Last night I was extremely exhausted and not feeling well due to a neck and back injury. I wanted to leave this review then but I couldn't all Things Considered. When I visited this Walmart for the first time, I received help from a lady there she was really lovely unfortunately I forgot her name and I'm so sorry but she had green and black hair and she assisted me with such great patience and I did inform her manager of it but this gentleman I didn't have a chance to do so his name is Demarcus. I was having difficulty moving and walking because of the stress on my neck my back even my fingers and I politely asked him for help as I would anyone and there have been some that were strained in their views like just viewing of me probably just exhausted or attitude and I don't know but he wasn't you could tell he was having a long day and maybe had his own back problem but when I explained to him that I needed help if it was all right to ask not because he was working on something else pulling a pallet of heavy items he was kind enough to stop and immediately say yes he would help me and when you realize I didn't know the layout of the store he walked me to my destination and was just really kind of considerate and welcoming he helped me find the item I needed which was to be fair it was overpriced so unfortunately I couldn't get it or because it was a bad investment since it's a fresh move and personal reasons it was forced on me so as he and I were conversing about it looking at the different items he went so above and beyond to assist me I don't want to embarrass him by mentioning how much he did but it was more than just looking up products and walking me throughout the floor he saw you can see it all over my face that I was exhausted I was weary my body was in pain and then the ridiculous cost of the items he offered help in ways no one has ever offered and I want it to say thank you by writing this review because he made that company look more than great he made them human so I wanted to highlight Demarcus for his care consideration for connecting with me for the candidate conversation and going above and beyond to offer help which I just accepted prayers to be fair because I'm still learning to accept help and I was just very surprised that he went that far for someone like myself basically I came out of a very destructive and scary relationship and it was worse than anyone could imagine I guess I wasn't a normal customer but I have a feeling that he treat everyone like he treated me so when you feel like there are no good people left in the world or things have gotten down there are people like Demarcus that are out there who even though they might have a back problem or an issue in their personal lives they still care about their customers they still go above and beyond to help he didn't act like I was bothering him he was professional kind compassionate giving and to be fair if I owned a business I would work once someone like himself working for me so I just want to highlight that input thank you from disabled vet and Survivor of an unusual circumstance. - Lily PS forgive any typos I'm using speech to text thank you ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​ read more

Ordered a TV with mount to be delivered and installed. When the TV arrived there was no mount and I asked about it and mounting it and the delivery person said he knows nothing about mounting he just delivers. I called Walmart and found out my mount was coming on another truck and I needed to contact a third party for install. So i contacted the third party (Angie) and made an appointment and they never showed or contacted me. I contacted them and found out I needed to reschedule so I did and made sure they would call me if any problems and they assured me they would. Again no show and didnt notify me. I called them to find out they were not coming so I cancelled the install and told them I would be returning the items. I called Walmart and told them what happened and that they needed to come pick the items up for return. They quoted me a time of 9 am to 7 pm but I had a doctrs appointment so had to wait till Monday. They picked the items up Monday still without notifying me when they were coming which again they said they would. Instead of returning the items to the store I purchased from 20 minutes away they sent them to another state a day away. Now they received my TV and mount Tuesday and its friday and I've yet to be paid back even though I was GAURANTEED to be paid no later than today by Walmart. I contacted them again today and was told I dont know why the told you that then told me " ONCE THEY PROCESS IT" I will get my money back in 7 to 10 business days. So they have had it for 3 days now and admit they just haven't bothered processing the refund. Now when I ordered the TV they took my money instantly but when it comes to paying back what they owe the take there sweet time. I also notified them I have a $50 a day late fee and was told they understand that but i doubt that means anything. Bottom line dont do business with Walmart if you can help it. They couldnt care less about there customers ​​ read more

I enjoy shopping with Walmart but today I did a grocery pick up.. prices are pretty good and had what I needed . Do I go to pick up I was informed on app it was ready.. I get in my spot there's several cars in front of me..it was light rain and I watched clock no one came out for 10 min! No one! I get rain but if you don't have people in place to do it with that many here to pick up why even do it..I do this for convenience but wasn't convenient to sit and wait .. the gentleman that put my groceries in back of the car was very nice and the staff is normally on point and great but today it didn't feel like they were ready to come out in rain.. read more

Walmart Supercenter - In my pick up spot didn't see a sole come out for 10 min - Grocery Near Me - Jacksonville, North Carolina

Newer Supercenter in south Jacksonville. Clean store, very spacious and very well stocked. Recently they have had more cashiers open so you don't have to always do self checkout, and people aren't in self checkout with 50 items. Prices are Walmart prices. Nothing special in terms of pricing, but the shelves are well stocked with a wide variety of choices. Plenty of parking so no worries there. Plenty of people do leave their shopping carts in spaces so be aware so you don't hit one. It's a Walmart, expect a Walmart. read more

I don't recommend using the self checkouts, someone tried to use my card to the amount of 496.89 thank goodness my bank declined all the attempted purchases stopped all the transactions, sitting at police station now making report read more

Great atmosphere. Employees were helpful. Nice environment. Great clearance selections as well!

Walmart +, specifically the delivery part of the $80 plus subscription, sorely lacks in customer service. Delivery windows are not always exact with delays. If you add items, during the "add items " window option and add more, still under the window time allotted, the Walmart system will interpret your adding more items as suspicious behavior and put a hold on your order and will not text or email you as to the reason. You have to call a live agent for answers. Also you will have to wait for your money to be put back on your credit card which can take 3-10 days. read more

I love Walmart I always going to that place Bathroom is clean! People is nice cheap too!! But I don't trust vegetable sometimes. read more

Do not support Walmart by rounding money for any cause. Their service is not consistent and most experiences are bad. Their delivery service caused $15.00 with a tip for a speedy delivery. Half the items were not delivered although they were on the shelf. I had to go there to pick them up. When I requested a refund for those reasons, they just failed to respond. California has much better service from WalMart with no delivery fees. Products are roped off and you are told to get them online. Let's take a stand. DO NOT DONATE TO WALMART DIRECTLY FOR ANY NON-PROFIT ORGANIZATIONNIZATION! Go directly to the organization or your church and give a positive organization the writeoff. read more

Customer service. We returned an item. The money was suppose to go back on my debit card. They put it on a virtual gift card. We tried to use it twice both times it was denied. Then was told I would have to contact corporate. Today makes 12 days. And still not resolved. We have been told multiple different things. So beware when you purchase something online, and return it to the store. This could happen to you!! Make sure to get cash back!!!! read more

Just tried to call the manager for the umpteenth time. They lett it ring ad nauseum, then you get that tone that sounds like a busy signal. I don't know who is the responsible part for this, exactly, BUT. I do know that Wal Mart has it's deliveries made by their OWN TRUCKS. And I believe they are having their "fresh produce" delivered in FREEZER TRUCKS. This RUINS THE PRODUCE. AND WE ARE PAYING TOO MUCH AS IT IS. SO NEXT UP, I AM GOING TO CORPORATE HEADQUARTERS WITH MY COMPLAINT. Since they don't want to answer their phone. read more

This is a mixed review. I would give 5 stars for inside the store shopping and zero stars for online order pickup. Inside the store is much improved. It is much more organized and easier to find stuff. The online order pickup is TERRIBLE. There is no way to pick up orders inside the store (as in other stores.) That means there is no way to pick up if you forgot your phone other than beating on the door or catching someone. A phone didn't help this last time either. The app didn't work and when I called the phone number on the signs no one answered, and there were no staff outside to catch. Also, the online order pickup location is FAR from the shopping entrances. I had to first drive to the pickup area and wait and wait (30 minutes) then had to drive to the front of the store to go in and do other shopping. I tried to lodge a complaint afterward and was told "Sorry. All the managers are in a meeting. You'll have to wait for a manager." Needless to say, I left. read more

The employees here never help me out. I always ask and they genuinely just say I don't know and go back to watching tik toks. Like come on it's just rude. And me and my wife came in pretty late and we were standing outside of the remote section and we were asking people for help to unlock the remotes 10 minutes before closing and they literally said no there getting ready to go home. Like it takes 5 seconds yk. It's not funny at this point anymore. read more

This is my Walmart. I love this Walmart. I adore the crew at this Walmart and I will stand by them no matter what. For my gamers and electronic folks out there, remember earlier this year when Animal Crossing New Horizons came out with its own Switch? Remember how if you didn't pre-order one the day it was announced that you basically missed out? Yeah. That was me. I spent about six hours on March 13th, running between Wilmington and Jacksonville looking for a Switch. I went to Best Buy and basically got laughed at because the Switches sold out as soon as the doors opened and I was three hours late. I cannot tell you how many GameStops and malls and Best Buys I had visited. Twice I watched the last Switch being bought in front of my eyes. TWICE! My heart could only take so much. Before I left my house that morning, something told me to just drive into Jacksonville and visit the Walmart on Yopp road. Why didn't I just head there to begin with?? After exhausting all of my resources and being on the verge on tears (yes, I know, consumerism is a disease), I gave Walmart's electronic department a call as a last resort. Helen said she had Switches, but couldn't hold one for me, but that she did have a few and if I could get there ASAP I would be able to purchase one. Shout out to Helen in Electronics. You literally made my day. Now, my review isn't just for this one time, but I really do enjoy shopping at this Walmart compared to the one off of Western Boulevard. They're both equally as busy, but I receive better and friendlier service here compared to the other one. read more

After moving to the area, we were needing to find stores that we could go to for our household needs. This Walmart seems to be on the newer side and is a bit tucked away from the main roads. I love that it's a Supercenter so they're open 24/7 and have just about anything for your essential and non essential needs. There is plenty of parking and it's fairly easy to get to. You'll find that there are different entrances to get to the different departments that you'd need to get to. You'll find that the store has the grocery section on the left side of the store (by the Market entrance) and the various departments in the center and to the right of the store (with the Pharmacy found on the furthest right side of the store, by the Home & Pharmacy entrance). The store has been organized and well stocked whenever I do go. It's fairly easy to maneuver through the store and find what you're looking for (although, I have only been able to find one price check machine and it was by the jewelry counter up front). The employees are fairly nice at this location. I would highly recommend stopping by whenever you can. You can find numerous things that you are in need of and more than you'll ever need in things you don't need (dang CLEARANCE SECTION!!!! LOL)! read more

Walmart Supercenter - Grocery Near Me - Jacksonville, North Carolina

Jacksonville Supercenter Wal-Mart Supercenter #3864561 Yopp Rd, Jacksonville, NC 28540 Open * until 11pm 910-346-1889 Make this my store?? NO WAY! Remember when customers concerns and complaints were taken seriously?? Apparently this is no longer a priority for any Wal-Mart store. We spend Hundreds of dollars here almost weekly. I will never go to this location again! Products are moved around to different aisles locations, which make no sense, and add to the confusion. Plus not properly priced. Produce is disgusting, they freeze it. What big waste of money. And my number one complaint is the VOLUME OF THE LOUD ASS MUSIC! Please for the love of GOD, turn it down!! This request has been made several times in person, in email and over the phone and I give up. I don't know why it has to be so LOUD! WHY?? SO, WE WILL NOT BE SPENDING OUR MONEY HERE. SORRY, YOU OBVIOUSLY DO NOT VALUE YOUR CUSTOMERS! read more

I love going and getting the hot food meals here! And whenever Kim is working, I know i'm going to get a smile and good service! Will definitely coming back and hope Kim will be there every time! read more

They always have their phone ringer off in customer service. I have called multiple times multiple days and they don't answer.. once you get to the store they say they never heard the phone ring. A simple question was all I had and I had to drive down to the store just to get the answer because they turn their ringers off to avoid helping customers. Super annoying! read more

I bought sour cream for tacos got home opened it and was mold all in it and the sale by date was in march so disgusting

Whoa! Let me start by saying this is one Wal-Mart that isnt overly bombarded! Perhaps on some days it is but slap goats behind I lucked up! I was able to get in and out in a timely fashion rather than what seems to be the norm in some 2 lanes open and tons of people. The employees were very friendly and was certainly in the holiday mood! There are two Wal-Mart's in Jacksonville with one on western and I do notice a price difference not sure why perhaps location. This particular walmart has a vision center located right in the front as well as a bank Wood Forest . I also notice that with item there i also a slight difference in what they have in stock. So if you cant locate what you are looking for at this Wal-Mart and dont mind a little drive you probably will find it. The parking lot is well lit and I'd also like to say theres other shops in this location as well. The exterior of this Wal-Mart is definitely taking care of and clean as is the interior. I prefer this Wal-Mart because it's not chaotic so to speak :) read more

I counted at least a dozen people NOT wearing masks. It is a requirement to wear masks! No wonder the virus is spreading. The management is responsible for enforcing masks. Irresponsible on ALL involved. Shop somewhere else, not worth getting sick! read more

What happened? This Walmart used to be well kept... now it's dirty, trash everywhere... bad reflection on Southwest area!!! Why doesn't management care??? read more

The best Walmart, when comparing to the surrounding options! I will drive from wherever I am in the city, to this Walmart location. It just seems more organized, less "used" and less stressful. The lines typically aren't ridiculous, and the market is very clean cut and straight forward. But all in all, it's a Walmart. Love it, or hate it. read more

Walmart Supercenter - the inside of the store - Grocery Near Me - Jacksonville, North Carolina

Waste of time to even try and call, nobody answers the phone it's trash. All I need to know is if they have the carpet cleaning kiosk without driving around town wasting gas, and can't get a single employee to answer any of my 7 calls. read more

So today the guy that has a mustache a white male older deceive to follow me out store arguing bc I told him I refused to show my receipt that if they thought I didn't not pay look at cameras .. legally I do not have to show receipt y'all can only detain me if you feel I shoplift so with that being said obviously he did not or he would have done so so the yelling at me as I'm walking out and pissing me off to we're it started me arguing seemed like harassment after he followed me out the door and left his post to keep arguing with me I will be calling corporate since everytime I call I ask for a manager and get dodged or hung up on read more

I was at​ the Yopp Road Walmart at 6 pm on 02-28-59. My cart was filled will a lot of groceries! Temeka at the register was amazing! She took the time to bring the groceries off the spinner thingy and into the scooter basket. She called twice for someone to assist me once I was outside. At some point, Nettie with housekeeping realized I was at the water fountains waiting for assistance and she came over to volunteer. She sweetly walked beside me thru traffic and loaded all the groceries in my van in the handicapped area. Please reach out and thank both of these wonderful representatives of Walmart. They were determined to assist me with a somewhat daunting task of unloading numerous bags both at the turnstile​ and at the van. You should give them​ both a pat on the back. Kindness goes a long way and both of your team members were shining examples of that! read more

This is my favorite Jacksonville Walmart. I am originally from a small town in West Virginia and although this Walmart seems busy to me, it is no where as busy as the other Jacksonville location. Just about every time I go here they're out of a product I need, but I guess since this is a busy town it's impossible to stay 100% stocked! read more

Not sure what everyone else is talking about but this store is kept very clean. Most of the workers do everything they can to help every customer they possibly can while still running their sections and doing everything that they can do. The express lanes were specifically opened because customers complained that they wanted to check their own stuff out and they felt people were a little slow and they were faster, but the second they opened up the registers they complained that they were taking away jobs. I totally understand moving around items but unfortunately every six months every section has to change because it needs to update the items that are not being sold to make room for new brands or more items by those brand. Most of these items stay in the same aisle they're just moved maybe to a different section that makes more sense. That's not the workers or even managers fault, it's the company updating. most of the workers will take you directly to where you need to go and sometimes you can see people just walking away as soon as they get an answer so they're not expected to chase them to the Aisle but for the most part most of the workers do their best. I've seen many times where people were just rude and inconsiderate to them like it was their fault they couldn't find an item or they were directed to the aisle, but just didn't look where they were pointed to and got mad cause they weren't paying attention. My 10 years being down here 90% of the time I was helped and Walmart has a strict schedule on shipment so they don't get everything in every truck. Otherwise the store would be overloading with product so if you can't find some thing you're looking for by using the app which is used specifically to tell you if it's in stock then order it online because sometimes you'll get it faster. I feel like most people complain about not finding a product, but either didn't use the app to do so and look it up or were mad that the workers couldn't find it in the store and this is why I either go into the store myself or I order it online because at least then I know I can get it. read more

Small, Messy and not stocked. Honestly the worse Walmart I have visited by far. Sadly it's the only one near the military base.

In Jacksonville there are 2 Walmart stores, and this is the one I prefer. It's cleaner and less chaotic, and it seems to stay stocked better than the other one. It's in a good location, just off of 17; easy to get in and out of. It's a Super, so it has all of your needs. It's Walmart, so you can never set the bar of expectations high. However, this one I've actually enjoyed shopping at and always seem to run into friendly and courteous employees. read more

This Walmart was the BOMB DOT COM BABY! How convenient can you get not just to have any type of Walmart a few minutes drive away but a super center! Yall had to make it a super center! Gosh darn it that is just too dang amazing! I found everything I needed from groceries to shower curtains from fruits to shower shoes. I'm done, I'm just done, this place is treating me too well, the customer service; don't y'all get me started because it's about to go down. I asked someone in the aisle after I got a pair of shower shoes where the grilled pre cooked chicken was... I don't know if they have compasses in their head but this woman pointed to the exact location saying just go straight passed all of these aisles and you'll get straight to it on the wall on the left. As she went to help someone else in electronics. I nearly fainted when I saw the grilled chicken in that aisle. Best Walmart I've been to yet. Can't wait to go again because I need some CHOCOLATE!!! BOO-YAH!!! read more

Walmart Supercenter - Grocery Near Me - Jacksonville, North Carolina

Inventory management : Many products specified as available per the webpage seemed to be poorly managed and supervised, as well as the person tasked to stage the order for pick up. Products/merchandise ordered online/ Walmart app have been cancelled by Walmart. However, while physically shopping at Walmart 561 Yopp rd. Jacksonville NC. Within 5 minutes of receiving a cancellation confirmation from Walmart, I physically put my hands on this product. The products/merchandise were in fact current and on inventory. So yes, I bought it anyway. Waiting on my refund of the same product purchased online within 5-10 business days. read more

This place use to be a very nice place until I went with my husband and son to Easter shop and there were people playing with the electric carts and ppl who are perfectly fine using them because of laziness. So with my leg and foot brace, I had to limp around the store while the employees allowed this to happen while dragging the dead ones left outside or the ones that died in the very back of the store back to the front. read more

This is the newer of the two Walmarts in the area and it is way less crowded than the other one. There's not much to say about this location other than you will get the items and services you are used to getting at any Walmart. To me going shopping with my wife at Walmart is like a trek through a third world country. There are loads of different types of people and smells and I'm just happy everything we need is in one place so we can leave quickly. read more

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Today I went into the store to do some grocery shopping... I have epilepsy and I'm pregnant plus lactose intolerant so my dietary needs are very complicated and my doctor set up an app so I could scan foods that work for me... I was scanning a thing of orange juice to see if it had too much sugar and within a few seconds of me grabbing the orange juice this very rude employee started SCREAMING at me to move out of her way... I immediately left and called customer service... this review is simply for the manager who listened to my complaint... beyond happy with this Walmart's customer service and management! read more

This one is way better than the one on Western Boulevard. It's newer and much more organized. They have a nice selection of everything and the clearance section is pretty big. I definitely see myself coming to this one more. read more

I will not be going back. They have forced self-checking on the customers. It's not enough that we give them our money. Now they are taking jobs from the people in the community and giving nothing in return. They expanded the self-check area to both sides of the store. The self-check lanes now include the conveyor lines for people with more groceries. All the other registers being operated by cashiers (except for two lines) were closed. One for less than 10 items was open & the other was being run by an older cashier who was clearly being overworked. Those lines were backed up with a ton of customers. We had a carriage full of groceries and the self-check lines with the conveyor that were converted to self-check were closed. So we were forced to use the self-check area that has no room for a large volume of groceries. The machines locked up, of course. We had to get assistance from the self-check wrangler. I'm just curious where I should go to pick up my paycheck now that I worked as a cashier. I mean they didn't offer any sort of discount for my cashier services. So now there are no workers in the store to help. There are no cashiers. How many employees even work in the store any more? read more

After visiting the deli at this particular Walmart I will NEVER return! The 2 women at the deli must've been having a bad day because the amount of attitude and rudeness I (as a paying customer) received was unbelievable and it was kind of hard to understand how they still manage to keep a job. Called my order in an hour ahead of time and to my surprise they still had an attitude because my order was "too complicated" read more

placed a delivery order not once but TWICE and it never showed up. Called customer service and they said that the first time the delivery driver showed up late and the food went bad so they said that it would show up the next day but never did. So I called the store and they didn't even have an order number for my order. Placed a second order and was supposed to be delivered tonight but, never was. So I called customer service again and they said that the delivery left the store but shortly after the delivery driver brought it back. Very disappointed as I was mainly using the delivery service because my daughter was sleeping and we were out of milk for the following day and I had to work at 6am. read more

This is hard for me to rate, so I put it in the middle. I was in your store the other day and went straight to see my buddy "SPARKY", only to find him GONE!!! I was brokenhearted & immediatly went looking for the first worker I could find. This very kind worker explained to me that Sparky now "lives" in a much better place. He has a MUCH LARGER tank. Be happy buddy. I wish you well and a long happy life You have tons of personality and will be missed by me and many others. I am so happy I got pictures & videos of him. He did tricks. He would lay against the tank against my hand, like he wanted held You were such a joy read more

Walmart Supercenter - Sparky my buddy:-) - Grocery Near Me - Jacksonville, North Carolina