They lost my insurance information since last month. I found out, not because they informed me, but because I called and asked them why, after looking at the app for my status, my medication was showing the no insurance price. She, the vaccine technician, proceeded to tell me I hadn't been there before and didn't have insurance. I disagreed. It's the only Walmart I've ever been to in the area (also the only one in my town) and I have the medication I picked up last month showing on the app. She said "weeeellll, the no insurance price is there because you don't have insurance and you weren't here last month. No record of you."...I do have insurance and they lost my information since July, basically. Long story short, I gave her my information over the phone multiple times. The prescription is the same price I paid last month...connect the dots, technician! When she said, at first, the information didn't show me as a member of insurance on the insurance system, she continued her condescending tone and treatment as if I was completely delusional. Apparently, I have a really weird MemberID number, too?? Don't ask... Being on my husband's insurance and getting extremely frustrated with her unwarranted behavior, I had him repeat the information for her. Magically, it all of a sudden works! I gave the same information to her twice but of course, it was his wife's fault that there was a mix up and I should have said his name, not my own. My name is on my insurance, I used the same card last month, and I've never had this problem. So, what the heck, lady?
I don't mind mistakes. I do mind they lost my private information. Moreover, the main reason I had to say something is that from 10 seconds in she was rude, condescending, immediately customer blaming, and at the end of the day, in the wrong. Walmart, and any pharmacy, needs to employ detail oriented, caring, sympathetic, and patient people who are willing to treat customers with respect and admit their mistakes...or in this case, incompetence. Now, I've had no problems with previous employees there in the store or the pharmacy as far as treatment, let me make that clear. Shopping in the store has always been easy, fast, and the employees are friendly and helpful. The low rating is for this "technician" and the fact that my prescription was sent in 22 hours ago and will still be another hour. This is a medication that is in stock. It's also obvious from the price I paid last month that I have insurance. There was no call or check in about not having my information. The difference in price isn't $10. We're talking $777!
Yes, things may be behind during these strange times, however, important and sometimes life saving medication shouldn't be on the back burner. This isn't a huge town and Walmart has enough money to invest in proper training for their employees regarding treatment of human beings and being sensitive to the fact that people with disabilities, or terminal illnesses, or serious conditions rely on pharmacies for their medications. You shouldn't expect a hug and a cookie, but you should be treated with respect and understanding.
Please consider who you hire at your pharmacy and train them in humility and customer service...or don't have them deal with customers, period. Prescriptions, and lets not mention the costs, and health are stressful enough. We really don't need rudeness and meanness on top of it. read more
