you're looking for a nice place to reside I would highly recommend this place.

Hi casa Moreno I saw Majilin today at the store was very nice to meet her always helpful and that…read moresmile she give was nice living at casa Moreno Majilin told that they have events for holiday that's is very nice she show me pictures congratulations to everyone.