Highly disappointed in the service, sign doesn't say that it's closed on December 23. It's the holiday season so make sure your signage is up to date. There was a man inside and he didn't have the decency to open the door to explain. Please get it together, be more professional and have better work ethic! Very very disappointed to say the least. read more

Fully Promoted - Customized Merchandise Near Me - Hilo, Hawaii

The shirts came out OK but the shirt material is very thick and stiff so not the most comfortable. They are getting two stars because their communication and customer service is horrible. You basically manage them, otherwise expect no communication unless it's about payment. read more

The staff here are super helpful. They went out of their way and rushed our shirt order! Couldn't be happier with their service. Mahalo!

I am writing this review in hopes that I can warn others of my completely horrible experience with this specific shop in hilo. I made substantial orders paid for wrong orders over a period of nearly 4 months. I was treated with zero priority they took on a bigger job and didn't complete mine till they got phone calls of complaints and messages to return my call. .never happened. .the owner avoided all responsibility and arrogantly dismissed us without any apologies so for the most part of service. It wasn't the fault of the employee. .believe me that's why I paid for misprint items. I must admit a couple of employees were genuinely sorry for the lack of service and rudeness. Owner Michelle made no effort to rectify or call me. .guess she felt like she didn't need my business "Auwe" or deserving of a call to assure our business is appreciated. .No explanation of any of the undelievered items and never as much thanked my business for purchasing even the wrong orders! MANY of my orders were overlooked and paid for products late prices are higher than the average. .the service is near appalling. I am also reporting this business to the bbb. I waited to write a review only because I didn't want to be upset and unreasonable..but I did filter my experiences. .and rate the Owner Michelle of the establishment and wonderful 0..zero! F in customer satisfaction and zero in appreciation for patronage. If you want to have a great experience do not go here. If you are fooled by the new decor. .don't be.. i was..it isnt fair and the service was just. .over all the worst ever..Owners husband had at least spoke to me but could do nothing to help. I even felt horrible being upset with him geez. .no Aloha. .no customer. .care..and no conscience. I never write anything unless I leave my name. This is Kahiwa Recca Mahalo read more

Customer service was outstanding. They were friendly, helpful and had an artistic eye for our sports team uniforms, hats and booster shirts. We were on a tight time frame and they were able to accommodate us and get our order printed in time. They were efficient with communicating with me as we went through the printing process. Our order came back just as we wanted it with no errors. Prices were reasonable too! read more

I've been taking my shirts here for a few years now and I've always been pleased with the quality of the work. Staff was always very professional. read more

I've been using EmbroidMe of Hilo for four years now. They've been doing all of my shirts and cards. Every experience has been a good one. They are very professional and their prices are more than fair. I would highly recommend EmboridMe to anyone looking for shirts, caps, or anything to promote you business or organization. read more

Nice work, but bad service when they want to keep overcharging you for every little thing. Get an upfront quote before letting them begin services. They will charge you more than you think in the end! Very sleazy!! read more

Just put in an order for matching family shirts & a banner. We couldn't be happier with the wonderful service & attention to detail! Martin was great with ideas to make sure this will be a very special family celebration. HIGHLY RECOMMEND this business!!! Will definitely return again...thanks! read more

We wanted to find a way to help our family celebrate Dad's 90th birthday & had decided to use a family symbol embroidered on matching shirts. We made several trips to EmbroidMe talking to both Martin & Jana. Each offered helpful advice on our design & additional gift ideas. After finally coming to a decision, we stopped by with our artwork. Within a few days (earlier than expected), we got a call that our embroidery sample was ready to view. We just left the shop after placing our order & couldn't be happier! The logo was fabulous and again, Martin helped us choose the perfect font & thread color to finish the shirts & banner to make our design really pop. He very carefully went over our order to make sure that he had everything down since we had a pretty specific list. Sometimes in a small town, you feel that you are "stuck" with not having very many choices but luckily, for embroidery work, you only need one. Not only did they have the best prices to start with but their service has been more than I expected! I would definitely recommend you check out EmbroidMe for anything you need when putting together your shirts, caps, towels, etc. for your sports team or family. They also do screen printing. read more