Thank you to the young man at the door for the kindness. Old person with a rollator here. Had a cart full of many items I needed for an upcoming trip. Heavy items. So I'm leaving the store with a basket full of these items -- which sets off the alarm. I explain the situation. He is flexible. Already impressive. But then I have to explain it would be really hard for me to unload the items, then bring the basket back to the store, then return to the vehicle -- with an already sore hip and back. In the past, I have placed the baskets inside one of the carts in the cart corrals. The explanation apparently sufficed. He agreed. Thank you! Thank you a lot. Walmart is already a huge store I seldom negotiate due to the large, (for me painful), in-store distances involved. This young man made an executive decision that was human, thoughtful and kind. Exceptional in every way. Much appreciated. read more

The auto care center changed my tires for me. I then heard a grating sound coming from the front right of my vehicle. I suspected a bearing problem so I took it to my mechanic who said all it needed was the lug-nuts to be tightened. I got back to Walmart Auto Care. The workshop manager Angie offered no assistance towards my $50 mechanic bill. Would I bring my vehicle back here again? Yes. Would I check that the lug nuts have been tightened? Yes. read more

I will never shop there again! I had to pickup a few groceries and a bottle of vodka. Got to the vodka and found all liquor all locked up in glass doors. Of course I had to ring for service waited over 15 min finally shows up gets what I want and said he had to carry it to cashier. This is so stupid on your part. Wine and beer is on normal shelf's. Which I do not see why. There are some very expensive wines and my vodka was 8$. If you find this OK then you should stop selling it and concentrate on betting marketing. I understand theft is a problem. Find a better security system. I will never come there again and many others say same. read more

This Walmart sucks the manager of store and tire center are the worst people to deal with .don't let them touch your vehicle I had 2 trucks taken to them and they broke a tire pressure sensor on one of the wheels and they said they said they said they told me it needed to be fixed and nowhere on work order it said anything on that .that one lie and then they would not fix it and made me paid for it at another store because the worthless staff can't do their job and had to get my truck fixed when i could get in . the store manager thinks she is all that she needs to get fired for her attitude and her mouth like she is talking to her kids family I am a customer that pays their wages so if you want to waste your money at a store that don't care about how they treat you or damage your vehicles then have at it .I also filed a complaint with the BBB and their home office and area manager their staff sucks too that why you see allot of people going to Beloit and other stores If anyone needs to file complaint with area manager the number is 1-815-654-3274 or call 1-815-636-0101 this the north ridge store you will need to ask for market office if you can get through to anyone read more

First, if you are going to have a policy in which one one employee is required to run alcohol purchases from a locked cabinet to an assigned register, register 5 per that employee, you really should have an employee that is old enough to process that purchase rather than needing to call a lead cashier every several moments because the cashier is too young. Second, if for whatever reason you can not have an employee legally old enough at that register, then talk to the lead cashier, Kim, at the time we were there 6/11/2021, who doesn't have a rude, negative and snarky attitude toward customers when she is required to constantly return to register 5 to process alcohol purchases. If this is such a horrible issue for the lead cashier, Kim, to do her job, then perhaps she should find another one in which doesn't annoy her. And/or, have someone working the register in which other employees are required to bring alcohol to old enough to not have to call a lead cashier to process. This was such an inconvenience to us, the other 3 customers, 2 before us and 1 after us in line, to the cashier and clearly to the lead cashier, Kim, who made a point to show us how annoyed she was. Thanks. read more

I've been in many a WalMart over the years. They are fairly predictable. That is to say, they are all pretty much terrible. Staff can't help with anything. Stocking is messy. Store is chaos. This Walmart, though, easily the best I've been to. Got specific directions (broken down to the aisle and height and side) looking for a specific item in the clearance section. Great selection of alcohol and more. I never aim to come to Walmart, but if destiny insists, I will begrudgingly pick this one over others. read more

This Walmart has a great clearance selection in comparison to the nearby Beloit location. Workers are for the most part friendly. In comparison to other local locations this store has more actual cashiers working and more self checkouts however just as any Walmart these days most workers can be seen working as "security" standing at the self check outs and at the door making sure we as consumers did our "job" checking ourselves out . Bathrooms are always clean which is always a plus read more

Shout to the bakery crew! My brother's cake look amazing. I appreciate that you guys were able to help me last minute. The cake was a super Mario cart cupcake cake and it came out perfect! Thank you! read more

The best Walmart around, although some of the workers can have a snippy attitude when we simply need help.

Larry and Irene are terrible at their jobs, didn't even try to help. Dismissed me off hand and rather lie about the inventory available rather then be helpful and make a sale. Avoid this location. Their are better Walmart's elsewhere. Trish the stock manager is the worst of all didn't even try to help. This location need a complete over haul. I don't think I've been to a warmart as bad as this. read more

I am keeping my word this time. I will not be going back to the Rockton IL Walmart store. They never have items in stock. Never have enough registers open. The cashiers are not trained how to properly bag. (Please please please dont put canned goods with my bread.) Employees that are picking out the items for ordered off the computer will run you down and then park in the middle of the isle so that you can not pass by. I had to wait in the check out line for someone to ring up a bottle of wine that by time I got home the ice cream was leaking. I would have selected a line with an adult cashier but did not see one. Not to mention how long the wait is for customer service department. read more

Worst Walmart I've ever been to. Employees were all rude and clueless. Wouldn't allow me to pick up an online order I'd already paid for and had a confirmation number for; wouldn't refund my purchase either because they "couldn't see it in the system". Wouldn't be a huge deal if it was a small purchase, but now I'm out nearly $700 while I wait for them to figure it out. I was just told to call 1-800-WALMART and that was also a joke. Spent 30 min on the phone to be told it was over an hour wait and they'd call me back. I never received a callback. I spoke to the Online Order Manager, Paul, he was just rude and condescending. He told me to "walk around. It could be 15 min, maybe 4 hours, maybe 6." read more

Poorly managed store. Shelves are not well stocked. Not enough check out clerks. Too crowded during the day. Why don't they STOCK the shelves during late evening rather than during prime time during afternoon. Also too many Walmart workers filling pickup orders during prime time. read more

I absolutely hate Wal Mart. My blood begins to boil simply upon pulling into the parking lot. This feeling only gets worse when I go in. The pharmacy/ hygiene section is always a mad house with carts parked at the ends of aisles making it impossible to get though. The employees obviously don't want to he there they act like they don't want to help you. Today I went through the express line with 3 items and 1 guy in front of me with 4 bottles of the same spray paint product and a woman paying and I was in line for 10 minutes the cashier was going so slow!!!! They desperately need self check outs at both ends of the store if they're going to have the slowest workers at the registers. Don't waste your time here. Drive down to Schnucks or Target. read more

Not even 3 weeks I bought a filter system from my fish tank and it blew up today this is bull I have no boxes now because I figure paying 30 to 40 dollars on something last longer than 3 weeks and back in March I paid 65.00 for coffee pot it last a week and again no boxes so there u go again more and stuff comeing out of Walmart is junk read more

Very rude employees. This Walmart ruined all Walmart visits for me. Staff doesn't care at all about their customers. I only shop here very rarely. When I absolutely need something that only they carry do I go here. I would recommend avoiding this Walmart or going to Target in the southern direction on 173 for your shopping needs. read more

This store is the worst Walmart I have ever been to. The employees have no clue what their policies are. I purchased an item at a different store, and wanted to do an even exchange, with a receipt and they refused. I called the manager and he said the employee had no basis to refuse the return. The same person refused to do a transaction, citing policy, and guess what, wrong again. Best of the best working at this store. read more

The people working in the electronics department tonight were super patient and helpful with me and my friend getting a phone. They were very patient and polite with us. I appreciate that a lot. Also two other employees were around to point us in the right direction and they were more than kind. I'll also add the store was clean. I wish I got names but the only name I got was Herb. Y'all are awesome, thanks a lot for what you do! read more

Management was was rude when I went to ask them a question. The only thing they said is that I can order it on pick up and wait 2 hours until the pick up is ready read more

The pickup was awesome. We were served by two men named Sam and Alex super awesome guys they pack your groceries and all that. They deserve an awesome tip and pay. They serve Walmart great! read more

This is still my favorite Wal-Mart in the area. Mostly clean and cashiers are friendly. You still have the understaffed issues sometimes and those "Creatures of the Night!" Customers that you point and laugh at on various websites. One other note is they have a self-checkout section now. read more

No hassle price matching. Staff helpful and knowledgeable. Deli, meats, jewelery and electronics areas are superior. Check out is smooth. Produce quality is subpar. Stocking of grocery shelves and same products, different sizes, placed in more than one area is confusing. read more

I go here, rather than the Beloit Wal-mart! Much better customer service. Especially on third shift!

Walmart needs a person that checks shelves more often!! In dairy Yogurt cups are so far back , you need six foot arm or a rake to get the ones you need. Same problem with Toilet Tissue aisle, and meat cooler where cold cuts are kept...Seniors, disabled and shorter people have to search for help, or another customer to help . Clerks are great, but not ENOUGH check outs open , 20 available registers with only FOUR in use , and most shoppers do not like or use the SELF CHECK OUTS. When you find a brand or product you really like, they no longer carry it ! Columbian ground 8 O'clock coffee, International Delight Iced ORIGIONAL Coffee, Shellie Green Beans, Only one Brand of Buttermilk ETC. read more

This review is on the store.....The only bad thing I have to say is a few times iv called at night(work from 6:00 p.m. to 4:30 a.m. so im up awkward hours ) locate and price items before i drove down there and got the feeling they didn't actually look for my item here's my last encounter with them. I asked how much the denatured alcohol was (for cleaning I remind you) he began to tell me how they stopped selling alcohol already. It baffled and blew my mind at how ill educated this man was, but I didn't say anything and explained it would probably be back by the spray paint he said he'd go check i sat on hold for almost 15 mins to say it was out of stock, not that he couldn't find it but that it was out of stock. So I drove up there and it was there 4 cans. So I called again while I was there and asked the same guy to check again and I watched him put me on hold and stand there for 3 mins and come back to the phone and tell me it was again out of stock. walked by on the phone still connected to him showed him the can (still walking) said thanks and hung up walking out.. This review is on the automotive department.....Mechanics are only good depending who you get. 1/3 times iv went there they forgot to put my oil filter on tight so it fell off on the way home plus its expensive 45$ is outrageous. Tom Peck Ford in Clinton 15 mins down the road, does it for 30$ and that includes a free oil change and tire rotation after your 5th visit be smart go to someone who asks you your name before you give them your keys. read more

I hate Walmart..but this is the only one I will walk into because it's not too dirty and filled with strange people..they have weiros here just not as many as the Rockford stores. I don't like going to Walmart unless I absolutely have to, though. read more

Automotive is horrendous. Poor communication between employees. One day, come whenever for an oil change, next day must make an appt. What time do you open? Sunday at nine am. I arrive, five cars in front of me. Oh, we forgot we had two guys open early at eight AM. Yep, inconsistent, poor communication. Good luck. read more

Learn something every day. Manager Scott (sorry, a manager in training. Bigger guy tattoo on arm I will post a picture later) scammed my parents on a fixed income on some gift cards. Did you know that a box can say nothing about being none refundable, but the Walmart receipt at the end can? Did you also know that the manager in training Swill not help you out and doesn't care and won't even tell you who to call? You have to ask them 3-4 times to give you a number and not tell you there closed. Great to know Walmart and Scott manager in training with 5 years of service that was working Dec 29, 2018, at 1027am. After talking to co manager Jason he stated these cards are not gift card. My parents told him that was where the grabbed them. co-manager Jason said I guess I will move them. Bye. read more

If you are a 2nd shift worker, you will be a 2nd class citizen at this Walmart. Imagine how much fun it is to work a shift, come to Wal-Mart at 10pm, and learn that you now have to checkout your own groceries. I'm sorry, I didn't realize there were a lack of workers in the area to check out my groceries. It's hard enough finding items in their correct spot with a correct price tag, but then to have to manually compute produce, constantly tell their machines I don't want to bag this item because i have a full load of groceries, and, quite frankly, your tiny section isn't designed to hold what I buy. What's it cost 15 bucks an hour for a cashier? I guess the removal of greeters saving them 48 man hours didn't save them enough money ,so they needed to put 1 person on 7 self-checkouts. read more