I work at a small Tax and Bookkeeping office here in Hilo and needed a part for our office printer…read more I called Ricoh and spoke to Damion who was so helpful in troubleshooting my problem. Although the part I needed was not a Ricoh item, he went above and beyond to provide great customer service and even followed up with me via email to ensure that I got the help that I needed from the right people. Endless thanks Damion! Mahalo

Always great service and usually have exactly what I need. Purchased a grill online delivered to…read morestore. They assemble it for us as we requested. Grill too big for our car...a friend came with his pick up, staff assisted us by securing parking spot first then helped us load the grill into the pick up. The manager helped heavy lifting as well. Our go to hardware store.

For a quick stop to obtain any tool including small screwdriver set, this place has the supply we…read moreneeded. We were greeted at the door by one of the staff. Plenty of parking.

FPO and I were wandering around Prince Kuhio Plaza on a Tuesday morning. FPO was looking for new…read moreMaui Jim's. We went to the Sunglasses Hut. There were a few individuals and groups who came and went while we were there. Eunice helped us. She was very friendly and had great suggestions on selections, sales, and follow up care. Maui Jim's are always going to be pricey but Eunice's customer service was outstanding!

What great service!!! Stopped by on Father's Day for one glasses and walked out with 2. I showed…read morethe sales associate an old pair I wanted to get the bf and she was quick to find similar ones. She was in no way pushy just more informative and let me know I could get a 2nd pair for 50% off. I love deals especially when you get great service. The shop was very tidy and stocked well.

Every time I go there no matter which employee, I get excellent service and help. Even though I…read morecome in weekly, they still ask for my ID. Which is great!! Great customer service, the staff is very knowledgeable. Excellent place to buy vape products.

Nice employees. Small store. Perfect stop and grab. Rewards system is worth it. I highly recommend…read moregoing during mid day since there is a school nearby.

Highly disappointed in the service, sign doesn't say that it's closed on December 23. It's the…read moreholiday season so make sure your signage is up to date. There was a man inside and he didn't have the decency to open the door to explain. Please get it together, be more professional and have better work ethic! Very very disappointed to say the least.

The shirts came out OK but the shirt material is very thick and stiff so not the most comfortable…read more They are getting two stars because their communication and customer service is horrible. You basically manage them, otherwise expect no communication unless it's about payment.

We just moved and looking for furniture didn't think it would take 6-7 months for something to come…read morein. We were looking online and had to find something we liked that was instock. I came across rent a center and called them in regards to a certain sofa and loveseat. They had three with one left not on hold. We rushed down there sat on it and purchased it that day. We did the cash price it was half the price we would have paid at the local furniture stores. The lady at the counter was very nice and was the one I had to talked to about holding it for us. We got the furniture picked up three days later and love it.

My wife took a fairly expensive watch to them for repair. They not only didn't repair it, they…read morerefused to return it despite her calls and demands. Since then we continually receive promo emails despite unsubscribing. Possibly the worst business in Hilo.

I purchased a Diamond-Cut 2.4mm Rope Chain Necklace in Solid 10K Gold - 20" in December of 2021…read more The chain was on holiday sale. The chain broke January 1, 2023. Zales repaired the chain for $56.43. On March 13, 2024, the chain broke a second time. Dropped it off with Zales (Hilo Location) for repair on March 22, 2024. Upon picking the chain up, when the Sales Representative Alexander Fomenko took it out of the bag, I asked is that my chain, it looks shorter, shorter than 20". I asked him to verify if that is my chain. Upon the Sales Representative Alexander Fomenko placing the chain in front of me the chain broke. Zales sent it back for repair, "Make it Right" and to check and verify the length of the chain. Also at this time, the other Sales Representative Isaish Oness-Nakoa came over and said there are additional weak spots. He pointed them out. He pointed out four (4) additional weak spots in the chain. (Note: The rope chain was sent back to repair the one (1) area that broke, not the 4 additional weak spots) I questioned if this was my chain. I questioned if the damage was caused by their jeweler (repair shop). I even said, how is this even possible? Rope chain should not be falling apart like this. I questioned if this is a manufacture defect. I called Zales Customer Service, and they were not helpful. They referred back to "I did not purchase the extended warranty and they can't do anything". I asked to speak to someone higher and the lady over the phone said she is and there is no one above her. On April 28, 2024, I went to pick up the chain and looked at the repair and notice that the repair was not good. The link was not fully closed. I also asked the sales representative about the length and to measure it in front of me. The two (2) sales representatives measured and found it was an 18". The Sales Representative Isaiah Oness-Nakoa stated and tried to convince me and make me believe that it was short due to the repairs. He also made reference to the Jeweler uses good parts of the chain to repair the broken area. I was in disbelief and made a phone call to a local jeweler company, Bob's Jewelers Inc. located in Hilo on April 29, 2024, to ask them the question about repairs on rope chain. I asked when repairing a broken rope chain that is 20", do I get back a shorter rope chain because of the repair. The answer was no. Gold is added to repair a broken chain, never taken away. I spoke with another person who has experience in gold and jewelry, and he gave the same answer as Bob's Jewelers Inc. I spoke with Sales Representative/Manager Isaiah Oness-Nakoa on April 29, 2024 and he said there is nothing he could do. He can send it back to the Jeweler to repair the repair, but without the extended warranty they would not be able to replace the rope chain. I asked how Zales is going to fix/resolve the missing 2" and he had no response but say it came in as an 18". I dispute that. Zales and its Jeweler are the only ones that did the repairs on this chain so if it became an 18" then it was between Repair No. 1 in 2023 or Repair No. 2 in 2024 and "Make it Right" Repair No. 3 in 2024 which Zales were the repairer. Zales does not stand behind its name, product, nor quality. Zales is no longer a business that have integrity nor provide good customer service. Zales just wants to make sales and push purchasing of extended warranty. Files complaints with Better Business Bureau, Consumer Protection Agency, Police Report for missing 2" gold. I posted this on Facebook and tagged Zales, Celebrities who have represented/done work with Zales. I have read comments of horrible stories about Zales and its Hilo Store. I feel sorry for all the other Zales customers who have had very bad experiences dealing with Zales. Bad business, Bad business practice, Poor customer service, Poor quality products.