This Walmart's service is atrocious. As someone who has worked in customer service before, I cringe almost every time I ask someone for help. The associates put forth almost no effort to help customers - at best, they'll tell you what aisle something is on (having previously worked at Walgreens, my expectation is that they should go with me and help me find the item or offer an alternative if it is not available), and at worst, they'll simply tell you that it isn't their area of expertise and either not recommend another associate to help or promise to go get the other associate and then never come back. The customer service associates are blase or outright unfriendly, and overall interacting with them is a frustrating experience. I do appreciate Walmart's offering pickup and delivery, which is the main reason this Walmart didn't get 1 star, but today I even had a negative experience with that. In the app, I selected to allow substitutions, but upon receiving an email about one substitution in particular (they gave me inferior Great Value brand bacon instead of choosing a different higher-quality brand), I decided to give them a call and ask if something could be done about it. I don't know what I was expecting. The associate on the phone was unhelpful and essentially told me it was too close to my order time, even though according to the app, my order was still in the "handpicking" process and I had received the email only about 15 minutes before (and had been on the phone for several minutes by that point). Now I'm stuck with a brand of bacon that will cook down to almost nothing (*their* brand of bacon, I should add) instead of the good bacon I ordered. I don't know, maybe after working at Walgreens, I have some outsized expectations of customer service. Maybe it's asking too much for the customer service associates to actually act like they *want* to help you and *want* to make your experience at their store a positive one. Or maybe, just maybe, Walmart should train their employees to be a little bit nicer and actually put forth some effort. Just a thought. read more

Walmart West Lafayette has the worst check out system I have ever seen. Tried to get medicine with my HSA card and was refused. Tried to pay with my bank card and they also rejected it as well as locked my bank card up because of the rejection and flagged my account for fraud. Your system sucks and you need to get it fixed. I don't know how much it will help but I'm taking steps to hold Walmart accountable for my wasted time. I will be filing a complaint with every possible avenue I can find. You should also train your people to not try to take your customers bank cards. I literally had to grab my card from her hand to get it back because she wanted me to jump from register to register trying to get my card to work instead of them just fixing their system. This was after she had already swiped my card so many times it locked my card and account up. I'm putting this here so maybe I can save someone else this head ache. Next complaint I will be filing will be with the Better Business Bureau! The only reason there is a star up top is because this app made me put one to post this review. I personally don't give them any type of good ratings. read more

This Walmart location has consistently provided some of the worst customer service and overall shopping conditions I've experienced. I typically shop early in the morning due to my work schedule, and many visits involve blocked aisles, unattended stocking carts, and a general lack of organization that makes the store difficult to navigate. The pharmacy and grocery sections are especially problematic, with aisles frequently obstructed and ongoing spills on the floor that are often marked with a cone but not actually cleaned up in a timely manner, creating an ongoing safety and accessibility issue. I've also witnessed shoppers being confronted or blamed for normal store traffic, including an incident where an elderly couple was trying to retrieve the last item on a shelf when an employee stepped in front of them, took it, and made a dismissive comment. Checkout operations are also inconsistent. During early hours, only a few self-checkout lanes are open, and I've seen employees using them for personal purchases while customers wait in line. On another occasion, employees lingered at the registers after completing transactions, talking loudly and inappropriately while delaying customer access. Customer service at the desk has been equally frustrating, with employees ignoring approaching customers or suddenly stating the area is closed as customers arrive. Attempts to address these issues through surveys or management have resulted in generic responses rather than meaningful change. What makes this especially disappointing is that I previously worked at a Walmart store roughly 15 years ago, where clear standards were strictly enforced for customer service and store safety. We followed the "8-foot rule," requiring employees to acknowledge and greet any customer within range and offer assistance, and we were also held to a strict "no spill unattended" policy where hazards had to be actively monitored until fully cleaned. In my experience, spills were never left sitting with just cones placed around them--we were required to stay with the spill or ensure it was actively being addressed. Our management also took accountability seriously; employees who failed to meet customer service or safety expectations were required to wear a loud cowbell during shifts for a set period of time, with longer durations for repeated issues, reinforcing awareness, responsiveness, and customer interaction standards. Compared to that standard, this location feels like it has lost focus on basic professionalism, safety, and customer care, resulting in a consistently frustrating and disorganized shopping experience. read more

Great place to get flowers for a decent price. There are always a great clearance section. read more

Walmart Supercenter - Flowers - Grocery Near Me - West Lafayette, Indiana

AWFUL! I have gone into this establishment MULTIPLE times. Every time I speak with the "manager" Mick, I can ALWAYS smell alcohol on him. That manager has also disrespected my elderly father with dementia, and is honestly so disrespectful in general. And the other "manager" Tommy has made me feel so uncomfortable many different times. They would ask me personal questions about my love life, asked if I would like to go out for a drink with them, and said if I wasn't 21 there was alcohol at their place. No employees should be talking and asking customers such personal questions. I WILL NEVER BE GOING BACK THERE THAT PLACE IS A JOKE! read more

Was pretty well-stocked with everything one could need while passing through on vacation. One kinda glaring thing missing: jackets! I know, I know, it's June, but it's chilly out at night. I went one evening after 9pm and damn near every other person here was in a Purdue hoodie or sweatshirt or jacket, but there wasn't a hoodie, sweatshirt, or jacket to be found in the store. Corporate stupidity or analytics that ignore the needs of the customers. read more

I've been to several Walmarts and I think this one is relatively good! Everyone has so far been friendly and helpful, which is a pleasant plus. I've noticed this location hire people who are older or who have disabilities, showing they are trying to increase their diversity. It's brightly lit and things are generally tidy, and there is always a friendly face that greets you when you enter and exit all making for a welcoming environment. Produce selection has the basics, but I do wish they had a little more variety. Sometimes there are some shortages on basics, but if you come back in 1-2 days usually they're restocked again. What I really like about this location is that I can get my car serviced while grocery shopping! A time saver and great prices for oil changes. One drawback is that checkout lines are long and could potentially move along slowly. Even though the self checkout line is longer, it's still probably faster. read more

I really appreciated my last visit to Walmart. They have put a lot of effort into their remodel, and items were easy to find. The person checking my receipt was nice, and the people at the self-check station helped me when it wouldn't work right. There was a really nice employee there named Ben who helped me find something too. He deserves an award. read more

Didn't realize how good to their app and self-checkout experience combination was! What a slick and that seamless system that allows to integrate multiple payments, credit card, debit, prepaid, gift cards, and cash while even splitting up the check to play with various forms of each: This is what makes Walmart a step above the rest for me. I also found a massive selection of well-organized beverages fit for a university city unlike the other big groceries in the area. There is some frustration with finding to actually discounted items here. Kroger has all the others beat in that regard. Especially with the B grade produce that seems to be just thrown out even though it is often just as good and even tastier since it has been ripened naturally, thus looking slightly weird and not right for store shelves - save farmers and us all a lot of money and waste. Self checkout is super easy, but as you can imagine this gets insanely busy during semesters where it becomes a madhouse and not worth shopping. read more

Attempted to use Walmart pay at Murphy's and no associate was aware of it, in fact, they conflated it with Apple Pay, completely different things. Walmart associates are always behind in understanding what the customer is being offered. read more

I made an order to be delivered directly on the Walmart website. I asked for it to be signed and to please text upon arrival. No one showed up, and I was still charged. Customer service was rude and said it wasn't their problem. No refund and they won't send me the order again. I will never shop there again. read more

Took my vehicle here for a new tire. the next day it was flat. The valve stem needed changed. Took it back and they broke the lug nuts that they over torqued and sent me to another shop to get it fixed at my expense that they would reimburse. Cut to today and they tell me it's a lengthy process involving lots of paperwork to reimburse me and I'm standing here waiting as they walk around deciding what to do. Since yesterday I have heard from several others in the area that experienced this and I would not recommend. i have receipts and documentation and a recording from them telling me they messed up. read more

I mostly give this Walmart a high rating due to its convenient location to the Purdue campus. My spouse and I have a graduate student apartment, and this place is a direct bus ride away from our apartment. Service--as in all other Walmarts that I have been in for years--is severely lacking. However the grocery selection and prices are very good. I can see why a lot of Purdue students go here. Not out of love, but financial necessity. read more

1. The music is always blasting. 2. The main aisles are blocked with temporary displays. 3. There are NEVER any gallon jugs of distilled water in stock. 4. The parking lot and grassy area west of the lot are littered with tons of trash. So much for the environment, I guess. 5. The only good thing is that the cashiers don't say much at all. They deserve raises for not being chirpy, perky airheads. read more

This Walmart is lazy. Not one register open. I had 2 carts of groceries and asked a register to be open. Nothing but small self checkout open. Plenty of personnel all over the store. Took me just about an hour to scan and bag everything. You would think at least one regular check out would be available. Grrrrrrrr. read more

Walmart VISION Center is totally completely incompetent!! I rate your Walmart associates, Chris and Lisa as a zero. I ordered contacts over a MONTH ago. They charged me $321. THey NEVER sent in the order EVEN though they charged me $ 321!! Soooo , yesterday I went in vision center, after MANY phone calls prior and Chris agreed to refund my $321since Lisa had never submitted the order for my much needed eye sight! BUT, get THIS HORRIBLE SERVICE, Chris Charged me Again $321 ! She charged instead of REFUNDING to my Amex card! Now my card is over it's limit and I am being pentalized $! SOS// HELP manager of Store! This is theft. This is completely, totally incompetent, horrible service in Vision Center. I know EYe Doctor is not Walmart employee, however, Chris, Lisa and Mike are. Please help me with this awful situation! read more

It's a Walmart, so the most it could have gotten would have been a two. But this is an exceptionally bad Walmart - extremely disorganised, a lot of items are not placed in intuitive places. What really gets my dander up is that just recently they installed eye-level cameras in every self-checkout machine which of course not only records you but displays on a video screen right by the machine what it is recording (a close up of you). That's some creepy Orwellian crap, right there, so no thank you - I will go the extra mile and pay the extra dollar for either Payless or Meijer. read more

i dont know why people dislike it? Walmart saves lives of us students. they need to be fairer to their employees tho, but if we ignore conscience, walmart is reaally convenient read more

My wife and I came here with my 18-year-old brother in law to buy a variety of items, including a bottle of champagne for New Years Eve. When we went to check out, we were told that we wouldn't be able to purchase the champagne since my brother in law was with us. There was no signage to indicate that this was their policy, and a quick Google search after the fact revealed that it is NOT official Walmart policy to refuse alcohol to customers if someone underage is with them. Regardless, we are taking our business elsewhere. read more

This place is extremely rude and racist. Me and my other 2 Asian friends came in to buy alcohol. On the way in, there are two unknown Asians came along with us in the entrance. The manager in the front desk refused to sell us alcohol because they think 5 Asians entered in together means they know each other. read more

Staff is rude and does not want to help. Also look for food past its date on the shelf. They do not do a good job or rotating stick. Also customer service department is severely lacking in customer service skills. Worker at customer smelled of alcohol and B. O. read more

I had a terrible experience today. I found a table I wanted to buy, and I needed a bigger cart to carry it around. I asked someone at the front for one, and she called someone to come over and help me. After someone finally showed up, he didn't have the cart and told me he forgot and he went to get it again. I waited at the front for twenty minutes before I told someone that the person who was supposed to grab me a cart never did. She told me to go the customer service counter, which I did. They called someone else to come over and grab this cart. Then I asked her what she can do to reimburse me for my incredible inconvenience, and she told me she didn't know. Then she asked her manager. The manager looked at me, then rolled her eyes, and walked away. After talking to five people, over half an hour of waiting, I still haven't got a cart to buy this table, and the staff actively disrespected me as a customer. read more

I will never give business to this store again. I was checking out in the self checkout line and a friend of mine came by to say hi. I was buying a bottle of champagne for the new year and because of that the man working the checkout harassed me as to whether or not I was buying alcohol for her and required to see her ID. She was a minor and didn't have her ID so he refused to allow me to buy the champagne and was incredibly rude about it. I understand that a store had a right to refuse service with reasonable doubt but this was absolutely ridiculous. I hope the employee and manager are reprimanded. read more

after months avoiding this Walmart because of previous bad experiences, my wife and I did out of convenience give another try. had two carts full of groceries. Our check out gal Deangela, decided it was OK to charge the second of two packs of meat the same as the first one which was almost $2 more than it was marked, when we asked her to fix she resisted and said if she does it would charge more tax. There is no tax on grocery here!! So she grudgingly fixed and then decided to show us we had made her angry by SLAMMING the rest of our groceries down and THROW them in the bags any old way, and of course, gave us the silent treatment as well. Somehow I managed to hold my tongue as I didn't want to react out of anger. As soon as we got outside my wife called the store and asked for a manager as she was really upset. Well it's a 10 minute drive home and we were home and I had all groceries unloaded and she was still on hold for a manager. She has yet to speak with a manager as after 16 minutes on hold she gave up. We will never go back and to all in West Lafayette, there is a new MEIJER a mile down the road and it is a delight to shop there. Avoid this Walmart as it will truly and surely ruin your day!!!!! read more