you will spend more time waiting in line at the self service checkout. Then you do in the store itself, even if you're buying two carts full of stuff, be prepared to wait because there's only one real cashier and half the self checkouts are always down and a poor person running the self checkouts always have a look like they're in need of trauma therapy The door greeters are always super sweet though and their automotive department, although grungy, is quick, efficient, and the workers are kind and seem to know what they're doing. Other than that, there is almost always stock pallets on the floor, there's never anyone in electronics (the one place I would actually need staff as what I need is locked behind a plexiglass case) and add in how dirty it feels in there, how disgusting the bathrooms are (I've walked into them twice and turned around and noped right back out), and the fact that any produce you buy will mold within 24 hours (seriously... you'll be lucky you get 24 hours. I start buying my produce at Aldi within a few months after I moved here, because anything I bought in the produce section went bad within 24 hours). None of what I've listed above. Is the reason I quit going there though. After all, I can get produce at Aldi and I can deal with a little grunge to save some money, but I cannot handle seeing people treat their staff like animals. And I've seen that in this store. I've actually seen a manager tear apart an associate, for more than five minutes, but less than 10, he just screamed at this kid, and the poor guy couldn't say anything back, because even when the manager yelled "answer me" and the kid started to, the manager just interrupted and continued yelling at him and pointing his fingers in the poor kids face, who looked like he was gonna cry because obviously everyone was watching (unfortunately, including me... which I feel awful about). Thankfully, shortly after I saw that manager chew up and spit out one of his workers on the floor,(tall, pudgy, bald, old guy, who kept wiping sweat off his face//head/beard with his hand and wiping it on his obviously unwashed clothes, associate he was chewing on, was more put together and looked more professional than the manager on the power trip, did! Not trying to be mean, but the manager looked very unclean, was wearing an ugly green cargo shirt that he had rolled the sleeves up on and had a tattoo of a skull with a knife or sword through it that was bleeding that covered his arm, and had on jeans with a hole in the back pocket, with what looked like a beige, vinyl/velcro belt that they make for preschoolers holding them on. So not only was he acting extremely unprofessional, and seemed like he was on a power trip because he's a Walmart manager, he looked extremely unprofessional as well. I was shocked when the sweet old man who was the door greeter on the grocery side entrance, told me he was a "coach" and when I asked where on the totem pole that was, for employees, he said just below GM. (yes this all happened in the very front of the store, and I saw it when I first came in. He was so loud and belligerent towards this poor kid that it immediately drew attention, so I asked the door greeter). He was just downright cruel to that poor kid who didn't deserve the dressing down he got. I don't even know what he did, but as long as it wasn't murder, he didn't deserve the dressing down. he got. That was my final straw with this store and why I will not go back. I was able to overlook everything wrong with it to get a cheaper price, but that was where I drew the line. Plus, it's nice to go to different places to get my groceries and household items where the Collinsville Police Department blotter isn't filled with nothing but calls to that store, to the point, there's almost always a cop car sitting outside of it, and they have personal security that Walmart has hired! (slight over exaggeration, about the police blotter, but only slight... as 85 to 90% of what calls they get are to the Collinsville Walmart). I'm giving it two stars because of the automotive department and the door greeters and they do deserve recognition for working as hard as they do against such odds. If I could review them separately, I would give them five stars and give the Collinsville Walmart supercenter as low as I could. read more

My grandson's birthday cake was lovely. I could tell the person who decorated the cake was conscientious and went the extra mile. What I really loved were the balloon ribbon strings for the balloons. read more

Walmart Supercenter - Birthday cake from the Walmart bakery in Collinsville, IL - Department Stores Near Me - Collinsville, Illinois

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I cannot stand coming to this Walmart. It's the closest grocery store to me though. There shouldn't be lines wrapped around the store on a Friday night in April with no bad weather in the forecast. I do not understand why this Walmart can never have lanes open. read more

Walmart Supercenter - Why are there lines backed up with 25min waits on a random Friday in April with no bad weather in the forecast? - Department Stores Near Me - Collinsville, Illinois

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Terrible customer service. Ordered food to pick up had to wait a hour. I just cancelled my order and picked myself. The supervisor in the back gives a smart remark. She should find another job. read more

Good luck ever getting to checkout, shopped for 3 minutes for 6 things and waited 17 minutes to check out. Horribly designed store and no employees :/ read more

This Walmart was absolute madness on the Saturday of Memorial Day weekend. Luckily no one was returning anything. I got that done immediately. I found the two things I needed and the east self checkout line was crazy. Thankfully there was another on the west side that wasn't as bad. I'm sure I'll be back but I might avoid on a holiday weekend! read more

I know working at a Walmart can be kind of stressful for some. But, my main concern here is the way some employers here view the Hispanic people " Watch us like if we were all thief's while real thief's pass by their noses. I was shopping for the whole month with my daughter and the lady there watching near the check out registers, kept asking if we paid a bag of rice, which we already had, my daughter gave her the wrong receipt, and she was saying loud "It's not here" I had to look In my purse and then gave her the right receipt, still though she said again,no, It's not here" my daughter had to show her where it was on the receipt. All this while people were curious watching what was happening. This is embarrassing, my advice Is that they should train their employees or staff members to treat all by equal respect, and take into consideration that we all no matter from where we come have dignity and we all are not delinquents. This happened yesterday early afternoon, train your employers to treat costumers the way they want to be treated!! Hopefully some of them do so . read more

Not enough associates. Standing at the self checkout to get my id checked for 10 minutes. Awful store. Awful customer service

Collinsville Walmart is the worse Walmart around. Why close the register in front that are the most used. So you can have three employees telling us to walk to the back and use them. The pre cut deli meats next to the deli are a big rip off. I paid for premium roast beef and got the low quality one. read more

Workers stood there and stared at their phones as I was waving my arm for help. Nasty attitudes and awful work ethic. If you're going to have a job Atleast somewhat do it. Why am I checking out my own stuff if I can't get no help at all when needed? Completely useless staff. Rude staff. A mess of a Walmart. read more

Walmart of the world, take notice! The Collinsville, IL location is by far one of the cleanest and most organized Walmart that I have ever been to. I stopped by to look at some of the new Arcade 1 Up devices in the electronics department. I was truly blown away by how well everything was displayed. Great job! I decide since I was there, I might as well do some shopping. The aisles were clear and easy to navigate with the shopping cart. I was able to find my groceries with ease and a few other items. I bought here than planned because the shopping experience at the Collinsville Walmart was wonderful! I wish that my local Walmart in O'Fallon, IL would send over their management team to see what a true Walmart Supercenter looks like. Another plus was I wasn't treated like a thief when I left the store with my paid items. Thank you Collinsville Walmart! I shall return very I would like to also add a thank you to their management team for responding promptly to a request for a price match. It might have taken multiple trips, but it was well worth it. read more

Shelves were half stocked or stock was at bottom of shelves in every isle and employees were unhelpful.it took 3 times at getting employee at register to void item to get correct price.will not go back read more

Since the anti-Walmart forces put a stop to the proposed Cottonwood expansion, this unit continues to be the SUPER Walmart closest to E'ville / Glen Carbon. Yes, I think I've heard most of the arguments against the Arkansas Behemoth, but I still like to shop here. My latest discovery: mussels in the freezer case, two one-pound bags per pack @ $4.50, microwave 4-6 minutes, add some chopped tomato, red pepper, balsamic vinegar and salt, and you have a very tasty snack. Yes, I know they're not the same as fresh, but they're pretty darn good. If you don't believe it, don't buy them. That way, there will be more for me! read more

Walmart Supercenter - a walmart supercenter - Department Stores Near Me - Collinsville, Illinois

If this is the Edwardsville Super Walmart we love it we drive a good little distance to go the warning Wood River is only a mile from our house we hate the store and the manager the bathroom is always disgusting and nobody seems to know what you're talking about and if you lucky enough to talk to the manager he looks at you like you're dumb do not understand how he keeps his job but we will drive the extra miles to go to Edwardsville much better shopping people are very friendly read more

Walmart Supercenter - Imagine that me shopping again this time trying the Walmart in Collinsville - Department Stores Near Me - Collinsville, Illinois

This Walmart needs to hire people who can tell the difference between a cucumber and a zucchini. And Rotini pasta from macaroni‍. It's really not that hard. I've ordered MANY times for grocery pick up but they've YET to get my orders correct. I ALWAYS have substitutions, "not in stock", or just plain wrong items. Why do I keep ordering? Well I don't have time to grocery shop with kids. And Aldi nor Schunks have the items I need. Just wished for once I can get what I asked for and the correct items. Otherwise the store is good. Very nice employees and managers. read more

It's a super Walmart. Cheap stuff, large store and lots of selection. The empty stock here is excessive and if you need help at the self check out lanes, forget about it. Walmart is what it is. Nothing great or terrible about this store. read more

For anyone who is an elder or disabled or both, this store is a hazard. Not having open checkout lanes with cashiers has caused me physical pain, stress, and frustration -- elders have multiple diseases as well as all kinds of joint pain with weakening muscles. There are 80 million Baby Boomers in the USA and the youngest is 59years old now. Trying to stand at self check-out to move groceries or items across the machine while operating the computer and packing bags is more than be tolerated without physical painful consequences - and then loading the bags, etc. Many times those self check-out machines require assistance to process paper coupons and then more time is spent getting assistance. NOT to mention the little children running around the area bumping into us old folks because their mom cannot adequately monitor the children while trying to check out her groceries and bag them up at a nearby self check-out station. I have often done the pick-up feature, but now Walmart Website does NOT take the Medicare FLEXCARD for payment. That means I have to go into the Walmart store to purchase the MEDICAL items that I need. Walmart is not just losing money because of thefts, they are losing money because BABY BOOMERS are not going into the store anymore due to the mess inside and the physical pain that it can cause. TERRIBLE COMPANY - DOES NOT CARE ABOUT CUSTOMERS AT ALL NOW. read more

Lines are over 8 deep with only two lanes open yet multiple stockers in every isle. 11:12 pm

It's Walmart, you can get great things for cheap, and there are lots of things lol. The employees were exceptionally slow, but coming from New Jersey anyone not laughing your items off the belt and into the bag at hyper speed is slow. Overall good experience and if I am ever back here I would go again. read more

Even though this is the place I shop damn near exclusively for most of my household needs, I am rating it low because of the fact they NEVER have enough registers open, especially during peak shopping times and holiday seasons. Somehow they are constantly out of a lot of the stuff I need, even though I see the shady folk stocking on any night I have been in there. Wood River Walmart has got it going on, this one does NOT! It's too bad this is the closest one to me. read more

Used to come here all the time. Went there for convenience tonight the place was out of almost everything. All kinds of things left at registers from ppl changing their minds. The floors were filthy. Just going downhill read more

Called Collinsville Illinois location needing to know about a specific item. They answered the phone quickly and was very polite, transferring me to the dairy department where after an 8 minute hold NOT ONE PERSON COULD ANSWER THE PHONE. HORRIBLE SERVICE! read more

This Walmart is the worst. They have absolutely not one single person there that cares about customer service. If you have a problem thats just too bad because they dont care and no desire to help you. GOOD LUCK read more

Store is always dirty and disorganized cashiers slow and rude needs a management over haul real bad avoid drive to the glen carbon wal Mart its a lot better read more

My boyfriend and I waited 30 minutes for someone to come back to sporting goods so he could get his hunting license. We pressed the page button 10+ times and even asked someone in the automotive section next to sporting goods if he could help or page someone and he was like "there's nothing I can do to help there". Finally, the assistant manager came and got him the license. We didn't get everything we needed for the license and when asked if he knew where a certain item was he said "I don't usually work back here so I don't know". After he left we found the item in the aisle next to us, and we had to purchase the item in the sporting good section. We waiting another 30 minutes for someone to come back and help us check out. RIDICULOUS read more

Empty shelves, the changing rooms look like a tornado hit, disorganized clearance aisles, self check out registers are generally out of order, just a miserable shopping experience. read more

I'm sorry to have to write this review, I called the automotive department today, 5pmish, 6.27.2018, and had to call 2x, due to no one answering the telephone, the second time the person only said, "HOLD"... I have now been on hold for over 7 minutes, this is terrible that no one has taken the time to come back to see what I needed and they are changing tires, I had to let them know I would pick up the vehicle (my son's vehicle) instead of him. Alec finally answered the phone and I explained the switch and asked him to call my number to pick up the vehicle for my son, he was nice, but they need more staff there, come on WALMART hire these people ... assistance... geesh!!! read more

Yesterday went to Walmart purchased a propane tank young lady was waiting for me to replace my tank and give me the new very nice Needed a birthday cake a gentleman who works in the bakery asked me if I needed help, then helped me pick me pick out the cake, he was a very nice wrote beautifully happy birthday on the cake Tom works in the deli department always helpful , always offers my grandson hard salami because he knows that's his favorite. Jasmine who works In customer service. A laptop that I had purchased at Walmart stop working, Jasmine looked up on the web site found where I need to return it to have it repaired. This is been over a year ago and I still remember her kindness It's the customer sometimes at Walmart that are a little shady I've had hamburger meat stolen off my cart after I purchased it.(security was very nice and replace it) someone I know had her wallet stolen read more

I try very hard not to come here. And most of the people i know in collinsville feel the same. Most important gripe. They are always low, or out of the products i use. These are simple products, not anything fancy. Although there are 2 workers per food isle that constantly look as though they are stocking, or re ordering. Obviously they are pretending to work. The workers out on the floor are super crabby and NOT helpful. There are always just TWO registers open, besides the few 10 item check out. I dont understand it. There is a supervisor with a clipboard that walks back and forth in the front watching the ailes, but never opens any! Now i know there are plenty of other employees around the store that can come up to ring. read more

Their "employee" WANA verbally assaulted my daughter at the self check out lane today. She was directing people to the other lines and as my daughter stepped up she says "what do you think you're doing? You cut in front of me." My daughter said I thought you were working here, (apparently she was on break-who knows ) so I went to the next register. This idiot continues to mouth off to my daughter till she had to ask for her name and then smarted her off to another employee as she was walking out. This is ridiculous. She needs to be fired ASAP. You Do not get rude with a customer much less 2x for no reason whatsoever. I'm also calling corporate and filing a complaint. read more

call this store to check on an item, phone rang approx. 30 times. Finally one of the dept picked up but told me he couldn't leave his area to check the item for me also he didn't know how to connect me to the correct dept and didn't know the phone number. Management needs to get more help and train these people. read more

I just wanted to recognize the employees, Jeremy and Darien for their kind, great work. I attended the Collinsville, Illinois Jiffy Lube with a major flat tire. They changed my tire and gave me the best advice on what tasks to take next. I know nothing about cars, but Jeremy went beyond and above assistancing me on fixing my car. THANKS AGAIN GUYS!! amanda holcomb read more

It seems that the reviews about not having enough registers open has not impacted this Collinsville IL. store. I just returned from there to obtain an inhaler prescription refill and they will not have this life saving prescription medicine for possibly three days. Every check out lane was very long and that included the prescription counter. It seems that Wal-mart is forcing self check out onto the customers. There is no such thing as customer service at this store. Pay attention. read more

As with most Walmart stores, you can expect to meet rude employees and lines that take 20 to 30 minutes to gey through to check out. The store was messy, had many products out of stock and many more laying around on the floor. Avoid if you can, I would not recommend this store. read more

Generally the store is clean and organized as well as any other Walmart. Where they are lacking is in having an appropriate amount of trained cashiers on hand at most times. Going in on a Sunday evening at about 7:30 pm there were maybe 3 lanes open other than self checkout. The cashiers seem ill-equipped to handle any situation out of the ordinary. On this particular evening it took me nearly 35 minutes to check out as the person ahead of me had a cart full of items which had to be divided into at least 2 transactions because of payment method. The cashier messed up and almost had to start over. I called the store manager the next day to voice my concerns and he kept making excuses and blamed my delays on the time I chose to shop. Sadly this store is on my way home from work and I still stop there when I need to. But don't expect speedy and/or friendly service. read more

This place drives me nuts, registers always closed, messy, alises always blocked by stockers, first world problems but the manager Matt needs to get his shit together sometimes this place is alright like 2.5 stars but most times I avoid it if possible and their theft protection guys ain't stopping shit Sam Walton must be rolling in his grave read more

needed to do a supply run at 130am. close to hotel. good old Walmart always open.

DON'T GET YOUR OIL CHANGED HERE!!!!! I had just got mine done. When I went to pay for the job I had to wait several mins while 5 employees were right outside the door smoking. Eventually a line of customers formed... I then went outside to get one and he had an attitude... $34.46 is too expensive for just getting oil changed... After waiting and dealing with this particular employee I went to leave and when I got to my car I noticed that the door wasn't even shut all the way and it was unlocked. To make things even better, I drive a manual, and they left my car in first gear and didn't have the e break on. HORRIBLE. WORSE SERVICE I HAVE EVER RECEIVED!! read more

My experience today was so great! The last time I came to the Walmart deli (5/31) I did not have a good experience at all. The girl behind the counter was not friendly and huffed and puffed the entire time she was "helping" me and honestly, that kind of ruined my entire trip. I started at the deli and thought about how rude she was the rest of the time I was shopping. If I could give you her name I would because I believe she needs to be talked to about her attitude. I don't remember what it was though. Now about my time in the store today! I came in around 8:30 in the morning to get roast beef for my restaurant. As soon as I got to the counter I was looking for the roast beef and did not see any. Immediately a taller, older gentleman, who is always a grouch, told me "ITS RIGHT HERE!", which it wasn't. I thought that I was going to start my day off bad already just because he is so mean. About him... I really don't know why he is still working there. All of my friends and family, as well as myself, agree that when we see him we purposely do not go to the deli because he is just awful! But because I needed this meat for my restaurant I had to deal with him. After he hollers about me apparently being blind, which I wasn't, God forbid he is wrong and the customer is right, a smile peeks out of the corner. My mood immediately changed! Racuuel approached the counter and, with a beautiful smile on her face, asked what was that I needed. Relieved to speak with someone who actually looked liked they liked working here, I let her know I need 1 1/2 pounds of roast beef. She said "Yes, ma'am. You got it!" And began working on my order. She was training this morning. I think about three women. She was still so friendly the entire time and I could tell her attitude was rubbing off on the women training because they were so kind as well! After one of the trainees gave me my order Racuuel asked if I needed anything else and when I said no thank you she replied "Alright now, have a great day!". Let me tell you that is the FIRST time anyone at this deli has told me to have a great day. Or say anything kind in general. I even called 3 of my girlfriends on my way to work to tell them to go get their lunch meat now while Racuuel is working, and make sure they look for Racuuel specifically so that they can enjoy her joyfullness as well! I so strongly want this woman recognized for her pleasing attitude!! Happy employees behind the Walmart deli counter never ever happens, and to finally have one is just so good. I am not sure how Walmart awards outstanding employees, but Racuuel deserves to be awarded or at the least recognized for her great work ethic and friendliness towards customers. Thanks for being so great, Racuuel! Please work more often!! I only put two stars because typically this Walmart is full of unhappy employees who seem as though they don't even want to be there, and they have never been taught that you, as an employee, need to know how to treat customers with good/friendly/knowledgeable customer service. If you don't want to work there, then leave!! No customer wants to deal with a crabby, mean worker. One quick morning with a happy employee will not change my outlook on this store considering I have been shopping here for a couple years and I have only had one nice experience. If it was not for the convenience I would be driving to TARGET in Glen Carbon or Fairview every single time I needed goods. Please hire nicer people who like their jobs. read more

The manager of the electronic department is absolutely rude and unprofessional! He completely ignored me when I asked him for help, then walked past me to do something else, I waited for over 5mins never came back to help me, so I went a few aisles over an found him..told him I needed help with knowing if they had an item in, he again turned looked at me and didn't say a word!!! After about a minute he turns around I said ya I asked you for help..he says ya I know I was busy. He walk over with his scanner scans the bar code says nope it s not in. I asked who the manager was he said him why? I told him I am going to report him because he is absolutely rude and ignored me over n over again, his reply..go ahead then, I had a safety issue..ok well at least let your customer know you will be right with them don't ignore people!!! I wont be back and am emailing the corporate office on him. So yes ROY I will go ahead and do that :) read more