Every staff member was amazing, very knowledgeable and capable providers. I love Lauren!read more

For some reason, finding quality eye doctors in the Southern Maine area is a task. Having been to…read moreone eye doctor for about 7 years, I was hesitant to go somewhere new, but I am SO glad I did. I ended up coming across Beacon Eye Care after my dad came here and sang their praises. I scheduled an appointment and from there, it was magic. When I walked into Beacon Eye Care (which literally looks like a house), the woman at the front desk was incredibly nice and the place was pretty empty, which is also something I could appreciate. I was then welcomed by Dr. Lauren Boutet, who was such a gem of an eye doctor. I talked to her about some eye irritation I had been having and how my other eye doctor kind of dismissed it as dry eyes. Lauren took the time to figure out exactly what was going on and it turns out, I have an intolerance to some contact solutions! Ever since she diagnosed this issue, my eyes haven't been irritated and they are feeling great. She also went through my eye exam and she was incredibly patient and really put me at ease. I honestly HIGHLY recommend Beacon Eye Care and definitely will be a faithful patient of theirs.

I went to Dr. Wadja to have a lima bean sized stye drained on my right eyelid. I was actually quite…read morenervous about it, but it was a breeze. She was so professional and thorough making sure I understood everything. The techs were also great. Engaging and funny and very knowledgeable as well. What could have been stressful, was easy. I can't say enough about what a pleasant experience it was.

Unfortunately, I have had a pretty frustrating experience with this office. I went in originally…read morefor a long over due exam. It was an odd experience but I did not think much of it. Dr. Turrisi brought her small dog into my appointment without my permission. The dog had just come from the vet's office for some sort of procedure and was heavily medicated. Dr. Turrisi was very focused on the dog (as a pet owner I would have been too, which is also why I noted the unprofessionalism as odd but let it go). We got through the exam, and I asked about contact lenses. She advised me to where my glasses for a bit and then call back if I am still interested in contact lenses. She did not advise on a timeline and in retrospect I should have asked. I moved on and ordered my new glasses. After a few months, I decided I was still interested in contact lenses, so I called to set up the necessary appointment. I was told that I did not call back within 3 months so I would need another exam out of pocket. It was a few days over that allotted time. (To be clear this is their policy, which I understand as prescriptions do change but most insurance companies only pay for one exam a year). I am not upset about the policy, I am upset about the communication and lack of professionalism that followed. I was told she would check but it should be fine and I will receive a text message confirming my appointment. She quoted me for the fitting and the prescription at $155 with some help for my insurance. 10 days later I receive a text message letting me know I am scheduled for the exam and the other necessary items and that I will have to pay an additional $185 for an exam. I again called and was told, oh no the exam is not necessary since its is only a few days past that 3 months in our policy. I was also told that the person sending the text message works from home and she just doesn't see what we see here in the office. That was good enough for me. Today was supposed to be my appointment. I received a text at 9:30 saying my appointment was a half hour later than my original appointment. I was confused , so I yet again called and was told, my exam is first and then that is my second appointment for the fitting. I went back and forth with the receptionist who I know was just doing her job but was not helpful. When I stated that it just seemed like that were trying to get more money from me, she got upset with me and asked me to stop talking to her like that. I then spoke to the office manager who checked with the doctor who said she would see me but still would charge an additional $55 for a refraction which was necessary for the prescription. I am not an eye doctor and I am sure it would be necessary but it wasn't about the additional $55 or even the $185. The whole experience was pretty negative. I am fortunate enough to have health insurance and really the contact lenses are just a want and not a need. There really seems to be break down in communication in their office and the need to make money and their own personal lives seems to be more important than the care of their patients.

After being missed diagnosed by two medical personnel (nurse practitioner and ophthalmologist) ,…read moreDr. Carissa McKallagat identified a serious eye problem and addressed it immediately with appropriate antibiotics resulting in my recovery. Thank you!!

Very accommodating- took great care, friendly and fast. I would highly recommend them.read more

They were able to make glasses for me for a particular focal length I wanted, no questions asked.read more

Very nice doctors and technicians. Updates and new equipment making the appointments very easy. The…read moreproblem is when you need glasses. I've had the same insurance for years and never had an issue until I let these people get involved. Now when I get a prescription it somehow doesn't line up with when I'm able to get new glasses. I ended up having to go months longer with an old prescription and just shrugged shoulders from the person in charge of ordering glasses. I had to switch doctors and wait an extra 6 months just to be able to get back on schedule with a different, not as good doctor- but at least I can see. Waited until I was no longer a patient to post.

Talk about a great staff ? Very glad they have hired better staff in there. Very patient, went way…read moreout of their way to help me select sunglasses, and new eyeglasses, etc. Saleswoman " Molly " was a pure joy ! She better stay I hope ? The rest of the staff made me feel at home, all of them ( miracles do exist ) friendly and good attitude to boot ! I regained faith in their business practices ! I am so glad the bad staff left the building, cause it's given them a black-eye for a couple years ! Welcome back to Lenscrafters everybody ! Kudos to LensCrafters, and the entire staff there ! Joe W. - NH

Hire better staff to improve your business! Stop charging ridiculous prices and add more food to…read morethe Captain's platter!!!!

Best selection of frames in the area, great prices. The employees were very helpful and their sales…read moreapproach was totally about finding me the perfect frames, not making the sale. Oh, and I got my glasses the same day! Save yourself the frustration and high prices of Lenscrafters or other places and go here.

Lets just say ive had several problems here ...Sandy runs the show…read moreand shes all bussiness if they make a mistake they do fix it but they make a lot.. Sandy makes a lot of communication mistakes...gets things mixed up ... i had to get new lenses due to the doctors flub up.. Sandy never communicated this to me for months..i went told half hour the man comes out and hands me the glasses all set goodbye .. no sitting down checking to make sure all was up to snuff ect... just so long..customer service??ive experienced several snaffoos here that shouldnt have happened going to get my new glasses a young girl brought them out for fitting ect..i told her what i needed and she paniced with deer inthe headlights and ran off so Sandy came and adjusted..they are ok i would say give them a chance but dont be surprised by a lot of errors i think ill pass on them next time... but good luck...by the way when I noticed the doctor gave me the wrong reading strength I went to tell Sandy and she checked yes yes not strong enough let me call the doctor I went back a week later to find out she was like huh? Is there a problem..no clue..then she calls months later asking when I was gonna come get the new lenses put in which was never communicated to me..she did aplogogize..but....

Watts eye care charged me for a visit which I paid at the time of my visit then billed my insurance…read morecompany without my knowledge. They then billed me for an additional co pay. They DID NOT tell me at the time of my visit that additional charges would be billed. In my book that's double dipping. Shame on them and their book keeper Trisha for doing the right thing to correct the situation.

DR Kristin Baragona, is an excellent choice for an eye doctor. Both professional and knowledgeable…read morewith a friendly approach to providing the best needs for your eyes.

Great experience. So fast and efficient. Leonard was excellent In and out in 15 minutes. Buy…read moreone get one pair free. Takes 7 days to get the glasses. I'm Ok with that. Service and efficiency A plus Tons of frames to choose from. They can take your flexible spending account card. Will update when I get my glasses. No waiting. Convenient for sure

The nicest and most helpful retail optical place I've been to. I've tried so many different places…read more(Lenscrafters, small family business ones, Lens Doctors, other chain stores, etc.) Leo and Mike give great customer service. They were patient and friendly and didn't push sales. They were able to help me find the right pair of glasses with the right fit. Bj's usually has deals throughout the year (like 50% off lens) and though they don't take my insurance, it's usually similar in price if I use it elsewhere. Great selection of frames and lens options. I'm really picky about my frames and like to take my time selecting the right style for my face shape. The optical department is the best amongst all the other departments in BJ's in my opinion.

I need a diabetic eye exam, and my glasses broke so I need a new pair. My old prescription is…read moreexpired. I called Elkinsons office and they refused to see me because my secondary insurance is Mainecare. I have Anthem insurance as my primary provider, but apparently that doesn't matter to them. I guess it takes too long for them to receive the piddly was small portion of their fee Mainecare covers, so they choose to discriminate against Mainecare patients. Way to go! Greedy sonsabitches!!

I have been seeing Dr. Elkinson for 2 years. Prior to this practice, I was a different practice in…read morethe town I moved from. My overall experience with Maine Family Eye Care is very good. They are caring and thorough in the exam. The staff is very professional from setting up an appointment through selecting eyeglasses. I purchased my current progressive prescription from them after my initial consult last year. They have been excellent. Dr. Elkinson determined that my vision did not change much over the past 2 years. I did not feel pressured to purchase another pair. My next follow up appointment is in 2 years. I walked out with an updated prescription. The eyeglass specialist offered to look over my glasses. He performed a minor repair as a courtesy. I recommend Maine Family Eye Care for professional eye exams, eyeglass fitment and friendly personal service.

All around excellent experience. It is was nice to deal with real humans throughout the entire…read moreprocess. Would recommend to anyone.

I did a review on lensecrafters A month ago. Just a quick…read moreupdate . I still do not have my glasses . I have no words . The new manager seems like she really wants to fix this store . She has been very attentive trying to address the incompetence of the rest of the employees. I just want my glasses and put this place in my rear view mirror.