This might be my first 1 star review. This review isn't about Walmart in general although overall, Walmart is not great anyway. This is about the Walmart specifically located in Dearborn/Detroit. I avoid this place at all costs. I truly hate going here. This location is a complete mess. The employees have no clue what is going on. They are rude, poorly dressed, and stink. Literally. The people who shop here are exactly like the employees. Rude and have zero respect. They are one of the reasons this place is a mess. The location, unfortunately, attracts the unfavorable people from both cities. Parking is terrible. The employees are terrible. The setup is terrible. The location is terrible. Walmart is terrible. read more

Sigh. This whole experience was insane. I've never been to a walmart quite like this and I'll avoid this one like the plague. Lines have always been 15 people or so deep with over half an hour wait just to buy one thing. The store is always a mess and I've seen quite a few people just throwing things around in the store as they shop. The parking is a joke and not worth the trouble. This one was the closest to downtown but it is worth driving an hour to a different walmart if needed. read more

The lines! The liiiiiines! I normally avoid Walmart because I always feel like i'm part of a cattle drive, but this place is a little worse than others for one reason: The checkout peeps do not care. About anything. I had to pop in to Walmart out of desperation and because I was only picking up a handful of things, I got in the 10 items or less line. I watched TWO different customers ahead of me purchase over 20 items apiece (one of them had over 40 - yes, I counted) and the cashier just let them do it. What's the point of having an express line then?? I probably won't be back because that kind of crap drives me crazy. read more

This is the worst walmart ever. I went into their "sewing" section and was greeted with needles, thread, and buttons strewn EVERYWHERE, all over the floor and mixed in the shelves. Nothing was stocked and the place was a mess. The same went for every section of that walmart I wandered through. I also waited in line to check out while the cashiers chatted with each other. read more

Sam Walton would close/burn this Walmart if he was still alive, he didn't build it to have this Walmart reflect his work so poorly. Worst costumer service. Long wait in lines. 8 out 10 employees are in a bad mood and hate being interrupted for questions, Specially when they are busy talking about their weekend. Management should start making their employees work more efficiently, they should really focus on delivering customer satisfaction. The location is the only good thing about this Walmart. For the record 2 out 10 employees are super nice and I make sure I appreciate them, The rest of them should go find a new place to socialize at. read more

I never thought to read the reviews for Walmart but I guess I should have because this place is horrible and reading the reviews could have saved me a lot of frustration and time. I went to site to store and they could not find. My order, even though I had my receipt. I was told to call Walmart.com to see if they could find it which I did not understand why call them when I am here at the store, oh brother. 3 Calls to Walmart and 80 minutes later my order was found "it was in the back under some other stuff" WTF. read more

If your time and sanity are important to you, do NOT step foot in this store! I'm not against Walmart in general -- I too want decent products for lower prices... However, you will be extremely hard-pressed to find the item you want in this store as shelves are often bare and items mis-placed all over the store (in each dept). Additionally, I cannot enforce enough, this this store's employees are VERY ghetto and ignorant. That is NOT to be based on their hiring pool, as Target, Lowes, PetSmart, which are all within a mile radius of this Walmart, are all employing helpful, polite and efficient people. I waited 30 minutes in a "fast" lane of 12 items or less (maybe it was 10 or less?) with about 12 customers in front of me. There were only a handful of other registers open, and each with lines that encroached past their large aisle and into their product displays. Seriously, our line crawled. Suddenly, an Arab employee from the optical dept. came over to an Arab customer at the rear of our line, and lead her away. I was curious why she would do that and, so yes, I followed them to the register in the optical dept, where the nice muhajaba (scarved woman) rang up the Arab customer's baby clothing. I was floored, as my ice cream was melted, my pizza de-thawed, and my beer cold by this time... I asked the employee just what she was thinking when she invited this particular customer from the back of the line before considering any one of the rest of us (who were black, Latino and non-Arab) who had already been waiting 3o minutes. I'll save you (and myself) the remainder of the story how I chewed her out, and then chewed out the customer for telling me to "mind my own business". To summarize however, I got loud, and brought my own groceries, along with 3 other customers who followed, to the optical dept to ring up our groceries, which the employee did politely. I think she won't soon be doing that again! LOL Forgot to mention, I was also buying water - I have my 5 gallon jugs that I fill up and just pay for water... I had already filled up 2 jugs, so I HAD to go thru checkout otherwise, I would have been stealing water - no place to pour it out!! I was a prisoner!! argggggg!! Another time, I went in to buy a pizza and saw their great homemade options in the case display - Walmart large pizzas not frozen... all packed with pork products. I asked the guy working that section if they had a veggie pizza. "No" he said, "just the meat". I said, "wow, Walmart is really losing out on an opportunity here to serve vegetarians, AND their local Muslim community as they are located in the heart of Dearborn." He said all products are chosen form the headquarters and they have no choice to request different products. Wow... management really needs to be kicked in the ass over here. Another time, I ordered some items on line and had them shipped to store for free... I went to pick up my items in the back of the store. The employee came out, said he couldn't find my items and would check in the back. He disappeared!!! I waited, and waited and about 15 minutes later another employee came walking back and I asked if she would help me. She said yes, and that she had been on lunch. I said what happened to the other guy who went in the back to look for my order? She said she had NO idea who I was talking about because no one was covering for her while she was on break. !?!? WTF!! Where did that guy go??? Who was he even ?! CraZy!! As I was leaving the store, I saw the guy near the front of the store, and I said, "hey where did you go? that wasn't cool"... he said he didn't know what I was talking about and pretended to be innocent. Thing was, he had a set of wildly crooked teeth that no other person could have been his look-alike.... Bad News.... and I know it's my own damned fault for venturing into this place time and again... but I believe in second chances. This store has plum tuckered me out! read more

I switched my prescription drug provider to Humana and that is the ONLY reason I occasionally go to this Wal-Mart. While there, I previously tried to buy a few other things, but the long lines have cured me of that. In short, if you like dirty, disorganized stores with often surly service and a parking lot virtually guaranteed to result in damage to your vehicle from loose shopping carts, you will be happy here. Otherwise, I cannot recommend it. read more

I wouldn't even give this Walmart a star. It was absolutely the Worst WalMart I've ever been in. I'm sorry I didn't take the other comments more seriously. It beyond dirty and everything was a total wreck. If your GPS sends you there DO NOT go. I use to think my hometown Walmart was bad but after this I have no complaints at all. As for the employees, If I had to work in that 3 ring circus I wouldn't be in a good mood either. read more

I had to return a vacuum I bought by mistake. I didn't need it after all. Didn't open or anything but I lost my receipt. Alexi in customer service did a fantastic job helping me out and getting my money refunded. She provided great service and I've always had a good experience at this store. read more

They rarely have stocked shelves for groceries. Come early or you will be forced to pick & search for what u need.

I stood in a self-scan checkout lane for approximately 15 minutes, waiting on a sales associate to assist with an unlabeled item during lunch-time. I purchased a school uniform and a bag of chocolate. The associate who greeted me upon my initial arrival rudely said "You're coming in the store the wrong way." I apologized and replied that I didn't know there was a wrong way to the enter this section. The workers took over 30 minutes to adjust my purchase and send me on my way when I was in a hurry for work. I even called an assistance phone line and was told an associate would be on their way, however, waited an additional 20 minutes for service. read more

My experience here was less than satisfactory. I try never to go when I'm in a hurry because I feel like the checkout process is super slow. I never get in and out fast. read more

I usually like shopping at Walmart. But lately, things have changed. Customer service is no longer customer friendly. And I don't ask for much. I'm not asking for a big fake smile every time I walk through the door. But I'm Not Going To Spend Hard Earned Money At A Store Where The Employees Wear Bitter Expressions On Their Faces. NOPE! I can't do it. Management has given me some lame excuse when I was returning a cell phone for the second time in a row (same make, same model). The Manager told me that he stands by "all" of the products that Walmart sells. I couldn't believe this guy was giving me this "Company Man" speech as if it the CEO was going to reward his boot licking. Hey, I'm all for company loyalty but not at the expense of consumers loosing money in the process. It's Not ETHICAL. read more

Worst Walmart store we've ever been to. Really. And Walmart isn't a high class place. We've been here a few times recently, and the place is constantly in shambles. It doesn't look like anyone's straightened up any of the isles since before Christmas. And they rarely seem to restock. The employees walk around on their cell phones (we saw 4 just tonight) and as busy as the store was, there were only 3 lanes open. Which is a chronic problem at any store anymore, but for all the rude employees that were walking around Facebooking and chatting with their homies, there are so many areas in which this store fails miserably. Just take the extra 5 mins and go to the Taylor store. read more

I called the store to see the size of an order or box that I need to pick up and I've been on the phone for about 6 minutes trying to find someone to help me. How unprofessional and unorganized can a store get? It seems like no one knows what to do. They keep transferring me. This is horrible! read more

Been standing in lane 26 for 20 minutes already only 2 people in front of me. 20 items or less! Service sucks here.

I usually drive to the Walmart in Taylor, Michigan but, because it has become so crowded, the check-out lines are endless; there are no parking spaces within a decent distance of the entrances -- I decided to visit the Walmart on Ford Road in Dearborn, Michigan. I never imagined I would see such a disorganized and dirty Walmart: merchandize everywhere on the floor; opened packages with missing items; shelves half empty, with items so mixed up it was impossible to find what was supposed to be there; children allowed to open packages and take what they want; foreigners who assume its okay to open packages to see what's inside. I quickly determined it was not safe to buy anything, especially food if it was so carelessly handled and displayed. The drug store area......items of different kinds all mixed together in the shelves. The pharmacy --= whoa........if I treated people like that at my job -- indignant, insulting, given the wrong price -- it was like half an hour to check my prescription coverage (which was spelled out on my card) --, I'd be fired on the spot. Clerks? There were none. This store deserves a good whack from Corporate -- it doesn't deserve to use the name Walmart. I'll never go there again. Driving around the parking lot in Taylor, Mi was no longer posing a problem for me. I hesitate to give this store even one star. read more

The one-star reviews are accurate. This is not the Walmart that I visit most often, but it is the closest, so we sometimes go when I'm in the area and just need a couple things. It is an absolute nightmare every time I go. I have never tried doing a full grocery shopping trip there, but even purchasing one to two item and going through the "speedy" checkout lane takes a very long time. It's crowded, there are few lanes open, and customer service is terrible. Avoid this Walmart if possible. read more

Worst store ever. They told me i had to leave because i have my service dog. They said she would bite someone when its called a service dog for a reason. My husband had to bring up how there employees keep trying to pet her when shes a service dog and cant be petted! They be walking around doing nothing but have something to say when i bring in my service dog inside. read more

Worst walmart I've been to yet. Everything is all over the place and really messy. The lines are very long. No staff is willing to help and half the shelves are always empty. read more

This Walmart was closer to me than the other one in Livonia on Middlebelt. The store had everything I wanted. It was a little bit of a different layout than I was used to for a Walmart, but it still was perfect for shopping and finding what I needed with the "everyday low prices". On the way out, the lines were not too long, they moved fast, and there was plenty of parking in the lot! I always come back! read more

If you want to go, go right when they open at 7 am. 2 hours after that, it's like a zoo in there. Staff is so rude! And not helpful at all. When you ask for help it's like you're intruding or bothering them. Bad service and super ghetto. read more

The Dearborn Walmart on Ford Rd is disgusting. I was there Sunday, August 18. The merchandise in the store was in complete disarray. The floors were disgustingly dirty. There was just a totally cluttered appearance. The store wasn't truly busy, but there were very long lines at checkout because they only had 4 out of the multiple checkout counters open. Gross Gross Gross. I was at the Meijer at Fairlaine Green immediately before this Walmart and that store was busy but everything was more or less in order and there were multiple checkout lines open. Never going back to Walmart in SE Michigan. read more

I work in Dearborn, and have made the mistake of going to this Walmart twice now. I have been to many other Walmart locations with no complaints. This location is the worst! The first time I went to buy a digital tv converter. I asked the employee in electronics (who was looking down playing with a cord in his hands) if he knew where I could find it, he looked up at me, said "no", and looked back down. I found another employee and asked her, and she waved her arm in a general direction and said "over there". Gee, thanks. Gave up on the tv converter and went to pay for a couple other small items I had picked up on the way. The lines were so ridiculously long that I set my stuff down and walked out. The second time I placed my order online to save myself the hassle, or so I thought. When I have done online orders in the past at other locations, I always did the pickup at customer service. This is not the case at this location. I waited in the customer service line for 5 minutes, to then be sent to the way back of the store where their online pickup area is, where I waited for an additional 10 minutes for someone to get there, and another few minutes to get my item. I had another item I wanted to buy and the employee told me I could not purchase it there, and I had to go wait in another line. I had seen how long all the lines were on my way in, so I did not purchase that item either. I will NEVER return to this location, even though the location is very convenient for me. read more

I shop at different Walmarts and this one is still the worst one after all these years. The lines are crazy, the store is a mess, and its hard to get a good parking spot. Please, under no circumstances go to this Walmart. My parents live by this Walmart and they drive all the way to the Walmart in Livonia to get better service. read more

I love shopping at Walmart, with the exception of this location. The current managers need to be fired immediately and new managers who actually know how to manage a superstore like this need to be brought in. Every time I shop here, which is frequently because this location is less than a 5 min drive from my house, most check out lanes are backed up and the managers stand around and do not do anything to remedy the situation such as OPENING MORE CHECKOUT LINES! Such a simple solution yet is never done. Even when I complain to the manager. Horrendous customer service. Several times after shopping for 2 hours and with about $300 worth of products in my shopping cart, I have waked out without the hour wait in line. Walmart, I can spend my money anywhere, if you'd like to keep customers, revamp your entire management crew and retrain or replace them with managers who actually have simple problem solving skills or who simply care if the store makes a profit and puts the customers first and satisfied. read more

This is absolutely the most disgusting, disorganized and by far laziest Wal Mart I have ever been in. Not one single item is ever stocked or re stocked properly. Customer service? There is none. Everything is just littered throughout every isle. The lines are constantly wrapped all around the store and none of the employees seem to do a decent job anywhere. You need a cart? Haha! Good luck! You will probably have to search one out for yourself. Even tho the "cart boys" are right out front sitting around on their phones not doing a damn thing. I went there today (it's half a mile from home) to pick up a bicycle tube patch kit. Now mind you, I purchased this bike from this store. I then proceed to search through the pile of bike debris hoping to find something. Nothing but a 20 dollar bottle of tube slime. So I said ok. This will have to do. I make my purchase after waiting in line for 20 mins because the cashier walked off from his register. Get home only to realize that the bottle of slime I bought had been opened and the tool that is supposed to come with it to use it is gone. I cannot believe this place has not had a serious house cleaning with its staff. I will never set foot in this joke of a store again. Absolutely disgusted! read more

This store is the worst Walmart I've ever been in the employees are the rubes bunch of people and it's dirty it reminds me of the old super Kmart.The management needs to do something or corporate. read more

This Wal-Mart is just gross. The people are dirty, the workers are lazy. There is no kind of management. Food is expired and left on shelves, you have to get your own shopping cart from the parking lot. The security are too old to be called security, they can't even get off of chair. I went in last night and was disturbed to see a gross ghetto customer carrying his puppy throughout the store. Pets have germs and it was all around the food. There should be some kind of regulation added to this store on who can and cannot be a customer if not this Wal-Mart will eventually shut down. In my opinion, it needs to be shut down anyways and disinfected or just knocked down and rebuilt.! I will never return to this store and I will be sure to let others know about it. read more

I have been to this store several times since recently moving to the area, each time hoping the last time was just a one-time bad experience. I give up. I will now drive out of my way for a Walmart store that actually knows what "customer service" means. From the phone operator to the cashiers to the people at customer service itself, they don't have a clue. Incredibly poor 'customer service' skills. Disinterested, rude, no knowledge of their jobs and just plain lazy. I don't know what the hiring and review criteria are for this particular store, but it is not working. read more

I called to make an appointment in there eye center the girl who answered the phone said " um yeah can you call back cuz im so packed right now" Wow really um and cuz and call back. Didnt offer to take my number, and said she was packed. RUDE I will go somewhere else thanks. read more

Horrible location, slow checkout lanes, terrible clientele, difficult to find assistance, shelves in disarray, even slower customer service desk should you have to return anything or get a price adjustment, cramped at times, dirty, parking lot feels like you're taking your chances by going here either with your vehicle or yourself taking some unneeded bruises or worse, and the very last choice of mine for shopping at a Wal-Mart. I'm not a fan of them anyway, but this location is not a pleasant experience. The only reason I end up here on my own volition is it's close to work and sometimes the only location that has a product in stock after another location checks to see if I can purchase something at another Michigan Wal-Mart location. Oh, sometimes I can get holiday clearance items here when other locations are out, but sometimes I can't bring myself to go here to check on that even. I want to get in and get out as quickly as possible from here and that's not easy to do. read more

hello , trust me one star is too mush for this store , every things is bad , bad customer service , rude employees , even they refund my online order with out my permission .shopping in this store is really a headache . read more