Greetings, If you can't staff the makeup aisle don't lock the makeup. I waited way too long for assistance. No one answers the button when you're waiting to get the locked makeup. I am pregnant and had to walk to customer service and ask for help which was unnecessary and provided a horrible customer experience for me. A quick store run lasted way longer than it should've. read more

If zero stars had been a choice, I would've selected it after being yelled at by a keyholder associate in the cosmetics department. I went up to the front of the store to ask to speak to the manager on duty, which is today at 2/6/2926 4:48 PM. The manager on duty was called to the front of customer service several times, and after waiting 35 minutes, I left the store. This location needs revised training for every employee, from management down, on customer service. The only good experience that I had was the greeter at the door. It's sad as consumers we have to be yelled at just for asking a question read more

Waited for over 30 minutes for someone from Walmart for assistance in the makeup department, pressed the bottom over five times. Nobody ever came. At this point take down those walls if you aren't going to help. I'm super mad and wont go to this Walmart for makeup again. read more

Well another Walmart goes ghetto! No service, just blank looks when asking for assistance, shame!!!

One of the more organized & clean stores I've been in. Looks like the Millenniums are running the store with their ambitious & helpful customer service. Since my household & drop off locations decreased, I didn't have the need to shop in bulk. Yet, I was reminded that variety & quantity is easy on pockets. If I'm not mistaken 16 bags that the Cashier gleefully rang up & bagged neatly. As soon as I open the trunk an employee who was getting off helped me with the bags-even swapped out his gloves beforehand. Keep up the good service. read more

Walmart Supercenter - Six Feet & Masked Up Drop Offs for the FAM(S)...one Vegan item for me LOL, 11.20.2020. - Department Stores Near Me - Stone Mountain, Georgia

Tuesday, September 11, my daughter went to the vision center because she was only missing a small screw on her glasses and the person (a woman) broke them in a second and just said no, she was not responsible because they repaired them for free and they were not responsible for anything... in the first place we were not asking for the free repair... So just because of that she broke them and she is not responsible, she did not even say sorry to my daughter, she saw that my daughter was crying for her glasses, and even so she did not give a solution, she only said talk to the manager I do not care and since it was late there was no manager anymore, I hope that karma reaches her one day read more

I arrived at this Walmart at 8:15 to return a faulty car battery I purchased at this location a month ago. My car was having trouble starting so I came to that location before work early so there wouldn't be long wait times which I have experienced here before many times. The doors were locked closed and lights off I got out in the rain while car running no one answered door when I knocked. I stayed in my car and called automotive center no answer. I called the main line operators claimed no one there she didn't know why they weren't open. I said can I speak to a manager. She said he's not around her she would take my name and number and have him call me so I left her that info.(as of 12:15 pm no return call). I saw the light come on inside the auto center so I tried calling them again a man answers the phone says he doesn't know where the techs are he's late himself he needs to find his manager then hangs the phone up on me. While I'm on the phone with your corporate complaints line at 8:47 am comes to my car and mumbles for me to move my car to the bay. I did not hear him say to keep the car running. Because I don't want my car stolen I turn it off and came into the shop to show my receipt and explain I need a replacement. He mumbles again did I leave the car running cause "I'm not charging it in the rain". ( after I have been waiting in the rain for almost an hour). So I tell him I hope it starts up I have been sitting waiting in the rain almost an hour and getting wet to go back out there, that it's not my fault you did not say to keep it running. I go back In The pouring rain and it barely cranks thankfully as I didnt want any more issues out of this guy.(I don't know if he's going to tamper with my car). As I come back the employee states I got to give someone some grace to get here that he was late himself was supposed to be there at 6:15 when he was scheduled. I said that's not my problem they should have someone there I dont have to give anyone anything they are supposed to be open at 7 am it's not my fault you all can't do your job on Time according to the hours you have posted. He's says I'll take care of you and I asked him for his name and he refused to give it to me. He said there is my manager talk to him about it. I told the "manager" my experience up until that point. He says I'm sorry gave me the employees name then tells me to blame it on the store manager that no one was scheduled I said someone was scheduled at 6:15 am and admitted he didn't come to work on time that his statement of blaming the store manager was false. I said well you could have at least put a sign on the door he gets an attitude says if no one is here they can't put the sign out there ( the store was full of employees and the operator knew no one was there could have sent someone out to put sign on door till they arrived) I wasn't rude or loud or cussing or even argumentative I was stating the facts and did not appreciate the false excuses he was giving me for the lack of service. I didn't want to get into it anymore as he walked away he stated loudly as opens the shop door so other employees and customers that just arrived could hear him say I'm not in the mood for your attitude right now. I repeated in his same tone I don't appreciate your attitude right now either. He says I'm not giving you an attitude I said sorry and I didn't have to give you our names or take care of you what else do you want from me. He states you could have taken it to another Walmart I say well you sold me the bad battery why should I be inconvenienced to have to go to another Walmart. He goes in the shop and as I watch him to make sure they don't tamper with my car, I can hear him talking disparagingly about me loudly to the other employees in ear shot of other customers which I surely did not appreciate. He comes back in mumbles under his breath he didn't take his medicine today did he that he has to take it to keep him from having suicidal thoughts.( this is your manager) read more

0 Stars & 2 Thumbs Down for this store. The 1 star is for the dead roach I saw on one of the aisles. In all the years I've lived in Lithonia, I've only started shopping at THIS Walmart THIS year! There's another store within this store is why I came here to begin with. I'm not fond of even shopping in Walmart because of all the cuckoos that fly in to make the news with bizarre incidents...and dress code violations. First time I came here was April 2024. For a "Supercenter", it looks pretty rundown and unappealing on the outside. Inside looked depressing and like your average non-Supercenter location, equipped with Hood Staff and worn out Receipt Checkers. July, I went to their Deli and ordered some dried, heat lamp boneless wings, at full price...no discount for old food that's been sitting. Didn't know they were stale until I got home - which isn't too far away, but it's just outside their zip code. Tried to call them back the same day and had no success. I called their 1-800 Call Center number, and was told to bring back the container + the receipt. Nobody over the phone said what these people inside the store were saying, so they're free to make up their own rules. Yesterday (08/08/2024), I came here to shop with everything "they" told me to bring. The "help" and "understanding" was non-existant, along with 0 professionalism; first visit to CS: they brought out 'Rico' who doesn't introduce himself (or herself) who claims nothing can be done because the container is missing info on the package labeling. They succeed in getting rid of me the 1st time with their B.S., so I resume shopping, finish up, paid for my stuff, and went back a 2nd time... This time, I asked for 'The STORE Manager', but this time - out of the crack and crevasse of Hell comes Brittany...Personal appearance aside, I thought it was a guy! Seen too many Studs for one life time. Anyways... Nothing but Stank Attitude from this one. The rudeness was so unnecessary, I opted to leave + stating I didn't like their attitude. It's one thing for Walmart employees to try and "flex" like they're something when they're working for a company that refers to them when they lose their lives while employed to them, as 'Dead Peasants'. I digress... I'm getting to leave (and vowed to never come back to this location) when I inquired to the Receipt Checker 'How can I get in touch with the Store Manager?" You'd think the Store Manager would have some decorum and display a level of professionalism that would be far above what I witnessed with my two eyes above, but no...not here! Receipt Checker radios for 'Stephon' - The Store Manager!!! This prompted the unwanted presence of Brittany who went and got Stephon, who basically didn't want to hear what I had to say and was a complete waste of time and space. Mind you: they 'surrounded' me while I'm at the exit to the store; you know when you have those employees standing nearby as if they're concerned something's about to happen when they should be working in a store as big as Walmart and have to be told "Go do something with your time"? I found out the - forgive me, I don't know his name - the slim, Black guy working the Deli (he's always wearing a face mask) doesn't even know the return policy for the Deli he works in. Strange indeed. Said he's worked there for some years, but...doesn't know--okay. They guy that sold me the dried chicken, doesn't know the policy, and these people are making up their own rules...and trying to intimidate someone like me who wasn't at all phased but laughed at their attempt to do so...this manager could have checked the cameras for when I was actually over there, or a myriad of other things to keep me as a customer, but instead chose the wrong way, so I'll leave this last sentence: I forgot to tell them I paid with a Debit Card and can dispute the charges with the bank and get my money back THAT way. Silly me; I forgot to say that! read more

During my visit at Walmart Store number 1825 I noticed there are never more than one line open for checking out, all the rest are self checkout. I can go to any other Walmart in the surrounding area and they'll have three, or more lines available beside self checkout. I was at this same store going through the line preparing for checking out and my ground turkey had no barcode. The cashier canceled my entire order, and advised me to go to costumer service, I told her to keep everything in the cart, because it was to full at customer service and they had one person working there too, while two people were standing around at the front doing nothing. Today I was at the same store looking for a refill spray ( Airwick) only to find it was not available and no one was available to help. This Walmart is not the best at all, the management and the entire staff could use a lot of costumer services training. Date of experience: July 19, 2023 read more

I needed to return an item to Walmart. The Customer Service Rep. did not know how to do this so she told me that the paper/label machine was broken and then walked away. Now I understand why Walnat is choosing machines over people. read more

Just left from this Walmart and during my time in the outdoor department an Associate was watching me the whole time without his vest on, when I left and came back he asked me to not take lights out of the boxes and leave it out. The light was already out and there was no box in sight he accused me of something I had not done. Made me feel uncomfortable to be in the store after that, if he was in his area like he was supposed to be maybe he would have seen that light out of the box instead of waiting for someone to grab it then accuse them. read more

Went to the bakery to ask the lady about some rolls that you bake. Usually they are in the bread area. She acted like she didn't really want to talk to me any way. We don't have them over here. If she was a good employee and cared about here job, she would of tried to help. I made a comment that the store was not stock today. As I was walking away where she thought I couldn't hear here and said "then don't come back". I went back to her and ask her what did you just say to me, she said she didn't say it.I ask her what her name was. She would not tell. She said she's the cake decorator. She was black and I am white. She has blonde hair on top and brown roots. She wears it up on her head. This is not the first time something like this has happened with their employees an me. They have the most untrained employees. I see why they get a very low rating. The store number is 1184. Someone Really Needs to Help This Store Out!!! read more

On Sunday May 19, 2024, at 9 am, I tried to use the green-lit, Self-Checkout Terminal 8. As I was checking out my items, I could hear the bald-headed male worker that was watching the aisle I was in, scoff in my direction, "Numbers 3, 5, and 7, they have their lights on, whatever, Sir." While this is happening, a woman with her head wrapped, leaves the aisle she was originally watching, and the both of them are now only watching me, despite other people entering the aisle that the head-wrapped woman had abandoned. I didn't know what the man had implied, so I said, "My terminal's light is off..." "Yeah, that's what happens when you just start using a terminal," he responded, as the head-wrapped woman, now began to laugh loudly. In order to de-escalate things, I kept a pleasant face and finished checking out. The behavior of both of the store workers, was petty and unprofessional, and I did not appreciate them profiling me. read more

came here early thinking i beat the crowd but turns out their employees said to hell with coming to work how yall open at 7 and but still closed at 8 30 -9. Waste my time wont be back to this sorry ass walmart read more

I live close by to this Walmart, so it's convenient. They must have a lot of problems with loss prevention. I'm saying this because every single time I leave their store, they pretty much accuse me of stealing something. Tonight was the last straw. I bought two things. Walked out and I set off the beeper. The greeter looked at my bag and then made me walk through the gate again. it turned out that I had Nicotine gum that I had bought at Walgreens in my bag. He then asked me if I had the receipt for the nicotine gum!!! I said "are you serious? You can try to ring that nicotine gum and it won't ring at Walmart because I bought it at Walgreens.". I feel totally harassed. I will do my best to never return to that Walmart!!! read more

Most Walmart's seem to need more help or better organization, however this location in Stone Mountain #1184 just need to close all together. No one at this location cares at all about anything that deals with the customer. One visit and you wont be back. Completely horrible read more

Walmart Supercenter - Department Stores Near Me - Stone Mountain, Georgia

No liquor sales besides wine and beer. They do not have a clearance section and none of the employees know where anything is @. read more

Walmart Supercenter - Front entrance - Department Stores Near Me - Stone Mountain, Georgia

Please train your staff. And give maybe a class in customer service. I've never seen such disgusting display of people in my life. The attitudes are disgraceful. This woman gave me the run down because I asked a simple question to clarify something "what she just told me". Her word I just told you lady you have to go....ok thanks for the rudest way of explaining a policy change. read more

Walmart Supercenter - Department Stores Near Me - Stone Mountain, Georgia

Every body is languishing on these long lines extending deep into the Isles. How many checkouts are open? Not many and nowhere near what is needed. Can you call management to open another? No. Why? They hang up on you after the phone rings endlessly. Shame on you walmart!!! I78 Snellville store read more

Has classic Walmart low prices except they're always out of the Great Value brand items so you just get to look at the low prices and settle for a name brand thats twice as expensive read more

I had the best experience tonight. The store was clean. Tonya helped us out at self checkout. I'm not super tech savvy but we did it!

Horrible service managers walking around lines all the way back to the electronica and they only have four registers open this makes no sense coronavirus or not this is just horrible service Had to wait an hour to just check out crazy read more

I'm giving this store a one because they had no Bibles at all. I asked 2 people up front and one employee seemed quite irritated I asked for help. They told me where they would be. Then I went towards the back and asked two men if they had compact bibles and they said and told me where they would be if they had any. So I went to electronics and looked where the magazines and books where and there were no Bibles. Yes no Bibles and it is December. I saw a man coming out of the back carrying a loud so I didn't ask him where they were. So I found a lady walking away from Electronics. I asked her where the Bibles where and she said they were over there. Then she said you didn't ask anybody over there. I've worked over a decade in retail and never have gotten treated that rudely. Then she saw an employee over there and she said there is somebody right there, you can go ask him. She was still walking over there with me and I said she was rude and I'll go talk to him and her name was Gloria. I waited on him to help a lady and then the lady was real nice and said while he was helping her that if I needed help and I said yes and she said go ahead and ask him so I asked him and said he thought they were out of them and told me where to go if they had them. I went to where he said they were and there were no Bibles and he mentioned another possible location but was so angry about the rudest employee ever I forgot what he said. So I go to Customer Service and ask for a manager and they told me sure and called manager that was right there and the manager looked toward me and then talked to her employees and I waited and waited! She finally walked towards me a step and then passed me off to another manager and never talked to me. I asked the manager I was passed off to if they had any Bibles and she said if they had any they would be in electronics. I told her I didn't see any back there and she said that would be the only place they would be. She apologized profusely and then I told her about Gloria. She said that ususual not the kind of customer service you would get and asked her name and told her and she apologized profusely and said she would go speak to her. She was very nice. That manager's name was Dwan. This is why I usually go to Target even though I disagree with their bathroom sex policy where they will let you go in whatever bathroom of the sex you want to be. I'm highly against that but Wal Mart employees are so rude, it came down me shopping at Target but there was none around this location. Target employees treat you with respect while most Wal Mart employees don't. i have never complained to a manager in my life but Gloria was so rude, it changed that fact. I was so unhappy with Wal Mart I took about 30 minutes writing this review and denying a call. read more

Do not shop here. This place deserves no stars. I had the worst episode of racial profiling I have ever experienced. While checking out the manager, Timothy Dixon, watched me so closely I felt like I was moments away from being thrown in a back room and stripped search. I am a woman of color and, unfortunately, it comes with the territory, I usually brush it off and go about my day. Mr Dixon's blatant harassment was enough to cause me to return my groceries, call customer care, and file a complaint with Walmart's ethics complaint line. I beseech all readers do not shop here. "The only thing necessary for the triumph of evil is that good men do nothing." Racial profiling is evil. read more

Its pretty bad as far as WalMarts go. It has a decent layout, but the shoppers here are what makes the place so bad. When my son was 6, he was accosted my some teens while trying to play a new Wii game. I jumped in and almost got in a fight, but there was not a manager in sight to help. I wouldn't recommend going here after 9pm. There have been a few robberies, a shooting and this is the one that made national news for a man slapping a crying baby. Definitely on its way to the title of "Murder Walmart". Other than 'that', most of the cashiers are extremely slow and will regularly hold up entire lines to personally go on a price check for items that won't scan or the customer disagrees with about the pricing. read more

I went in in need of a qick fix vor a small leak in my john boat and a emplyee named Allan helped me and before i knew it i was heading back to campground with what i needed. I would like to say thank you Allan for all your help. (Oh by the way it worked ) read more

This is by far the worst wal Mart of all billions of them in GA. It's not the lack of personnel it's the lack of management. It's common to see workers hiding in the aisles texting ( they all carry there cell's) and one register open that's all on management I hate this place 50 workers on a shift 45 of them mobbed up between the aisles and one poor soul working the register. The manager should grow a pair and be more directive with the workers He manage one dam star ! read more

Management on the overnight could care less about getting information to the employee that had a hit and run on their parked car. All she did was repeat to me that there was nothing she can do. I kept telling her i wanted to pass on the info so when the employee did come out to their car they could have something to give the police. I have worked for Walmart before and this is not the way any manager is to talk to a customer. Walmart you need to look into getting people who have better customer service skills. The key to great customer service skills is listening to what is being said and not saying well it is not my part of my job. Not only as a manager are you responsible for the product of the the store you are responsible for the inside and outside of the store. If all the parking lights had gone out I am pretty sure that it would be her responsibility as a manager to fix that issue. I guess being a military veteran I assume that everyone has common sense but this manager proved me wrong. read more

For a retail giant as huge as Walmart, truly a terrible way of managing their stores. First off from the outside the parking lot is LITTERED with pot holes and cracks that damage your car, fading parking lane lines, and weeds growing between the cracks. I mean come on you easily pull million of dollars each week in revenue, but you can't even bother to fix your parking lot. Moving on to inside the store management is just terrible here, no experience or knowledge on customer service, and having social hour the entire time. Not to mention that whenever you ask them basic questions such as where is a certain item they reply with an, "I don't know" or "ask another associate" or "we don't have that item at the moment". Which brings me to the third point, this location is almost always out of inventory or stock in an item, you name it: water, bread, cheese, canned soup, snacks, some-over-the-counter medicine brands, and bread. To name a few. Lines at checkout stretch forever they have close to 20 registers but only the self-checkout is ever open regardless of the people waiting to pay. In summary if you are looking to buy from here, look for a better option Kroger, Publix, Sprout, or even perhaps a better managed Walmart. This location is riddled with issues ranging form mismanagement, neglect workers, low inventory on popular items, unsanitary premise, and terrible buying atmosphere as a whole. This a review for the Walmart on Rockbridge road in Stone Mountain. 1825 Rockbridge Rd SW, Stone Mountain, GA 30087 read more

If I could give them a negative 10 I would. I called 8 times and every single time they would pick up and automatically hang up. When I finally got through I asked 16 different times to ask if they had the TV I was looking for and after putting me on hold for 26 MINUTES, the associate told me to come on by. I come in and say I called about the TV and she looks at me and tells me they don't have it. I kept trying to ask questions regarding the TV and she continued to ignore me and speak to her co worker about her lunch. THE WORDT WALMART EVER. If you can find another even if it's further away read more

Poorly run store. The grocery pick-up is even bad. No confirmation call, I went to get my order 7 hours AFTER I ordered it that morning. I call, they don't recognize my order. I said I have a confirmation and the payment went through. She said give her 5 minutes. I wait 10- in 88 degree weather with all my kids and no AC. I called and said I couldn't wait in the heat with my kids and she said it's probably "on the other side of the store" and give her "10 MORE minutes". I said I couldn't. I called customer service and they didn't pick up. I was finally transferred back to store pick up. I asked if she even had the order ready. She asked for my order number. I gave it to her, and she said she would go look. They called after I came home and said "if you feel like coming back" it will be ready. When I told them how long I waited and how many times they said it would be ready, she laughed and said "I'm sorry mam, I here by myself." No thanks. I'll drive to the Kroger further away just to make sure it's done right. read more

Quite possibly the worst wal mart I've been too. No concern for a single parent trying to buy a laptop for his kids digital learning. Couldn't even get someone help show me their laptop section bc they were on "break". Absolutely pitiful! read more

The layout and products are fine, but I truly hate going to this Wal-Mart because they never have enough cashiers to keep up with the flow of shoppers. It is ridiculous to have @ 20 machines available, but only 4-6 cashiers on hand to check people out, and 4-6 shoppers waiting in each of those lines. Whenever I make the mistake of shopping here, I usually spend 30-40 minutes in line, with my feet hurting, and it brings out the ugliness in me. I appreciate the fact that they have ALL of the self-service machines available normally, but the waiting area to get to the machines is also unbearably small compared to the amount of people waiting to use them, so I normally have to pass on that as well. Honestly, I hope to never, ever step foot in this Wal-Mart again, even though it is really close to my home. Even though I believe the prices are higher at the Kroger @ a mile down the road, I always go to Kroger for my groceries/toiletries because I only have to wait in line 5-10 minutes there, and my sanity is definitely worth the higher price. read more

A very dirty store. I went to pick up my groceries at the grocery pick up where they bring the groceries out to you. despite being two hours after my order was placed , it hadn't even been started. Never order pick up from this walmart unless you plan on waiting all day. The lady literally came to my car and said oh i havent got to you yet, and proceeded to leave my car and me high and dry for thirty minutes while attending to other customers. Stupid and unorganized staff that needs rearranging. read more

I just had a very interesting thing happen to me. I'm at Walmart making a purchase, I went through the self check out line. I used my debit card that has a chip. I inserted it into the machine, and it never asked for my pen or a signature it just completed my sale. Since when do the debit cards not require a pin? read more

If I could I would give a negative star cause this is not about buying there product but about safety for all. Im a grow man and I was shocked when a man was right outside the doors harassing people as they walked in and out I got it both ways it brother me because I couldn't imagine a mother with her children having to endure this guy.So I called the store and ask for the manager was hold for ever then I was told they were unavailable. WOW I guess preparing the end caps are more important then customers safety do I called the cops and they took care of it .Walmatt all about your dollar read more

This is my fave location to come get a quick shampoo, but only on Thursday thru Saturday & every other Sunday. I want it cut also only not by any unfamiliar stylist. read more

This is s terrible dtpre. Not stocked well and dirty. Piles of displays in the aisles so difficult to navigate. NEVER enough cashiers. Only one meat slicer in the deli do expect to wait 15 min. This store has gone soooo downhill in the last 2 years read more

TERRIBLE...... Came here just to pickup my online purchase that could not be delivered to my home by Christmas. Waiting in line right now over an hour & 15 minutes at the "Walmart.com Services" counter. We entered this line with only 6 people in front of us. While in line (at 45 minutes), I called this stores phone number to speak with a manager. They said they will send a manager back to our area. 30 minutes later, still No manager. I will try commenting on Walmart's website and Corporate HQ. This place is TERRIBLE..... read more

It's bad enough I had a VERY long, exhausting day.. Walked around the store for nearly a half a hour looking for something with no associate in site.. Finally found a associate in electronics to help me.. Walked pass a gift for gab direct tv salesperson to finally making to a Check-lane to only stayed in that line for nearly 15-20 minutes because a guest got the wrong thing to go with her WIC ..The Check lanes were ridiculously long ... Never understand WHY have all them lanes in the stores and ONLY three lanes opens?!! ... I moved over to another lane to finally checked out and as I leaving the store , I was approached by this "Wanna Be" police/undercover/security dude ... He asked can he see my receipt?! Rolled my eyes, pulled my receipt out and handed it to him... He handed it back to me and I snatched it out of his hand... He wanted to see my receipt for three things??!!!! Soap powder, hot dogs buns and fragrance scent for my car!!! Meanwhile dude let another guest behind me walked out with a lot more items than me and he didn't bother asking the chick for her receipt ... Needless to say, I will be taking my hard money to another Walmart... Epic Failed!! read more