Customer service today was absolutely unacceptable. I understand that the location and surrounding community may have employees on high alert because they have experienced theft, dishonesty, and other issues. But not every customer who walks through those doors is a thief or a criminal, and our skin color should never be a reason to treat us as though we are. I was standing at self-checkout when the employee responsible for assisting customers was having a conversation with a manager instead of helping the people who actually needed assistance. When she finally approached my register, she backed away from my order as if she needed to visually monitor me while she stood there holding a Z-Wave. The message that sent was extremely offensive and completely unnecessary. I highly doubt treating customers as potential thieves is part of Walmart's customer-service training. Then I went to the customer service desk, where the employee repeatedly spoke over me and told me she was "trying to make sure I understood." Yet, after I provided the gift receipt, she ultimately gave me exactly what I had requested. Before seeing that receipt, she was argumentative and made claims about what I could and could not do with the video games that were simply not true. What made this experience even more disappointing is that I am the daughter of a retired Walmart CEO/Vice President. I grew up knowing the importance of customer service, professionalism, and treating people with dignity. What I experienced today was the complete opposite. Whatever is happening in the surrounding community, hard-working, paying customers should not have to walk into Walmart and feel like they are being treated like suspects. We deserve respect just like anyone else. And as I was leaving, the same employee I had to address about the way she was watching me sarcastically yelled, "Have a nice day." It came across as intentionally provoking, rather than genuine customer service. Walmart needs to do better. Leave personal frustrations at home and treat every customer with professionalism and respect. I think I've answered my own question about where I should spend my money next time. I'll be taking my business elsewhere. read more

I see a lot of one and two star reviews for Wal-Mart and honestly I don't get it. This particular store had very good customer service and it made for a pleasant shopping experience! The store was clean and well-stocked. Nothing to hate about my experience here at all! read more

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With food prices getting expensive and you find products like this like many others can we get a health inspector to come out and see this crap you also have produce expiring in a couple of days and not even half off I have no reason to post because I want to be mean it's not right products that are expired. Should be taken off of the shelf and products that will expire in a couple of days minimum two days should be half off. This is a health issue and we don't know if later they just relabel it with a new date to sell this store is not safe to shop for food please be careful when buying anything at this Walmart especially food read more

Walmart Supercenter - Food is expensive and to find things like this 2 months expired - Grocery Near Me - Dallas, Texas

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Wowzer! This Walmart location exceeded my expectations! It's not located in the best of neighborhoods, but I was in the area and needed to pick up a few things. Boy, was I pleasantly surprised! The spray paint aisle here was so neat and they had cans locked up in a glass cabinet. The usual Walmart near me has spray paint all over the place and people have sampled the paint on the floor, shelves and other paint cans! They all need to follow this model because people are so messy and dirty sometimes! The Clearance aisles here were so neat and tidy! There were 2 full rows with merchandise on both sides of the row and they were as neat and clean as could be! I had a very pleasant shopping experience here! read more

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Was at this store yesterday and went to checkout I noticed that all the card reader protection tapes have been removed. So be careful checking out as your card could be skimmed. read more

This was the very first time I've seen a Walmart so neat and clean! Everything was so organized! It was a store I was happy to shop in I was very impressed! Ten Stars! read more

Walmart Supercenter - Grocery Near Me - Dallas, Texas

You're only saving Grace is the nice pharmacist and NGUN she opened the toothbrush case for me. I can't believe they have one dollar toothbrushes under lock and key behind a glass door. This is the worst Walmart I've ever been to. It took me 15 min wandering around to find a person with a key!!! there are police everywhere in this store, and there was actually somebody who accosted somebody at the checkout and the police had to get involved. Then, as I'm exiting the opposite side, the guy drives backwards fast for 40 ft and almost hit me with his car ! Avoid this Walmart! Seriously Dangerous location! read more

Walmart Supercenter - $1 toothbrushes locked - Grocery Near Me - Dallas, Texas

I checked out for my items on ---- I tried to go through self checkout. The lady said to go to a register with a cashier. There were only a few open and so I waited in line. One of the items was a temple thermometer. There was only one available and it had a security device. The thermometer was for my service dog who was acting very sick. I am partly deaf, just barely over the legal limit to be considered deaf. I had left my service dog at the apartment and went with my sister instead. I waited in line and paid for my items. I was waiting for her to unlock the security device. This woman was African (not an issue) but she had an extremely heavy accent. She was holding the bag with the thermometer and saying something. I said "Ma'am partly deaf." I pointed to my hearing aids. "Can you speak slower and pronounce very carefully?" This apparently offended her. She started yelling the same thing. "Ma'am the volume is not the issue. I can't understand your accent." She still tells the exact same thing. I turned to the person behind me (there was a line) and asked if he knew what she was saying. he didn't. My sister also couldn't understand her. Then she repeating it again (still yelling). I caught something like "I can't" "Okay can you page someone who can? The self checkout said to come here and you could do it." Then she put the thermometer on the little type shelf there and pointed saying very clearly finally "Go Go" Then she said something else. The guy behind me said "She wants you to go to customer service or to self checkout out. They have the thing to open it there." I was so confused. "But the self checkout said to come here?" Then she pointed and yelled "Go go!" So I took the items and started towards customer service. Huge line with only one person working. I was kinda just thinking about returning it and go across the street to CVS. The self checkout lady (different that the other one who said to use a cashier register) I guess could hear the other lady yelling at me. I started to wait in customer severe line and she was motioning for me to come over. She unlocked it and said have a nice day. This is a reminder for disabled people to always have every tool to come to a Walmart. Hearing aids, service dog, iPad for people to type on to let me know what they are saying. Granted my service dog can't understand accents, but it's extremely obvious you are disabled and employees treat you with respect. read more

If they sold The Fresh Prince, Mr Young, Mr Ferrell, Mr Shatner, Mr Defoe, and Mr I. Am, it'd be Willmart. Actually those are the owners. So I guess it is Willmart? So confused. We needed a Walmart in the middle of the night - and this really helped out because it was very close to our hotel, so we were able to get all the stuff we wanted and get back to the hotel in time to have amazing sex. Wait did I say that out loud? It's a little bit of a rough area though and the parking lot isn't so nice but neither is your mother's house ohhh. And if it sold Wilt Chamberlain's sex secrets, it'd be Wiltmart. And would have STDs. Most likely. But at least it wouldn't wilt in the face of a beautiful woman. And Wilt knows all about your mother's house. read more

Walmart Supercenter - I was moaned at for obscuring my muscles - Grocery Near Me - Dallas, Texas

I really hate this Walmart. Most of their employees are rude and feel that they can speak to people any way. I actually just came from there and this old rude woman complained at me because I had taken my large bag in the store. That is the only Walmart that requires you to leave a large bag at the front. That old lady upset me so much. I always feel that you should be nice to everyone. You never know what is going on I their life. That is me. I am going through a lot. I have medical issues and for now it is uncertain. Shame on that old woman for making me feel even worse. read more

This place NEVER has enough lanes open! And they hardly EVER stock their shelves...and if you come in the evening..good luck getting someone to open a cabinet for you!! read more

Walmart Supercenter - There's only FOUR LANES open out of 30 not including self serve which never seems to be working silks are lined up sometimes 20 to 30 deep - Grocery Near Me - Dallas, Texas

Need a headache? You don't even have to pay for it. It's free at Wal-Mart Pharmacy where they make you wait 25 minutes in the drive through lane only to say, "You are in the wrong line. You must move to another line. The line you are in is just for Covid." We got out of our car and walked to see a sign - none. We were punished for no reason. Save yourself a major headache. Why spend money with people who don't care. I learned a lesson. Please learn from my experience. read more

This is the WORST Walmart in the area. I do everything I can to avoid it. You can never get any help getting items that are locked up and when you finally have to call the store to get help, they act impatient while getting your item. I had to ask 3 people to unlock the toothbrushes and when someone finally came they just stared at me like I was the problem and then aggressively tapped their foot like I was the issue while getting my toothbrushes out behind the locked up case. Every time I come here there's an issue and it's just getting worse. I do everything I can to avoid this Walmart. read more

Tayla an employee at the Super Walmart at 9301 forest lane was a real life wonder woman today I needed water that was completely at the back of the top rack Tayla climed up there like she had just won the olympics, she was Sensational!! read more

If I could give this place 0 stars I would. You have long ass lines without only 3 registers open they don't accept Apple Pay this is absolutely ridiculous do better read more

Every time I come here and use the self check out a woman comes over to me when I'm done to press the "five star" button for me or ask me to rate them 5 stars. She will deliberately come into my space and press it so now every time I come in I press no thank you before she can come over to me. Last I was there I pressed it and she asked if I had checked out since it didn't appear and I showed her my receipt. I don't like someone being up in my grill when I'm just trying to get in and out. If you want good ratings maybe do something to deserve them. Like clean the bathrooms that smell and look horrible read more

It's typical Walmart Supercenter location. They trying to maintain good product inventory but at times a lot of things are missing from shelfs. If you need something ASAP, and they have it, and you are nearby then go there. I would probably come back again if I don't feel like waiting for an online order. read more

Walmart Supercenter - Main Entrance - Grocery Near Me - Dallas, Texas

This store experiences a significant rate of theft according to their workers, leading to everyday items being placed in locked cases. As a result, you have to wait for an employee to unlock them, and automated checkouts are not available because of this as well. Plus, they always seem to be short on cashiers, which results in lines that can stretch up to 30 people any time after 6 pm. read more

Racist employees. The lady at the door checked everyone's receipt who was not African Americans. All African Americans had a free pass. She herself is African American as well. She checked me for a receipt and I was carrying a gallon of milk. The lady after me was African American as well and she was pushing a cart full of 6 crates of apple cider and she never asked her for a receipt. This is some next level BS. read more

They NEVER have enough checkers. They also have perishable food all over everywhere with no one walking to aisles to put it back. I understand if they can't get workers. Maybe if they paid more? I don't know. It's just ghetto all the way around. read more

Do they never check their products? Thank god I remembered to check expiration dates because two of the refrigerated products I wanted were well past expiration date. By 4 months & 1 month each. Disgusting & inexcusable. Always check! Absolutely no carts in the store either, I had to go back outside to find one. WTH? Besides that the check out lines were asinine. I'm used to waiting a bit, but it's rush time & they've got 6-7 lanes open with 30min waits. No self-check out available to speed the process either. No places to actually line up so we're sitting in the clothing section while trying not to block everyone else from shopping. Just a disaster. read more

Walmart Supercenter - Lunch snacks that expired 4 months ago - Grocery Near Me - Dallas, Texas

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It's a known fact that Walmart attracts all kinds of customers, even the Target snobs like myself during desperate times. However, this Walmart is kind of...extra rough (to put it kindly). People fighting, folks wearing things that should never be worn outside the house, etc. You will lose faith in humanity by shopping here. Oh wait, I'm supposed to be writing about the store. I got distracted. Well, this Walmart is as good as any if you're looking to get your household items and basic groceries. I usually stay away from the produce and meat. Don't expect to find anyone to help you. Expect there to be 200 customers waiting in line and only 2 lines open. Don't expect to be greeted unless you're returning something and the greeter chases you down to put a sticker on your return item (I didn't think they could move that fast). It's Walmart, go to be amused, stay for the low prices. read more

I go to Walmart for everything and not all of them are set up the same or possibly under construction. First time at this location and the staff were unbelievably rude and unprofessional towards my friend and I. I asked an employee a question about the price of an item. She was rude. Cussing at me. As I walked away shocked she continued. I got to check out and asked the cashier about another item hoping she could tell me where it's at so I could go straight to it and not have to deal with the previous rude employee. She said she didn't know where it was before I could completely finish my sentence. I braved the rudeness to go BACK inside to find my item while trying to "hide" from rude employees. It was scary feeling. I found my item and went back through check out only to be treated the same. Never coming back! read more

The location is decent, there's lots of traffic but really inconsiderate people here. The employees are cool and my older cousin works here but at night the congestion is ridiculous, Shoutout to my boy Fahid, in the electronics section finessing and getting peiole out of the store!!! Big ups to him, but yeah it's a decent location. read more

Walmart Supercenter - Grocery Near Me - Dallas, Texas

If I could give this 0 stars, I'd give less. The Manager Mariana is extremely disrespectful and was so ready to "clock out & go home" that she ignored ANY and ALL requests for customer assistance. The manager Mantasser had shown a few racist gestures to me, if you aren't Middle Eastern, avoid him at all cost. Don't shop here. read more

Worst experience at a Walmart Waited 45min in checkout line, still 5 ppl in front of me. Shopping cart with products all around the check out area because ppl cannot wait for longer. Poor managed. read more

Customer service was obnoxiously slow and then completely unhelpful. I had made an expensive purchase they wouldn't refund despite it obviously not working. Walmart is usually excellent about this but this location is horrendous. No self checkout so you have to wait in very long lines with people who do not obey the 20 items of less rule and the checkout staff does not enforce. Never use this location if you can avoid it. read more

The second-worst WalMart in Dallas. Long lines are a chronic problem at this location. The parking lot is awful. Go to the one on Montford if you must absolutely go to a WalMart read more

It is a pain in the A** to get accosted by panhandlers at the door! Of course it also happens in the parking lot. It's funny the pay off duty cops to stand around with their thumbs up their a** and play on their phones but they can't keep people from being accosted by betters..... Guess it's too dangerous read more

At night they close all but one lane. That's how poor customers in a non white area should be treated according to Walmart. read more

Walmart Supercenter - No white customers at Walmart, they close all the registers !! - Grocery Near Me - Dallas, Texas

This is the closest Wally World to my house in the heart of the Ethiopian community. I'll just say that I purposely drive to further Walmart locations because this one is pretty disappointing. Granted, Walmart is always busy but this location IS. ALWAYS. BUSY. And by going to other locations, I've found that the other stores tend to be less crowded & have more variety to choose from. Not to mention, checking out is ambitious as there are only ever 2 lines open. I can't count how many times, I simply put my cart away & just left because they don't know how to open more lanes for literally EVERYONE'S convenience. Plus, the drive-thru pharmacy lanes have been OUT OF ORDER for months, the pharmacy technicians always have an attitude and the cashiers are deliberately slow af. Don't waste your time. read more

Worst Walmart I've come across so far and I've been to a lot in many different states this is for sure the worst Walmart in DFW! Rude and uneducated employees as well as the most uneducated and rude Customers! On top of that the parking lot is always full of trash and they are always out of everything! I could go on and on about how bad this Walmart is! read more

I placed my first home delivery order, and I am not a fan. I was substituted an item that I was very specific about. Yes, they say they are going to refund my money in 30-60 days.. however now I am going to have to do the very thing that the delivery service was supposed to be used for and that means driving to the store to purchase the correct items. Be aware, they will substitute what they want, with what they want when with an e-mail or phone call I could have said yes or no. read more

It's 200+ people in here and only 3 lines open. What happened to the self checkout and why is it closed!?!?!? Why is the manager nowhere to be found. The line is all the way past the clothes and the light has been flashing for a manager for the longest. This is absolutely ridiculous. read more

Walmart Supercenter - 1 out of 3 lines...smh - Grocery Near Me - Dallas, Texas

Yeah this place ain't it during Covid, absolutely no enforcement of mask and over half the store walking around with chin diapers or no mask at all. Not just customers, staff too. read more

I really f**k'n hate this Walmart!! Not necessarily for the clientele (that would be for another review) but for the simpletons that can't work a cash register. There has never been a time I've walked out of this location saying "well.. that was a pleasant experience"! No, its always a "WHY DO I CONTINUE TO COME HERE"?!?!!!! So yeah, can't fault no one but myself for that choice....... Sam Walton should be rolling over in his grave or that cool shade in Hell all this has paid for! Low prices, 1 register, no clue...... Walmart read more

Wanna a reason to waste 30 minutes? Yes then come to this Walmart because all I came in was to buy a couple of cases of water and that's it's so when I saw that there was no waters on shelf but in pallets wrapped up . With no employees to help but on break so when I asked them if they could cut it open they said they were on "Break" so once he was done he came with a storm of an attitude just to unwrap pallets with water that were not even stacked on the shelfs to begin with. So once I got my waters I had to wait in a 30 minute checkout line. read more

This is an awesome store, has more stuff than a regular wal-mart, but you'll be waiting in the checkout line for as long as you took to shop. I work nights and have come here after work at 8am to shop a several times. Everything is good until I go to checkout, they have tons of employees around but only one lane open. I asked the checker one time why they dont have anymore lanes open and she told management saves labor because checkers are not production workers..WHAT!!! The last time I went I had a lot of stuff,, easily over 100 bucks in groceries. I waited 20 minutes in line while all the managers were meeting right behind me near the cosmetics.. none of them called to open a register or tried to help the situation at all! I got so mad I just left the store. Hope they put all that frozen stuff up in time! There is a Kroger right down the road at greenville and forest, they are friendly and have self checks and 2 or 3 lanes open every morning. They now have my grocery business. read more

Well I very well can't check into my local Walmart, if it's not listed as a business on yelp, now can I? This Walmart is fairly new, built about a year or so ago. It is painted green with a stone facade and someone once told me it indicated the walmart as "green" when it was painted this way. Now I'm not sure how valid this is, but it would be a nice thought. As usual, this place is PACKED all the time and you can see an interesting show of people. It is 24 hour, so I suppose you can try to avoid the crowds that way. It has all your usual items, and of course you will find things in disarray. Just yesterday I saw cold cuts in the chip aisle and potato salad in a box of m&ms. Awesome. So there, it's walmart. It's overall cheaper than trying to follow the ads and catching the sale cycles of the other grocery stores, and you can generally save some money. Before you know it, the newest deduction in your paycheck will probably be going to Sam Walton. read more

I am glad they finally opened this store not too far off 75 down further south. All the other Walmart's off 75 are in Plano or further up north. When they newly opened it the inside was very nice and clean with alot of wood flooring over the clothes section similar to the nice location they opened in West Plano. Of course Walmart is always 24-hours but there is a general rule of thumb regarding the people who shop there: The later you go the weirder they get. And that is ESPECIALLY true about this location. read more