Went for an oil change. The previous visit they misplaced my lug nut key after a rotation. My car sat in the oil change bay for over an hour. I was told to go to dealer to get a new key and bring receipt. read more

Both my wife and I visited the optical center to get new glasses. We received immediate and expert service from the staff. They were very friendly, funny, and caring. Our exams were done in a timely and professional manner. The optician took the time to explain her diagnoses. They also helped in picking out the glasses and recommending transition colors. When we picked up our glasses, they took extra time to make sure the fit was perfect! Well done! The price was right too and they accepted Care Credit! We highly recommend that you get your next pair of glasses from this second to none optical center! read more

Too bad 0 stars isn't an option. If I could leave 0 stars I would! I can see why this store has crappy reviews and a bad reputation...which I wish I would've known before spending money here for an entire grill set!! I visited the store on Sunday to purchase a grill set for my husband's birthday. Upon shopping I saw a patio set listed at $117. I asked the employee working in that area (Carolina) if the price was accurate and if it came with all 6 chairs, because I thought it was a good deal! She said "Yes, that's what it says" and verified the price was correct. I said, "okay, I'll have to come back because I don't have room in my car for both items. Yesterday I returned to the store to find the price listed at $398. Apparently it was listed wrong. The same employee was there working, and called a manager. "Mehet" GM Coach was the manager who came to assist. He told me, "the price was wrong, it's listed at $398 so that's the final price." He kept stating that there was nothing he could do. He literally said, "I do have the ability to change the price, but I'm not." He was dismissive, condescending, and lacked overall compassion for the situation. I showed him a PHOTO of the price that I took before leaving the store that day because i wanted to be sure to come back for the right set! He walked away and called manager "Rebecca" and stated that she also said there's nothing that can be done. I have been trying to reach her or manager Christian all morning and have yet to receive a call back. I spoke with one of the managers under Rebecca named "Rachel" who offered 10% off. I am not sure why would Walmart's Code of Conduct discuss ETHICS and INTEGRITY if this isn't going to be followed! "Associates who work at Walmart are expected to operate based on our high standards and values -- respect, service, excellence and integrity. Acting consistently with these values demands that a culture of integrity guides all our decisions. Our Code of Conduct reflects who we are as a company and how we bring our culture to life in our work every day. It applies to every Walmart associate. We also expect our business partners to embrace our values and meet these high standards. Associates and partners who do not share these values do not belong at Walmart. Our commitment to integrity is reflected in our actions. From ensuring the food and products we sell are safe; to using technology and data ethically and responsibly; to investigating concerns raised by our customers, associates and stakeholders, our commitments are embedded into every action we take." I even filed a complaint with corporate and am still waiting to hear back! This is ridiculous! read more

Walmart Supercenter - CLEARLY SAYS $117!! - Department Stores Near Me - Joliet, Illinois

Worst place ever. I went to get Nintendo switch controllers. Around 10:30pm an employee said they would grab someone for me to unlock the case. At 10:45 they still hadn't returned so I asked someone else. They responded telling me someone was on their way. At 11 an employee came and told me the store is now closed. I told her the situation and she said all the employees with a key have already clocked out and left. Will NEVER go to a Walmart again. Seriously. Never read more

I've actually been to this Walmart 3 or 4 times since making this review. Overall it's a huge Walmart. If Walmart doesn't have what you need the store 200 feet away may help you out. Overall it's one of the better Walmarts I've visited. Staff is decent. There's a few sketchy employees that I bumped into. Shoppers are pretty friendly. This place features a Subway and a bank here too. It's also 24 hours which is even better! I do feel like some of their merchandise is in the wrong parts of the store. For example, oven mitts aren't in the kitchen aisle of the store. They don't restock their bang energy drinks! read more

Where do I begin... at the end. It was such an experience, I need to explain a 40 minute wait ( with 3 people ahead of us ). I am pretty patient and realize the wage they pay probably accounts for some of the employees. However, it was beyond the slowest checkout I have been in. There were no reasons for the pace. There is also no reason a gift receipt shouldn't be automatically printed if you buy a GIFT card! Ugh. .. read more

Absolutely disgusting! Stay away! The self check out isles are disgusting dirty and smells sooooo bad! I wouldn't even scan items on it and went to another isle and it was even worse. Called a worker and he said"He couldn't call maintenance" because they look at the cameras to see if he cleaned it. Well he did not or anyone else in months it looked like with Piled up dirt or whatever it is in the corners. Absolutely disgusting never again Walmart! Sorry I will go to Target or anywhere else! read more

If I could give negative stars I would. i brought my car to get a tire replaced, I have a warranty and the service manger said they could only find a warranty for one tire until I showed the receipt. it took over two hours !!! my car was the only one in the shop and every team member was standing around and they tried to scam me every step of the way! it was the worst experience I have ever had and I will be telling everyone I can never to come here! horrible waste of a morning! read more

The money center is a joke as 2424 west Jefferson St, supposed to be opened until 11pm and went there between 5and 6pm always closed had to travel to Walmart on Weber Rd they always stay open late read more

2 registers open Woman ahead of me asked them to open more registers. It's been ten minutes and now I'm writing this review while I am still waiting in line Still 2 registers open read more

I usually go to Morris Walmart but decided I'll go to Jefferson Street one today. I have had bad experiences here but not today! I was pleasantly shocked when our cashier, Sharron, checked us out. She has got to be one of the sweetest, personable, nicest person I have EVER had checking me out. There has been a lot that are just plain crabby and rude that you can tell that doesn't want to be there. Walmart your lucky to have an employee like Sharron read more

Nobody works there. No customer service. What a joke. 20 minutes in speedy checkout line to buy one item. read more

Walmart Supercenter - Department Stores Near Me - Joliet, Illinois

Be careful. Walmart is getting more money from you than you realize. I had an incident last week; the item on the shelf said 2.12 It rang up 2.48. I questioned it; they got a floor sup...they checked the app, said 2.48. I said I wanted 2.12...the lady, Lynn, was very rude. I got the price though. Went home called corporate and complained. Told they should have given me the shelf price. Said within 72 hours the store manager should be calling me. It is one week later and not heard from the store manager. Today I noticed the same item still 2.12 on the shelf. I bought a few other items....one is listed as 2.00 rang up as 2.50...same with some cookies. Shelf says 2.50, rang up 2.64. The manager of this store must be lazy to not see that the prices are right on the shelf. I know many people who hate the Joliet Jefferson street store...I am beginning to be one of them. read more

Trying to ask any employee about anything in that store is useless...Not my department....Let me get someone. I'm really not sure. Well you suck at your job then idiot. read more

This store is continuously philthy, they're are never carts, the VAST MAJORITY of employees are rude. The produce is disgusting. A lot of stuff is constantly out of stock. When you order grocery pickup, it's never right or your items are smashed and you wonder what the employee was thinking when they chose your produce. I couldn't say enough negative things about this store and I can't think of any positive at all. If at all possible, I drive to the Shorewood location. Disgusting store. Disgusting and unsafe. read more

Walmart Joliet on a Sunday afternoon asses and elbows waiting to check out. Is it all about the money for Walmart? How about opening more checkouts and less standing around like your superior for Gods sake it's just Walmart read more

There are never enough registers open to meet demand. They clearly have the staff; there are always 5-10 staff standing around talking to each other about their night at "da club." Management, and the team working there clearly don't give a crap about the customers who are paying their salary. I guess they don't care that the lines back up 20 deep, and they have one cashier who is slow, or just doesn't care about doing her job quickly. The Wal-Mart in Shorewood is 150% better than this one. They will actually have cashiers come out to the lines and say "this register is now open! You can come over here!" read more

This is the best Walmart Super Store , I dare say its the friendliest, cleanest and well stocked store across the eastern side of the country. I found associates walking me to the merchandise I was looking for and giving me options of similar items . Love this location Walmart Supercenter. read more

Walmart Supercenter - Clean parking lots as well. Everyone seemed customer focused, I really like that. - Department Stores Near Me - Joliet, Illinois

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I will admit, this Walmart is local so I'm frequently visiting. I'm not sure why I do, it's a terrible place. Case and point, I was there today around 1pm and there were 4 registers open. Four. There were three people ahead of me, two with FULL carts, and there were several people behind me. It took a good 25+ minutes to check out. Unacceptable. I literally spent more time checking out than I did grabbing the few items I needed. I will say, I have a handful of favorite cashiers, but most of them are rude and painfully slow at checking people out! read more

I tried calling this morning for an item that I needed immediately. The woman on the phone left me on hold for over 15 minutes. I ended up hanging up before anyone ever helped me find what I was searching for. Very disappointed with the time I wasted waiting on this Walmart's customer service. I found my items at another establishment who answered my simple question in a matter of 1 minute. read more

I'd give a lower star if I could, couldn't log our gift cards and when we went to pay, we had to by check, do you know why? They closed our card down because of the way they to resister it. So if you had a bad terminal, you should've just closed that down Update: Absolutely the WORST. No milk, nothing was stocked, the workers were complete idiots, it stunk, there was an earring on the floor, family member stepped on it and nearly hurt her foot, they have one lane open, all workers were sitting around, chatting, nobody cared to restock things, the clearance section looked like the last day of Kmart. Would never go there again. Even if it's the last store open! read more

I had an unpleasant experience with the manager for auto motive. That thing should not be working there. She treats her employees like crap and doesn't deserve to manage them. Never thought I would make a horrid review about a person till I've seen it. I hope it see's my review. I am so pissed off about this and just seeing the way she treats people. Doesn't know how to schedule staff. read more

Typical Walmart full of ghetto folk. Don't go at night because (1) they're filling shelves and every aisle has pallets of products (can't navigate your cart around them) plus (2) ghetto folks everywhere, acting a fool. Be careful in the parking lot. Needs more lighting. Not uncommon for purse-snatchings to occur there. Carry a gun and you'll be OK. Dec 2012 Update: Their grocery prices aren't all that great. You can get better deals at the local grocery mart. While shopping for Thanksgiving Dinner, I located an obscure spice (Crystallized Ginger) which WalMart wanted $9 for. I didn't buy it; went to my local grocery store and found the exact same item (same brand) for a dollar less. Regular price (not on sale). read more

I would give it negative stars if I could: Warning to anyone purchasing gift cards at Walmart. We had purchased many gift cards for employees at this store and a few of them were hacked before our employees could use them. If you call the number on the back of the card they will tell you to bring them back to where they were purchased with the receipt. We did. Walmart will do absolutely nothing about it. The manager actually said that wasn't their problem - people get hacked all of the time. What?? We are out $210 through no fault of our own. There is no warning on the gift card carousel that says "buy gift cards at your own risk because if they are hacked that is your problem not ours and we will do absolutely NOTHING about it". There should be a warning like that. read more

This Walmart is a complete joke. I'm literally writing this after being in my third check out aisle and have been trying to check out for over twenty minutes now. Did you know if you have more then 15 times you're not allowed to use self check out?! There's no sign that says that, after in that line ten minutes and finally making it to a register I was then told to go to another line. Absolutely ridiculous. I will not be back this location read more

Walmart has a few seniors that are very helpful and doing there jobs ...but the remaining staff I have come in contact with just don't care at all . I normally only write a review when it is totally positive , but this Walmart amazes me at how bad things are read more

I was going to write a long review but I would be saying the same stuff as the previous 50 people. Few registers open, store is a disaster! IT'S CHRISTMAS PEOPLE!!! STAFF YOUR STORE! read more

The customer service associate working the service desk today (2/6) is an abborrante human being. Apparently, interrupting her personal conversation was offensive to her. She was rude & obnoxious. This woman should not be allowed to work with the public in any capacity. What a horrible woman. I've shopped at this store for years and have never been so disappointed in the service. I'll be taking my shopping elsewhere. The loss of this customer falls squarely on her shoulders. A rock could provide better service. read more

Extremely rude employees and manager. They had an item advertised for a cheap price and then when you went to go pay, the regular price rang up and they refused to change it even tho that I took a picture of the display and they had the never to limit the items to one per customer even tho there was no sign that said there's one for customer. The manager was extremely rude. I left the items. They suck. read more

I RARELY shop at Walmart - especially the one on Jefferson St. in Joliet, IL. Reason being is related to the attitude of the employees AND the way the company treats its' employees. Every now & then I stop in to buy one or two items just to see if there has been any improvement. Today (March 2, 2018) was one such day, and in the past 7 years I have seen no improvement at all. For starters, I went there because Walmart.com was advertising a 2-pack of HP Printer ink (Black # 61) for $30.99....which is the same price at Amazon. Since it was a nice day I figured I would venture out & wander over to the Walmart on Jefferson St. They had the ink but I had to almost get into an argument with the lady in the Electronics Dept because she did not understand what I was looking for. She finally gave me one. Picked up a loaf of bread & gallon of milk then headed to the checkout. The customer in front of me at the checkout was deaf. He told the cashier this - I heard him tell her "I cannot hear (pointing to his ears)" but she kept her face turned away as she spoke. When he did not respond she finally faced him & repeated what she said. He thanked her for looking at him so he could read her lips. She didn't like that & scowled at him with a look of disdain. When she finished ringing up his items, he held up his LINK card & asked her if he had to swipe it first. It was like he was speaking another language because she looked confused. Finally she understood & nodded yes. He thanked her for at least nodding after asking 3 times. Then he completed his transaction, took his things & left. Now it's my turn. The cashier rang in the printer cartridges - they came up at $34.99. I objected & said that they are supposed to be $30.99, as shown on the website. She wanted me to show her on my phone to prove it. I told her to stuff it, I'll order it from Amazon. I paid for the milk & bread & headed over to Customer Service to complain.....not that it mattered. They want proof too. On the one hand, I understand why because that Walmart is so full of trashy looking people. On the other hand, if they want proof - I don't see why those cashiers don't have a monitor with the website already loaded so they could simply look it up! So, this was the last straw. I will never - ever - shop at Walmart anywhere in the country again. They can give stuff away for free and I would not go there to get it. Additionally, shopping & ordering from Walmart.com is fine if you don't mind waiting up to 2 weeks for your one item order to arrive. (Yes, I tried that too and that was the result - 2 weeks for my order to arrive.) Never again. I will have a huge party WHEN Walmart closes its' doors for good! read more

I keep giving this store chance after chance. I hate the store. There's never enough registers open. My feet hurt because I had to stand in line so long to get checked out. The late behind me actually called the store from her cell to tell them about it. I dont like self check out. If I wanted to be a cashier, id find a job doing so. No one in the store is helpful or courteous. And it seems like there's always someone outside begging for money. I can't stand the fact that I have to go to a separate area to purchase alcohol, that's just stupid to me. I seriously doubt if I will ever go back to this Wal-Mart again. read more

0 ... this place is rat whole . They never have any carts for there costumers.. this make the 6th or time I've come to this rate place ..and always the same crap .. 15 employees jst standing around not doing anything... but yet we have to go back outside to get our own cart .. never again will I spend my money at the Joliet location read more

This is for the bakery department. They did such an amazing job on my son's cake. They couldn't do the licensed characters my son wanted; so they made base cake and I added the toys myself. It turned out awesome and really helped make my son's Birthday special! read more

Walmart Supercenter - a birthday cake in a box - Department Stores Near Me - Joliet, Illinois

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Went to this Walmart today and what a pleasant surprise they had enough registers open to handle the customers cashier was quite Pleasant

Horrible service, dirty. Treats customers like garbage. Will not shop here again and in will make sure my loved ones and friends will not spend a dime here! *+FOR YOUR OWN GOOD DO NOT SHOP HERE!!!* read more

If it wasn't for their massive buying power and dictatorship style relationships with their venders/designers, this store would have gone the way of Kmart (the store that time forgot). The store is always packed with loud babies and bad behaved children, They run out of things too often and I guess not having enough cashiers is a budget saver. I dread going here but do when Walgreens is going to be too expensive. The Pharmacy dept is pretty good though so props to them. I like Target because it just looks like they care how they look to the non ghetto. read more

Read the other reviews and heed the warnings- ghetto is right. This is boogie-town west; women, do not go alone or at night. Typical Walmart otherwise. Long lines and lots of empty shelves, read more

I avoid this place now and drive out of my way to jewel. You know when food stamp day is....the lines are unreal. It should not take more than five min waiting in line before checking out yet there are never enough registers open. The place is stocked well for groceries and pretty clean but checking out ruins it for me besides the insanely busy parking lot. read more

This is absolutely the worst walmart ever. Do yourself a favor, go out of the way to a different store. I live closest to this one, but I refuse to go here at all costs. read more

Shop at many Walmarts, but the employees here seem to hate their jobs more than anywhere else. Two different times I've had very rude cashiers for absolutely no reason. One time I stopped and asked her what her problem was . I have to shop here sometimes for convenience, but if I'm not pressed for time, I choose the next closest one. read more