My latest Walgreens experience was my last at this location. I browsed local stores online to check…read moreallergy nasal spray inventory. This Walgreens was one of the only stores around with stock. I was hoping for a quick transaction, in and out. Instead, I had a bizarre experience. The nasal spray was locked. I asked the employee stocking inventory in the aisle to please unlock the shelf when she has a chance. She was not pleasant at all, scanned me up and down multiple times. After she returned with the key, she said that she must carry the spray to the checkout and I must follow her very sternly. I've been to this and other stores, but this is the first time someone had to carry a locked item to the checkout. It was strange, but I was ok with it and just wanted to expeditiously get my item. I stopped to look at other items I originally came in for (gift wrap) on my way to checkout. I then noticed a tense gaze at me from employees. I decided then that this is a very strange experience and I will not be purchasing any additional items here. At checkout, three (!) employees completed my checkout while just staring at me and ensuring that the transaction would go through. It's about my millionth time at this Walgreens. All my transactions go through and I am pretty routine in my purchase. I come in very frequently to buy various items. All previous ones were pretty poor in terms of service but this one just crossed the line. I don't understand this targeted behavior for someone who walked in, walked right up to the aisle, asked to unlock the item, wanted to check out, and get a few more items. How can one transaction derail to this extent? I'm pretty upset about this experience and won't return. I'm sharing here so others know what to anticipate from this location. It's disheartening.

Worst customer service ever! I Arrived before closing but they had already boarded up the…read morepharmacy. And they took several days to fill my prescription of an anti-biotic that is fairly common. Awful.

This outfit has a terrible prescription system that constantly makes errors and switches orders…read morebetween stores. I'm moving my rX's to CVS on Lee Road ASAP.

Zero customer service skills. Pharmacist was rude and untimely with filling my prescription…read more Actually said I should consider going somewhere else bc he didn't want to fill my script. Rx was called in and I was told they "never got a message" so now my dog gets to go without pain meds due to laziness and unprofessional employees. Turns out they did get the message and yet again the pharmacist did not apologize and even doubled down with his previous story of "never getting a message"

Actually the worst Walmart I've ever been to. And I don't have unreasonable expectations for any…read moreWalmart. But this one is absolute trash and should be avoided. First off, walking through the store I could smell weed. And no body was that close to me so I questioned if someone was actually using a pen inside the store. They were prepping for restocking but it was a mess. No order. Employees on the isles didn't greet you, but kept their music playing loudly (loved all the profanity!). And checkout was ridiculous. I was told (after I was already ringing up items) "No self-checkout!" on the self-checkout line that was green. The same person who shouted that, was standing right there as I walked up and started ringing up my items. And I walked past a handful of employees as I made my way back to the exit only to be told when I was almost there "You can't exit that way." Cool cool cool. Poor customer service. Messy store. Avoid it.

This has to be about the worst place I've ever shopped. I know it's Walmart but even then one would…read moreexpect some level of acknowledgement as a customer! I stood next to a case pressing the button for assistance for 15 minutes--totally futile! Then I asked for assistance 2 times both times was told someone would come to help....after 20 minutes I just gave up! It's not like they are busy, I see staff walking around in no hurry to help anyone! Horrible place to shop.

This CVS is located at the intersection of Cedar and South Green Road making it a pretty busy…read morelocation. There are two other CVS stores on Cedar Road. I have been visiting this store for years, and always genuinely get surprised about the poor customer experience. Layout: The store is generally organized like other CVS locations. Some exceptions include eye solution and other medicines that live in a corner by the pharmacy. The store is not very clean most days. Inventory: The inventory levels just depend. I usually shop for medical supplies, allergy, and cold medications. I almost always have great trouble finding the basics like Benadryl or Tylenol. Large percentage of the inventory is locked and there is no one to ask for assistance. Pharmacy/Minute Clinic: The service is very dismissive, uncaring, and with no sense of urgency. This is true for both pharmacy and minute clinic, but is really bad at the pharmacy. I heard complaints in line about medications not being available, wrong/generic medications provided, and wait time. I always witness and experience problems. Personally, I enjoy no part of pharmacy interactions. I never feel like I can ask questions, staff and pharmacists just walk away mid-conversation. I almost always have a problem with refill dates or additional questions/approvals to the doctor. Wait times are long even without the line. Frequently it's suggested that I return hours or days later for medications to be filled. Most of the staff is not friendly. Check-in tablet doesn't work as expected. Staff never picks up the phone. At lunchtime, the drive thru window just closes without regard about lines. There is no patient care, collaboration, or prioritization. It always takes considerable amount of time to resolve any pharmacy issues or have routine medications filled Service: The store service is non-existent. There is rarely anyone working at checkout. Most customers go to self-checkout, experience issues with the checkout machines, and wait. Asking someone a question on the store floor is not very welcome. Simply said, the store is mismanaged. The Good: The store now has Fuel and Go stand for quick and healthy snacks. It's a convenient way to find something quickly especially en route to work or on a road trip. Cute fall decor! Parking Lot: Large parking lot is available with access from Cedar Rd and South Green Rd. Exercise caution as both street tend to have traffic. It's not always easy to get in and out of the parking lot. Overall, I don't recommend this store. The service here is extremely poor and self-serve is your best option. Expect to wait everywhere - pharmacy, minute clinic, and store. Personally, I'm looking for alternative locations because of consistent lack of customer focus.

I was just at this CVS trying to drop off a package for UPS. The front desk lady initiated a very…read morelong conversation with the customer in front of me while I was waiting in line. That customer turned out to be a mechanic. She then told me that her scanner had signed out and she could not accept the packages. It turns out that it would have just taken some time for her to sign in. She did not want to do that. Why? Because she wanted to get her car checked out by the mechanic, there and then. The worker LEFT the cashier stand in front of me and went to the parking lot. to get her car checked by the mechanic. Unbelievable.

Left a review similar two years ago and NOTHING has changed!!!!!! Go to ANY other pharmacy except…read morethis one. Workers are miserable and take it out on others for simply asking questions or trying to purchase items when there is no one at the counters. If you dislike your job that much, you should work somewhere else. No need to be disrespectful. Wish I got the workers name, but this occurred around 20 minutes ago and it was an older woman who decided to work the register after she realized there were people waiting. Raised her voice and started to yell for no reason. You should not be in a customer service position.

I have been a CVS customer all of my adult life. I get all of my prescriptions filled at this…read morelocation and do lot of shopping there. I have been treated very badly by one of the pharmacists many times. She always snaps at me and other customers. I am tired of being spoken to in a such a rude, brusque manner. The next time I go there to pick up a prescription if she is working I will go home an come back another day when she is not there. I will go elsewhere this year for my flu and Covid shots because of her. Not the pharmacy techs, this is one of the Pharmacists.

We stopped in to grab some necessities before we went to a friends house. The store layout was…read morepretty easy to navigate and we found what we needed. The cashier hooked us up with a courtesy card when we said we were from out of town but wanted to get a deal on one of the items we were purchasing. They charge 10 cents per bag so we opted to just carry out our items and use some reusable bags we had in the car. Overall a run of the mill grocery spot.

This pharmacy is simply dysfunctional. It is perpetually understaffed, which given the volume…read moreseems puzzling. The line moves at a snails pace. They have one employee most days operating the register and the drive through. And they do not answer their phones without prolonged wait times. Seriously, I sometimes think Giant Eagle' Corporate HQ believes that the eastern suburbs deserve the worst they can offer.

Stopped in at Walgreens one evening for a resupply on toiletries during a work trip. Everything I…read moreneeded was here. I was also looking for some cold cans or bottles of V-8 juice - which they did not have. #Walgreens

Although there are a half dozen (literally) drug stores within a mile radius of my house, this…read moreWalgreens is my favorite. I drop in fairly often and I feel like no matter what time of day I'm in the store, everyone is friendly. (which isn't the case at another Walgreens a mile in the opposite direction) The photo department always processes my orders faster than I'd expect them to and is great about calling me if I forget to come pick up an order. Great holiday tip? You can buy stamps at any of the registers if you need to mail out cards and are like me and are too lazy to go to a post office. Pro tip? Check out in the cosmetics department. The line is generally longer and I feel like the friendliest people tend to be stationed there.

I've been receiving my prescriptions here for over 5 years now and the staff has always been…read morehelpful and kind.

This CVS Pharmacy is conveniently located in the Cedar Lee district of Cleveland Heights. It's…read moreclose to the main attractions on Lee Rd and the local Cleveland Heights High School. I am a frequent visitor at this store and will attest to the fact that's it's a complete mess! Service: The service is generally friendly. I feel that it improved in the last few months. Still, it's very challenging to find help at checkout (not well staffed) or on the sales floor. I always opt in to self checkout. Local Inventory: You can purchase Cleveland or Cleveland Heights specific inventory - Cleveland Heights Tigers and John Carroll merch, and Cleveland Magazine. Issues at this store: - The refrigerators are frequently out of commission. Remain mindful of this when purchasing any frozen foods or ice cream. They just threw away all ice cream a few days ago due to broken refrigerator. It seemed to be broken for weeks. - The inventory replenishment at this store is never ending. There are constantly empty shelves, boxes in the aisles, and things obstructing the aisles. - There are significant loss prevention issues/remediations at this store. A lot of the items are locked and require assistance. This makes the shopping experience a pain. Even shopping totes are loss prevention secured. - Parking lot experience is terrible. The parking lot is not well lit at night and feels very sketchy. I dread going here late in the evening. The parking lot is also frequently not available because neighboring businesses utilize all parking spots. It's such a problem that even the local city group has this as a hot topic. It's terrible. It's also complex to enter and exit the parking lot during heavy traffic hours or restricted turn times (onto Lee Road). - Cleanliness and safety are a concern at this store. There is are a lot of folks asking for money at this store (even inside the store doors). The store is unclean and outdated. The doors are constantly broken. It just doesn't look up to the CVS standard in any way. The only positives are the location of this store and late night hours (not sure if 24 hours or midnight, they are fluid). It's quick to drop in for bare necessities. Other than that, I'm looking for other options for drugstores. If you stop in, I highly recommend checking the store out during the day.

Still on hold after 67 minutes. I haven't had my prescription medicine for 5 days now because they…read morecannot answer the phone. So furious. There is absolutely no reason for this.

I'm only sorry that I can't do zero stars. The pharmacy at this location sucks! It is always…read moreunderstaffed (and I blame either management or corporate for this) and totally disorganized. They never have more than two people working in the pharmacy at any one time. And the counter person has to wait on customers, take care of the drive-up window, answer the phone (which they never do), give flu shots and now give COVID tests! I only use CVS because Medicare doesn't use Walgreens. At Walgreens I would give them a prescription and have it 10 minutes later. At CVS, its always "Come back tomorrow" and its not ready tomorrow either! They have lost prescriptions, been unable to fill the script because they didn't have the meds in stock, failed to forward the script to a location that did have the meds, or taken days to fill the script when they told me it would be available "today after 2PM." I am NEVER going back to this location!

I understand the pharmacy isn't open 24-hours, nor do I expect it to be and I fully agree you need…read moreto shut down for lunch. But how about on your outgoing message instead of just saying the pharmacy is closed give the open hours? i couldn't even ask that without giving my date of birth. You need to fix this with corporate. I'll probably change my rating, say I can figure out when i can pick up my prescription.

We have left this CVS and now use the Giant Eagle pharmacy. A few weeks ago I went to pick up my…read moreprescription for a non life threatening drug and on getting it home, found that it was the wrong thing. When I took it back to get the correct medication, The pharmacy blamed first my doctor, then me, then my doctor again. They could have just blushingly admitted a mistake and I would have been ok. But they didn't. Since I can't trust that pharmacy, I changed providers and am very happy now .