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    Walmart Supercenter

    1.6 (43 reviews)
    Open 6:00 am - 11:00 pm

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    a purple sports car

    I went to the Caldwell Walmart on 10/30/23 and purposely parked my new BMW by a median in the parking lot away from other cars to prevent damage. When I walked out of the store, the sprinkler system was being blown out all over my car that I had just spent a couple hours hand washing the day prior. I also had to walk through the spraying water to get into my car. It's not just water being sprayed during a sprinkler blowout - it's all of the gunk and sediment that's been sitting all year. I was extremely irritated, so I waited a handful of hours to call that day, but nobody picked up the phone. I called again the following day and finally got through. I asked to speak to a manager and the woman put me on hold. After about 7 minutes someone answered the phone, "Hello?" No name or title...just answering like it's their personal phone with hesitation about an unknown number. I explained the situation and he had zero sympathy, never offered and apology, then told me it was a risk I took parking where I did. I asked for the District Manager's name and contact information and he said he doesn't know that information. He suggested I call 1-800-Walmart to file a complaint. (So I'm already majorly inconvenienced, then it's suggested I be even further inconvenienced calling a generic number when I'm talking to someone directly from the store my issue happened at? Seriously?!) I asked for his name and he told me it is Will. I then asked for the Store Manager's name and he claimed he couldn't give me that information, but it's at the bottom of a receipt if I purchased something. I questioned his logic with that statement, then someone else took the phone and said, "This is Coach Izzy." There wasn't any warning the phone was being passed to someone else, which I find very odd and unprofessional. I asked "Coach Izzy" if he is a Manager and he said he's an Assistant Manager, to which I mentioned I asked to speak with a manager to begin with. The conversation went the same as it did with Will - he offered no apology. Nobody said anything when I made the suggestion of putting up signs or something to warn their customers the week of a sprinkler blowout. The tone from both men was basically "it's your fault you parked in our lot and I don't care what happened to your car...I just work here". He did finally provide the Store Manager's first name and without contact information and told me she might be back in 1-1.5 weeks. I was is a leadership role for many years. This experience was filled with a complete lack of empathy along with nonexistent emotional intelligence or leadership skills. I understand they can't wash the sediment and water spots off of my car, but they could have offered a gift card in the amount of a car wash, or at the very least - an apology.

    Walmart supercenter Caldwell, ID

    Bought ice at self checkout, no ice in either cooler, I asked Pam who was standing there chatting with another associate if there was any ice and she said they were out, then I asked "so I have to go to customer service just for a refund?" Her one word response was "yep!" I stood in customer service not 20 feet from her while she continued to chat and then immediately got on her phone talking. I left the CS line since it wasn't moving and she was too busy to help. They don't mind selling you things they don't have but think they have the right to ask for your receipt on exit, nah I'm good.

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    4 years ago

    Douglas did not let me in even though I arrived at 11:01 pm and just needed one item.

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    9 years ago

    Wal-Mart's got it all, close to my house and wide variety from paint, oil groceries at good prices

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    11 years ago

    The customer service here is terrible, they act like your putting them out being at the store.

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    Walmart Neighborhood Market

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    I'm always resistant to go to the huge Walmart superstores. For whatever reason it's just not my…read more"go to" for anything. However because of proximity this WNM has become my go to for small needed items like sandwich bags or when I run out of the kids milk at bedtime...oops! I still tend to do my large grocery runs at Fred Meyer, Winco or Albertsons but yesterday I decided to give these guys a shot. I was pleasantly surprised to say the least. Service: Always "shiny happy people everywhere".. they've always got a smile on their face here and are eager to help. A totally different experience from the Walmart superstore across town. The store is always very clean, stocked and well organized. Products: The produce is always stocked and ample. They have a wide variety of different items that the superstore doesnt carry. For whatever reason I'm wary of purchasing my meats from any Walmart but the meat cases are always packed with good lookin meat. Pricing: It's a Walmart after all, despite its cleanliness. The prices are significantly lower than a lot of the other big name grocers. All in all: I have come to love this little store for its convenience and the service that the people here provide.

    Staff and management are rude, unprofessional, discourteous, and hostile. Shawna is all of the…read moreabove and smarmy/snotty/arrogant in addition. The Pharmacy staff is incompentant and occasionaly rude also. I got a sandwich there once, the meat was GREEN! That's not a sandwich, it's a death sentence via food poisoning.

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    Walmart Supercenter - grocery - Updated July 2026

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