When a delivery order is placed, Walmart should be able to know in advance whether Rotisserie chicken is available. People plan seversl meals around an item like this and last minute unavailable statements ruin the week plans. Bad management in Benton Harbor. read more

This was my 2nd negative encounter with Sue (general mgr I believe)...yesterday I bought a small clipboard for $1.96...I bought the same one again today (same sku #) today it was $2.24..when I went to customer service the young man with the green hair told me that it could have been a rollback..when I asked to talk to Sue..she didn't want to come over and talk and discuss..but I stood there while the green hair guy was talking to her..she hesitated to confront me..she came over and said "gasoline was cheaper yesterday than today"...I had so laugh...so for .28 cents she left me feeling angry..I love Walmart and do quite a bit of shopping there..but didn't like this unnecessary attitude read more

Greeters profile and hassle customers like police and stare at them as if they are walking down a corridor as they exit. They ask questions without making eye contact as to consent or detainment based on your acknowledgement to hear their voice as you are exiting. read more

Little lady upfront "checking receipts" upfront needs a better attitude. Dont allow e-receipts then get mad when the store wifi wont let my phone load the receipt. She let 3 other people with large purchases through but not us... seems sus read more

This walmart has the worst customer service. I purchased a halloween themed onsie and didn't realize until i tried to sit down that it was a bit too snug. I went in to exchange it for a size larger. Customer service claimed they couldn't do exchanges, they'd have to refund it and recharge it... but because i had cut the tags they refused to refund it. Even though i had the tags themselves and the receipt showing i had bought it less than 24 hours prior. You could see the item was still in new condition on the original hanger etc. I understand covid restrictions, but all that transaction would have required was a tag-gun to re-attatch the tags. Simple solution happy customer. Instead, i canceled my pickup order for $55 and i will take future purchases to their competitors. I hope it was worth it. read more

I have a problem.  A pretty big problem with this Wal-Mart and the people they chose to hire.  There is an employee here, Donna Green.  I had a less than pleasant interaction with her outside of Wal-Mart which is not walmarts issue but it became there issue when she recognized me at the store. The story:  on facebook she had an issue with someone on a yard sale site.  She called them the c-word.  I ended up not supporting her actions and told her so.  She then proceeded to get unhappy with me.  I thought it would end right there on FB but no.  She recognized me by my profile picture and insisted on harrassing me at her place of work.  I had to actually tell her I would report her, which resulted in her telling me I'm a "butt" and storming off. I decided to wait a few days to post this because I thought maybe she would apologize but that never happened so here I am, warning all about the disrespectful worker I encountered.  I guess the true people of Wal-Mart are their workers because they are terrible.  So thanks Donna Green for ruining this store for me. read more

Walmart Supercenter - Department Stores Near Me - Benton Harbor, Michigan

A terrible experience. First the cashier charged same price for two different waters. No biggie but then this idiot at the door accused me of stealing. even when she seen on my receipt that I paid for everything. Terrible service and customer service. read more

Rude employees, kind of rundown area. Bathrooms were not great. Would definitely avoid.

Dec 7 I got to New tire put on my car. That took 2 weeks to come in. Then after getting my car back home, I notice that floor storage bin was pushed up. After talking with multiple people including management. They said I ran over something to put a hole in the floor and damage the bin. Rick the management was very unprofessional talking to me crazy I believe because I am a woman. Not knowing I know what I'm talking about. Do not use them they don't know what they are doing. read more

Walmart Supercenter - a picture of a dog on a screen - Department Stores Near Me - Benton Harbor, Michigan

Poor customer service! Employees look at you at the counter and walk away, don't even say be right with you. No one works the dressing room, when I ask someone if I can get in I don't work this department. (Walks away) Ask another employee, "I'll have to find someone.. 15 20 minutes later crickets. Self check out only has one register open. Had to go to electronics to get checked out for 2 items. Only person that was helpful was the Directv/ Walmart employee. read more

If you ever want to go to a place and find out what "that's not my job" looks like in real life this is the store for you. From not one single employee even acknowledging us as we shop, to waiting 5 minutes for the self check out attendant to come to our register to remove an item (because she was on her phone), to Dave getting flashback from his war time to check my receipt for my $3 worth of water that wasn't bagged when all I wanted was a small bag of ice, to then having to wait for 30 minutes returning ice because I paid for it but they were out.... To the returns specialist being down right rude while returning ice because they were out. Great example of customer service for a visitor to your town. I'm from StL, I know what bad customer service looks like. read more

Trying to buy a big screen tv , two employees kept ignoring me , so I just got,one off the floor and wrestled it onto my shopping cart 58 in lil bulky I'm 71 yo , I knocked over three TVs when I did that the; they all come running , running there mouths why did not I ask for help blaah blaah , I went to self check out , it wouldn't go,through associate says go to customer service customer service ask what awl you doing here , she couldn't get it to scan Findlay got it , I'm pushing the cart with the tv on top,out the door the woman says may I see you reciept , I said nope , kept walking she kept asking I said I needed help with this tv and no one could be bothered so,unless you show me a sign that says I have to produce a receipt good bye kept walking she calls security , they ask for my reciept I said it's in my pocket , we'll show it to us , Nope, I needed help and no one gave a damn now I've got all kinds of concerned people , well sir just show us the reciept , nope , so then the associate tells security I went thru the garden center trying to exit then came back through the pharmacy which was a total lie , I said ok go ask the girl in customer service if I just bought this tv , , they kept badgering me so after the girl lied I just walked away , , read more

I am fully convinced that Walmart carries everything you could possibly ever need. Its a great store and its easy to find what your looking for. However, they do not have enough staff throughout the store. Today they had staffers who had set up a lovely tablescape of items that could be found throughout the store, it was beautiful! Right next to it were other staffers who were encouraging people to try food and beverage samples that they were selling. As you walked thru the store people had dumped food and drinks samples everyone. In the women's shoe area somebody had dumped a red drink all over a legging display completely ruining it and it had dried so it had been the a while and not cleaned up. In a display area for Christmas sweets people had just dumped trash all over the shelves. Its a good store but the staffers need to take pride in the whole store not just the fun stuff at the front of the store. read more

Walmart Supercenter - Beautiful display - Department Stores Near Me - Benton Harbor, Michigan

I had already been to one store for black eye peas. I went to Walmart in Benton Harbor, their frozen black eye peas were empty. I asked a very nice gentleman Johnathan. He checked his phone, said there were some in the back and that he would check. A few minutes later he came out with a box! Johnathan saved me a trip to another store. Walmart is lucky to have him as an employee! He's polite and helpful. read more

With all that happened especially with everyone forced to take a-leave due to Covid. They are doing so good with so little help always helpful. regardless the stress they endure especially people always complain about the waiting in line or or helping customers with departments that isn't able to help. With all the stress and short staff they do a great job well done. Thanks. read more

Do NOT order a cake from here! The cake I ordered looks nothing like the picture on the website. It's missing the gold pearl details. The piping was lazily done and in the wrong colors. A bunch of random squiggly piping is a pathetic attempt at decorating a cake. The coral is missing. It's on a huge square cake board that now will not fit the cake stand I intended to use. And white bubbles at the bottom... Why even do that? And bright green leaves when there weren't supposed to be any? I will be scraping this off and re-doing it myself. What a waste of time and money! read more

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It's great to know that there's still employees who will go above and beyond through these hard times. I recently had an issue with an order that my elderly parent placed. Nakisha in Walmart's Service Department spent a good part of an hour or so helping me solve my problem. I hope Nakisha is recognized for her dedicated work! read more

We we're waiting for the jewelry case to be opened for over an hour... Just for a ten dollar earing pack... Yeah.... The lady who worked in jewelry said that she's taking her lunch break and gave the keys with someone else... Turns out, she left with them! The staff kept trying to figure out who had the keys, she was paged at least four times and in the end only a few staff came and helped... In the end we never got the pack and wasted about an hour and fifteen minutes of our lives! read more

Worst customer service! employees are rude disrespectful and if you ask for something they tell you that's not my job. I went to the deli today to get lunch meat and was told I'm not cutting that any thinner and called a cracker. Spend the extra money and gas and go to a different town. Benton Harbor is the lowest of the low. The only reason I gave them one star is because zero wasn't an option. read more

Store is tired and very little help. Don't understand why they can't trim some if the trees in parking lot. Like you are in a cave

The bathrooms are dirty and cold. The parking lot has carts blocking parking. There are bare shelves and my favorites I like are not there. The in store personal are less than helpful they act like they are put out if you ask for help read more

I ordered a cake from Walmart.com and couldnt get it made from Paw Paw Walmart so had to use Benton Harbor Walmarts Bakery... I ordered a white cake with buttercream icing and STRAWBERRY FILLING was charged EXTRA for the STRAWBERRY FILLING. LOW AND BEHOLD NO STRAWBERRY FILLING AND LOOKED LIKE YELLOW CAKE THAT TASTED UNDER BAKED! The kicker of it was my husband went to pick it up on the day it was scheduled to be picked up the the woman in the bakery tried to charge him a 2nd time for the cake! A cake ordered OFFLINE AND THEY DIDNT HAVE A CLUE WHAT WAS GOING ON. I got no notice, email, the cake was even done until the day after! Luckily we werent changed TWICE for a cake we had already paid for but the cake was not even good tasting! I will NEVER be ordering another cake online from Walmart let alone from Benton Harbor Walmart. Buyer Beware! read more

Walmart Supercenter - Where is the Strawberry Filling I Paid $3.50 extra for????? Pink icing yes it was buttercream. Cake didnt taste fully baked. Nasty. - Department Stores Near Me - Benton Harbor, Michigan

I purchased a heater 30 days ago, it is now 10.00 cheaper. They will not give me the price difference and said it has to be refunded within 4 days (per Clint)! read more

We were here on Friday, 8.23.19 and are traveling in our motorhome. On some occasions we need to pull over for the night. Many Walmarts allow RV's to do that. Since we are here we picked up some things we needed. Well, wanted to pick up some things BUT they are out of everything. The shelves were bare. The clientele was extremely unsavory and questionable. Late at night there was a couple having a huge screaming fight that was getting out of hand. That episode made our stay uncomfortable but other than that, the location was ok but the store was pretty bad, one of the worst. read more

I was coming home from a business trip on Tuesday, June 11, 2019. It was about 6 pm and I was planning on getting some fried chicken from the deli along with some other groceries. I walked up to the deli counter and there was a male and female employee looking at something on a cell phone. The case where the chicken and other hot foods that are pre-packaged to go was completely empty. I finally spoke up and said, "Excuse me, do you have any fried chicken?" The female employee apologized for not noticing me. The male finally waddled over and said, "No." That was it. The idiot didn't apologize, offer to make some, or anything. Obviously his phone is more important to him than his job. If he moved any slower, he'd be going backwards. I've shopped at this store many times before but I've never seen it in such disarray. The prices aren't that great and they're really not good at stocking but there were so many empty spots on the shelves, it almost looked like Kmart when they were going out of business. I picked up some cat food and apparently a can of something was open and rotting somewhere. It smelled like something in that aisle had died a week ago. Of course there were no employees looking for the smell of the stench. It was nauseating. Someone from the corporate office needs to visit this place. They need to close that dump down. I couldn't get out of there fast enough. What a horrible shopping experience. I'd give it zero stars if I could. read more

While every Wal-Mart is similar, they all have a character of their own. The Wal-Mart in Benton Harbor, Michigan may be my favorite Wal-Mart ever. The store was impeccably clean. The employees were kind and helpful. All of the shelves were fully stocked and organized. While I don't often give 5 stars, this Wal-Mart deserves 10. read more

A friend wanted to pick up a bathing suit and we felt like a lil drive from the Paw Paw area. The store was easy to get around. She found one that worked. I found a cold drink, the cashier was nice, my drink rang up for like 50c which was hilariously awesome. Good times. If you are bored and seek amusement, the big box stores always provide, via aimless wandering and people watching. Oh my. read more

So I was having a stressful day and I went to Wally World to calm my nerves. I bought a lightbulb from here and took it home. I decided to stick it up my bum and it broke. You broke me. read more

Walmart Supercenter - The light bulb - Department Stores Near Me - Benton Harbor, Michigan

Two days ago we purchased from WM in Benton Harbor Michigan a hp ink cartrage. It was the number 63. Got it home and after appx 50 pages the ink ran out. We brought it back to the store today. The rude customer service girl made it clear that she figures we used all the ink and then brought it back for a refund. Yes, that is what we do. We run around trying to scam WM out of some 20 dollar ink cartrage. This thing was defective and instead of saying we might be right, she just assumed we were lying and refused. I can only imagine how many charge backs WM files against their suppliers, but they are fine with losing a customer over 20 dollars. NP. We have bought all of our lap tops, printer and supplies from this store. No more. You need to train your people better before you put them in front of your customers.. read more

The only employee here that was actually working was the greeter, and she was super friendly. Everyone else was worthless and rude. Acted like how dare you ask me to do my job. I would definitely recommend the meijer across the street 10 times over before entering this hole. read more

This store is horrible!! Checkouts 8 & 9 people deep. 3 self checkouts not working, was told they work but management wouldn't let them turn them on. I worked @ Wal-Mart when Sam Walton was alive, this store would have new management! read more

Not one employee sanitized a single cart. No touch screens being washed or wiped down. All employees sitting around talking crap about white people and not helping any customers. Ratchet. read more

Walmart if a fn joke , of the 3 casiers ont we got was a total idiot, who could not ring up 4 items correct. 2 trys still wrong

Do not I repeat do NOT go to the Walmart Auto Center. Went in for an oil change and tire rotation, not only did we wait 2 1/2 hours. But they denied our tire rotation.. And left oil all over my car. Do not go here they are very rude and do not care about customer service. I will no longer be taking my car here and I suggest you do the same thing. read more

So my husnand and I went to walmart to cash a check and we had no problems cashing it. Well about a wk later we have another check from the same place and its only for $20 the lady is looking at it and i could just tell shes looking for some reason not to cash it. She is gonna tell us that we will b charged $3 yes we are aware of that. I watched the lady she didnt even run the check through she then prints off one of those papers saying they cant cash it and to call a number in florida. Well the next day we brought the check to walmart and this other lady cashed with no problem. She also stated that they can very easily print off those papers saying they cant cash it. Its messed up becuz its always the managers or asst.managers that always make everything such a hassle.!!!!!!!! read more

There were quite a few Walmart employees just standing around talking with each other.... some just walked past you without asking if you need any help. So sad...... read more

I never go to this store anymore. It is always dirty and the service is terrible. You can never find anyone working in the various departments and if you do find someone they usually are operating without one single clue. read more

This store was disgusting. Dirty. You can clearly see that the shelves needed stocking. Most were empty. No one around to help find things. I will avoid this store in the future. read more

Idk about other Walmart but this one is terrible they never answer your transferred calls they never know where anything is or anything it's repulsive. read more

I went to this Walmart because I needed two new tires for my van. When I got there, the fellow walked around my car and asked why do I need new tires as my tires looked fine. I had to explain that the rear are cupped badly inside. He started to give me a lesson on how I should go have the car checked out first because the new tires will end up in the same shape. Now, I have just replaced the rear bearings on this van. I know the alignment is good. I told him this and then he started blaming the suspension and how my van is dropping to the left. This guy won't sell me a tire!! He kept on lecturing me on how he is trying to save me money and was blaming everything else on my van. I then asked him to look up the cost of the tires and he said the only ones that were available were 'the most expensive ones anyway.' I went elsewhere for my tires and am happy now. When I got home, I pulled out my measuring tape, and both sides of the wheelwell were a perfect 29.5 inches off the ground. My suspension is fine. read more