Nirvana: an ideal or idyllic place. Under this definition, it would be more appropriate to rename…read moreBonhamtown Pharmacy as Nirvana Pharmacy, because surely I have died and gone to Heaven to have found such an amazingly run pharmacy.
Having spent my entire life working in customer service, I can say, without a doubt, that one rarely finds a business so proficiently run as this one. Upon first look, one might think this pharmacy to be limited due to the modest storefront and interior, however, I assure you, it is everything but.
The store is pristine in its cleanliness, as one would expect from a newly opened establishment. The retail shelves are stocked with some medical necessities as befits a tiny brick and mortar pharmacy, but do not be fooled by the size of the storefront, as the pharmacy itself is sure to be able to fill the prescriptions your doctor has ordered.
In addition to actually having my medications filled quickly, this pharmacy should be the model for all pharmacies worldwide when it comes to customer service! I was greeted as soon as I entered the store,by a friendly, smiling associate behind the counter. When I informed them that I had some questions for the pharmacist, it took a few quick seconds for the pharmacist, and owner, to greet me with a huge smile and amicable persona, introducing himself by name. After showing him the list of medications I take regularly, he assured me he could fill all meds when needed. He then offered to contact my pharmacies and have all existing scripts on file with them, sent over, making my transition to Bonhamtown Pharmacy a wonderfully efficient and painless process. After we went over my meds, he gave me their business card and I shook his hand whilst expressing my relief and gratitude to have found his pharmacy.
For the first time in my life I left a pharmacy feeling assured by, and happy with, the customer service experience I had just had.
Since that awe inspiring first experience, I have had multiple scripts filled by them. My scripts have been filled QUICKLY, and I was always informed by phone call and text that my prescriptions were ready. The pharmacy also uses email if requested. Their impeccable customer service is accessible, as well, by email and two way text (not just automated texts). They are always easy to contact and quick to reply if not immediately.
I have encountered other patrons along the way who also freed themselves from big pharmacies, and they all have expressed the same gratefulness for having found such a greatly run pharmacy. In fact, I have never encountered an unhappy customer while at this pharmacy, which, in and of itself, speaks volumes!
Pharmacy giants like Walgreens, CVS, Target, etc..., may have huge stores stocked with everything from auto care to frozen dinners, but that's all to distract you while you wait unbearably long times for your script to be filled by one of a multitude of unhappy drones working the pharmacy counter who don't know you from anyone else they've dealt with that day. Those massive chain pharmacies make you feel like just a number, and, due to being understaffed with overwhelming volumes of scripts they have to fill, they often (VERY OFTEN) make mistakes which are extremely challenging to have corrected. The list of negative traits inherent in these corporate giants goes on and on, but this isn't a review for their horrific customer service.
I mention big corporate pharmacies because I feel like I have finally freed myself of a decades long abusive relationship and found the perfect one. The sigh of relief I expelled, when I first realized this, was one which I felt on a deep, soulful, level.
I HIGHLY recommend Bonhamtown pharmacy, whether you are getting just a one time prescription filled, or have many that you need filled often. They are personable and very helpful, provide their services on a personal level, and you can be assured that you are in good hands!
Even if you don't live close to this pharmacy, it is worth driving to for something as important as medications; I know I would. I would drive hours for exemplary service like theirs, especially since medications are not something I want dealt with lightly and haphazardly. I look forward to a long and happy relationship with them as my new pharmacy.
THANK YOU, Bonhamtown Pharmacy, for being an Oasis in a desert of inept pharmacies! In me, you have found a customer for LIFE and I have FINALLY found a pharmacy that knows what they're doing!
