We shop at this Walmart almost every day and spend over $4,000 a month between delivery and in-store. We have two toddlers and a second grader, and after a long day we stopped to grab snacks and dinner. After we paid, an employee pulled us to the side saying he didn't see my boyfriend scan Zebra Cakes. We had to go to the back with our kids, which was embarrassing. The total was only $12.69, and we explained it was an honest mistake from moving fast with kids. Taking our IDs and pictures over that amount was excessive. For loyal customers, this was handled very poorly. read more

photo department employees should not be allowed to hide their badge when you ask to see it. They also shouldn't take it upon themselves to go through your pictures and refuse customers their photographs based on their own whims or because they're having a bad day. I will never shop at this Walmart again. read more

Shaquita in the photo department was rude, unprofessional, not helpful, refused to verify her ID, and dismissed concerns about photo rights. This made the experience terrible and caused frustration. read more

Front end super slow! They put a lady up there her name starts with an S she is beyond slow, it's really ridiculous how slow she is , the store is never stocked and is a mess, supervisor walkes around until there are like 7 people in line before she opens another register, when S take forever on one person , worst Walmart in the area, however it's the closest to my house read more

First time coming here, wanted to check out a different Walmart location than the Jefferson St location. This place was really clean with friendly staff that were able to help me find items and even reach items that I couldn't get too without complaints. Their clearance section as well as their television department was solid but the staff there were more focused chatting with themselves than helping me out. Plenty of parking with no shady characters in the parking lot either. Fair priced, food and other items. read more

Worst Walmart ever been to it's dirty. The shelves are always in disorder. They never have what you're looking for this Walmart should be shut down. read more

Bought a Valvoline Synthetic oil 5 quart to do an oil change on my car. Get home and there's oil all over the back, thankfully mostly in the weather guard. But it's all over everything back there. Half a quart, at least. Oil cap seal was not cracked, so not sure why it leaked, but after spending an hour dumping Oil Dry in my car and cleaning off the items in the back of my car, I called the store. Was offered my money back for the oil, and told that once it leaves the store, not their problem. Shop there 5 days a week. Done. read more

90 minutes for an oil change. The white guy is a DEI hire. The black guy did 2 oil changes and started a tire job in the same amount of time. read more

Have your associates pay attention when a customer is standing in front of them. Examples deli and bakery. I stood at the deli counter for at least five minutes. I was in plain veiw of the two deli associates. The trick is not to look in the direction of the customers.The store is filthy! I used the bathroom and it was so disgusting . It look like it hadn't been cleaned in a long time. This was the morning. The toliets so are gross! What has happened to this Walmart. read more

Terrible store location! Everything is unorganized. I went shopping today and the last at this location. The staff at the door was rude and was insinuating that we did not pay. Asked her if she wanted to see the transaction and she did not understand. Clearly English isn't her first Language and is the worst person to have asking people for receipts at the exit. read more

The cashiers are NOT friendly at all and they screen receipts EXCEPT NOT everyone's receipt is screened!!!

Their pick up is awful. Waited THREE HOURS just for the teenage workers to keep giving me a song and dance of "there's only one order in front of yours so if should be out soon", to "there's 25 orders ahead of yours. You should cancel and reschedule". They don't know how to do their jobs and have things in order.. yikes! read more

No one to answer questions on TV. Asked to have a 75" tv taken to the front for me. Shopped, went to check out... no cashier checkers. No tv waiting for me. I asked for help and was told "I don't know". Had to check myself out. Walmart is no bueno. Will shop elsewhere. read more

ARE YOU KIDDING ME???? No cashiers open? Don't ask an employee for anything...they will not help you. This is THE MOST ridiculous store I have EVER encountered. Every SINGLE LANE CLOSED except self pay... read more

This Walmart has the worst shopping carts, the wheels are always busted , and the are old and banged up.

Where to even start the employees are always walking around on there phones or gossiping standing around everyone is super young and does not want to work. read more

So convenient !! Easy to use App. Professional staff. What more can you ask for been using this for a couple months now.

We all know Walmart is pure torture. But out of the Walmarts around here, I like this one the best. I get groceries here, pet food & my scripts. If you go early on weekdays or weekends it's not as packed. The afternoons on weekends is like serious bumper cars (carts) in here! read more

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Today is the 2nd time I have gone to this store for grass clippings bags only to fing out they are all out It's Spring and Summer Season and this like Charchol is a much needed item. I asked 2 ladies in the garden area and at the same time they said all out and than laughed. This store is always out of things. This is the worst Walmart. read more

So I was suppose to do this last month but I completely forgot. I went into auto area in Walmart and asked for help. I was having issue getting a part loose from my truck so I could get to work. Employee Dionre told me he would go look at my truck. I told him it wasn't necessary but if he could suggest what tool I might need would be enough help. Dionre however said it wouldn't be an issue. He looked at my truck and went back to get some tools to loosen the part for me. And ran back a second time to get another tool also. Finally he got the part that I needed loose for me and I was just ecstatic because I was having such a bad day. I thank him and told him I would write a review. But I like I said I completely forgot to do it. He went beyond what is asked for at the Walmart auto area. I really did appreciated his help. Thank you Walmart employee Dionre read more

I purchased a tripod for a wedding I was filming this past Saturday. I bought it, drove to the city. When I opened it up, it was broken. The quick release plate was missing and the handle to raise and lower it was broken. So I go back today to get a refund. The assistant manager is refusing to give me one saying the the tripod I have is not the one that is supposed to be in the box. So essentially, they are saying they that I must have switched the tripod with a broken one. (Basically accusing me of stealing.) Now as nice as this 49 dollar tripod is and as much as I'm sure anyone would revel at the chance to steal such a fine item, I must admit I am highly insulted. Walmart, being a Fortune 500 company, you would think offered a refund and that's that. But no sir. Then, the manager Joseph, proceeded to raise his voice very disrespectfully when I asked to speak to his manager. Joseph, then told me his manager is at lunch and he couldn't call her on her cell phone and I had to wait. So here I sit roughly 35 minutes later and still no manager. The customer service and professionalism at this store is horrific at best. If I could have given 0 stars I would have. read more

Walmart Supercenter - Joseph the assistant manager is on the left. He is he gentleman that was extremely rude and raised his voice. - Grocery Near Me - Shorewood, Illinois

This Walmart has a lot of good selection of their products, I can easily find all the things I need at their store than other store around the City. Their place is always clean, bright, nice, and decent. It is also so huge and you can walk yourself around so comfortable. Just like me, I got everything I need in a short period of time and also I was able to get out so quickly. This Walmart store has the best and great employees I have ever meet, all of them are so knowledgeable, decent, professional, and very helpful. You can come to any of their employees and ask anytime you need an assistance or guide. Also if you are looking for something that you can't find. They are so kind, all of them are so willing to serve and treat all of their customers so well. This is the great place to go to and do shopping. Can always find everything I need at their store. Also they are always well-stocked and organized. I really love this location, will definitely visit here again and shop, also I will recommend this to all of my friends and family for them to also experience the great service of this Walmart. 5-star for you guys! Keep up the good work and thank you. Thumbs up! read more

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Walmart is your go to store, but seriously they need better management and whoever does the hiring needs to be fired, they hire the laziest people in the world , no supervision at all, these people don't want to work. Now they don't take products out of boxes and some aisles customers just throwing the cardboard on the floors. Hey if you need someone to be a boss and actually Supervise let me know read more

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I love this Walmart. And that's not something I'd normally say about a Walmart. Usually when someone says "Oh let's just run over to Walmart for it", I will protest and find a list of other stores that offer whatever "it" is for much more, but with more pleasantries and convenience. Convenience? Isn't Walmart supposed to be the most convenient? The only thing convenient about Walmart is the fact that you can buy your food, your dog's food, and a bunk bed because who knows you might need it one day (it doesn't hurt to be prepared). That's it. Until the Shorewood/Joliet/Plainfield Walmart. I actually think everyone around here has the same idea about Walmart in general as I do so they just don't go. If I ever could envision a Walmart that could close because of a lack of shoppers, this is what it would look like... and I love it (just a note: I would not love it if this Walmart closed, just that it's always so empty). There's no bumping into other people. There's no riding someone's heals down the tiniest of isles because they decide they must look at every single box of baking soda three times in order to make a decision (you're at Walmart, you're here to buy the cheapest brand, it's the Walmart brand). There's no imaginary game show moment where you have to decide if you should check out on register 2 or 6 because the lines are both incredibly long, but one is bound to move incredibly faster than the other (it's always the register you don't choose). It's just pure empty bliss. So why, if I adore this Walmart so much, only three stars? Because eff the Auto Service department. Every single person I've ever interacted with from the greeters to the cashiers to the stockers have been pleasant and bubbly and kind and friendly and the kind of people you'd totally brunch with on occasion... except for the effing auto department. The highlights of my last visit: - I enter the indoor area for tires, no greeting by the manager sitting right before me. I say "Hello" after about a minute of silently waiting. He says "Not really a 'good morning'." Does he think I bid him a good morning? It's 1pm. - He asks me what size tires I have. I tell him. He yells for someone else to check the size of my tires. Probably could've just started with that if you weren't gonna take my word. - More moments of silence, only broken up when he realizes I'm staring at him to inform me that he's looking at their schedule for tomorrow. He continues to do this the majority of our short conversation that he could've given just a little more attention to. RE: "Hello" and "good morning" situation. - He looks up the size and says all the he has is $144 a tire. I let him know which tires I had just looked up and found available on their website that were in stock at this location. He's adamant all they have is $144. No offer to order the ones I'm talking about or anything just end of story. So 95% of this Walmart is perfect. The other 5% that I'm dedicating solely to the auto department is shit. In all fairness it could just be that manager is shit, but I guess we'll never know because his shitiness was enough to engulf the entire department for me. Walmart, good. Walmart auto department, bad. read more

I come in once a Month and the money service center is always closed at a different time. The cashier always have an attitude when you ask why online hours are different from when you come on the store. Always short staffed. Have to drive further out just fir better service. read more

Joliet Jefferson Wal-Mart is the cleanest store by far. New Lenox Wal-Mart could learn a few things from the Joliet store about clean and having fully stocked shelves. read more

On the same day I placed two online orders for pick-up less than 10 minutes apart (some back yard toys). I got the notification one was ready for pick up within their estimated window. The second came few days later. Not a big deal but you have 7 days to pick up so the first item's deadline would now be expiring 24 hours after I got the pick up email for the delayed item. Just something to note for planning purposes. Pick up counter is all the way in the back of the store. The gentleman helping me was very nice and quick. All my paperwork said I needed to show ID but he completed the just under $60 order first, without asking, but asked for it when he did the just over $100 item he rung out second. He loaded my cart with both large, bulky items but never asked if I would need help out with it. So I was on my way walking back through the store trying to look around the giant box obstructing my view scared I was gonna peg a rogue child or something. Once I got out to my car one of the boxes was a little too big to fit inside. I ended up having to open the box and pull the pieces out and load it up that way. As I played Tetris with my car I noticed an employee outside gathering carts and watching me. The entire time he avoided the full corral near my car and purposely even went past it to clear out a different one. I saw him stopping and chatting people up. As it became clear to him I wasn't finished yet and he had to get that corral he moved really slow and was even just standing still at one point glancing over at me smashing and folding the now empty box. I thought he would at least ask if he could take the empty box. Nope. Fiddled with carts avoiding eye contact. I fought the temptation to passive aggressively just leave the box and tossed it into my car. As I returned my cart to the full corral near me I did lift my sunglasses and wave at him then gave him a thumbs up so he knew it was safe to go near that corral now. Whew- Customer service avoided. The takeaway- bring your own help or be prepared to do it by yourself. And make sure your purchase fits into your vehicle. read more

Walmart Supercenter - Grocery Near Me - Shorewood, Illinois

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The whole Walmart policy of no checkers and only self check outs is beyond crazy. It cuts their employee cost and they still make the same amount of money with out paying employees. Yet all customers suffer and have to deal with it. Ever since Walmart has started this the whole store has went down hill. The selves are empty, nobody to help you. Employees saying they are way over worked. One employee said they even let stuff go. Take a stand against this and let's get workers back working and stop making corporate America more money. read more

The gaming department in Shorewood was very informative when helping me choose a gaming computer. They helped walk me through the selection process of different computers and it made my decision way easier when selecting the MSI laptop. The MSI laptop is super responsive, never lags, has great graphics, and has tons of memory to store games, photos, and more! Thanks for the help!! read more

This is by far the worst Walmart I have ever been in. 2 cashiers for the whole store! They are out of practically everything and when I ask about an item I'm told you have to go to customer service! Wow I will not be coming back to this location read more

Last night I went to Walmart to buy a specific laptop that I saw on-line. Allon, the employee in the Computer department waited on me. He spent about 15 minutes searching for the computer I wanted. He was able to find it after searching in many comparments and pulling out tons of computers. He was the best!!!!! Kudos to him! read more

took my car in for a oil change on 8/16. on the way home after the oil change my car started driving really bad. I checked the oil and the tech put double the amount of oil that was suppose to go in it. I will never come back here again and will encourage my friends to never come here for anything about their cars. read more

They have a great selection of items. They LwTs seem to be fully stocked. This Walmart is very clean and always has plenty of cashiers to tend to the customers unlike some in the area. read more

Watch the firewood you buy at Walmart. Got two bundle and when opened both were moldy. Didn't want to sit around campfire or especially cook with them. read more

To echo an earlier review from 2014 about shelves never being stocked...isn't that the case. I have never seen so much empty space on shelves in my life. Then I go to electronics to get a new television wall mount and of course nothing has prices (all the prices are gone) I finally flag someone down and they say they'll call someone...10 Minutes later someone comes mosying over with a price gun...then I go for my go to energy drink and shelves are completely bare! Not a single 4 pack to be found in store let alone a 10 pack or case! (Found 1 on different shelf) Then as I'm checking out we got a $12 scott toilet paper, a 4 pack monster and a $20 tv mount a few odds and ends......and I'm like something isn't right $80.51? Of course I pay instead of making a scene the woman rang me up twice for toilet paper! Then I have to wait to get my money back! Never again!!!! Never ever will this wal Mart get a dime from me!!! read more

Walmart Supercenter - Grocery Near Me - Shorewood, Illinois

It's at Walmart, get over it! Where else are you going to get hot dogs, tampons, and a bag of dirt?

This location recently had corporate come in and do some house work, which only made the store worse. I have a friend and neighbor go to the location on Jefferson, while I prefer the Plainfield location. I've had a lady at the bakery yell at my daughter for asking for a cookie. She knew she was wrong because everyone in the area shot a look like "whoa" and when she came over, she tried to pull the "here you go sweetie" crap. I try to be compassionate to the employees because I know they're dealing with unhappy customers and crappy management, but one can only tolerate so much. The store is always unorganized, shelves aren't full. Again, I prefer to go to the Plainfield location. read more

If I didn't know better, I'd think they were holding a Drew Peterson lookalike contest today at Wal-Mart. Mustache galore! This isn't my usual neighborhood Wal-Mart, but when I need a change of scenery it does the job since I'm ALWAYS at the Plainfield store. Or, if I want to purchase an item and not run the risk of running into a friend or colleague, I go here. Y'know, like pregnancy tests. And I don't want people all up in my business. The cosmetics aisles were the cleanest I've seen in a Wal-Mart. A few lipsticks were obviously opened, but they also had several of each item in stock so I could buy a sealed lipstick instead of someone's tainted herpes stick. Earned a star there. There's a Dunkin Donuts inside. In older stores, there's a Subway and those stink up the place. Earned half a star. The bakery and a few aisles appeared low on stock. As in, big gaping holes on the shelf. For a Sunday, I also thought it was ridiculous how many stock carts containing new inventory were blocking the aisles. Lost that half star. I saw a lot more employees on the floor in this store than anywhere else. Half star earned back. I still favor the Plainfield store. read more

Staff are very rude. They gave one estimate before I wanted installation and after they charged me double.

I don't see the point of having a phone if nobody is going to pick up the line! I've been trying to contact walmart for 40min about an oil change and not one line will pick up. If i would've known they didn't give one lick about picking up the phone i would have just drove there myself. Having to waste my gas if the question i needed to ask couldn't be solved! read more