Professionalism, technical expertise, clear communication, trust, friendliness, courtesy, and…read moreempathy are all hallmarks of excellent customer service. Karen and her team display all these attributes. I felt respected as soon as I walked through the door of this shop, and my (many) questions were promptly answered throughout the process of securing new eyeglass lenses. I highly recommend VIP Eyes for your eyewear/eyeglass needs.

Purchased my second pair of glasses here a few days ago. The owner of the business was there to…read morehelp me out this time around! He was so kind and helpful. The value of my glasses, their glasses, and the quality they offer in the different lenses choices is such a blessing! Every time I come here, people are always so kind!

Another great "annual" visit. I love that a follow up is every two years! Promptly seen on time…read moreand eye exam was thorough. Staff were welcoming. Had a pair of old sunglasses fit to my head, and now I'm looking forward to wearing them. Dr. Liam has an ebullient personality and I've enjoyed each visit.

My wife and I have been to Casco Bay Eyecare in Scarborough for eye exams a few times now and we…read morehave had good experiences. The office is clean and easy to find and park. The wait time has been minimal (if at all because the providers seem to run on time) and Dr. Liem is super nice, knowledgeable and a good listener making sure my questions are answered. Front desk staff and other support overall are professional and friendly. Our only complaint would be we wish they had even more glasses frames, particularly sunglasses to chose from in-house. I ended up getting mine at the slightly larger Portland location in the old port- something to keep in mind that each location may have a few different options to check out if you don't see what you want at this one. When ordering glasses it took about what they estimated time wise. The glasses are good quality glass lenses and are a bit more expensive than other spots we have been to over the years. All in all I definitely recommend.

I have very, very bad eyes. I started going to this practice upon a referral from my sister, then…read moremoved away, and started up again when we returned in 2015. I really like Dr. Roush - he is thorough, uses English to explain what he is doing, listens to me about what I'm experiencing, and is efficient. He diagnosed a bad retina and sent me to Maine Eye, that afternoon I had emergency retina surgery so I'm very appreciative! Recently, we dealt together with weird stuff that turned out to be another retina issue that required more work. I recently referred Wayne to go there - he's fussy and has not had good luck with the practice he was going to. I confess to being rather nervous - but he sent me a text after the appointment and said "love him". So all is well! Wayne is now in a daily contact lens that allows him to NOT wear (or lose all over the house) his reading glasses. Yay, Dr. Roush!

Dr. Roush is highly competent and an expert in dry eye disorder. He has a refined protocol for…read morediagnosing and effectively treating a very difficult condition and I am grateful that I found him. The staff is accommodating and the IPL laser tech/aesthetician is exceptional in her skill and bedside manner. I completed the protocol about a year ago and my condition is 100% improved. I highly recommend Dr. Roush and the team for your eye care!

I am giving Family Eye Care a Five Star Rating! I have been…read morea customer for 3 years now and always look forward to my appointment. Dr Kandra is so nice and knowledgeable.. she listens carefully to my concerns and always has a plan laid out for me. Scott and Jonathan are great too! They make me feel so special when I come in and are helpful with insurance concerns as well as helping me find new glasses! Ohhh and the glasses!! Can I say the best selection ever!!!! I love being able to reach out and having a person to talk with about my glasses and when I say on mine.. yes, I did‍ I had a new pair in no time!! 5 all the way!

Family Eye Care is a great place for your optometry needs. Since the Connell's retirement, Juliann…read moreKandra has taken over the practice, and she is such a gem. She is incredibly nice and makes you feel comfortable about getting your eyes checked. My four stars are solely directed towards her and her work. If I were to rate my overall experience, I would probably give it three stars. The woman who takes you for pretest before your examination, I forget her name, is slightly rude. For instance, when doing the pressure test, I have a really hard time keeping my eyes open to get an accurate reading. When I went today, she had to retake the test numerous times and I could hear her heavy breathing and annoyance each time, which didn't help an already stressful situation. When she asked me questions, it felt rushed and like her mind was elsewhere. It just made for a stressful experience. Lastly, when ordering contacts or trying to schedule an appointment, it can be a challenge to reach them, and even after leaving a voicemail, sometimes you don't get a call back. Overall, the service of Juliann trumps the lack of customer service from the other workers, which is why I rate it four stars. If they could fix some of the those bumps, Family Eye Care could be really, really great in all aspects.

Amazing customer service and expert advice. High quality glasses with state of the art equipment…read more I was given the time needed to select the best glasses to fit my needs. I love my glasses!!! Thanks Tim It is evident that you love what you do and do it well!

Bought pair of Zeiss sunglass progressive lenses for an existing Rayban frame 10 days ago .. told…read moreTim I specifically needed lens color that would help me pick up the golf ball better against the sky .. he talked me into brown with yellow tint to pick up shadows and land slope and the like .. well, that was all well and good for looking at the land, but it turns out that the yellow tint also makes the sky the color of weak chicken noodle soup that is impossible to assist in picking up the flight of the golf ball, which is what I stressed up front was my major concern that I was looking to solve .. keeping the new lenses anyway since they are useful otherwise, but not what I wanted .. so minus one star .. then went back a week ago and ordered new pair of Rayban metal frames and Zeiss brown photochromatic progressive lenses to also use for golf .. the particular Rayban frame selected had spring wrap loop ends on the temples that wrapped completely around the back of my ears and were super comfortable to wear without slipping during athletics .. specifically wanted these frames and not one with straight temple pieces and made a big point during ordering how much I liked the loop wraps around the back of my ears .. so the glasses I got in yesterday had straight temple pieces anyway .. having waited a week for the glasses to be made and then driven an hour just to get down to the shop for pickup, it was way annoying to have these folks try to palm off a frame that I did not even want or order .. the fellow who helps Tim out front, when I pointed out that these were not the frames I ordered only said "Oh, is that a problem?" .. no other concern, really, except offering to order in the correct temple pieces that would take a week to get there and mean I had to drive back to the shop again on my own dime .. when I asked him whether the frame that I tried on and that they used for fitting to my specifications for ordering was still in the shop, he said they were no longer there and that they must have been sold to someone else who wanted them really badly right away .. begs the question that I had them on my face when the new glasses were ordered and my measurements taken .. so why weren't the frames I tried on and made a point of noting how much I liked the ear wraps on the temples set aside for my order instead of ordering something that I did not want or ask for that came with straight temple pieces? .. go figure .. this particular fellow was less than helpful and I thought his behavior bordered on indifference to the wrong frames being ordered when they had what I wanted right there in their hands when I made the order .. I cancelled this order and got a refund and now have to go find something someplace else .. minus two stars for this ..

I recently moved to Biddeford and needed a new eye doctor for an annual exam. Maine Optometry was…read moreconveniently located, I parked right on the street outside of the business, and was promptly seen to once I checked in with reception. Everyone was super friendly and the exams were fast, painless and the technology seemed very cutting edge. I was happy with the service and the results and have made a follow up appointment to keep up on my regular eye health. If you're looking for a new optometrist, give this business a shot, I had an excellent experience.

Staff is very nice and helpful. Exams are thorough and they have a good selection of eyewear.read more

My glasses entirely broke, unwearable, during a vacation in the area…read more Half blind without my glasses, I got a ride to Associated. They were able to switch the lenses into a pair of sunglasses I still had, that were luckily an identical frame. They also helped make sure I had sunglass clip-ons to use until I could get a replacement. The place was clean, well staffed, and they provided absolutely fantastic customer service. Highly recommend for any vision needs.

Previously reviewed my Jun 2025 eye exam experience at Associated Eye Care. Today I visited their…read moreoptical shop with my script, and it was an equally great experience. I was directed to a large selection of frames to start picking on my own. But then Tami joined me & added a few more frames for consideration. With her optics & shop inventory knowledge, I chose two new pairs. Couple days later, I brought in a damaged pair and Tami was fixed them same day.

I am so grateful to Casco Bay EyeCare! Last Spring, I had an accident with one of my eyes while…read moreshaving. It was scary, I thought I might lose my vision which was getting blurry and deteriorating in just a couple of weeks. Since I was on Cape Cod dog sitting, I drove up to the Mass Eye and Ear emergency room in Boston. What a shocking disappointment, their ancient equipment looked left over from the Civil War and their ER doctors were literally running from room to room. After that strange appointment, I was more anxious about my vision. Then I thought to call and make an appointment with Casco Bay EyeCare in Portland. I'm a long time independent Medicare agent and have lots of Maine clients who are happy patients there. A week later, with little sleep and stressed out, I drove over three hours for an appointment with Dr. Amy Cyr. I entered their beautiful Old Port offices, hopeless and exhausted. I asked one of the front desk gals for a hug. Dr. Cyr led me into her office which was so clean, her equipment looked brand new and as up to date as could be. Dr. Cyr put me at ease right away and said she could help me. She spent over an hour examining my eyes from every angle, with the latest equipment that Mass Eye and Ear ER did not have! I had one of the worst cases of dry eye Dr. Cyr had ever seen, my eyes were a mess with irritation and thus the blurriness. I left the appointment with hope restored and deep gratitude. I immediately began a daily regimen of preservative-free eye drops in both eyes several times a day, which I continue to this day. My eyes retuned to normal within a week of my appointment with Dr. Cyr. On a follow up visit a few weeks later, I brought a bouquet of flowers for my eye hero, Dr. Amy Cyr and the good gals at the front desk. To me, the team at Casco Bay EyeCare in the Old Port, are eye angels. Thank you, above all, Dr. Cyr and also Kaylin, Liz and Debbie. Thank you.

The rudest of the rude at the desk in scarborough. Doctor was great, support staff is deplorable…read more Would not ever recommend this place EVER. With such a lack of basic manners, it does not matter how good the doctors are. Disgusting to say the least.