Subject: Formal Complaint Regarding Hiring Process and Store Management - North Las Vegas, NV Store…read more
Dear Talent Acquisition Team and Human Resources,
I am writing to formally express my concerns regarding my recent experience with the hiring process at your Burlington store located at 2189 W. Craig Road, North Las Vegas, NV 89032. I believe the issues I experienced warrant review by Corporate Human Resources because they involve inconsistent hiring practices, poor communication, unprofessional management conduct, customer service concerns, and potential compliance issues related to equal employment opportunity and disability accommodations.
I am a protected disabled female veteran who applied for the Retail Shortage Control - Part-Time position. On January 29, 2026, I attended a group interview conducted by Ron. At the conclusion of the interview, all candidates were informed that we would receive an email with the hiring decision by the end of the business day. I never received any notification regarding the outcome of my interview.
Beginning July 1, 2026, I made numerous attempts to follow up on my application. I was repeatedly told that the individual I needed to speak with was unavailable. On July 2, I was informed that he was in a meeting, then at lunch, and later that he had already left for the day. On July 3, I was placed on hold several times and was repeatedly told it would only be a few more minutes before someone spoke with me. After remaining on hold for 1 hour and 16 minutes, I drove to the store to request assistance in person.
When I arrived, I requested to speak with the manager on duty, Deb. I was informed that she would not speak with me. While shopping and completing a purchase, I remained on hold for an additional 35 minutes before finally ending the call. Regardless of the hiring outcome, I found this level of customer service to be unacceptable.
Later, I was contacted by Alison and scheduled for two additional interviews on July 9, 2026, at 11:00 a.m. and 11:30 a.m. for the Retail Sales Associate and Retail Stocking Associate positions. Prior to those interviews, I again called the store to inquire about the status of my original application and spoke with Melanie, who was courteous and advised me that I would receive an update by the end of the day.
Instead, I received an email stating:
"Hi Caroline, it's Allison with Burlington Stores. We are sorry to learn that you are no longer interested in an opportunity with Burlington. We wish you all the best in your job search."
This email was confusing because I had never withdrawn my application or indicated that I was no longer interested in employment with Burlington. Shortly afterward, I received notification that my 11:00 a.m. interview had been cancelled.
I immediately called the store and spoke with Cindy, who was professional and courteous. She explained that she did not have access to the interview schedule and that no one was available to assist her. She suggested that I still arrive for my 11:30 a.m. interview. While driving to the store, I received another email cancelling that interview as well.
I called the store once more and was transferred to Deborah. During that conversation, she informed me that I had not been selected for the original position because I was "not qualified." I attempted to explain the repeated scheduling issues, conflicting emails, and the fact that Burlington's website continued to advertise the same open positions while I was simultaneously receiving invitations to reschedule interviews.
Rather than addressing my concerns, Deborah repeatedly interrupted me, raised her voice, stated that all positions had been filled, instructed me to "check my spam," and ultimately told me that I was not wanted on the Burlington team. Because the conversation had become unproductive and increasingly unprofessional, I ended the call.
Based on these events, I cannot determine whether my treatment was influenced by my age, gender, disability, veteran status, or another factor. However, as a protected disabled veteran, I believe the circumstances warrant review to ensure Burlington's hiring practices comply with the Americans with Disabilities Act (ADA), Equal Employment Opportunity (EEO) requirements, and Burlington's own employment policies.
As of the date of this letter, I continue to receive multiple automated emails inviting me to reschedule interviews despite being told that all positions have been filled and that I was no longer being considered. This inconsistent communication has created unnecessary confusion and suggests significant issues within the hiring process.
I have attempted to resolve these concerns by telephone but have been unable to reach anyone at the corporate level. Therefore, I am submitting this complaint in both written and electronic form in the hope that it will receive appropriate review.
I have been a loyal Burlington customer for more than 25 years and