I haven't shopped at the Burton Walmart in over a year, until last Friday. Now I remember why! I only went there because they were the only store open so early that carries Lee Jeans.
I was in a hurry and needed to get some jeans that fit. After losing 35 lbs,, I was not sure what size I would need. I took 14 pairs of assorted syles in two different sizes, to try on. The clerk gave me such a dirty look and said,"You know, you can only take in 6 items at a time?" I told her that I knew that. I rehung, rebutton and made sure every pair was zipped after I tried them on. There were 3 pairs that were not on hangers. I ran out of time so ended up only trying on 12 pair. I took 1 pair that I had tried on and purchased them as well as the 2 pair that I did not get to. If the clerk would have been a little helpful, I'm sure I could have tried them on as well, but had to redress each time to take out the jeans that I did not want and then take in more.
When I left the area, I told the lady that I was really sorry that I had inconvenienced her. She asked what I meant by that and I told her that she had not smiled, offered to take the jeans that I brought out (that I was not keeping) or even acknowledged my presence other then her scowl and handing me the tag to take in. She said it wasn't me and that she is always like that in the morning. I told her that she shouldn't be in customer service if she worked days and was always that rude in the morning.
When I got to the cash register (20 minutes after I ended the store), there was only 2 registers open (no self checkout was available either.) There was 9 people ahead of me in line. Finally, another cashier opened all the way to the other end of the store. I went down to that register. I told the cashier that I wanted to see a manager. The cashier was VERY nice and apologized for the wait in line. I told her that was not my problem although I was in line longer than I had been in the fitting room. The cashier told me there was a store manager right over in the return area.
When the store manager walked by the register and was told she was needed, she said, "I'm not here yet, I don't start until 8.") I was floored. There was a Dept. Manage there that "took" my concern.
In the fitting area and the cash register (not the cashier, the Dept. Manager and another employee) all I heard was how 3rd shift had not done their job and how tired they were of having to clean up after other people. I told them that I also felt those comments should be made in private, not in front of customers.
Unfortunately, the pair of jeans that I had not tried on, did not fit. I returned them today at 12:30. There was 14 people in line at the Return area with only 2 cashiers-neither of them smiled at anyone. When it was finally my turn, I told her that I just wanted to exchange the jeans. The receipt had blown out of the bag in my convertible. The cashier asked for my ID, which I did not have with me. She said she was sorry and that there was nothing she could do without ID. I told her that because I had paid with cash, I did not even think to have my ID with me and that I had left it in my motorcycle saddlebag and forgotten to get it out before I went to the store. She said there was nothing she could do. I asked for a manager. After waiting in line for 15 minutes, I was not happy.
The manager was called for 3 times and I had another 15 minute wait. When she finally got there, I told her how unhappy I was about my visit Saturday and that this just confirmed my feeling of never going back to the Burton store again. The manager never apologized, acknowledged anything that I said or smiled. She said, "She can look up your receipt if you know when you bought them." I told her that the clerk had never told me that and the clerk said, "You didn't tell me that you knew when you bought them." I said, "You never asked." The manager just stood there. Finally, she said to go get what I wanted to exchange.
I had planned on purchasing much more while I was there. Instead, I went to K-Mart, down the street and spent $200 for new bathroom items. By the way, they were very pleasant and smiling.
How does Walmart expect their customer service employees to treat customers right when their management is rude?
I will never shop in that store again. I own a local child care business and will be sure to post a copy of this letter on the door as well as the newspaper, Channel 12, Channel 6 or whoever else will listen.
I was not the only customer treated rudely both visits. read more